The purpose of this thesis is to examine which factors are the most important to
successfully implementing an improvement process, and to examine if subcontracting
companies differ from the rest of the companies in the study.
Increasing the quality of products and at the same time lowering the costs is often
necessary with the pressure from the external environment that many companies are facing
today. Many companies are active on a global scale with competitors all over the planet. It is
easy to understand that companies need to have an innovative approach, and improve their
products, but it is hard to know how and what to change.
Upon completion of the initial research phase, a form with questions was created. The
composed question sheet was used in an internet based survey. The same question sheet was
later used in interviews with 3 different companies. The interview phase provided a chance to
ask follow up questions to increase the understanding and help with the analysis. The results
from the study were compared with leading literature and similarities were highlighted.
The results from the study demonstrate that soft values are the most important factors
when implementing an improvement process. Engaged leadership, clear goals and
participation from leaders and personnel are the most prominent factors. The differences
between subcontracting companies and the other companies in the study are not significant.