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  • 51.
    Ali, Muhammad Ghazanfar
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Hashmi, Khalid
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Customer-support Service - The Role in Telecom-Customer Relationships: A Qualitative Study of Telecom Sector2012Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    Abstract

    From the past few years in Sweden telecommunication business has been altered. Earlier when telecom industry was dominant in the market but now it is transformed in to more competitive market with further competitors and provides additional services. In Sweden TeliaSonera is one of the leading and superior telecommunication providers. Currently TeliaSonera is merged among two large companies such as Telia which was one of the outstanding telecommunication companies in all over Sweden and Sonera is the finish counterpart of Telia. TeliaSonera presently facilitate their customers as well as business customers by proving different communication services such as mobile telephony, mobile broadband, Broadband, fix telephony connection and TV.

    Regarding Customer support service the purpose of this study is to investigate the relationship among customers and telecommunication service providers, and in this study we emphasize on customer-support service concerning “The Role in Customer Relationships”. Our consideration is to find out the better relationship among telecommunication service providers and their customers. Additionally the role of Telia shop is also studied by taking interviews with Telia customer representative office (CRO) and Telia top management.

    Furthermore from theoretical perspective the research has been conducted through current literatures such as customer support service, relationship marketing, dominant logic, customer loyalty, complaining behavior and trigger model. Approximately all of the literatures are specify from customer viewpoint business processes intended for long lasting relationship. We have sufficient information concerning that how to get better and stand long lasting relationship with the customers in future.

    For the fruitful outcome we conducted this research by exploratory research method and also conducted interview with the help of open ended questionnaire and our target group was TeliasSonera Top management in Stockholm, manager of TeliaSonera shop in Karlstad city and also from 12 students of Karlstad University. The reason behind this was to know the role of TeliaSonera towards customer-support service as well as their customer experience and perception. Finally in the end we come up with the conclusion by the help of gathering qualitative information that the effective customer support-service can lead to long lasting relationship among customers and telecom sectors. Furthermore we also came to know in the end that superior quality customer support service assist to create more customers loyalty. That means customer-support service play one of the significant role between telecommunication service provider and customers.

    Download full text (pdf)
    Customer-support Service- The Role in Telecom Customer Relationships: A Qualitative Study of Telecom Sector
  • 52.
    Ali, Muhammad Murtaza
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
    Karlsson, Jenny
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
    Skålén, Per
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    How Has Digitalisation Influenced Value in the Music Market?2021In: International Journal of Music Business Research, E-ISSN 2227-5789, Vol. 10, no 2, p. 53-63Article in journal (Refereed)
    Abstract [en]

    This paper focuses on how digitalisation has influenced actors’ value determination and value creation in the Swedish music market. It draws on the service-dominant logic (SDL) and the service ecosystem perspective to conceptualise value as co-created through the integration of resources by multiple actors in service exchange, enabled and constrained by institutions and institutional arrangements. Empirically, we draw on a qualitative study of the digitalisation of the Swedish music market that consists of fifty-two interviews with various actors. The findings suggest that digitalisation has influenced service engagement and consequently value creation and determination for various actors, and especially for consumers and producers. This paper contributes by integrating SDL and the service ecosystem perspective into music business research in a novel way to promote a deeper understanding of value, value determination, and value co-creation. This paper also contributes to SDL by suggesting that both value-in-exchange and value-in-use are important aspects of value determination and value co-creation.

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    fulltext
  • 53.
    Ali, Noaman
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT.
    Wanwang, Alisa
    Karlstad University, Faculty of Economic Sciences, Communication and IT.
    Halal Food: Thai Halal Food Products and International Market2010Independent thesis Advanced level (degree of Master (One Year)), 15 credits / 22,5 HE creditsStudent thesis
    Abstract [en]

    This paper aims to examine salient issues in the Halal food business with special focus on entering Thai Halal food products into international market. Market screening plays an important role in entering new market or setting up the business in the foreign country. In this paper we have analyzed the importance of Halal Food for the Muslims and explained the growth of Halal food in French markets. The study focuses attention on the identification of key areas in Halal food export and channel strategy. The Thai food industry is amongst dynamic and diverse and we investigated the entering process into the new market. Thai food product is selected to compare and find the competitive advantage.

    Download full text (pdf)
    FULLTEXT01
  • 54.
    Aliev, Elvin
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Dagson, Anna Blom
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Revisionspliktens avskaffande: En kvalitativ studie av fyra intressenters remissvar2016Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    This paper describes and analyzes the four stakeholders' views on the possible risk of increased information asymmetry as a consequence of the abolition of the audit duty for small private limited companies in Sweden. The four stakeholders are the Economic Crimes Bureau, the Tax Agency, the Swedish Competition Authority and the Swedish Bankers' Association.

    The object of study in this paper is the four stakeholder consultation response of the audit duty abolition. Their replies are analyzed and interpreted using the stakeholder model, the agent theory, the stewardship theory and the legitimacy theory.

    The Swedish Economic Crime Authority and the Swedish Tax Agency, both rejects the legislative amendment. Competition Authority and the Swedish Bankers' Association, however, are both positive to the bill. The explanation for their different positions is that they have different interests in the companies affected.

    The consultation of the Swedish Tax Agency and the Swedish Economic Crimes Bureau show that they are concerned that the information asymmetry between them as principal and the companies / agent will increase. The Swedish Competition Authority's consultation response contains no discussion that can be interpreted as a concern for greater information asymmetry. The Swedish Bankers' Association shows no concern for increased information asymmetry since they solve such problems through contractual agreements. The Swedish Bankers' Association is the only one of the four consultative stakeholders that has any discussion reminiscent of the Stewardship theory thought structure, since they by guarantee commitments make the interest of the bank/principal and the steward conflate.

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    fulltext
  • 55.
    Alkire (nee Nasr), Linda
    et al.
    Texas State Univ, Dept Mkt, San Marcos, TX 78666 USA..
    Mooney, Christine
    Northern Illinois Univ, De Kalb, IL 60115 USA..
    Gur, Furkan A.
    Northern Illinois Univ, De Kalb, IL 60115 USA..
    Kabadayi, Sertan
    Fordham Univ, Gabelli Sch Business, Dept Mkt, New York, NY 10023 USA..
    Renko, Maija
    Depaul Univ, Driehaus Coll Business, Chicago, IL 60604 USA..
    Vink, Josina
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013). Cty Council Varmland, Experio Lab, Karlstad, Sweden.;Oslo Sch Architecture & Design, Oslo, Norway..
    Transformative service research, service design, and social entrepreneurship An interdisciplinary framework advancing wellbeing and social impact2020In: Journal of Service Management, ISSN 1757-5818, E-ISSN 1757-5826, Vol. 31, no 1, p. 24-50Article in journal (Refereed)
    Abstract [en]

    Purpose The purpose of this paper is to provide an interdisciplinary framework bridging service design and social entrepreneurship with transformative service research (TSR) to create greater synergetic effects to advance wellbeing and drive social impact. Design/methodology/approach This research provides an interdisciplinary review and synthesis of literature to establish a basis for a conceptual framework advancing human wellbeing and driving social impact. Findings The overarching framework created incorporates various concepts, methods and tools across the three research domains. At the core of the framework is the ultimate goal of multilevel wellbeing and social impact. The core is subsequently supported by established social entrepreneurship concepts and strategies: prosocial motivation, hybrid identity, social bricolage, entrepreneurial thinking, community engagement, business model design and innovative delivery. The implementation of these concepts could benefit from the methods and tools used in service design, such as: design probes, service blueprints, appreciative inquiry, contextual interviews, actor maps, sustainable business model canvas and service prototyping. Originality/value By bridging literature in TSR, service design and social entrepreneurship, this paper provides service managers with a framework to guide scalable systemic solutions for service organizations interested in advancing human wellbeing and driving social impact.

  • 56. Alm, Carina
    et al.
    Falk, Anna
    En marknadsundersökning av IT-tjänster1998Independent thesis Basic level (degree of Bachelor)Student thesis
  • 57.
    Alm, Emil
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Carlsson, David
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Blockchain - Mirakelkuren för en effektivare revisionsprocess?2023Independent thesis Advanced level (degree of Master (One Year)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    In the audit industry, workloads tend to be particularly high, especially during the first two quarters, leading to elevated levels of stress and long working hours. In today's society, technological advancements play a crucial role, and historical perspectives demonstrate that technological development from a business administration perspective is a critical factor in conducting well-functioning operations. In the early 2000s, blockchain was introduced, primarily in connection with cryptocurrencies. The technology sparked interest among major audit and accounting firms, which recognized the potential implications it could have on the industries.

    The purpose of this study is to identify time-consuming tasks encountered by auditors in their practical work and investigate whether these tasks can be streamlined using blockchain technology. The study was conducted through interviews with auditors of various positions and experiences in firms of varied sizes. Semi-structured questions were employed to obtain comprehensive insights into the auditors' practical work.

    The study contributes knowledge about time-consuming tasks and the potential of blockchain to streamline these tasks. Based on the auditors' practical work, time-consuming tasks and potential streamlining measures were identified. Subsequently, connections were made to technological features of blockchain. The findings of the study indicate that certain blockchain features have the potential to streamline time-consuming tasks, while other features do not possess such potential.

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    fulltext
  • 58. Al-mayahi, Ahmed
    Analyzing logistics' development in an emerging market: A case study concerning the Iraqi market for Scania2012Independent thesis Basic level (professional degree), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    The current logistics’ system in Iraq is outmoded and inefficient. This study attempts toidentify the major challenges confronting logistics development in Iraq. A mapping of thetransportation flows is presented together with a forecast on how the transportation sector will develop the coming years. During a trip to Iraq, information was collected through qualitative and quantitative studies that were conducted with stakeholders in the logistics. The performed studies are  omplemented with literature in order answer the purpose.

    The results indicate that issues facing the logistics in Iraq are typical for emerging markets. This study identifies the following challenges; the poor infrastructure, the complex structure of the truck market, the lack of financing opportunities for the private truck sector, the nonexistent cooperation between the private and public sectors, the low utilization, the inefficient trade facilitation and the poor cost awareness. The mapping of transport flow indicates that the expressway no.1 together with the border entries are critical parts of the logistics system in Iraq.

    This study indicates that in order develop the logistics in Iraq the following measurers needs to be accomplished:

    •Development and implementation of a coherent national transport strategy.

    •Integrate the work of the government entities in promoting efficient logistics.

    •Efforts between the government and the private companies have to take place in order to identify and resolve potential problems in transport infrastructure, information flows.

    •Modernize the trucking sector by improving their financial strength.

  • 59. Almberg, Linda
    et al.
    Håkansson, Anna
    Die Deutschen auf der Suche nach der Wildnis - ein Studium des Tourismusnetzwerkes in Värmland aus einer Produzentenperspektive2005Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Vi, författarna till denna uppsats, har båda en internationell utbildning med inriktning på tyska och marknadsföring. Vi ville skriva en uppsats där vi både kunde använda och fördjupa dessa kunskaper. Värmland är ett landskap som är rikt på sevärdheter, det består av 70 % skog, 9 % vatten och 5 % berg. Tyskarna har i allmänhet en positiv bild av Sverige och de förknippar Sverige med fri och orörd natur, vilket efterfrågas mer och mer. I Värmland finns också naturturismproducenter som vill göra naturen tillgänglig och intressant för turister genom att erbjuda aktiviteter, boende och mat. Denna uppsats syftar till att undersöka hur små naturturistföretag i Värmland med små medel kan nå turister på den tyska markanden. För att kunna besvara detta har vi undersökt vad de tyska naturturisterna efterfrågar när de semestrar i Värmland och vilka kundgrupper som besöker landskapet. Vi har utgått från ett nätverkstänkande i uppsatsen där vi har använt oss av en teori som förklarar hur de olika aktörerna i nätverket är beroende av varandra. Genom en modell vill vi åskådliggöra hur betydelsefullt ett nätverk är, samt vilka aktörer och relationer som är av värde för att den värmländska naturturismproducenten ska nå tyska turister. Vi åskådliggör även några lämpliga distributionsalternativ för att nå de olika aktörerna i nätverket. På grund av inriktningen mot naturturism, valde vi att även undersöka kvalitetsmärkningarnas betydelse i branschen.

  • 60.
    Almqvist, Axel
    et al.
    Karlstad University.
    Alfredsson, Andreas
    Karlstad University.
    Supportrar, en tillgång eller risk?: En kvalitativ studie om ishockeysupportrars medverkan i värdeskapande och värdeförstörande aktiviteter2020Independent thesis Advanced level (degree of Master (One Year)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    Within sports, supporters are an essential actor for how the experience at the stadiums will turn out during games. They are the primary customers while also being a part of the experience for everyone else consuming the sport. It is the supporters in the stands who creates the atmosphere through commitment and chants which complement the experience of watching the game.

    The aim of the study was to understand how supporters can create and destroy value for themselves and other actors, but also which factors influence their actions. The study was conducted from a Service Dominant Logic perspective since it is well suited to apply theories within co-creation and co-destruction to explain how different actors can affect each other during the value creating process. The study is conducted with supporters of the Swedish ice hockey club Färjestad BK. Twelve qualitative interviews were conducted with active supporters.

    The result confirms earlier research where it is stated that supporters are essential for sport clubs since they are crucial for creating the atmosphere. The study explains how supporters act as working consumers when they apply their resources to co-create or co-destroy value. The study indicates that supporters’ negative effect on value creation is a large risk for clubs and they can easily co-destroy value since active supporter groups are very influential and emotionally invested actors. It is also shown that the expectations and desires which supporters have before the games plays a major role in whether they are going to contribute to the value creation process or not.

    The study suggests that clubs should focus on the relationship with their active supporters since they are a major asset while also being a risk for the club. They can deliver unique value which is not possible for the club to create by themselves.

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    fulltext
  • 61.
    Almqvist, Jessica
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT.
    Reinholdsson, Åsa
    Karlstad University, Faculty of Economic Sciences, Communication and IT.
    Varumärket IKEA: en studie om identitet och image vid företagets etablering i Karlstad2007Independent thesis Advanced level (degree of Magister), 10 points / 15 hpStudent thesis
    Abstract [sv]

    IKEA är i nuläget ett av Sveriges och världens starkaste varumärken och under sommaren

    2007 kommer IKEA att etablera sig i Karlstad. För att ett varumärke ska kunna anses vara

    starkt krävs det att företagets identitet och image stämmer överens. Identitet är de signaler

    som företaget sänder ut till kunden och image är den uppfattning som uppstår i kundens

    medvetande om själva företaget. Intresset i nuläget var att se till vad IKEA har för identitet

    och vad boende i Karlstad med omnejd har för uppfattning om företaget. Därefter kan svar

    erhållas om det förekommer ett gap mellan företagets identitet och image, vilket vidare bör

    åtgärdas om så är fallet.

    För att erhålla den information som fordrades för undersökningen har vi använt oss av två

    metoder, kvalitativ- och kvantitativ metod. Den kvalitativa metoden, intervju med

    ställföreträdande chef IKEA Karlstad, har medfört att vi erhållit företagets identitet. Den

    kvantitativa metoden har använts när vi genomförde enkätundersökningen med våra 100

    respondenter för att erhålla företagets image. Enkätformuläret vände sig till individer över 15

    år oberoende av kön. Orsaken till åldersbegränsningen grundade sig i att frågorna vände sig

    till individer med eget hushåll. Responsen från våra respondenter var över förväntan och en

    image kunde erhållas.

    För att analysera de svar som framkommit vid enkätundersökningen har vi använt oss av

    Aakers modell gällande Brand Equity, vilken behandlar varumärkeskännedom,

    varumärkesassociationer, uppfattad kvalitet och varumärkeslojalitet. I analysen gällande

    IKEA:s identitet har vi använt Aakers modell om identitetssystem som består av fyra olika

    perspektiv; varumärket som produkt, organisation, person och symbol. De fyra perspektiven

    bidrar till att bygga och dela in varumärkets identitet. I undersökningen genomförs även en

    jämförelse mellan respondenternas uppfattning om IKEA och företagets egen identitet, vilket

    görs med hjälp av Melins (1999) teori gällande identitetsanalys. Teorin visar på hur företaget

    bör agera utifrån hur identitet och image stämmer överens. Avslutningsvis har vi utgått från

    teorier om kommunikation för att se hur IKEA kommunicerar ut sin identitet till allmänheten.

    Vår undersökning visar på att det finns ett gap mellan IKEA:s identitet och image, men av

    mindre karaktär. Vissa faktorer skiljer sig åt när det gäller respondenternas och företagets

    uppfattningar. Det som bör poängteras är att IKEA:s kärnidentitet, pris, har förmedlats på ett

    bra sätt och medför att företaget uppfattas erbjuda bra priser på sina produkter. Faktorn pris är

    av allra största betydelse för att företagets identitet ska stämma. IKEA har som mål att inte

    ändra sin identitet utan att den ska kvarstå. Det medför att vi anser att de inte bör förändra sin

    identitet, men att de bör arbeta lite extra med de faktorer som de inte lever upp till på samma

    sätt som de själva anser. Med fokus på de faktorer som behöver förbättras kan varumärket

    stärkas och medföra att företaget och de boende i Karlstad med omnejd kommer att inneha en

    bild av företaget som stämmer bra med vad företaget kommunicerar ut.

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    FULLTEXT01
  • 62.
    Almqvist, Lovisa
    Karlstad University.
    Har biståndsallokering blivit mer effektivt?2022Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    In 2001, William Easterly published the book “The Elusive Quest for Growth”, in which he criticizes the inefficiency of aid to developing countries. He addresses various “panaceas” that researchers in development economics have claimed will solve the problem of lack of growth in poor countries. Easterly tests the correlation between aid, investments, and growth within the framework of the theory of the financial gap in the book as well as in a related article published before the book (Easterly 1997). This is to specifically test how effectively aid affects investments, which in turn affects growth. This study is inspired by the quantitative study that Easterly performed to see if the results are different around 20 years later.

     

    The purpose of this study is therefore to test whether the relationship between aid, investments, and growth within the framework of the financial gap theory holds true in practice for aid allocation. This is done by using secondary data on aid, investments, and growth for 88 low- and middle-income countries receiving aid. The result of the study, much like Easterly's (2001) study, is that there is no evidence to support the idea that the financial gap theory aligns with reality. Therefore, the conclusion of the study is that within the framework of the theory, no positive changes regarding aid allocation have occurred in the past 20 years.

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    fulltext
  • 63.
    Almusaed, Amjad
    et al.
    Jönköping University.
    Almssad, Asaad
    Karlstad University, Faculty of Health, Science and Technology (starting 2013), Department of Engineering and Chemical Sciences (from 2013).
    Najar, Karim
    Karlstad University, Faculty of Health, Science and Technology (starting 2013), Department of Engineering and Chemical Sciences (from 2013).
    An Innovative School Design Based on a Biophilic Approach Using the Appreciative Inquiry Model: Case Study Scandinavia2022In: Advances in Civil Engineering / Hindawi, ISSN 1687-8086, E-ISSN 1687-8094, Vol. Volume 2022, p. 1-18, article id 8545787Article, review/survey (Refereed)
    Abstract [en]

    To understand the school’s role in society and its works, it became essential to reevaluate its functions and importance for society after the aggressive attack of the COVID-19 pandemic. Thus, a new educational space design represents a powerful and required tool for stimulating creativity and increasing concentration, motivation, and assimilation of knowledge for future generations. The article will use appreciative inquiry as a method that works with perspective ideas readings doted by high positive human sensitivity. It also represents a powerful tool for the students’ opinions about the teaching spaces and environments. To improve the performance of educational institutions and schools, considering the sustainability concepts and biophilic designs has become an urgent necessity within the Scandinavian countries and in the world in general. The scientific research and theoretical analysis within the biophilic theory have been conducted to see how the designer can integrate the nature components holistically in the educational environment based on spatial, visual, and ecological integration concepts. The study aims to develop knowledge about applying biophilia as a phenomenon in educational institutes of Scandinavia where the students among others are the main decision-maker. The article’s main finding is that students dream of free open teaching spaces integrated with nature, where the biophilic theory frameworks are suitable to form this sustainable model that enables educational institutions and schools to improve their performance within different stages of the study.

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    fulltext
  • 64.
    Almén, Jennie
    et al.
    Karlstad University, Division for Business and Economics.
    Söderbäck, Lotta
    Karlstad University, Division for Business and Economics.
    Rekrytering av revisorer: ur ett könsmaktsteoretiskt perspektiv2004Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Problemformulering:    Hur ser rekryteringsprocessen ut på revisionsbyråer avseende medarbetare och delägare och hur kan dessa rekryteringsprocesser belysas ur ett könsmaktsteoretiskt perspektiv?Hur ser könsfördelningen ut avseende godkända och auktoriserade revisorer på revisionsbyråer och hur har könsfördelningen förändrats de senaste fem åren?Hur ser könsfördelningen ut avseende delägarna på revisionsbyråer och hur har könsfördelningen förändrats de senaste fem åren?Syfte:    - Att undersöka och belysa rekryteringsprocessen avseende revisorer samt delägare i revisionsbyråer ur ett könsmaktsteoretiskt perspektiv. - Att undersöka och belysa könsfördelningen avseende godkända och auktoriserade revisorer samt delägare och dess förändring de senaste fem åren.Metod:    Vi har följt bevisandets väg och använt oss av den deduktiva metoden. Vi hade förväntningar om hur revisorskåren och rekryteringsprocessen såg ut innan vi utförde våra intervjuer. Vi gjorde ett subjektivt urval av respondenter. Tre respondenter medverkade i undersökningen, som var kvalitativ.Slutsatser:    Företagen har en jämn könsfördelning totalt sett på företagen, men inte på de högre positionerna, vilket skulle kunna vara ett resultat av deras sätt att arbeta med rekrytering. Jämställdhet enligt 40/60-principen kan sägas råda på företagsnivå dock inte på de högre positionerna. Då det gäller godkända och auktoriserade revisorer hos respondentföretagen råder det inte, varken idag eller någon gång under de senaste fem åren, jämställdhet enligt ovanstående princip. Dock har andelen kvinnliga godkända respektive auktoriserade revisorer ökat något under de senaste fem åren vilket, som vi ser det, tyder på att hierarkin sakta men säkert förändras. Det råder inte heller jämställdhet, enligt 40/60-principen, avseende delägare på respondentföretagen och så har det sett ur under de senaste fem åren. Dock har en marginell ökning avseende andelen kvinnliga delägare skett vilket, enligt oss, tyder på att medvetenheten kring könsfördelningen bland delägare har ökat och att intresset finns för att i framtiden uppnå en ökad andel kvinnor med delägarskap på revisi

  • 65.
    Alsahaf, Mona
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT.
    Udd, Viktor
    Karlstad University, Faculty of Economic Sciences, Communication and IT.
    Bankkontor som upplevelserum: Hur bankkontoret påverkar kunder2013Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Almost every adult in Sweden have some kind of relationship to a bank. The Swedish banks provide similar goods and services with an interest rate that usually doesn’t differ from the competitors. Therefore it is difficult for banks to differentiate themselves under these circumstances. 

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    Bankkontor som upplevelserum
  • 66.
    Al-Shaibie, Mahmoud
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Batool, Saima
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    The Effects of Tight Budgetary Control on Employee Behavior in the Public Sector of Jordan, Pakistan and Sweden2014Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    This thesis aims to explore the effects of tight budgetary control on employee behavior focusing on employee loyalty, employee satisfaction, job related tension and tendency towards data manipulation in public sectors. The study explores the subject on the population of three countries which includes Sweden, Jordan and Pakistan. In Pakistan and Jordan, no previous study has ever been performed which tried to explore effects of tight budgetary control in employee behavior.

    Method: Keeping the above fact in view, method derived for this study was the combination of qualitative and quantitative approach. Questionnaires were formulated and sent to employees of the sampled companies receiving 740 responses. For qualitative method, 5 employees were interviewed from entire three countries.

    Finding: the study revealed that all three countries are experiencing tight budgetary control whereas Jordan and Pakistan are experiencing it on higher level and Sweden is experiencing it in lower level as compared to Pakistan and Jordan. As far employee behavior is concerned, both the method proved that loyalty was negatively related to tight budgetary control for Pakistan and Sweden whereas positively related in case of Jordan. Satisfaction is also negatively related to tight budgetary control for Sweden and Pakistan while positively related for Jordan. Job related tension and tendency towards data manipulation are positively related to tight budgetary control for all three countries.

    Research type: Master’s thesis.

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    Master's thesis
  • 67.
    Alsing, Åsa
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT.
    Heggnes, Marianne
    Karlstad University, Faculty of Economic Sciences, Communication and IT.
    Kundselektering för utveckling av hemsidor - i enlighet med Personasmetoden: Selecting customers for developing web pages2007Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    ”Mediet är budskapet”, därför att det är mediet som formar och kontrollerar granskningen av och formen för mänskliga kontakter och handlingar”

    Marshall McLuhan (refererad i Ek, 2006)

    Kunder i dagens samhälle är mer aktiva i sin köpprocess gällande informationssök inför ett köp. En allt vanligare källa att använda sig av är Internet. Kunden önskar ha all information om produkten innan ett köpval görs. Det handlar om att skapa sig en egen bild av produkten och att själv utvärdera dess egenskaper. Vilket ställer höga krav på företagen som informationsgivare när de kommunicerar med kunder via hemsidan. Vår uppsats handlar om att undersöka vilka målgrupper företagets hemsida når ut till och sedan utgå från dem när hemsidan designas. Vi valde att samarbeta med Helmia AB som behövde hjälp med kundselektering inför framställandet av en ny hemsida. I vår studie har vi använt oss av en enkät bestående av både kvantitativa och kvalitativa frågor för att på detta sätt kunna tydliggöra och tolka kundernas beteendemönster. Vi har tagit hänsyn till respondenternas åsikter gällande en webbsidas uppbyggnad och utformning samt vilken information som ansågs betydelsefull för hemsidan. Resultatet sammanställdes i olika personas. Personas bygger på en sammanställning av fiktiva personer som representerar kunder i målgruppen. De olika personas rangordnades efter köpkraft och användande av Internet, vilket resulterade i sex personas som är olika viktiga när hemsidan designas. Vår slutsats i studien är att för att skapa en bra hemsida är det viktigt att företaget förstår vidden av Internet som ett marknadsföringsverktyg. Målet är att sätta sig in i kundens situation och problematik och utifrån det formge en sajt som är enkel, skapar nyfikenhet och får besökaren att stanna kvar på den. Om inte företaget engagerar sig i hemsidan, varför skall då kunderna spendera tid på den?

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  • 68.
    Altersved, Sofia
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT.
    Mäkelä, Elin
    Karlstad University, Faculty of Economic Sciences, Communication and IT.
    Vaccinering mot H1N1: En studie av vad som påverkade svenska individers vaccinationsbeslut 20092012Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The Swine flu (H1N1) erupted in 2009 and wasquickly spread over the world and developed into a pandemic, with a great threat against people’s health. It was soon discovered that the H1N1–virus had a different character than the seasonal flu, since it especially affected younger individuals and the consequences from the disease were expected to be more severe. In Sweden it was decided to provide a free of charge vaccination against the H1N1-virus, and the Swedish vaccination ratiobecome relatively high compared to other countries. This thesis studies what factors affected the Swedish population´s decision to take the flu shot against the H1N1-virus in 2009.  This is done by a statistical study with a logistic regression analysis, which is conducted on secondary data. The results show that the probability of vaccination against H1N1 increases if the individual is over 60 years, and increases with growing income. The results also show that women have a higher vaccination propensity than men. In contrast, there’s no association between vaccination against H1N1 and the level of health or education level. As the results were not entirely consistent in comparison with theories and previous studies, it can be concluded that it is difficult to determine how different factors actually affected the individuals’ vaccination decision against H1N1. Possibly,it depends on the specific and extreme circumstances with regard to H1N1. Therefore, it may be difficult to predict how individuals will behave in the case of future pandemics.

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    Vaccinering mot H1N1
  • 69.
    Altmann, Valerie
    et al.
    Karlstad University.
    Gries, Maike
    Karlstad University.
    Factors influencing the usage intention of mHealth apps: An Empirical Study on the example of Sweden2017Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    Technology has taken over tasks that were originally carried out by professionals in all different kinds of industries and sectors ranging from self-check in at airports to money transfer via mobile devices. In the healthcare sector the internet has become one main information resource for health-related issues and with the introduction of mobile devices such as smartphones the mHealth market has evolved. With help of mHealth applications (mHealth apps) patients can actively participate in maintaining their health and take over tasks usually fulfilled by health professionals. Despite the advantages of mHealth apps in practice, the download numbers are decreasing and the academic world has not paid much attention to the end-users point of view.

    The purpose of this paper is to identify factors influencing end-users in their intention to use mHealth apps. In order to answer this research question a quantitative research design has been chosen. The data is collected with help of an online self-completion questionnaire and statistical analysis with the software SPSS. Time and Perceived Usefulness were two out of five factors that had an influence on the end-users intention to use mHealth apps. A key finding of this study is that the mHealth app market is still in its early stage and end-users lack knowledge about it. This paper contributes to theory as well as to practice by providing new research directions for the academic world and insights for app developers and marketers to adapt their marketing strategies in order to meet the customers’ needs.

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    fulltext
  • 70.
    Altschwager, Teagan
    et al.
    ICHM, Australia.
    Conduit, Jodie
    University of Adelaide, Australia.
    Karpen, Ingo Oswald
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). University of Adelaide, Australia.
    Goodman, Steve
    University of Adelaide, Australia.
    Event Engagement: Using Event Experiences to Build Brands2024In: Australasian Marketing Journal, ISSN 1441-3582, E-ISSN 1839-3349, Vol. 32, no 1, p. 31-44Article in journal (Refereed)
    Abstract [en]

    Companies invest considerably in event experiences; however, many are criticised for hosting events without understanding the full extent of their impact, or how to optimise their design. To benefit from event experiences, it is critical to consider not only how customers engage with the event, but also how event engagement transfers to engagement with the host brand to ultimately drive brand loyalty. This paper empirically explores the role of customer event engagement in facilitating brand engagement, within the context of branded marketing event experiences. Surveying attendees of such branded event experiences, six Australian wine brands, running 10 diverse events, agreed to collaborate in the research, yielding a total response of 274 participants. Results indicate that, for emotional, sensorial, pragmatic and relational experiences, event engagement fully mediates the relationship with customer brand engagement. Furthermore, it is the engagement with the host brand, rather than engagement with the event, that facilitates the effect on behavioural intentions of loyalty. These findings suggest that viewing engagement with a single focus (i.e., only event or only brand engagement) provides limited insight and does not uncover the true impact of event experiences; it is only through exploring the interrelationships between the engagement foci that we can truly understand how event experiences impact behavioural brand loyalty. This offers important managerial implications to facilitate engagement transfer (i.e., between event and brand), while drawing on associative network theory to explain how customer engagement spills over from the event to the brand and better account for the interdependence across engagement objects.

  • 71.
    Alves, Helena
    et al.
    Univ Beira Interior, PRT.
    Cepeda-Carrion, Ignacio
    University Seville, ESP.
    Ortega-Gutierrez, Jaime
    University Seville, ESP.
    Edvardsson, Bo
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
    The role of intellectual capital in fostering SD-Orientation and firm performance2021In: Journal of Intellectual Capital, ISSN 1469-1930, E-ISSN 1758-7468, Vol. 22, no 1, p. 57-75Article in journal (Refereed)
    Abstract [en]

    Purpose This research aims to understand the relationship among Intellectual Capital (IC), Service Dominant Orientation (SD-Orientation) and firms performance. Design/methodology/approach A model conceptualizing the relationship among the three constructs was tested through structural equation modelling on a sample of 101 firms from SABI Spanish database. Findings The results confirm the influence of IC, in all of its dimensions, on SD-Orientation and of SD-orientation on performance. Furthermore, the results show that SD- Orientation fully mediates the relationship between IC and performance, except for relational capital that by itself also directly influences financial performance. Research limitations/implications Data is limited to a sample of only one country and 101 services firms. Therefore, future studies should be carried out with samples from other countries. Practical implications The main results show HC, relational capital and SC are a great influence and antecedent on SD-Orientation, therefore, as an implication, firms need to take care of the several components (human, structural and social) of IC in order to become more service oriented, something that will allow them to achieve a better performance. Originality/value Until know there was no other study testing the influence of IC on SD-Orientation, therefore this study contributes to understand SD-orientation and the necessary resources to operationalize it, including the links to financial performance.

  • 72.
    Alvestrand, Caroline
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT.
    Svedin, Maria
    Karlstad University, Faculty of Economic Sciences, Communication and IT.
    Ungdomars bankvanor: och hur de påverkar framtidens banktjänster2009Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Banken har genomgått en ständig förändring sedan den etablerades. I början fanns bara bankkontor men idag har den utvidgats med bland annat internetbank, telefonbank och bankomater. Det mesta tyder på att banken kommer att fortsätta att förändras och utveckla sina tjänster och erbjudanden.Vårt syfte med uppsatsen är att beskriva hur banktjänsterna borde ändras utifrån ungdomars bankvanor och syn på banken. Detta för att hänga med i denna förändring och kunna hålla konkurrensen med de andra bankerna. Dagens ungdom är nästa generation ut på bankmarknaden och det är då extra viktiga att ta till sig denna nya målgrupp.Vi har valt att undersöka bankvanor hos ungdomar i årskurs tre på gymnasiet. Vi har dels använt oss av en besöksenkät för att ta reda på hur ungdomars bankvanor ser ut men även gjort två fokusgruppsintervjuer för att få reda på varför de använder de tjänster de gör samt vad de förväntar sig av banken i framtiden. Undersökningarna har ägt rum i Stockholm, Karlstad och i Arvika. Vi har kunnat konstatera att dagens ungdom föredrar bankens tekniska tjänster gällande den dagliga ekonomin men att vid större och mer komplexa tjänster såsom att ta stora lån eller sköta större besparingar föredrar de personlig service då detta känns tryggare. Vi ser också en tendens till att bankmarknaden kommer att bli mer och mer teknisk präglad och att teknologin kommer att expandera samt fått bekräftat att e-tjänsterna verkar vara här för att stanna.

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    FULLTEXT01
  • 73.
    Alvina Urzua, Lisbeth
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Green Marketing & Ethical Consumerism: Shaping Consumer Behaviour2014Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Marketers have found new ways of thinking leading to a development within the marketing area, the concept of green marketing has emerged and aims to improve communication in terms of ethically conscious products. Consumers are at times skeptical and companies need to be aware of the fact that trust is a main issue. However, along with the concept of green marketing, companies are sometimes misleading the consumers on their true intention, this phenomenon is called Greenwashing. This occurs when companies portray themselves to being greener than they actually are.

    The purpose of this thesis is to explore how consumer behavior is affected by green marketing and exploring whether or not knowledge has an effect. It will try to show the standpoint of the consumer and show what they strive for regarding ethical and green consumption. This research has been conducted through a deductive approach. The data collected are both gained from a qualitative and a quantitative method, however the analysis has been conducted in a qualitative way. Moreover the findings collected from this research have been retrieved from six semi-structured interviews as well as an online questionnaire. 

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    Green Marketing & Ethical Consumerism - Shaping Consumer Behaviour
  • 74.
    Alwan, Fadjer
    Karlstad University, Faculty of Economic Sciences, Communication and IT.
    Lean implementation problems in the healthcare system: A case study conducted at Torsby hospital2013Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    This thesis is a case study conducted at the Torsby hospital, medicine department in

    Torsby, Sweden. The hospital has some financial, communication, and process

    standardizing problems and was aiming to solve them by implementing lean strategies.

    The data for this study were collected through structured interviews and observations

    in the hospital. A thorough discussion of the information gathered from the interviews

    and the observations made are presented related to the theoretical frame of the study.

    The findings of this study showed that the lean concept is actually applicable to the

    healthcare system except for some problems that may affect the success of the lean

    implementation process in the hospital. By removing or fixing these problems, the

    hospital can reap the benefits of the implementation process. This study presents and

    discusses problems in question and suggests some relevant solutions.

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    fulltext
  • 75.
    Alwani, Cassandra
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT.
    Tannerfors, Hanna
    Karlstad University, Faculty of Economic Sciences, Communication and IT.
    Bäckmans stenhuggeri AB: Möjligheten att skapa ett nytt segment inom stenbranschen2012Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
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    Nytt segment
  • 76.
    Amandusson, Ebba
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Kling, Wilma
    En unik bransch med kunden i fokus: En kvalitativ studie om relationsbyggande inom fastighetsmäklarbranschen2022Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The housing deal is one of the biggest deals made in life where a lot of money and emotions are involved. It is about a special business in which the real estate agent has an important role. The real estate profession is a profession of trust that largely is about building customer relationships. The profession includes a lot of customer contact and customer interaction, hence the customer relationships are important. As the real estate profession differs from other sales professions and there are not many studies in the real estate brokerage industry, we feel that there is a knowledge gap to fill. As customer relationships are important for real estate agents, it is of interest to study what relationship building looks like in the industry. Based on general studies on relationship building, it appears that trust, customer loyalty and personal qualities are influencing factors. The purpose of the thesis is to increase understanding of what relationship building looks like in the real estate brokerage industry. Furthermore, we want to understand how real estate agents work to create customer loyalty. In addition, there has been a change in the gender distribution structure in the real estate brokerage industry in recent decades. In other sales industries where this change has also occurred, it has resulted in a transformation in relationship building. Due to this, a gender perspective on relationship building will also be considered.

    In the study, a qualitative method has been applied where the empirical material was collected via eight interviews with real estate agents in Karlstad. The respondents have answered open-ended questions about their relationship building and have described their experiences of the gender perspective in the real estate brokerage industry. The empirical material describes relationship styles, customer loyalty, character traits and gender perspectives in the industry. Furthermore, an analysis and discussion has been carried out where connections to theories of relationship building have been made. The study's conclusion shows that there are two relationship styles that dominate among real estate agents. Furthermore, trust and confidence prove to be essential for achieving customer loyalty, where knowledge, safety, clarity, and commitment have reappeared as value-creating factors. In addition to trust and confidence, communication was also a contributing factor to customer satisfaction and thus customer loyalty. Finally, the results indicate that gender has a certain impact as potential differences in relationship building have been discovered.

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    fulltext
  • 77.
    Amin, Heza
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Gazalson, Michael
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Att vara revisor och ha ett familjeliv – hur uppnås detta?: En kvalitativ studie om vad som motiverar revisorer med familj att fortsätta inom branschen2020Independent thesis Advanced level (degree of Master (One Year)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    The audit profession is characterized by high staff turnover, where a significant number of employees quit after a few years and before they have written the authorization test. Some of the reasons as to why young auditors choose to remain are materialistic rewards and recognition on performed tasks. Among experienced auditors’ choices to quit, there is the inability for work-life balance. Prior research has been conducted on what motivates younger auditors. However, there is a lack of what factors auditors with family value to remain in the profession. The purpose of this study is to contribute with knowledge about what motivates auditors with family to remain in auditing despite high workload.

    In the study, factors are presented that auditors with family value and that makes them stay within the profession. Ten qualitative interviews were conducted with auditors who have worked for at least three years and have family. Respondents from both Big 4-firms and smaller firms have participated to find out whether their perspectives differ depending on agency size.

    The study shows that factors that auditors with family primarily value are their colleagues, that they have challenging tasks, responsibilities and flexibility. Furthermore, flexibility is a factor that is important for enabling a functioning family life. Salary is another factor that auditors with family value, however to a lesser extent. The high workload of the audit profession during busy season is appreciated among auditors with family, as they prefer the intensity and when there are multiple things to do rather than during the low season. In the past decade, the audit firms and managers have changed towards further promoting work-life balance. The audit firms have promoted such a balance through mail and activities that focus on family life, while the managers have promoted this by discussing the family life of the employees during personal meetings with them. In order to further enable work-life balance among the employees, the audit firms should promote this together with the managers. This since the study shows that the managers can influence and motivate the employees, upon which it has a greater effect rather than if only the audit firms try to promote such a balance.

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    fulltext
  • 78.
    Amundsson, Marlene
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Fröjd, Matilda
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Barn som verktyg i marknadskommunikation: En kvalitativ studie om konsumenters respons till barns gestaltning i reklam2017Independent thesis Advanced level (professional degree), 240 HE creditsStudent thesis
    Abstract [sv]

    Barns gestaltning i reklam är ingen ny företeelse. I takt med att barns roll i samhället blivit allt mer central har det blivit vanligare att inkludera barn i reklam. Hur konsumenter uppfattar barn i reklam är dock oklart och att förutse konsumenternas tolkning är svårt då tolkning av reklaminnehåll baseras på individuella upplevelser och erfarenheter. Syftet med studien är att skapa en ökad förståelse för vilka känslor och associationer barn i reklam genererar för konsumenter samt vad denna respons har för potentiell påverkan på varumärket som kommuniceras.

    För att kunna besvara vårt syfte genomfördes 22 semistrukturerade intervjuer med manliga och kvinnliga konsumenter i olika åldrar och med olika levnadsförhållanden. I samband med intervjuerna visades ett stimulimaterial i form av en reklamfilm med ett barn i huvudrollen. Respondenterna tilläts tala fritt om sina känslor och tankar kring barns gestaltning i reklam vilket gav oss en klar bild över hur de uppfattar ämnet.

    Studien visar att barn kan väcka ett stort urval av känslor och associationer hos konsumenter när de ser en reklamfilm innehållande barn. Det är därmed möjligt att använda barn för olika syften och i olika situationer. Att utforma en reklam med barn kräver dock viss försiktighet eftersom det kan väcka negativa reaktioner hos tittaren. Däremot är det få som uppfattar barn i reklam som stötande utan de känslor som barnen genererar är till stor del positiva. Att konsumenter blir positivt berörda av reklamfilmen gör att de lätt tar till sig reklamen eftersom det för många är någonting de kan relatera till. Huruvida synen på varumärket påverkas av att barn inkluderas i marknads-kommunikation är svårt att säga. Konsumenters livssituation och livserfarenheter tycks också spela en stor roll för hur ett varumärke uppfattas. Det är dock möjligt att fastställa att barn i reklam kan medföra positiva effekter, bland annat glädje, de väcker uppmärksamheten och kan på ett lättsamt sätt beskriva produktattribut.

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    fulltext
  • 79.
    Andersen Eliasson, Christopher
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT.
    Birath, Kristin
    Karlstad University, Faculty of Economic Sciences, Communication and IT.
    Elgenäs, Anders
    Karlstad University, Faculty of Economic Sciences, Communication and IT.
    Ungas attityd till privat pensionssparande: Attitudes to private pensions svaings among young people2007Independent thesis Basic level (degree of Bachelor), 10 points / 15 hpStudent thesis
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    FULLTEXT01
  • 80.
    Andersen, Jim
    et al.
    University Skövde.
    Andersén, Annelie
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Educational Studies (from 2013).
    Are high-performance work systems (HPWS) appreciated by everyone?: The role of management position and gender on the relationship between HPWS and affective commitment2019In: Employee relations, ISSN 0142-5455, E-ISSN 1758-7069, Vol. 41, no 5, p. 1046-1064Article in journal (Refereed)
    Abstract [en]

    Purpose Although most studies on HPWS focus on various firm-level outcomes, there has been an increasing interest in how employees are affected by HPWS. However, most of these studies use social exchange theory and, based on an idea of reciprocal exchange, implicitly assume that all employees become more affectively committed to organizations using HPWS. Based on social identity theory, the authors argue that management position and gender likely influence how individuals respond to HPWS. Thus, the purpose of this paper is to examine how HPWS affects AC among managers, subordinates, men and women. Design/methodology/approach Hierarchical linear model analysis of 356 employees in 26 Swedish small- and medium-sized manufacturing companies. Findings In the sample examined, managers and women show increased affective commitment (AC) in organizations using HPWS. For men with non-managerial positions, the results indicate a reversed relationship, i.e. HPWS could actually reduce AC. Originality/value The findings indicate the need to consider individual differences when examining the effect of HPWS, and highlight the usefulness of relational-oriented theories when studying the employee outcomes of HRM-systems.

  • 81.
    Anderson, Helén
    et al.
    Linnaeus University, Växjö, Sweden.
    Dahlin, Peter
    Mälardalen University, Västerås, Sweden.
    Havila, Virpi
    Uppsala University, Uppsala, Sweden.
    Holtström, Johan
    Linköping University, Linköping, Sweden.
    Öberg, Christina
    Örebro universitet, Handelshögskolan vid Örebro Universitet.
    The Stake of Customers and Suppliers in Mergers and Acquisitions2016In: SMS 36th Annual Conference, 2016Conference paper (Refereed)
    Abstract [en]

    For a firm, customers and suppliers are important stakeholders in their business activities, including such strategic activities as mergers and acquisitions. But how has this been depicted in previous research? In this paper we review articles on mergers and acquisitions to find out in what way customers and suppliers are recognized in the research on mergers and acquisitions. The paper is a review of 1,632 articles. The analysis proposes six categories: customers and suppliers in vertical integration; customers as an aggregated market; customers and suppliers as resources; customers (and suppliers) being affected by changed market conditions; the merger or acquisition following from or leading to power imbalances in relationships to customers/suppliers; and customers and suppliers as actors or reactors.

  • 82.
    Andersson, Alva
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Lundqvist, Alexander
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Ledarskapets betydelse inom banksektorn: En kvalitativ fallstudie kring hur ledarskap kan relateras till anställdas välmående2021Independent thesis Advanced level (degree of Master (One Year)), 20 credits / 30 HE creditsStudent thesis
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    fulltext
  • 83.
    Andersson, Amanda
    Karlstad University.
    Digitalisering inom komplexa produktionsprocesser: En fallstudie hos ABB2020Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [sv]

    Utvecklingen av ny kommunikationsteknik, digital teknik, har gett upphov till tillväxten av digitalisering med potential att förespråka förändring inom organisationer. Trots detta kämpar tillverkande företag aktivt med förståelsen för hur digitalisering kan integreras inom produktionen för att ta del av dess fördelar. Den pågående utvecklingen medför dessutom allt högre krav på anpassning inom tillverkning för att möta konsumenters växande behov, vilket i många fall bidrar till en produktion karaktäriserad av komplexitet. Ett ökat fokus på anpassning i produktion påverkar framväxten av hur digitalisering bör bemötas och därför bör en större andel företag undersöka digitaliseringen i syfte att optimera nyttjandet av dess potential.

    Studiens syfte är därför att skapa en ökad förståelse för hur digitalisering kan förändra komplexa produktionsprocesser inom tillverkande företag, för att ge stöd åt digitaliseringsinitiativ. En kvalitativ fallstudie genomfördes med semistrukturerade intervjuer och observationer som angreppssätt för studiens datainsamling.

    Resultaten från studien återspeglade behovet av kunskap för digitaliseringens integrering inom produktion och lyfter fram fallstudieföretagets dimensioner av möjligheter och utmaningar att beakta vid digitaliseringsprocessen. För att stödja digitaliseringsprocessen påvisade resultaten att företag med komplex produktion måste beakta digitalisering som förändringsprocess, förändringsledning med vikten av organisatorisk förankring, produktionskontroll, informationshantering, resurssäkring, komplexitet och tekniska överväganden. Slutligen motiverade resultaten digitaliseringens potential att förbättra och ge stöd för komplexa processer i produktion. Studien utökar befintlig forskning och för en resultatrik digitalisering närmare praktiken för tillverkande företag inom den studerade kontexten.

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    fulltext
  • 84.
    Andersson, Amanda
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Hammarsten, Fanny
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Hållbarhetsrapportering i banksektorn: En studie om hållbarhetsrapporteringens utveckling2022Independent thesis Advanced level (degree of Master (One Year)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    In recent decades, the concept of CSR has become a hot topic. The increased interest in sustainability and the increased concern for the world came to influence Agenda 2030. The agenda further influenced a change in the law in Sweden in the Annual Accounts Act in 2017, which concerned which companies need to draw up a statutory sustainability report. According to researchers, the banking industry has an indirect impact on the environment, but a direct impact on sustainability-promoting projects and thus has a decisive role in achieving sustainability goals. Despite this, existing research on the banks' sustainability work is scarce and studies have mainly focused on large banks. Thus, researchers claim that future studies on SME banks are required that compare the development and amount of sustainability reporting produced by large banks and SME banks over time.

    The study aims to investigate sustainability reporting in the Swedish banking industry, where the study is based on a qualitative content analysis carried out using the CONI-model and bank expressions. The sample consisted of four banks, two SMEs and two large banks, divided into the niche categories securities institutions and consumer credit banks.

    The result shows an increase in frequency and content quality in all banks' sustainability reports during the study period. It further shows that the niche categories adopted different approaches to sustainability work and that significant differences exist in the year each bank prepares its first sustainability report. CSR's social perspective has been dominant, and the results show an increased homogeneity within each niche category in terms of sustainability work. We cannot discern significant similarities between the SME banks. The results indicate that the banking industry primarily devotes itself to the perspectives of CSR where they can make the biggest difference.

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  • 85.
    Andersson, Anna-Maria
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT.
    Hölzl, Renée
    Karlstad University, Faculty of Economic Sciences, Communication and IT.
    Varulager och inköp i fokus: Hur detaljhandelsföretag påverkats av finanskrisen2009Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Finanskrisen som förändrade hela världens ekonomiska situation kom till Sverige under hösten 2008. Media har ägnat krisen stor uppmärksamhet och som följd har en stor osäkerhet skapats och flertalet människor känner sig inte lika ekonomiskt trygga längre. Osäkerheten kan i sin tur ha lett till att människors konsumtion förändrats. Enligt nyhetsartiklar har detaljhandelsföretag påverkats i olika stor omfattning av finanskrisen och den lågkonjunktur som råder.

     

    Oavsett konjunktur är varulager en stor post hos detaljhandelsföretag och det är viktigt att den värderas på ett rättvisande sätt. Förutom värderingen måste företagen även se till att ha en bra balans mellan att kunna möta kundernas efterfrågan och samtidigt hålla kostnaderna nere. Balansen styrs till stor del av företagens inköpsrutiner.

     

    Uppsatsen syftar till att undersöka hur detaljhandelsföretag i Karlstad går tillväga vid varulagervärdering och inköp, och om finanskrisen påverkat värderingen, inköpsrutinerna samt kundernas köpbeteende. För att få svar på frågorna i problemformuleringen har intervjuer genomförts med nio detaljhandelsföretag i Karlstad.

     

    Slutsatserna av studien är att detaljhandelsföretagen har olika tillvägagångssätt vid sin värdering av varulager, men att en genomgående tillämpning av lägsta värdets princip (LVP) sker. Finanskrisen har inte påverkat varulagervärderingen utan de områden där förändring skett är till viss del kundernas köpbeteende men framförallt detaljhandelsföretagens inköpsrutiner.

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  • 86.
    Andersson, Berndt
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Finansiering av småföretag2000In: Lindblom, T & Segelod, E., Utan handledning - en vänbok till Göran Bergendahl, Göteborg: BAS , 2000Chapter in book (Other academic)
  • 87.
    Andersson, Berndt
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Investeringar och energianvändning - Studier av industriföretagens initiering och bedömning av energiinvesteringar1994Other (Other (popular science, discussion, etc.))
  • 88.
    Andersson, Berndt
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Kapitalkostnader och avkastningskrav1988Report (Other academic)
  • 89.
    Andersson, Berndt
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Naturgasintroduktion i industrin1990Report (Other academic)
  • 90.
    Andersson, Berndt
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Naturgasintroduktion i industrin1992In: Olsson, S-O, red. (1992), Naturgas i NordenArticle in journal (Refereed)
  • 91.
    Andersson, Berndt
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Naturgasmarknader i Norden1989In: Gothenburg Studies in Energy Economics, No 1, Centrum för energiekonomiArticle in journal (Refereed)
  • 92.
    Andersson, Berndt
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Bergendahl, G
    Elsparandets ekonomi i företagen1991Other (Other (popular science, discussion, etc.))
  • 93.
    Andersson, Berndt
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Hartman, T
    Obligationer och ränterisker1987Report (Other academic)
  • 94.
    Andersson, Berndt
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Lindblom, T
    Competitive Strategies in a Deregulated Electricity Market1994Report (Other academic)
  • 95.
    Andersson, Berndt
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Lindblom, T
    Företagsekonomisk utvärdering av projektet Bättre energiräkningar1994Other (Other (popular science, discussion, etc.))
  • 96.
    Andersson, Berndt
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Lindblom, T
    Industrial Conversion to Natural Gas - An Efficient and Risk Neutral Strategy?1993In: International Journal of Production Economics, 30-31, 229-242Article in journal (Refereed)
  • 97.
    Andersson, Berndt
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Lindblom, T
    Industrial Electricity Purchasing in a Deregulated Market1999Other (Other (popular science, discussion, etc.))
  • 98.
    Andersson, Berndt
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Lindblom, T
    Strategic Management in a Deregulated Market1996Report (Other academic)
  • 99.
    Andersson, Berndt
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Pasanen, M
    Energidistributörernas strategier inför en avreglerad elmarknad: erfarenheter från Storbritannien, Norge och Finland1997Report (Other academic)
  • 100.
    Andersson, Cecilia
    et al.
    Karlstad University.
    Hedin, Lina
    Karlstad University.
    Kontorsmiljöns betydelse för produktivitet i kunskapsintensiva företag2015Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Titel – Kontorsmiljöns betydelse för produktivitet i kunskapsintensiva företag

    Problemformulering – Kontorsmiljön har under åren genomgått omfattande förändringar och är idag en plats vars utformning kräver noggrann planering och omtanke. Det har på grund av kontorets föränderliga miljö blivit allt viktigare att fastställa kontorets inverkan på företags produktivitet. Kontorets fysiska och psykologiska miljö har konstaterats ha en inverkan på dess användares produktivitet, men det förekommer av avsaknad av svar kring hur kontorets fysiska och psykologiska miljö påverkar produktiviteten.

    Syfte – Syftet med denna uppsats är att beskriva hur fysiska och psykologiska faktorer i kontorsmiljön kan påverka produktiviteten hos anställda i kreativa kunskapsintensiva företag.

    Metod – Studien är genomförd med en kvantitativ enkätundersökning där tre reklambyråer deltog. Svaren från undersökningen har sammanställts och analyserats ihop med relevant teori på området.

    Slutsats – Undersökningen har bekräftat att produktivitet i kreativa kunskapsintensiva företag påverkas av faktorer i kontorets fysiska och psykologiska miljö. I kontorets fysiska miljö har ljusinsläpp och termisk komfort konstaterats vara de faktorer som har en övervägande inverkan på produktiviteten. Studien har emellertid visat att det är komponenterna i den psykologiska kontorsmiljön som har störst påverkan på de anställdas produktivitet, med sociala element såsom interaktion och kommunikation i ledning. 

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