Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • apa.csl
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Circular service innovation: a value co-creation practices approach
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). University of Naples Federico II, Italy.
University of Inland Norway, Norway.
University of South-Eastern Norway, Norway.
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). University of Vaasa, Finland.ORCID iD: 0000-0002-2982-9651
2026 (English)In: Journal of Services Marketing, E-ISSN 0887-6045, Vol. 40, no 2, p. 133-151Article in journal (Refereed) Published
Abstract [en]

PurposeThis paper aims to enhance the understanding of circular service innovation through a practice theory perspective. It addresses the following research question: How can circular service innovation be understood and conceptualised using a practice theory-based approach?Design/methodology/approachThis paper uses a six-year longitudinal analysis of the service Refill's development within a larger ecosystem involving multiple actors, including the focal firm, customers, distributors and designers.FindingsThis paper identifies the value co-creation practices (VCPs) underpinning both the circular Refill service and the linear service it replaces, detailing their transformation in the shift from linear to circular. This transition is driven by changes in the elements that organise practices - procedures, understandings, engagements and materials - and is captured in a theoretically grounded typology of circular VCPs: regenerative making, adaptive providing, looped exchanging and stewardly using.Research limitations/implicationsThe proposed framework contributes to the literature by illustrating circular service innovation as a transformation of VCPs. It further highlights the role of organising elements in shaping these innovations.Practical implicationsThis paper provides managers with a blueprint for how circular service innovation involves the transformation of VCPs. Furthermore, the proposed framework highlights the need to redefine the organising elements of VCPs to achieve circularity, including engagements, understandings, procedures and materials.Originality/valueThis paper offers an original contribution by conceptualising circular service innovation through the lens of practice theory, articulated in a dedicated framework.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2026. Vol. 40, no 2, p. 133-151
Keywords [en]
Circular service innovation, Practice theory, Value co-creation practices
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-107034DOI: 10.1108/JSM-12-2024-0656ISI: 001570940200001Scopus ID: 2-s2.0-105040651224OAI: oai:DiVA.org:kau-107034DiVA, id: diva2:2001408
Available from: 2025-09-26 Created: 2025-09-26 Last updated: 2026-06-12Bibliographically approved

Open Access in DiVA

No full text in DiVA

Other links

Publisher's full textScopus

Authority records

Skålén, Per

Search in DiVA

By author/editor
Skålén, Per
By organisation
Service Research Center (from 2013)Karlstad Business School (from 2013)
In the same journal
Journal of Services Marketing
Business Administration

Search outside of DiVA

GoogleGoogle Scholar

doi
urn-nbn

Altmetric score

doi
urn-nbn
Total: 64 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • apa.csl
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf