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Service Ethics for Humanity: Wiser Engagement for a Collaborative Future
University of Pécs, Hungary.
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Economic Sciences, Communication and IT (discontinued), The Service and Market Oriented Transport Research Group.
University of Namur, Belgium.
ServCollab, United States; Texas State University, United States.
2025 (English)In: Customer Engagement and Digital Business / [ed] Jamid Ul Islam, Taylor & Francis, 2025, p. 62-82Chapter in book (Refereed)
Abstract [en]

The digital age has brought new opportunities for engagement and has raised important ethical considerations. This chapter explores the ethical dimensions of service interactions in the digital age, emphasizing the role of collaboration, ethics, and wisdom in enabling wiser engagement. It argues that collaboration, as the highest form of human interaction, should guide and cultivate wiser engagement. The framework integrates collaboration, wisdom, and ethics to conceptualize service ethics for humanity, seeking to guide actions and decisions within service ecosystems. This framework encourages decisions that foster wisdom and deeper engagement, ultimately promoting an ethical and collaborative future. By incorporating axiology and the values of collaborative engagement, this chapter provides a conceptual foundation for fostering resilient regenerative service ecosystems. We conceptualize service ethics for humanity as a system of ethical principles for enabling collaborative practices that wisely serve the needs of humans, nature, and the planet.

Place, publisher, year, edition, pages
Taylor & Francis, 2025. p. 62-82
Keywords [en]
Ethical technology
National Category
Philosophy Ethics Business Administration
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-106736DOI: 10.4324/9781003508083-6Scopus ID: 2-s2.0-105013220014ISBN: 9781003508083 (electronic)OAI: oai:DiVA.org:kau-106736DiVA, id: diva2:1994826
Available from: 2025-09-03 Created: 2025-09-03 Last updated: 2026-02-12Bibliographically approved

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Sebhatu, Samuel Petros

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CiteExportLink to record
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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • apa.csl
  • Other style
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Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
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