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The Virtue of Customising Solutions: A Managerial Framework
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).ORCID iD: 0000-0002-3281-7942
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).ORCID iD: 0000-0003-2541-574X
Chalmers University of Technology, Sweden.
2018 (English)In: Practices and Tools for Servitization: Managing Service Transition / [ed] Kohtamäki, M.; Baines, T.; Rabetino, R.; Bigdeli, A, Palgrave Macmillan, 2018, p. 291-308Chapter in book (Refereed)
Abstract [en]

Solutions are commonly viewed as an integrated bundle of products and services. The solutions also need to be adapted to the specific demands of individual customers, resulting in a high degree of customisation. At the same time, manufacturers offering solutions are guided by strict demands regarding productivity and economies of scale, which, at least partly, are enabled by a higher degree of standardisation. Hence, manufacturing firms have to balance internal demands for efficiency with demands for customisation of solutions. To guide firms concerned with this challenge, a managerial framework for customisation of solutions based on commonalities is proposed.

Place, publisher, year, edition, pages
Palgrave Macmillan, 2018. p. 291-308
National Category
Industrial engineering and management
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-104249DOI: 10.1007/978-3-319-76517-4_1ISBN: 978-3-319-76517-4 (print)OAI: oai:DiVA.org:kau-104249DiVA, id: diva2:1956945
Available from: 2025-05-07 Created: 2025-05-07 Last updated: 2026-05-04Bibliographically approved

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Jagstedt, SiriHedvall, Klas

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