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Managing customer experiences in times of crisis
Tronvoll, Bård
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
ORCID iD:
0000-0002-5605-9285
Edvardsson, Bo
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
ORCID iD:
0000-0003-2705-0836
2025 (English)
In:
Handbook of Service Experience / [ed] Per Kristensson; Lars Witell; Mohamed Zaki, Edward Elgar Publishing, 2025, p. 245-256
Chapter in book (Other academic)
Place, publisher, year, edition, pages
Edward Elgar Publishing, 2025. p. 245-256
National Category
Economics and Business
Research subject
Business Administration
Identifiers
URN:
urn:nbn:se:kau:diva-104173
Scopus ID:
2-s2.0-105003236020
ISBN:
9781035300198 (print)
ISBN:
9781035300181 (print)
OAI: oai:DiVA.org:kau-104173
DiVA, id:
diva2:1955910
Available from:
2025-05-02
Created:
2025-05-02
Last updated:
2026-02-12
Bibliographically approved
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No full text in DiVA
Scopus
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Tronvoll, Bård
Edvardsson, Bo
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modern-language-association-8th-edition
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ieee
modern-language-association-8th-edition
vancouver
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