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Balancing Value Propositions with Privacy: Exploring Data-Driven Digital Wellness Business Models
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).ORCID iD: 0000-0002-8520-0006
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).ORCID iD: 0000-0002-8935-5072
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).ORCID iD: 0000-0001-6522-1590
2025 (English)In: Service Innovation and Management: Digitalization, Service Infusion and Customer Experience / [ed] Lars Witell, Cham: Springer, 2025, p. 127-141Chapter in book (Refereed)
Abstract [en]

This chapter investigates the role of user data in creating value propositions within digital wellness business models and the implications for consumer privacy. We examine user agreements of seven such platforms/apps, exploring how consumer data are utilized to enhance customer experiences and generate profits, while addressing privacy concerns. The main findings reveal six value propositions derived from user data, which are further problematized in the discussion. By combining consumer data and privacy research with a business model perspective, this chapter provides insights for managers seeking to navigate the complexities of data-driven digital business models while respecting consumer privacy and integrity. 

Place, publisher, year, edition, pages
Cham: Springer, 2025. p. 127-141
Series
Future of Business and Finance
Keywords [en]
business models, consumer data, privacy, value propositions
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-104003DOI: 10.1007/978-3-031-76560-5_10ISBN: 978-3-031-76560-5 (print)OAI: oai:DiVA.org:kau-104003DiVA, id: diva2:1953269
Funder
Knowledge FoundationAvailable from: 2025-04-18 Created: 2025-04-18 Last updated: 2026-02-12Bibliographically approved

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Samuelsson, PeterLarson, MiaDavoudi, Sara

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CiteExportLink to record
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Citation style
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