Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • apa.csl
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Implications of Including the Developer in the IS Delegation Framework
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).ORCID iD: 0000-0003-0282-5957
Linköping University, Sweden.
2023 (English)In: Selected Papers of the IRIS  / [ed] , IRIS, the Scandinavian Chapter of AIS , 2023, Issue. 14 / [ed] Esko Penttinen; Sampsa Suvivuo; Virpi Kristiina Tuunainen; Matti Rossi; Hadi Ghanbari, Porvoo, Finland: AIS eLibrary , 2023Conference paper, Published paper (Refereed)
Abstract [en]

The capabilities of artificial intelligence (AI) systems bring about new leaps in organizational change. While several work processes are now digital, and are increasingly getting automated, organizational processes thrive from augmenting AI-based tasks and human tasks. One framework depicting the augmentation between humans and AI is the delegation framework which theorizes on delegation of tasks between human agents and agentic IS artifacts. However, as the framework is limited to elaborating human agent-agentic IS agent roles, the role of the developer is missing. This study aims to shed light on the role of the developer within the delegation framework. We explore the implication of this involvement through the theoretical lens of adaptive structuration. We use cases drawn from 12 literature sources, qualified by assessing them used against the delegation framework guidelines, and analyzed them to identify developer roles. Our findings show that the developer influences the processes underlying the functioning of the agentic IS artifact, its attributes, its evolution, and mechanisms for delegation. The state of agency in an artifact is influenced and even largely defined by the developer. This implies that agency in an IS artifact can be viewed as encompassing more than their own abilities to act within their environments.

Place, publisher, year, edition, pages
Porvoo, Finland: AIS eLibrary , 2023.
Series
Selected Papers of the 46th Information Systems Research Seminar in Scandinavia, ISSN 2387-3353 ; 14
Keywords [en]
Augmentation, Human-AI, Delegation, Agentic IS Artifact, Agency.
National Category
Information Systems
Research subject
Information Systems; Information Systems
Identifiers
URN: urn:nbn:se:kau:diva-99579OAI: oai:DiVA.org:kau-99579DiVA, id: diva2:1916636
Conference
46th Information Systems Research Seminar in Scandinavia
Available from: 2024-11-28 Created: 2024-11-28 Last updated: 2026-02-12Bibliographically approved

Open Access in DiVA

No full text in DiVA

Other links

Fulltext

Authority records

Khumalo, Akhona

Search in DiVA

By author/editor
Khumalo, Akhona
By organisation
Karlstad Business School (from 2013)
Information Systems

Search outside of DiVA

GoogleGoogle Scholar

urn-nbn

Altmetric score

urn-nbn
Total: 259 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • apa.csl
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf