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Acting as we were friends: the influence of contact employee self-disclosure on customer reciprocity
Andersson K, Pernille
Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
ORCID iD:
0000-0002-7480-9318
Gustafsson, Anders
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
ORCID iD:
0000-0001-8278-1442
Kristensson, Per
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
ORCID iD:
0000-0002-7006-9906
Wästlund, Erik
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
ORCID iD:
0000-0001-8102-8168
2012 (English)
Conference paper, Published paper (Refereed)
Place, publisher, year, edition, pages
2012.
National Category
Psychology
Research subject
Psychology
Identifiers
URN:
urn:nbn:se:kau:diva-16407
OAI: oai:DiVA.org:kau-16407
DiVA, id:
diva2:589206
Conference
NRWC- Nordic retail and Wholesale Conference, Nov 7-8, Lund, Sweden
Available from:
2013-01-17
Created:
2013-01-17
Last updated:
2026-02-11
Bibliographically approved
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Andersson K, Pernille
Gustafsson, Anders
Kristensson, Per
Wästlund, Erik
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modern-language-association-8th-edition
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