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Unintended Impacts of Collaborative Robots on Social Relations at Work
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).ORCID iD: 0000-0001-7951-7261
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).ORCID iD: 0000-0001-7108-4094
Kristianstad University, Sweden.ORCID iD: 0000-0002-6319-4629
Karolinska Institutet, Sweden.ORCID iD: 0000-0001-7491-9093
2025 (English)In: Nordic Journal of Working Life Studies, E-ISSN 2245-0157Article in journal (Refereed) Epub ahead of print
Abstract [en]

In light of the growing use of collaborative robots in workplaces, this article investigates how they reshape workplace dynamics and have unintended impacts on the psychosocial work environment and social interactions—issues central to the Nordic model of ‘good work’. This article builds on qualitative interviews from three workplaces in Sweden: a mechanical workshop, a university laboratory, and restaurants in an amusement park. To interpret the findings, we apply Collins’s theory of interaction rituals. While robots were introduced to reduce physical strain, they initially also generated enthusiasm, learning, and ergonomic relief. Over time, however, they contributed to job intensification, additional tasks, and fewer opportunities for spontaneous interaction. The study contributes to debates on robot–human relations and interaction rituals by showing how robots can energize or disrupt social interactions, providing insights into the theoretical understanding and the practical implementation of social robots in the Nordic work context.

Place, publisher, year, edition, pages
Det Kgl. Bibliotek/Royal Danish Library , 2025.
Keywords [en]
Health, Working Environment & Wellbeing, Learning & Competencies, Identity, Meaning & Culture, Organization & Management
National Category
Work Sciences
Research subject
Working Life Science
Identifiers
URN: urn:nbn:se:kau:diva-110009DOI: 10.18291/njwls.160897OAI: oai:DiVA.org:kau-110009DiVA, id: diva2:2058394
Available from: 2026-05-07 Created: 2026-05-07 Last updated: 2026-05-22Bibliographically approved

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Regin Öborn, DavidPalm, Kristina

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  • apa
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