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Frontline employee lying behaviour shaping the customer experience
Snyder, H.
Norwegian Business School, Norway.
Witell, Lars
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013). Linköping University, Sweden.
ORCID iD:
0000-0002-6589-8662
2025 (English)
In:
Handbook of Service Experience, Edward Elgar Publishing, 2025, p. 271-281
Chapter in book (Other academic)
Place, publisher, year, edition, pages
Edward Elgar Publishing, 2025. p. 271-281
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN:
urn:nbn:se:kau:diva-104157
Scopus ID:
2-s2.0-105003246128
ISBN:
9781035300198 (print)
ISBN:
9781035300181 (print)
OAI: oai:DiVA.org:kau-104157
DiVA, id:
diva2:1957004
Available from:
2025-05-08
Created:
2025-05-08
Last updated:
2025-10-16
Bibliographically approved
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Witell, Lars
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ieee
modern-language-association-8th-edition
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ieee
modern-language-association-8th-edition
vancouver
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en-GB
en-US
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