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Public services as practices: towards a framework for understanding co-creation and co-destruction of private and public value
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).ORCID iD: 0000-0002-2982-9651
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).ORCID iD: 0000-0002-2887-2463
2025 (English)In: Public Management Review, ISSN 1471-9037, E-ISSN 1471-9045, Vol. 27, no 9, p. 2194-2213Article in journal (Refereed) Published
Abstract [en]

Despite the importance of public services, a sound conceptualization of what they are is lacking. Following an analysis of research on public service logic, public value and practices, this paper proposes a public services as practices framework. This framework defines public services as bundles of shared public value co-creation practices that consists of templates and performances. While templates are designed to co-create public and private value, these types of value can be both co-created and co-destroyed during performances. The framework contributes by conceptualizing what public services are and how public and private value are co-created and co-destroyed through public services.

Place, publisher, year, edition, pages
Routledge, 2025. Vol. 27, no 9, p. 2194-2213
Keywords [en]
Public services, practices, practice theory, public service logic, public value
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-102167DOI: 10.1080/14719037.2024.2418376ISI: 001337411700001Scopus ID: 2-s2.0-85207261924OAI: oai:DiVA.org:kau-102167DiVA, id: diva2:1910966
Available from: 2024-11-06 Created: 2024-11-06 Last updated: 2026-02-12Bibliographically approved

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Skålén, PerTrischler, Jakob

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  • apa
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