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Understanding service ecosystem dynamics: a typology
University of Porto, Portugal.
University of Porto, Portugal.
Stockholm School of Economics, Sweden.ORCID iD: 0000-0002-2062-0931
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).ORCID iD: 0000-0003-2705-0836
2024 (English)In: Journal of Service Management, ISSN 1757-5818, E-ISSN 1757-5826, Vol. 35, no 6, p. 159-184Article in journal (Refereed) Published
Abstract [en]

PurposeThe service environment is becoming increasingly turbulent, leading to calls for a systemic understanding of it as a set of dynamic service ecosystems. This paper advances this understanding by developing a typology of service ecosystem dynamics that explains the varying interplay between change and stability within the service environment through distinct behavioral patterns exhibited by service ecosystems over time. Design/methodology/approachThis study builds upon a systematic literature review of service ecosystems literature and uses system dynamics as a method theory to abductively analyze extant literature and develop a typology of service ecosystem dynamics. FindingsThe paper identifies three types of service ecosystem dynamics-behavioral patterns of service ecosystems-and explains how they unfold through self-adjustment processes and changes within different systemic leverage points. The typology of service ecosystem dynamics consists of (1) reproduction (i.e. stable behavioral pattern), (2) reconfiguration (i.e. unstable behavioral pattern) and (3) transition (i.e. disrupting, shifting behavioral pattern). Practical implicationsThe typology enables practitioners to gain a deeper understanding of their service environment by discerning the behavioral patterns exhibited by the constituent service ecosystems. This, in turn, supports them in devising more effective strategies for navigating through it. Originality/valueThe paper provides a precise definition of service ecosystem dynamics and shows how the identified three types of dynamics can be used as a lens to empirically examine change and stability in the service environment. It also offers a set of research directions for tackling service research challenges.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2024. Vol. 35, no 6, p. 159-184
Keywords [en]
Service ecosystems, Service ecosystem dynamics, Self-adjustment, System dynamics, Feedback loops, Leverage points, Service-dominant logic
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-99859DOI: 10.1108/JOSM-07-2023-0322ISI: 001215473600001Scopus ID: 2-s2.0-85192396099OAI: oai:DiVA.org:kau-99859DiVA, id: diva2:1865010
Funder
EU, Horizon 2020, 642116The Jan Wallander and Tom Hedelius Foundation, W18-0013; P22-0059Available from: 2024-06-04 Created: 2024-06-04 Last updated: 2024-06-17Bibliographically approved

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Edvardsson, Bo

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