Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • apa.csl
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Learning from the pioneering founders of the service research field
Arizona State University, USA.
ServCollab, USA; Texas State University, USA.
University of London, UK.
Texas A&M University, USA.
Show others and affiliations
2023 (English)In: Journal of Service Management, ISSN 1757-5818, E-ISSN 1757-5826, Vol. 34, no 4, p. 605-630Article in journal (Refereed) Published
Abstract [en]

Purpose: A small group of pioneering founders led the creation and early evolution of the service research field. Decades later, this article shares timeless service wisdom from ten of those pioneering founders. Design/methodology/approach: Bowen and Fisk specified three criteria by which to identify a pioneering founder. In total, 11 founders met the criteria (Bateson, Berry, Bitner, Brown, Chase, Edvardsson, Grönroos, Gummesson, Parasuraman, Schneider and Zeithaml) and were invited to join Bowen and Fisk – founders that also met the criteria as coauthors. Ten founders then answered a set of questions regarding their careers as service scholars and the state of the field. Findings: Insightful reflections were provided by each of the ten pioneering founders. In addition, based on their synthesis of the reflections, Bowen and Fisk developed nine wisdom themes for service researchers to consider and to possibly act upon. Originality/value: The service research field is in its fifth decade. This article offers a unique way to learn directly from the pioneering founders about the still-relevant history of the field, the founders’ lives and contributions as service scholars and the founders’ hopes and concerns for the service research field.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2023. Vol. 34, no 4, p. 605-630
Keywords [en]
Pioneering founders, Service research field, Service community, Service research history, Service wisdom
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-95704DOI: 10.1108/JOSM-03-2023-0121ISI: 001002721400001Scopus ID: 2-s2.0-85161489997OAI: oai:DiVA.org:kau-95704DiVA, id: diva2:1774677
Available from: 2023-06-26 Created: 2023-06-26 Last updated: 2023-06-30Bibliographically approved

Open Access in DiVA

No full text in DiVA

Other links

Publisher's full textScopus

Authority records

Edvardsson, Bo

Search in DiVA

By author/editor
Edvardsson, Bo
By organisation
Service Research Center (from 2013)Karlstad Business School (from 2013)
In the same journal
Journal of Service Management
Business Administration

Search outside of DiVA

GoogleGoogle Scholar

doi
urn-nbn

Altmetric score

doi
urn-nbn
Total: 131 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • apa.csl
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf