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Actor experience: Bridging individual and collective-level theorizing
Tampere University, Finland.
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). The University of Adelaide, Australia.ORCID iD: 0000-0003-0700-0495
Freie Universität Berlin, Germany.
University of Turku, Finland.
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2023 (English)In: Journal of Business Research, ISSN 0148-2963, E-ISSN 1873-7978, Vol. 158, article id 113658Article in journal (Refereed) Published
Abstract [en]

Many marketing phenomena involve a group’s collective experiences; however, marketing research largely focuses on an individual’s experiences. This research argues that individual-level theorizing alone is inadequate to capture collective experiences, such as how families, teams, or business customers experience good and/or services. This article thus aims to conceptualize actor experience as encompassing both individual and collective experiences. We draw on S-D logic and phenomenology to describe how experience emerges for individual and collective actors. We then demonstrate the application of our conceptualization by informing a central marketing notion: the determination of value. More specifically, we delineate two types of value determination, value experience and value attribution, and discuss how social interaction and institutional factors influence them. This study contributes to marketing literature with the conceptualization of actor experience that can be applied to the study of collective phenomena and to S-D logic metatheory by advancing the understanding of value determination.

Place, publisher, year, edition, pages
Elsevier, 2023. Vol. 158, article id 113658
Keywords [en]
Collective experience; Experience, Institutions, Phenomenology, Service-dominant logic, Value
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-93088DOI: 10.1016/j.jbusres.2023.113658ISI: 000990017000001Scopus ID: 2-s2.0-85146090455OAI: oai:DiVA.org:kau-93088DiVA, id: diva2:1731081
Available from: 2023-01-26 Created: 2023-01-26 Last updated: 2026-02-12Bibliographically approved

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Karpen, Ingo Oswald

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Citation style
  • apa
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  • Other style
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Language
  • de-DE
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  • Other locale
More languages
Output format
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