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Outbound open innovation in tourism: Lessons from an innovation project in Norway
University of Agder, NOR ; NORCE Norwegian Research Centre, NOR.
Norwegian Research Centre, NOR.
University of Agder, NOR ; NORCE Norwegian Research Centre, NOR.
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Social and Psychological Studies (from 2013).ORCID iD: 0000-0001-8102-8168
2021 (English)In: Managing Open Service Innovation / [ed] A-L Mention ; Tor Helge Aas, World Scientific, 2021, p. 167-185Chapter in book (Other academic)
Abstract [en]

The concept of open innovation was introduced by Henry Chesbrough in 2003 and refers to firms' use of inflows and outflows of knowledge to improve innovation processes. The concept has received considerable scholarly attention, but most research has focused on how manufacturing firms can manage inflows of knowledge during their product innovation processes. How outflows of knowledge can be managed by service firms during their innovation processes has until now not received the same scholarly attention. In this chapter, we therefore aim to contribute in filling this knowledge gap by observing an innovation project in tourism during its implementation. The findings suggested that tourism firms reveal different types of knowledge to other tourism firms in non-pecuniary outbound open innovation processes. In this case the knowledge was revealed in joint workshops where several firms participated and in bi-lateral meetings between two firms, and sometimes the knowledge was transferred via consultants or researchers that acted as "knowledge mediators". The findings also suggested that tourism firms decided to reveal knowledge to other firms to improve their image, increase the market size and to sharpen up their own business. Implications for management as well as the need for further research are discussed in the chapter.

Place, publisher, year, edition, pages
World Scientific, 2021. p. 167-185
Keywords [en]
Innovation in services, Open innovation, Tourism management
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-89128DOI: 10.1142/9789811234491_0008Scopus ID: 2-s2.0-85124115624ISBN: 9789811234491 (print)ISBN: 9789811234484 (print)OAI: oai:DiVA.org:kau-89128DiVA, id: diva2:1645313
Available from: 2022-03-17 Created: 2022-03-17 Last updated: 2022-03-17Bibliographically approved

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Wästlund, Erik

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • apa.csl
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf