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Circular service innovation: a value co-creation practices approach
Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013). University of Naples Federico II, Italy.
University of Inland Norway, Norway.
University of South-Eastern Norway, Norway.
Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Handelshögskolan (from 2013). Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013). University of Vaasa, Finland.ORCID-id: 0000-0002-2982-9651
2026 (engelsk)Inngår i: Journal of Services Marketing, E-ISSN 0887-6045, Vol. 40, nr 2, s. 133-151Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

PurposeThis paper aims to enhance the understanding of circular service innovation through a practice theory perspective. It addresses the following research question: How can circular service innovation be understood and conceptualised using a practice theory-based approach?Design/methodology/approachThis paper uses a six-year longitudinal analysis of the service Refill's development within a larger ecosystem involving multiple actors, including the focal firm, customers, distributors and designers.FindingsThis paper identifies the value co-creation practices (VCPs) underpinning both the circular Refill service and the linear service it replaces, detailing their transformation in the shift from linear to circular. This transition is driven by changes in the elements that organise practices - procedures, understandings, engagements and materials - and is captured in a theoretically grounded typology of circular VCPs: regenerative making, adaptive providing, looped exchanging and stewardly using.Research limitations/implicationsThe proposed framework contributes to the literature by illustrating circular service innovation as a transformation of VCPs. It further highlights the role of organising elements in shaping these innovations.Practical implicationsThis paper provides managers with a blueprint for how circular service innovation involves the transformation of VCPs. Furthermore, the proposed framework highlights the need to redefine the organising elements of VCPs to achieve circularity, including engagements, understandings, procedures and materials.Originality/valueThis paper offers an original contribution by conceptualising circular service innovation through the lens of practice theory, articulated in a dedicated framework.

sted, utgiver, år, opplag, sider
Emerald Group Publishing Limited, 2026. Vol. 40, nr 2, s. 133-151
Emneord [en]
Circular service innovation, Practice theory, Value co-creation practices
HSV kategori
Forskningsprogram
Företagsekonomi
Identifikatorer
URN: urn:nbn:se:kau:diva-107034DOI: 10.1108/JSM-12-2024-0656ISI: 001570940200001Scopus ID: 2-s2.0-105040651224OAI: oai:DiVA.org:kau-107034DiVA, id: diva2:2001408
Tilgjengelig fra: 2025-09-26 Laget: 2025-09-26 Sist oppdatert: 2026-06-12bibliografisk kontrollert

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