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2022 (English)In: International Journal of Hospitality Management, ISSN 0278-4319, E-ISSN 1873-4693, Vol. 102, article id 103147Article in journal (Refereed) Published
Abstract [en]
Contingency plans and crisis management strategies have been implemented by the short-term rental industry to deal with the COVID-19 pandemic. This paper examines the strategies adopted by three key groups of stakeholders: short-term rental platforms (e.g. Airbnb, Booking.com), service providers (represented by property management companies and short-term rental associations) and policymakers/tourism experts. The professional service providers, in particular, constitute a significant share of the short-term rental industry, but have not received much scholarly attention. In this respect, our study fills this gap by bringing attention to unexplored segments of the short-term rental industry. By examining and comparing the responses from these key groups, the paper contributes to the ongoing research about the workings of the short-term rental industry and its responses to the COVID-19 crisis.
Place, publisher, year, edition, pages
Elsevier, 2022
Keywords
Airbnb, Booking.com, COVID-19, Crisis management, Short-term rentals, Stakeholders
National Category
Sociology
Research subject
Sociology
Identifiers
urn:nbn:se:kau:diva-89441 (URN)10.1016/j.ijhm.2022.103147 (DOI)000766151400010 ()35035022 (PubMedID)2-s2.0-85122806726 (Scopus ID)
2022-04-112022-04-112026-02-12Bibliographically approved