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Biography [eng]

At the CTF Service Research Center and Karlstad Business School at Karlstad University I contribute to the further development of the Graduate Professional Development Program, participate in the teaching for student, and perform research focusing on value co-creation and improving sustainability through services.

Publications (7 of 7) Show all publications
Hedvall, K., Benedettini, O., Blümel, J. H., Arsenovic, J. & Kristensson, P. (2025). B2B manufacturers in pursuit of Product-as-a-Service: Motivations, barriers, and approaches. Journal of Business Research, 199, Article ID 115567.
Open this publication in new window or tab >>B2B manufacturers in pursuit of Product-as-a-Service: Motivations, barriers, and approaches
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2025 (English)In: Journal of Business Research, ISSN 0148-2963, E-ISSN 1873-7978, Vol. 199, article id 115567Article in journal (Refereed) Published
Place, publisher, year, edition, pages
Elsevier, 2025
National Category
Business Administration
Research subject
Psychology; Business Administration
Identifiers
urn:nbn:se:kau:diva-106304 (URN)10.1016/j.jbusres.2025.115567 (DOI)001526892600004 ()2-s2.0-105009515730 (Scopus ID)
Available from: 2025-07-11 Created: 2025-07-11 Last updated: 2026-05-04Bibliographically approved
Hedvall, K. & Witell, L. (2025). Enabling a Circular Economy Through Green Service Strategies. In: Lars Witell (Ed.), Service Innovation and Management: Digitalization, Service Infusion and Customer Experience (pp. 87-100). Springer
Open this publication in new window or tab >>Enabling a Circular Economy Through Green Service Strategies
2025 (English)In: Service Innovation and Management: Digitalization, Service Infusion and Customer Experience / [ed] Lars Witell, Springer, 2025, p. 87-100Chapter in book (Refereed)
Abstract [en]

Services are key enablers in the transformation toward the circular economy because they provide the prerequisites for sustainable value co-creation. Services in the circular economy include “traditional” offerings such as maintenance and remanufacturing, but also newer types of services in the sharing economy. This chapter discusses three sustainable value co-creation activities in more detail: (1) extending product life, (2) dematerialization, and (3) replacing service systems. It also provides illustrations of services that support sustainable value co-creation and, ultimately, improved environmental sustainability. The chapter concludes by highlighting key challenges for firms and customers involved in sustainable value co-creation activities.

Place, publisher, year, edition, pages
Springer, 2025
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-107241 (URN)10.1007/978-3-031-76560-5_7 (DOI)
Available from: 2025-10-11 Created: 2025-10-11 Last updated: 2026-05-04Bibliographically approved
Karlsson, J., Witell, L., Hedvall, K. & Camén, C. (2025). The customer reuse experience. In: Per Kristensson; Lars Witell; Mohamed Zaki (Ed.), Handbook of Service Experience: (pp. 352-361). Edward Elgar Publishing
Open this publication in new window or tab >>The customer reuse experience
2025 (English)In: Handbook of Service Experience / [ed] Per Kristensson; Lars Witell; Mohamed Zaki, Edward Elgar Publishing, 2025, p. 352-361Chapter in book (Other academic)
Place, publisher, year, edition, pages
Edward Elgar Publishing, 2025
National Category
Economics and Business
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-104176 (URN)2-s2.0-105003193599 (Scopus ID)9781035300198 (ISBN)9781035300181 (ISBN)
Available from: 2025-05-02 Created: 2025-05-02 Last updated: 2026-05-04Bibliographically approved
Dubois, A., Hedvall, K. & Sundquist, V. (2023). No concept is an island: conceptualising (in) the industrial network approach. Journal of business & industrial marketing, 38(13), 211-219
Open this publication in new window or tab >>No concept is an island: conceptualising (in) the industrial network approach
2023 (English)In: Journal of business & industrial marketing, ISSN 0885-8624, E-ISSN 2052-1189, Vol. 38, no 13, p. 211-219Article in journal (Refereed) Published
Abstract [en]

Purpose: The purpose of this paper is to inquire into how conceptualising is done in the industrial network approach (INA). Design/methodology/approach: The description and analysis of conceptualising is based on key INA references and an example illustrating the characteristics of conceptualising in individual studies. Findings: The paper concludes that there is an open and interactive way of conceptualising in the INA. The empirical and theoretical grounding achieved through combining concepts in individual empirical studies interplays with conceptual development in the research community over time. Research limitations/implications: Three paradoxes are suggested for further discussion of conceptualising as a key element in theorising in the INA community. Originality/value: By explicating how INA researchers engage in conceptualising both in individual empirical studies and as a community, the authors identify characteristics similar to the empirical phenomena in focus of the research: interaction, combining and heterogeneity of concepts. 

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2023
Keywords
s Industrial network approach (INA), IMP, Concept, Conceptualising, Business network, Interaction, Context
National Category
Business Administration Pedagogy
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-96335 (URN)10.1108/JBIM-05-2022-0231 (DOI)001038607600001 ()2-s2.0-85165948592 (Scopus ID)
Available from: 2023-08-11 Created: 2023-08-11 Last updated: 2026-05-04Bibliographically approved
Prenkert, F., Hedvall, K., Hasche, N., Eklinder Frick, J., Abrahamsen, M. H., Aramo-Immonen, H., . . . Wagrell, S. (2022). Resource interaction: Key concepts, relations and representations. Industrial Marketing Management, 105, 48-59
Open this publication in new window or tab >>Resource interaction: Key concepts, relations and representations
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2022 (English)In: Industrial Marketing Management, ISSN 0019-8501, E-ISSN 1873-2062, Vol. 105, p. 48-59Article in journal (Refereed) Published
Abstract [en]

Value co-creation is a core focus area in both B2B marketing and strategy research, necessitating resource utilization within and across organizational boundaries. In the Industrial Marketing and Purchasing (IMP) group, scholars have focused on the interactions among resources as one important way to analyze central questions about resources in business relationships and networks. This has produced a breadth of investigations and concepts that are locally defined and utilized. This may hamper further theoretical development and inhibit analytical precision. The purpose of this paper is to develop a more general shared understanding of resource interaction by identifying and explicating the key concepts used, and to assess its status as an approach. The paper synthesizes 20 years of research to identify key concepts and the relationships across concepts. This provides both a platform for further conceptual and empirical research within IMP and potential for cross-fertilization with parallel B2B areas.

Place, publisher, year, edition, pages
Elsevier, 2022
Keywords
Resources, Value, Resource interaction, IMP, Resource interaction approach (RIA), Business relationships and networks
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-107240 (URN)10.1016/j.indmarman.2022.05.008 (DOI)000811819500004 ()2-s2.0-85131415240 (Scopus ID)
Available from: 2025-10-11 Created: 2025-10-11 Last updated: 2026-05-04Bibliographically approved
Bocconcelli, R., Carlborg, P., Harrison, D., Hasche, N., Hedvall, K. & Huang, L. (2020). Resource interaction and resource integration: Similarities, differences, reflections. Industrial Marketing Management, 91, 385-396
Open this publication in new window or tab >>Resource interaction and resource integration: Similarities, differences, reflections
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2020 (English)In: Industrial Marketing Management, ISSN 0019-8501, E-ISSN 1873-2062, Vol. 91, p. 385-396Article in journal (Refereed) Published
Abstract [en]

The purpose of this paper is to provide a state-of-the-art comparison of the conceptualization of resources in ‘Resource Interaction’ (IMP) and ‘Resource Integration’ (SDL). Both are engaged with understanding how value is (co)-created, but with different emphases. Existing comparisons are limited and out of date. We trace how each has evolved over time by analyzing key developments. The focus of SDL has shifted from operant resources towards resource integration, and from a dyadic view towards ecosystem contexts. Within IMP, research takes a network perspective in investigating the nature of resource interaction in a variety of empirical contexts. An analysis of similarities and differences highlights key assumptions, the classification of resources, and the role for the actor. The comparison offers a thorough understanding of Resource Interaction and Resource Integration. The paper concludes by proposing suggestions for further research for Resource Interaction. 

Keywords
Resource interaction, Resource integration, IMP, SDL, Business networks, Ecosystems
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-107239 (URN)10.1016/j.indmarman.2020.09.016 (DOI)000598667500033 ()2-s2.0-85093662750 (Scopus ID)
Available from: 2025-10-11 Created: 2025-10-11 Last updated: 2026-05-04Bibliographically approved
Jagstedt, S., Hedvall, K. & Persson, M. (2018). The Virtue of Customising Solutions: A Managerial Framework. In: Kohtamäki, M.; Baines, T.; Rabetino, R.; Bigdeli, A (Ed.), Practices and Tools for Servitization: Managing Service Transition (pp. 291-308). Palgrave Macmillan
Open this publication in new window or tab >>The Virtue of Customising Solutions: A Managerial Framework
2018 (English)In: Practices and Tools for Servitization: Managing Service Transition / [ed] Kohtamäki, M.; Baines, T.; Rabetino, R.; Bigdeli, A, Palgrave Macmillan, 2018, p. 291-308Chapter in book (Refereed)
Abstract [en]

Solutions are commonly viewed as an integrated bundle of products and services. The solutions also need to be adapted to the specific demands of individual customers, resulting in a high degree of customisation. At the same time, manufacturers offering solutions are guided by strict demands regarding productivity and economies of scale, which, at least partly, are enabled by a higher degree of standardisation. Hence, manufacturing firms have to balance internal demands for efficiency with demands for customisation of solutions. To guide firms concerned with this challenge, a managerial framework for customisation of solutions based on commonalities is proposed.

Place, publisher, year, edition, pages
Palgrave Macmillan, 2018
National Category
Industrial engineering and management
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-104249 (URN)10.1007/978-3-319-76517-4_1 (DOI)978-3-319-76517-4 (ISBN)
Available from: 2025-05-07 Created: 2025-05-07 Last updated: 2026-05-04Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0003-2541-574X

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