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  • 1.
    Alvinius, Aida
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Social and Psychological Studies (from 2013). Göteborgs universitet.
    Starrin, Bengt
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Social and Psychological Studies (from 2013).
    Hotet mot det sociala självet till följd av covid-19 pandemin: En sonderande analys2022In: Arbetsmarknad & Arbetsliv, ISSN 1400-9692, E-ISSN 2002-343X, Vol. 28, no 3-4, p. 67-86Article in journal (Refereed)
    Abstract [en]

    In connection with Covid-19 pandemic, employers were forced to change their behavior and adjust to new working life challenges. Firstly, the pandemic became a healthcare disaster and secondly a crisis with social and emotional consequences for workers. The purpose of this article is to investigate the presence of threats to the social self in the working life context. We are looking for shame or shame-related feelings and behaviors, which can be linked to the pandemic. The threat to the social self can be intentional or unintentional and consist of behaviors and gestures that are perceived as derogatory and in terms of bullying, violations, humiliations, harassment or organizational changes.

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  • 2. Aronsson, Gunnar
    et al.
    Karlsson, Jan Ch
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Tillitens ansikten2001Book (Refereed)
    Abstract [sv]

    Tillit förefaller vara en genomgående och viktig dimension av vardagslivet. Men tilliten har många ansikten - och de tycks inte alla vara leende och vänliga. Kanske kan brist på tillit till och med vara av godo ibland. Tillit har under de senaste decennierna blivit ett centralt tema i de flesta beteende- och samhällsvetenskapliga ämnena. Även om tillitsdebatten kan härledas till 400-talet f.Kr., eller till det moderna västerländska samhällets begynnelse på 1600-talet, så är tillit ett aktuellt tema. En fråga är varför det just nu blivit ett sådant ökat intresse för tillitens problem. Flera av bokens författare föreslår - mer eller mindre explicit - svar på frågan. I samtliga fall handlar det om förändringar hos individer, i organisationer eller i samhället - förändringar som gjort tillitsfrågorna tydliga

  • 3.
    Arvidson, Markus
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Social and Psychological Studies.
    Axelsson, Jonas
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Exploring self-loyalty in the context of social acceleration: Theorising loyalties as emotions and resistance2017In: Journal of Political Power, ISSN 2158-379X, E-ISSN 2158-3803, Vol. 10, no 2, p. 133-148Article in journal (Refereed)
    Abstract [en]

    This article is a theoretical exploration of a layer of loyalty called self-loyalty. We define self-loyalty as an emotion that is channelled through social forms. To show the usage and relevance of the concept we present social acceleration as a contextualisation. Two self-loyalty strategies in relation to acceleration are discussed: a voluntary form based on resistance and an involuntary form based on acceptance and 'playing the game'.

  • 4.
    Arvidson, Markus
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Social and Psychological Studies.
    Axelsson, Jonas
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Lojalitet och lydnad2016In: Inkluderande och hållbart arbetsliv: Book of abstracts – FALF 2016, 13–15 juni 2016, Östersund, 2016Conference paper (Refereed)
  • 5.
    Arvidson, Markus
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Social and Psychological Studies.
    Axelsson, Jonas
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Lojalitetens sociala former - Om lojalitet och arbetsliv2014In: Arbetsmarknad & Arbetsliv, ISSN 1400-9692, E-ISSN 2002-343X, Vol. 20, no 1, p. 55-64Article in journal (Refereed)
    Abstract [sv]

    I följande artikel görs en teoretisk utveckling av begreppet lojalitet. Begreppet används idag på ett common sense-artat sätt och därmed riskerar begreppet att få bristfällig förklaringskraft. Till exempel betonas alltför ofta vertikala relationer med hjälp av begreppet. I artikeln presenteras fyra sociala lojalitetsformer i syfte att frambringa ett skarpare lojalitetsbegrepp som kan användas inom exempelvis arbetslivsforskningen.

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  • 6.
    Arvidson, Markus
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Social and Psychological Studies (from 2013).
    Axelsson, Jonas
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Negative and positive loyalty2018Conference paper (Refereed)
    Abstract [en]

    One way to conceptualize the complexity of working life is to see it through the lens of loyalty. When a person works several loyalties are active – the legal duty of loyalty to the employer; loyalty to colleagues, loyalty to the profession, et cetera.

    It is common to make distinctions between different forms of loyalties – it is for example different to be loyal to your friend compared to being loyal to your country. In our own research we have focused on the differences between vertical and horizontal loyalties. But to the best of our knowledge one important distinction is quite absent from previous research about loyalty: The distinction is between negative and positive loyalty. This conceptual pair is inspired by Isaiah Berlins classical discussion about freedom . Berlin theorizes two different forms of freedom – negative freedom (freedom from coercion) and positive freedom (freedom as autonomy and personal development).

    George P. Fletcher has in his classical study on loyalty come close to our distinction. He uses the concept of “minimum loyalty” (what we call negative loyalty) and “maximum loyalty” (positive loyalty). The problem with Fletcher´s terminology is that it connotes a quantitative difference when the difference in reality is qualitative. Some loyalties can be characterized as an absence of disloyalty (when a person obeys the legal duty of loyalty) – we call this form negative loyalty. And some loyalties are filled with the presence of emotions, commitment and so on – this is positive loyalty.

    The present study is theoretically oriented, and methodologically we have been inspired by Richard Swedberg’s notion of theorizing and his ideas about its central role in social science.

  • 7.
    Arvidson, Markus
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Social and Psychological Studies (from 2013).
    Axelsson, Jonas
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Strategier för att hantera lojalitetskonflikter2021Conference paper (Refereed)
    Abstract [sv]

    En klassifikation av olika strategier för att hantera lojalitetskonflikter presenteras. En huvudindelning i denna klassifikation är mellan proaktiva och reaktiva strategier. Inom både den proaktiva och reaktiva inriktningen diskuteras sedan olika varianter. Särskild tyngdpunkt läggs påde reaktiva varianterna eftersom dessa bedöms vara de vanligaste. Exempel på reaktiva varianter som bedöms vara frekventa i arbetslivet är följande tre strategier: uppdelning som innebär att man med hjälp av tid eller rum skiljer på olika lojaliteter och på så sätt hanterar konflikten; gränssättning som innebär att själva gränsen mellan olika lojaliteter blir avgörande för enhantering; samt omdefiniering där konflikten omtolkas så att lojalitetskonflikten mildras ellerupphävs.  

  • 8.
    Arvidson, Markus
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Social and Psychological Studies (from 2013).
    Axelsson, Jonas
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    The Cole-Guetzkow-view on loyalty conflicts in organizational and everyday life2018Conference paper (Refereed)
    Abstract [en]

    Albert O. Hirschman's concepts of exit, voice, and loyalty constitute a well-known theoretical model frequently used in problems concerning loyalties and loyalty conflicts. Despite Hirschman's contributions, we argue that loyalty conflicts are not sufficiently theoretically or empirically explored. In this paper we use theorizing, a method provided by Richard Swedberg, to analyze loyalty conflicts, both in organizational and everyday life and present alternative and complementary perspectives to Hirschman's model. This approach is also a continuation of our own previous research about different forms of loyalties. Two thinkers we consider to be interesting in this case are G. D. H. Cole (1925/26) and Harold Guetzkow (1955). The theoretical perspectives of these two thinkers are combined in the paper – and this is what we call "the Cole-Guetzkow-view". From G. D. H. Cole, the idea is that society and everyday life are built from a complex weaving of competing loyalties, as well as the idea that loyalty conflicts, and their handling, tightens our discernment and rationality. In sum, loyalty conflicts develop us as reflecting human beings. Guetzkow, from his point of view, discusses different strategies to use when faced with loyalty conflicts. For example, a loyalty conflict can be solved through divided loyalties called compartmenting as in this case: a person may feel loyal to the church on Sundays while more profane loyalties are relevant during the rest of the week. In conclusion, the Cole-Guetzkow-view on loyalty conflicts contributes with ingenious and creative strategies and solutions to different social and moral dilemmas both in organizations and everyday life. The creative and strategic aspects of people facing loyalty conflicts are sometimes missing in the Hirschman-model were the Cole-Guetzkow view can function in a complementary way. As a link between Cole and Guetzkow some ideas from Morton Grodzins are used.

  • 9.
    Arvidson, Markus
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Social and Psychological Studies.
    Axelsson, Jonas
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    The concept of self-loyalty2014Conference paper (Refereed)
  • 10.
    Arvidson, Markus
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Social and Psychological Studies (from 2013).
    Axelsson, Jonas
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Work as loyalty?: Playfully theorizing two concepts2020Conference paper (Refereed)
    Abstract [en]

    In this presentation we playfully theorizing the concepts of work and loyalty. It is not unusual to see these concepts related to each other in different ways – loyalty in the workplace and in organizations is a well known phenomenon. But here we intend to take one step further: we explore the possibilities for treating work and loyalty as synonymous. In our previous research we have defined loyalty as a ”binding to something specific”. This binding can exist in many different forms - for example in negative form (as absence of disloyalty), and in positive form (loyalty in form of presence – as emotions and commitment). We have identified six forms of positive loyalty. Vertical-involuntary loyalty, vertical-voluntary, horizontal-involuntary, horizontal-voluntary. Among the positive loyalty forms we also find two forms of self-loyalty – voluntary and involuntary. In our playful theorizing with the two concepts we look for interesting etymological similarities between the words and concepts. One similarity concerns ”legal” aspects of both concepts. Loyalty has roots in the french word ”loi”, and in some definitions of ”work” there is a notion of work as ”legal fulfilment”. In our playful way of theorizing we continue our effort to practice a ”conceptual archaeology” and thereby use some older nearly forgotten research about both work and loyalty. But we also make some important connections to new research. Methodologically we are inspired by Richard Swedberg´s approach of theorizing. Also Karlsson and Bergman´s ideas about the importance of theorizing have influenced us.

  • 11.
    Axelsson, Jonas
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Frihet och ofrihet i arbetet2021Conference paper (Refereed)
    Abstract [sv]

    Presentationen utgår från en begreppsutvecklande och teoretiserande ansats och inspirationen har främst hämtats från Swedbergs (2014) samt Karlsson och Bergmans (2017) idéer om theorizing. Som tillägg har Aakvaags egna idéer om begreppsutveckling också varit vägledande.  

  • 12.
    Axelsson, Jonas
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Kooperation och arbetsformer: En livsformsteoretisk upplösning av Rothsteins paradox2016In: Inkluderande och hållbart arbetsliv: Book of abstracts FALF 2016, 13–15 juni 2016, Östersund, 2016Conference paper (Refereed)
  • 13.
    Axelsson, Jonas
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Bergman, Ann
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    The absence of power and the presence of influence in Nordic work life studies2016Conference paper (Refereed)
  • 14.
    Axelsson, Jonas
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Høyer, Hans Christian
    Løgstrup-Machiavelli-grafen2016Conference paper (Refereed)
  • 15.
    Axelsson, Jonas
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Karlsson, Jan Ch
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Skorstad, Egil J
    An infiltrating solidarity: The worker collectivity today2018Conference paper (Refereed)
  • 16.
    Axelsson, Jonas
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Karlsson, Jan Ch
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Skorstad, Egil J
    Arbeiderkollektivet i dag: Replikasjon og teoretisk utvikling2016In: Tidsskrift for samfunnsforskning, ISSN 0040-716X, E-ISSN 1504-291X, Vol. 57, no 2, p. 105-134Article in journal (Refereed)
    Abstract [en]

    Lysgaard's theory of the worker collectivity is still an influential classic in Scandinavian working-life research. The study was carried out in a pulp and paper mill in the late 1950s and we have returned to the plant to find out what has happened to the worker collectivity. Through observations at the workplace and interviews with workers, engineers and managers, as well as having access to data from the 1950s and 1980s, we are able to map the development of technology, work organization and the collectivity. On this basis, we suggest two changes to Lysgaard's theory. One is to conceptually split what Lysgaard called the technical/economic system into two relatively autonomous systems the technical and the economic, respectively. The other is to analyse the way in which the collectivity has infiltrated the technical, but not the economic system.

  • 17.
    Axelsson, Jonas
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Karlsson, Jan Ch
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Skorstad, Egil J
    Arbetarkollektivet infiltrerar det tekniska systemet: En utveckling av Lysgaards teori2015Conference paper (Refereed)
  • 18.
    Axelsson, Jonas
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Karlsson, Jan Ch
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Skorstad, Egil J
    Høgskolen i Østfold.
    Arbetarkollektivet i dag: Ny studie och teoretisk utveckling2019In: ARKIV. Tidskrift för samhällsanalys, ISSN 2000-6225, E-ISSN 2000-6217, no 10, p. 113-143Article in journal (Refereed)
  • 19.
    Axelsson, Jonas
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Karlsson, Jan Ch
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013). Høgskolen i Østfold.
    Skorstad, Egil J
    Høgskolen i Østfold.
    Collective mobilization in changing conditions: Worker collectivity in a turbulent age2019 (ed. 1)Book (Refereed)
    Abstract [en]

    This book presents the first published account in English of Sverre Lysgaard's theory of the ‘worker collectivity’ – a theory of an informal protective organisation among subordinate employees, which so far has been unknown outside Scandinavia.

    Lysgaard’s theory espouses that workers collectively form a buffer against management to protect themselves from the technical/economic power, which controls their working lives. The authors have returned to the same Norwegian factory Lysgaard studied in the 1950s to carry out ethnographic fieldwork in the 1980s and 2010s, and investigate the changing nature of the production, labour processes and management strategies. Through analysis that extends over 50 years of factory life, this research documents shifting power relations between workers and employers during times of changing institutional structures, globalisation, and worker solidarity. A revised version of the theory is also presented as an answer to some of the uncovered deficiencies in the original framework. The book will be of interest to students and scholars of the sociology of work, labour studies, business management and organisation studies.

  • 20.
    Badarin, Kathryn
    et al.
    Karolinska Institutet, Sweden.
    Albin, Maria
    Karolinska Institutet, Sweden.
    Gunn, Virginia
    Karolinska Institutet, Sweden; Cape Breton University, Canada; Cape Breton University, Canada.
    Kreshpaj, Bertina
    Copenhagen University, Denmark.
    Bodin, Theo
    Karolinska Institutet, Sweden; Region Stockholm, Sweden.
    Matilla-Santander, Nuria
    Karolinska Institutet, Sweden.
    Håkansta, Carin
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013). Karolinska Institutet, Sweden.
    Safety and health among undeclared workers: A mixed methods study investigating social partner experiences and strategies2024In: Safety Science, ISSN 0925-7535, E-ISSN 1879-1042, Vol. 175, article id 106493Article in journal (Refereed)
    Abstract [en]

    Little is known about the experiences of the social partners in helping undeclared workers resist Occupational Safety and Health (OSH) issues. This study draws upon Walter Korpi’s ‘power resource theory’ to gain a deeper understanding of how power resources within the construction, transport, and cleaning sectors influence the ability of social partners to respond to OSH issues related to undeclared work. This mixed-method study uses survey data from employer representatives in the construction (n = 686) and transport (n = 650) sectors in Sweden in 2019 to estimate the nature and magnitude of undeclared work-related problems. To also study the view of union representatives, a duplicate survey was sent to union representatives in the transport, construction, and cleaning sectors (n = 57) in 2020, followed by 13 semi-structured interviews with Regional Safety Representatives (RSRs) in 2021–2023. Our findings show that employer representatives in construction and transport reported that the violation of OSH regulations was uncommon and remained unchanged, most union representatives said the opposite. We found a gradient of activism among the unions towards OSH issues related to undeclared work dependent on their power resources. Furthermore, structural and organizational factors limited the RSRs’ ability to address undeclared work. The RSRs identified strategies to tackle OSH issues related to undeclared work in their sectors, these included but were not limited to, dismantling the language barrier between unions and undeclared foreign-born workers, for OSH coordinators and main contractors to be held responsible for OSH violations and greater cooperation between the relevant authorities dealing with undeclared work. 

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  • 21.
    Bartley, Kristina
    et al.
    Högskolan i Borås.
    Ericson, Mathias
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Centrum för genusforskning.
    "Stuprör" och "öppna kanaler": Metaforer i talet om och för samverkan2014In: Arbetsmarknad & Arbetsliv, ISSN 1400-9692, E-ISSN 2002-343X, Vol. 20, no 2, p. 9-23Article in journal (Refereed)
    Abstract [sv]

    Artikeln problematiserar betydelsen av metaforer i samtal om tvärsektoriell samverkan inom offentlig verksamhet. Samtalens syfte var att förhindra att ungdomar anlägger bränder och annan typ av skadegörelse. Vi använder oss av metaforisk textanalys. Resultatet visar att metaforer har olika funktion i parternas samtal. De har en förklarande eller översättande funktion och innebär då en resurs. Men de har även en kamouflerande funktion, vilket innebär att användandet av metaforer inte är helt oproblematiskt.

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  • 22.
    Bergman, Ann
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Disasters and Social Change2013Conference paper (Refereed)
  • 23.
    Bergman, Ann
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Gender, work and disaster2012In: Gender, work and disaster, 2012Conference paper (Refereed)
  • 24.
    Bergman, Ann
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013).
    It is all about the money: when the managed heart turns into a managed body2016Conference paper (Refereed)
  • 25.
    Bergman, Ann
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    It use to be the best shit job in the world!: Cabin attendants and ageing in a deregulated sector2015Conference paper (Refereed)
  • 26.
    Bergman, Ann
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Otillräcklighet – den passionerade exploateringens bittra eftersmak2012In: Arbetsliv i omvandling, ISSN 1404-8426, no 3, p. 106-121Article in journal (Refereed)
    Abstract [sv]

    Arbetslivet har under de senaste hundra åren varit föremål för nästan oräkneliga undersökningar med skiftande problemom- råden, syften och frågeställningar. I denna antologi om arbetslivet ligger fokus på begreppen passion och exploatering – som förvisso inte är entydiga – som vart och ett har ägnats varierat akademiskt intresse över tid. Vad gäller exploatering i arbetet kan mängden litteratur beskrivas som ganska omfattande. Däremot, litteraturen beträffande passion i arbetslivet är desto mer begränsat – om inte nästan obefintligt

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  • 27.
    Bergman, Ann
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    The future is not ours – but we are responsible for it2016Conference paper (Refereed)
  • 28.
    Bergman, Ann
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    The quest of time, energy and commitment a matter of gender and availability2011Conference paper (Refereed)
  • 29.
    Bergman, Ann
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Eriksson, Birgitta
    Production Concepts: Rhetoric, Practice and Consequences2007Conference paper (Refereed)
  • 30.
    Bergman, Ann
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013).
    Gardiner, Jean
    Leeds University Business School.
    Employee Availability for Work and Family: Three Swedish Case Studies2007In: Employee relations, ISSN 0142-5455, E-ISSN 1758-7069, Vol. 29, no 4, p. 400-414Article in journal (Refereed)
    Abstract [en]

    The purpose of this article is to explore the concept of availability, both empirically and theoretically, in the context of three Swedish organisations, and identifies the structural influences on availability patterns for work and family. Design/methodology/approach - The article is based on quantitative case studies using employer records and an employee questionnaire in three organisations. Multivariate descriptive statistics and multivariate logistic regression are used to illustrate and analyse patterns of availability for work and family. Findings - The descriptive data demonstrate the influence of the organisational context and type of production process, as well as gender, on availability patterns. Patterns of work availability appeared to differ across the organisations to a greater extent than patterns of family availability, which were highly gendered. The logistic regression results indicated that: occupation was a significant influence on both temporal and spatial availability patterns across the organisations; gender was the most significant influence on time spent on household work and part-time working for parents with young children; age of employees and age of employees' children were the most significant factors influencing the use of time off work for family. Research limitations/implications - Analysis limited to case studies. More extensive quantitative research would be needed to make empirical generalisations. Qualitative research would be needed to establish whether and how employees are able to make use of different availability patterns to improve their work-life balance. Originality/value - The concept of availability is a new way of trying to capture and analyse tensions in people's everyday lives as they try to manage multiple demands.

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  • 31.
    Bergman, Ann
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Gillberg, Gunnar
    Göteborgs universitet.
    The Cabin Crew Blues: Middle-aged Cabin Attendants and Their Working Conditions2015In: Nordic Journal of Working Life Studies, E-ISSN 2245-0157, Vol. 5, no 4, p. 23-39Article in journal (Refereed)
    Abstract [en]

    This article examines how an airline company uses the labor of a group of middle-aged cabin attendants in an industry increasingly characterized by deregulation and competiveness. The study was based on in-depth interviews with seven women, all with between 24 and 30 years of work experience as cabin attendants. The article focuses on the women's working conditions and well-being and the analysis reveals three key aspects-intensification of work, vulnerability, and aging-that affect the cabin attendants' experiences and emotions in relation to the work. It is at the intersection of these three aspects that the cabin attendants' concerns must be understood. The study's findings indicated that positive emotions such as job satisfaction and commitment have diminished because of exploitative and otherwise poor working conditions. Taking the cabin attendants' concerns as its point of departure, the article shows that there is a need to move away from a discussion about emotional labor toward a discussion of working conditions.

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  • 32.
    Bergman, Ann
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Gillberg, GunnarGöteborgs universitet.Ivarsson, LarsKarlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Tankar om arbete: 17 texter om arbete, arbetsliv och samhällsförändring2015Collection (editor) (Refereed)
  • 33.
    Bergman, Ann
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Gustafson, Per
    Travel, availability and work-life balance2008In: Mobility and technology in the workplace / [ed] Hislop, Donald, London: Routledge, 2008, p. 192-208Chapter in book (Refereed)
  • 34.
    Bergman, Ann
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Karlsson, Jan Ch
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Future work in Futures, an investigation of the role of work in futures studies2011Conference paper (Refereed)
  • 35.
    Bergman, Ann
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Karlsson, Jan Ch
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Three observations on work in the future2011In: Work, Employment and Society, ISSN 0950-0170, E-ISSN 1469-8722, Vol. 25, no 3, p. 561-568Article, book review (Refereed)
  • 36.
    Bergman, Ann
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Karlsson, Jan Ch
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Axelsson, Jonas
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Truth claims and explanatory claims: An ontological typology of futures studies2010Conference paper (Refereed)
  • 37.
    Bergman, Ann
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Karlsson, Jan Ch
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Axelsson, Jonas
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Truth claims and explanatory claims: An ontological typology of futures studies2010In: Futures: The journal of policy, planning and futures studies, ISSN 0016-3287, E-ISSN 1873-6378, Vol. 42, no 8, p. 857-865Article in journal (Refereed)
    Abstract [en]

    Classifications of futures research are usually based on epistemological differences, but we complete these with ontological considerations. The article presents a typology of forecasts, i.e. statements on future events or states. It has two dimensions, truth claim and explanatory claim; each dimension has two values, making the claim or not making the claim. The four outcomes are then: Forecasts which make both truth claims and explanatory claims (predictions); which make truth claims, but not explanatory claims (prognoses); which make explanatory claims, but not truth claims (science fiction); and which make neither truth claims nor explanatory claims (utopias or dystopias). We regard each outcome as an ideal type, against which forecasts can be measured. We illustrate the use of the typology by presenting an example of each outcome

  • 38.
    Bergman, Ann
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Karlsson, Jan Ch
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Gonäs, Lena
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Ett jämlikt arbetsliv: Tankar om det möjliga, det troliga och det önskvärda2013In: Arbetsmarknad & Arbetsliv, ISSN 1400-9692, E-ISSN 2002-343X, Vol. 19, no 4, p. 75-86Article in journal (Refereed)
    Abstract [sv]

    Syftet med denna artikel är att med utgångspunkt i ett antal framtidsbilder visa att en analys av ojämlikheten mellan kvinnor och män i arbetslivet med nödvändighet knyter an till en vidare diskussion rörande arbete och familj samt mellan produktion och reproduktion. Artikeln syftar vidare till att argumentera för att framtidsbilder av olika slag – antingen som möjliga, troliga eller önskvärda framtider – ur en metodologisk och analytisk synvinkel är fruktbara för kritisk arbetslivsforskning.

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  • 39.
    Bergman, Ann
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Larsson, Patrik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Ivarsson, Lars
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    A matter of costumer equity or a moment of personal satisfaction?: Interaction patterns in the retail sector2011Conference paper (Refereed)
  • 40.
    Bergqvist, Tuula
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Flexibilitet och offentliga byråkratier2009In: Den sköra balansen: arbetslivet mellan flexibilitet och stabilitet / [ed] Tor Claussen och Jan Ch Karlsson, Växjö:  Institutionen för samhällsvetenskap, Växjö universitet , 2009, p. 116-132Chapter in book (Refereed)
  • 41.
    Bergqvist, Tuula
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Är småföretag en del av det civila samhället?: Ett teoretiskt resonemang om ekonomiskt relevant produktion2006In: Det civila samhället som forskningsfält. Nya avhandlingar i ett nytt sekel, Stockholm: Gidlunds förlag , 2006Chapter in book (Refereed)
  • 42.
    Bergqvist, Tuula
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Axelsson, Jonas
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Livsformer som skilda passions- och exploateringspositioner2011In: Arbete: passion och exploatering / [ed] Bergqvist, Tuula; Gillberg, Gunnar; Ivarsson, Lars, Växjö: Linnéuniversitetet , 2011, p. 23-34Chapter in book (Refereed)
    Download full text (pdf)
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  • 43.
    Bergqvist, Tuula
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Eriksson, Birgitta
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Passion and Exploitation Among Young Adults with Different Labor Market Status in Europe2015In: Nordic Journal of Working Life Studies, E-ISSN 2245-0157, Vol. 5, no 2, p. 17-31Article in journal (Refereed)
    Abstract [en]

    The aim of this article is to describe and analyze the relationship between attitudes to work, wellbeing, and labor market status among young adults in Europe and to discuss the extent to which the relationship can be understood in terms of passion or exploitation. This aim is made concrete in the following research questions:  To what extent do young adults in Europe have a passionate attitude to work? Are there differences between groups with various labor market status and nationalities?  Are there differences in levels of well-being between the groups of young adults with different labor market status, and differences between the countries?  The results are based on an individual survey conducted with three categories of young people (18–34 years old): long-term unemployed, those in precarious employments, and those regularly employed. The study had a cross-national comparative design and the countries included were France, Germany, Italy, Poland, Sweden, and Switzerland.

  • 44. Bergqvist, Tuula
    et al.
    Eriksson, Birgitta
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Larsson, Patrik
    Small Business and Self-employment in the Welfare State: A Study from a Gender Perspective2004Conference paper (Refereed)
  • 45.
    Bergqvist, Tuula
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Eriksson, Birgitta
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Larsson, Patrik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Small Business and Self-employment in the Welfare State: A Study from a Gender Perspective2004Conference paper (Refereed)
  • 46.
    Bosmans, Kim
    et al.
    Vrije Universiteit Brussel, Belgium.
    Vignola, Emilia F.
    City University of New York Graduate School of Public Health and Health Policy, USA.
    Álvarez-López, Valentina
    Universidad de Valparaiso, Chile.
    Julià, Mireia
    Universitat Pompeu Fabra, Spain; Hospital Del Mar Medical Research Institute, Spain.
    Ahonen, Emily Q.
    University of Utah School of Medicine, USA.
    Bolíbar, Mireia
    Universitat Pompeu Fabra, Spain; Universitat Autònoma de Barcelona, Spain.
    Gutiérrez-Zamora, Mariana
    Universitat Pompeu Fabra, Spain.
    Ivarsson, Lars
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Kvart, Signild
    Karolinska Institutet, Sweden.
    Muntaner, Carles
    Lawrence S. Bloomberg Faculty of Nursing, Canada.
    O’Campo, Patricia
    Karolinska Institutet, Sweden; Lawrence S. Bloomberg Faculty of Nursing, Canada; Li Ka Shing Knowledge Institute, Canada .
    Ruiz, Marisol E
    Universidad Austral, Chile.
    Vänerhagen, Kristian
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Cuervo, Isabel
    University of New York, USA.
    Davis, Letitia
    MA Department of Public Health, USA.
    Diaz, Ignacio
    Pontificia Universidad Católica de Chile, Chile.
    Escrig-Piñol, Astrid
    Universitat Pompeu Fabra, Spain; Hospital Del Mar Medical Research Institute, Spain.
    Gunn, Virginia
    Karolinska Institutet, Sweden; Unity Health Toronto, Canada; Cape Breton University, Canada.
    Lewchuk, Wayne
    McMaster University, Canada.
    Östergren, Per-Olof
    Lund University, Sweden.
    Padrosa, Eva
    Universitat Pompeu Fabra, Spain; Hospital Del Mar Medical Research Institute, Spain.
    Vílchez, David
    Universitat Pompeu Fabra, Spain.
    Vives, Alejandra
    Pontificia Universidad Católica de Chile, Chile; Pontificia Universidad Católica de Chile, Chile.
    Vos, Mattias
    Vrije Universiteit Brussel, Belgium.
    Zaupa, Alessandro
    Pontificia Universidad Católica de Chile, Chile.
    Bodin, Theo
    Karolinska Institutet, Sweden; Region Stockholm, Sweden.
    Baron, Sherry L.
    City University of New York, USA.
    Experiences of insecurity among non-standard workers across different welfare states: A qualitative cross-country study2023In: Social Science and Medicine, ISSN 0277-9536, E-ISSN 1873-5347, Vol. 327, article id 115970Article in journal (Refereed)
    Abstract [en]

    In recent decades, economic crises and political reforms focused on employment flexibilization have increased the use of non-standard employment (NSE). National political and economic contexts determine how employers interact with labour and how the state interacts with labour markets and manages social welfare policies. These factors influence the prevalence of NSE and the level of employment insecurity it creates, but the extent to which a country’s policy context mitigates the health influences of NSE is unclear. This study describes how workers experience insecurities created by NSE, and how this influences their health and well-being, in countries with different welfare states: Belgium, Canada, Chile, Spain, Sweden, and the United States. Interviews with 250 workers in NSE were analysed using a multiple-case study approach. Workers in all countries experienced multiple insecurities (e.g., income and employment insecurity) and relational tension with employers/clients, with negative health and well-being influences, in ways that were shaped by social inequalities (e.g., related to family support or immigration status). Welfare state differences were reflected in the level of workers’ exclusion from social protections, the time scale of their insecurity (threatening daily survival or longer-term life planning), and their ability to derive a sense of control from NSE. Workers in Belgium, Sweden, and Spain, countries with more generous welfare states, navigated these insecurities with greater success and with less influence on health and well-being. Findings contribute to our understanding of the health and well-being influences of NSE across different welfare regimes and suggest the need in all six countries for stronger state responses to NSE. Increased investment in universal and more equal rights and benefits in NSE could reduce the widening gap between standard and NSE. 

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  • 47.
    Börnfelt, P-O
    et al.
    Högskolan i Halmstad.
    Arvidson, Markus
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Social and Psychological Studies.
    Axelsson, Jonas
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Ahlstrand, Roland
    Malmö Högskola.
    Whistleblowing in the light of loyalty and transparency2014Conference paper (Refereed)
  • 48. Börnfelt, P-O
    et al.
    Axelsson, Jonas
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Loyalty hindering and facilitating reporting concern at work2017Conference paper (Refereed)
  • 49.
    Charlwood, A.
    et al.
    School of Business and Economics, Loughborough University, Loughborough .
    Forde, C.
    Grugulis, I.
    Hardy, K.
    Kirkpatrick, I.
    MacKenzie, Robert
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Stuart, M.
    Clear, rigorous and relevant: publishing quantitative research articles in Work, employment and society2014In: Work, Employment and Society, ISSN 0950-0170, E-ISSN 1469-8722, Vol. 28, no 2, p. 155-167Article in journal (Refereed)
  • 50.
    Ciupijus, Z.
    et al.
    Leeds university.
    MacKenzie, Robert
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Forde, C.
    Leeds university.
    The worker branch in Yorkshire as a way of organising Polish migrants: exploring the process of carving out diasporic spaces within the trade union structure2020In: Journal of ethnic and migration studies, ISSN 1369-183X, E-ISSN 1469-9451, Vol. 46, no 15, p. 3406-3421Article in journal (Refereed)
    Abstract [en]

    While post-2004 Polish labour migration to the UK was underpinned by diasporic spaces instrumental in facilitating social and labour market adjustments, the institutions of the host society such as trade unions also sought to establish links with migrants. The analysis of interactions between UK unions and EU migrants focused on organising strategies and specific provisions such as English language learning. However, the discussion tended to ignore the impacts of diasporic influences, from ethnicity and native languages of migrants to the outcomes of migrant worker organising. Drawing on ethnographic and qualitative data, this paper discusses how Polishness, in its ethnic, historic and linguistic manifestations, has affected the internal dynamics of a migrant worker organisation created by a major UK trade union. The explicit acknowledgement of diasporic particularities of post-2004 Polish migrants not only enabled labour organising activities but also shaped the migrant worker organisation from within. The strength of diasporic influences on one hand and the chosen form of union organising on the other created conditions for the development of diasporic spaces within the institution of the host society.

  • 51.
    Ciupijus, Zinovijus
    et al.
    Univ Leeds, Leeds Univ, Sch Business GBR.
    Forde, Christopher
    Univ Leeds, Sch Business, GBR.
    MacKenzie, Robert
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Micro- and meso-regulatory spaces of labour mobility power: The role of ethnic and kinship networks in shaping work-related movements of post-2004 Central Eastern European migrants to the United Kingdom2020In: Population, Space and Place, ISSN 1544-8444, E-ISSN 1544-8452, Vol. 26, no 5, article id e2300Article in journal (Refereed)
    Abstract [en]

    European Union (EU) enlargement in 2004 produced a multi-layered regulatory space structuring labour mobility between Central Eastern Europe and the United Kingdom. Building on a critical revaluation of the concept of labour mobility power as a phenomenon that cannot be reduced to earnings' maximisation, the paper contends that although post-2004 migration was nested in the macro-regulatory mechanism of EU freedom of movement of labour, kinship and ethnic networks constituted additional layers in regulating migrants' mobility trajectories. Drawing on migratory biographies, the analysis examines how these regulatory mechanisms shaped migrants' actions and intentions related to transnational exit, contributed in creating linkages through which migrants sought to actualise their labour power on a transnational scale, and provided directions for labour mobility power's use within the receiving country. By embedding labour mobility power within kinship (micro) and ethnic (meso) networks, this paper offers a complimentary understanding of labour mobility power that takes it beyond the homo economicus explanatory model.

  • 52.
    Cook, Hugh
    et al.
    Univ Leeds, Sch Business, Leeds, W Yorkshire, England..
    MacKenzie, Robert
    Karlstad University.
    Forde, Christopher
    Univ Leeds, Sch Business, Leeds, W Yorkshire, England..
    HRM and performance: the vulnerability of soft HRM practices during recession and retrenchment2016In: Human Resource Management Journal, ISSN 0954-5395, E-ISSN 1748-8583, ISSN 0954-5395, Vol. 26, no 4, p. 557-571Article in journal (Refereed)
    Abstract [en]

    This multi-method case explores how change in HRM implementation can impact performance metrics in a recessionary climate. Qualitative HR outcome data are mapped against financial metrics to explore adoption of hard-line HRM practices in a major UK retailer. Despite record profits throughout the recession, the organisation responded strategically to worsening conditions in the labour market, firstly to maintain operational flexibility, but then to opportunistically enlarge jobs and intensify work to help achieve immediate gains in financial metrics, including a gain of 37 per cent in profit per employee over 3 years. These gains were achieved by derailing commitment-based approaches to HRM, pointing towards the vulnerability of soft HRM systems during times of austerity or retrenchment.

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  • 53.
    Cook, Hugh
    et al.
    Leeds University Business School, England.
    MacKenzie, Robert
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Forde, Christopher
    Leeds University Business School, England.
    Union partnership as a facilitator to HRM: Improving implementation through oppositional engagement2020In: International Journal of Human Resource Management, ISSN 0958-5192, E-ISSN 1466-4399, Vol. 31, no 10, p. 1262-1284Article in journal (Refereed)
    Abstract [en]

    This paper provides a nuanced insight into the workplace level interactions between a union and HRM systems within a union-management partnership arrangement. Soft outcomes of HRM systems typically suffer from compromised implementation by managers struggling to balance competing operational priorities, but we show how a union limits this poor implementation. Qualitative and documentary data were retrieved from a major UK retailer and a trade union to examine how union activity interacts with HRM delivery. Firstly, union communication systems enhanced or replaced company systems of employee voice. Secondly, union activity policed management implementation of HRM practices to limit their subjugation to short-term productivity increases, improving outcomes for employees and the HRM system for the company. These outcomes were achieved through oppositional engagement within the context of partnership, which points towards a persisting and productive pluralism within the cooperative rhetoric.

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  • 54. Cornell, L.
    et al.
    Karlsson, Jan Ch
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Arbetets sociala former1983In: Historisk tidsskrift nr 4/83Article in journal (Refereed)
  • 55. Danermark, Berth
    et al.
    Ekström, Mats
    Jakobsen, Liselotte
    Karlstad University, Faculty of Arts and Education, Department of Culture and Gender studies. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Centrum för genusforskning.
    Karlsson, Jan Ch
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Att förklara samhället1997Book (Refereed)
    Abstract [sv]

    Att förklara samhället är en bok i metodologi. Med den kritiska realismen som grund presenterar författarna metodologiska riktlinjer för en samhällsvetenskap med höga anspråk på att kunna förklara samhälleliga förhållanden.

    Bokens nio kapitel behandlar samhällsvetenskapens ontologiska och epistemologiska grunder, begreppsbildning och strukturell analys, kausalitet och förklaring, samhällsvetenskapen som tolkande vetenskap, förhållandet mellan struktur och aktör, olika former av slutledningar och tankeoperationer, relationen mellan det generella och det individuella, teoriers betydelse i forskningspraktiken, olika sätt att koppla teori och empiri, kombinationer av metoder (det som i boken kallas kritisk metodpluralism) samt grunderna för en samhällsrelevant samhällsvetenskap.

    Kritiken mot de positivistiska vetenskapsidealen, empirismen och tron på den objektiva, bevisade kunskapen har delvis slagit över i sin motsats, en överdriven försiktighet, en långtgående relativism, en betoning på vad vetenskapen inte kan göra i stället för vad den kan göra. Denna bok visar att det finns ett fruktbart alternativ till dessa positioner, ett alternativ som ger mer realistiska och samtidigt konstruktiva grunder för samhällsvetenskaplig forskning.

  • 56. Danermark, Berth
    et al.
    Ekström, Mats
    Jakobsen, Liselotte
    Karlstad University, Faculty of Arts and Education, Department of Culture and Gender studies. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Centrum för genusforskning.
    Karlsson, Jan Ch
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Explaining Society: Critical realism in the social sciences2002Book (Refereed)
    Abstract [en]

    Explaining society is a clear, jargon-free introduction to the practice and theory of critical realism in the social sciences. This is the first ever bok to comprehensively present critical realism and its methodological implications for social science

  • 57.
    Ede, Lena
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Social and Psychological Studies (from 2013).
    Rantakeisu, Ulla
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Social and Psychological Studies (from 2013).
    Gränslöst arbete? Flexibel arbetstid i äldreomsorgen2015In: Arbetsmarknad & Arbetsliv, ISSN 1400-9692, E-ISSN 2002-343X, Vol. 21, no 4, p. 54-68Article in journal (Refereed)
    Abstract [sv]

    Rätten till heltid stöds av politiker och arbetsmarknadens parter för att undanröja det omfattande och ofrivilliga deltidsarbetet för äldreomsorgens personal. Arbetstidsmodeller med inslag av flexibel arbetstid möjliggör detta utan ökade kostnader för arbetsgivaren. För personalen innebär det att delar av såväl arbetstid som arbetsplats blir oförutsägbara. I studien analyseras följderna av denna omvandling ur arbetstagarperspektiv. Resultatet visar att priset för heltid är en organiserad osäkerhet med försämrade och oönskade arbetsvillkor.

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  • 58.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Enquist, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    The service excellence and innovation model: lessons from IKEA and other service frontiers2011In: Total Quality Management and Business Excellence, ISSN 1478-3363, E-ISSN 1478-3371, Vol. 22, no 5, p. 535-551Article in journal (Refereed)
  • 59.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Gustafsson, Anders
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Kristensson, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Witell, Lars
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Service Innovation and Customer Co-development2010In: The Handbook of Service Science: a research perspective / [ed] Maglio, Paul P.; Kieliszewski, Cheryl A.; Spohrer, James C. (Eds.), New York, USA: Springer , 2010, p. 561-578Chapter in book (Refereed)
  • 60.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Gustavsson, BO
    Larsson, Patrik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Jönsson, M
    Towards a Total Service Quality Concept: A theoretical Model and some empirical Findings1995Conference paper (Refereed)
  • 61.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Larsson, Patrik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Tjänstegarantier2004Book (Refereed)
  • 62. Enander, A
    et al.
    Gustavsson, BO
    Karlsson, Jan Ch
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Starrin, Bengt
    Karlstad University, Faculty of Social and Life Sciences, Department of Social Studies.
    Work and Welfare, Papers from the Second Karlstad Symposium on Work1991Book (Refereed)
  • 63.
    Eriksson, Birgitta
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Arbetet i en 95-årig kvinnas liv2015In: Tankar om arbete: 17 texter om arbete, arbetsliv och samhällsförändring / [ed] Ann Bergman, Gunnar Gillberg & Lars Ivarsson, Stockholm: Premiss förlag, 2015, p. 56-71Chapter in book (Refereed)
  • 64.
    Eriksson, Birgitta
    Karlstad University, Faculty of Economic Sciences, Communication and IT.
    Flexibilitet - ett exempel från forskning om flexibla organisationer och dess konsekvenser för arbetsmiljön2007In: Arbetsmarknad & Arbetsliv, ISSN 1400-9692, Vol. 13, no 3-4, p. 43-56Article in journal (Refereed)
    Abstract [sv]

     Flexibilitet är, sägs i den här artikeln, ett begrepp som används i många olika sammanhang utan att vara särskilt väldefinierat. Framför allt granskas empiriskt två påståenden som förekommer i den allmänna debatten såväl som i retorik rörande det moderna arbetslivet. Det ena går ut på att alla organisationer i det nya arbetslivet är flexibla. Innebörden i det andra påståendet är att denna nya organisationsform genererar en god arbetsmiljö för de anställda. Inget av påståendena visar sig vara empiriskt sant.

     

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  • 65.
    Eriksson, Birgitta
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Flexibilitet: Ett exempel från forskning om flexibla organisationer och dess konsekvenser för arbetsmiljön2008In: Arbetsmarknad & ArbetslivArticle in journal (Refereed)
  • 66.
    Eriksson, Birgitta
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Bergqvist, Tuula
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Hobbins, Jennifer
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Young Adults and the Consequences of Labour Market Status from aEuropean Perspective2012In: Segregationens seghet och dess föränderliga former / [ed] Ann Bergman & Henrietta Huzell, Karlstad: Karlstad University Press, 2012, p. 109-125Chapter in book (Refereed)
  • 67.
    Eriksson, Birgitta
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Eriksson, Jan Ove
    Nilsson, Liselotte
    Nykterhetsvården har långt kvar innan intentionerna förverkligats1986In: Alkohol och Narkotika. Vol 3, nr 4Article in journal (Refereed)
  • 68.
    Eriksson, Birgitta
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Karlsson, Jan
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Bergqvist, Tuula
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Development of Work Orientations in Sweden2012In: Commitment to Work and Job Satisfaction: Studies of Work Orientations / [ed] B. Furåker, K. Håkansson & J.Ch. Karlsson, New York: Routledge, 2012, 1, p. 126-138Chapter in book (Refereed)
  • 69.
    Eriksson, Birgitta
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Karlsson, Jan Ch
    A Package of flexibility2008In: Egil Skorstad och Helge Ramsdal (red): Facets of flexibility, Aldershot: Gover , 2008Chapter in book (Refereed)
  • 70.
    Eriksson, Birgitta
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Karlsson, Jan Ch
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Does flexibility come in packages?2006In: The ambiguity of flexibility / [ed] Egil Skorstad, Halden: Østfold University College , 2006Chapter in book (Refereed)
  • 71.
    Eriksson, Birgitta
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Karlsson, Jan Ch
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Flexibilitet, stabilitet och arbetsorientering2009In: Den sköra balansen: arbetslivet mellan flexibilitet och stabilitet / [ed] Tor Claussen och Jan Ch Karlsson, Växjö:  Institutionen för samhällsvetenskap, Växjö universitet , 2009Chapter in book (Refereed)
  • 72.
    Eriksson, Birgitta
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Karlsson, Jan Ch
    Flexibility and Rhetoric2003Conference paper (Refereed)
  • 73.
    Eriksson, Birgitta
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Larsson, Patrik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Arbetsmiljön2002Conference paper (Refereed)
  • 74.
    Eriksson, Birgitta
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Larsson, Patrik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Arbetsmiljön - ett kapitelutkast2002Conference paper (Refereed)
  • 75.
    Eriksson, Birgitta
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Larsson, Patrik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Nya organisationsformers effekter för arbetsvillkor och service2003In: Marianne Blomsterberg och Tiiu Soidre (red.): Reflektioner. Perspektiv i forskning om arbetsliv och arbetsmarknad, Göteborg: Sociologiska institutionen, Göteborgs universitet , 2003Chapter in book (Refereed)
  • 76.
    Eriksson, Birgitta
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Larsson, Patrik
    Organisational Forms and their Effects on Working Conditions and Service Quality: the Case of the Swedish Social Insurance Agency2006Conference paper (Refereed)
  • 77.
    Eriksson, Birgitta
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Larsson, Patrik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Organisational Forms and their Effects on Working Conditions and Service Quality: The Case of the Swedish Social Insurance Agency2005Conference paper (Refereed)
  • 78.
    Eriksson, Birgitta
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Larsson, Patrik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Starta eget-bidrag - en kvalitativ studie av framgång och misslyckande2002In: Arbetsmarknad & Arbetsliv, Vol. Vol 8, nr 1, p. 18-29Article in journal (Refereed)
  • 79.
    Eriksson, Birgitta
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Larsson, Patrik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    The Swedish Start Up Grant - Success or Failure2002Conference paper (Refereed)
  • 80.
    Eriksson, Birgitta
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Larsson, Patrik
    The Swedish Start Up Grant: Success or Failure2002Conference paper (Refereed)
  • 81.
    Eriksson, Birgitta
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Larsson, Patrik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    The Swedish Start-up Grant: A Qualitative Study of Success and Failure2003In: Forum Empresarial. Adminstración de Empresas, Vol. Vol 8, p. 42-59Article in journal (Refereed)
  • 82.
    Eriksson, Birgitta
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Larsson, Patrik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Våra arbetsmiljöer2002In: Lars H Hansen och Pal Orban (red.): Arbetslivet, Lund: Studentlitteratur , 2002Chapter in book (Refereed)
  • 83.
    Eriksson, Birgitta
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Larsson, Patrik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Våra arbetsmiljöer2009In: Arbetslivet / [ed] Tomas Berglund & Stefan Schedin, Lund: Studentlitteratur, 2009, 2, p. 135-165Chapter in book (Refereed)
  • 84.
    Eriksson, Birgitta
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Larsson, Patrik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Bergman, Ann
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Forde, Chris
    MacKenzie, Robert
    Robinson, Andrew
    Cook, Hugh
    Contingent Work in Construction: Results from a two Country Study2009Conference paper (Refereed)
  • 85.
    Eriksson, Birgitta
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Larsson, Patrik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    New Organisations and their Effects for Employees and Customers2005Conference paper (Refereed)
  • 86.
    Eriksson, Birgitta
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Larsson, Patrik
    Edvardsson, Bo
    New Organisations and their Effects for Employees and Customers2005Conference paper (Refereed)
  • 87.
    Eriksson, Birgitta
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Larsson, Patrik
    Saruckij, Mark