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  • 5851.
    Åkerlund, Dan
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Media and Communication Studies. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Sociala medier och naturvetenskaplig undervisning: Om hur faktatextskrivandet och den naturvetenskaplig undervisning kan stärkas genom elevers egna fotografier och genom användning av sociala medier2011Conference paper (Refereed)
    Abstract [sv]

    Under 2010/11 genomför jag ett forsknings- och utvecklingsprojekt kring socialamedier i fyra klasser i årskurs 4 (= 10-åringar) i Karlstad; en publik klassblogg i varklass och Skype som direktkommunikationsverktyg mellan olika svenskspråkigaklasser i flera länder. Frågeställningarna i detta projekt kretsar kring hur elever ser påsin egen textproduktion när mottagaren av skolarbetet finns utanför klassrummet;på nätet. Projektet undersöker också hur en kombination av elevers egna fotografieroch skrivna texter påverkar barns berättarförmåga. Till projektet har jag kunnatanskaffa kameror och mikroskop men USB-kamera och avsikten med detta är att geeleverna fler sätt att kommunicera och utveckla sitt berättande på, inte minst inomnaturvetenskap. Frågan som ställs här är om sociala medier, i kombination medfotograferande, kan användas i undervisning om naturvetenskap och vad som i så fallär skillnaden mellan detta sätt att producera texter och redovisa sina kunskaper ijämförelse med den traditionella undervisningen.

  • 5852.
    Åkerlund, Dan
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Media and Communication Studies. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Texter från klassrummet och ut på nätet2008In: Svenskläraren nr 2 - 2008Article in journal (Other (popular science, discussion, etc.))
  • 5853.
    Åkerlund, Dan
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Media and Communication Studies. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Ungas lärande i sociala medier2011In: Unga nätmiljöer: Nya villkor för samarbete och lärande / [ed] Alexandersson, Mikael & Hansson, Thomas, Studentlitteratur, 2011, p. 24-42Chapter in book (Refereed)
  • 5854.
    Åkerlund, Dan
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Media and Communication Studies.
    Wiping out the White board in China2010In: Abstracts: Active Citizenship : NERA's 38th Congress, Malmö: Malmö Högskola , 2010, p. 68-Conference paper (Other academic)
    Abstract [en]

    To have class room lessons in mathematics over the Internet in Göteborg and Shanghai at the same time.Online classrooms and distance education have been developed and discussed a lot during the last ten years; i.e. online lectures from one teacher to a group of distance students. But connecting two classrooms with each other on a regular basis through video conferencing and programs like Skype, are more of an exception. The question is why. After all, this technique has been around for a while; it is easy and works rather well even over rather poor conditions.A teacher in mathematics in Göteborg and her high school class has on a monthly basis a couple of lessons together with a high school class on the same level in Shanghai in China and she has taken the Skype technique a bit further. Today she works with a SmartBoard solution, where these electronic whiteboards are simultaneously updated, in China and in Sweden, together with sound and video connection with Skype and text messages on MSN. Between the lessons the students keep in touch with each other through MSN and e-mail.This poster will describe one of these events with photos together with interviews with students and teachers; hopefully on both ends. One part of the poster will conclude pros and cons, possibilities and problems and ask questions about what other advantages such a cooperation between class rooms can have apart from a deeper mathematical knowledge.

  • 5855.
    Åkerlund, Dan
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Media and Communication Studies. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Yttrandefrihet - för alla?1993In: Om medieverkstäder, lokal-TV och annat / [ed] K. Stigbrand, 1993Chapter in book (Other academic)
  • 5856.
    Åkerlund, Dan
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Media and Communication Studies.
    Buskqvist, Ulf
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Media and Communication Studies.
    Enochsson, Ann-Britt
    Karlstad University, Faculty of Arts and Education, Department of Education.
    Learning design when the classroom goes online2010Conference paper (Refereed)
    Abstract

    The Internet is increasingly being used by educators and educational institutions not only for information seeking, but also for communication and publishing students work. This paper explores how this can affect the learning situation and how we can understand the difference between an assignment carried out by a student and which is handed over directly, and only, to the teacher, compared to something that will be published and public on the net.

    The Learning Design Sequence developed by Selander (2008) has been used as an analytical tool when analyzing 5 examples from schools using web 2.0. Not having the teacher as the only addressee for a school assignment changes the value of the work and opens up for further development of knowledge, and we argue that the Selander model in some cases can be extended, when the classroom goes on line.

  • 5857.
    Åkerlund, Emma
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT.
    Egborg, Annette
    Karlstad University, Faculty of Economic Sciences, Communication and IT.
    Kvinnosynen i film: En filmanalys om kvinnosynen genom tiderna2006Independent thesis Basic level (degree of Bachelor), 10 points / 15 hpStudent thesis
    Abstract [en]

    Women are subordinate of men in the society, this is visible both in work places and private lives. Equality between the sexes is daily discussed in politics and the private sphere. As this is a hot topic which is debated within many areas, one of those is film production, we chose to write this essay about how the view of women has changed in movies over time. If equality doesn’t exist within the film media, then it will be hard to change the society’s point of view. To get the answer of our question, we chose to analyze three movie pictures from three different time areas, the choice came to be the three King Kong movies that were produced in 1933, 1976 and 2005.

    After we finished analyzing the films we came to learn that society’s view of women has changed drastically between the 1930’s and the 21st Century. The changing progress has been both positive and negative because of the fact that women in today’s society are exploited more as sex objects than they used to be. But even in the 30’s men looked at women in a sexual matter, but in those days the difference between the respectable women and those time’s pin-up girls. On the other hand, equality between the sexes has come a long way in the work place and women have gained more independence in their private lives. But there is still a long way to go before we reach a complete equality.

  • 5858.
    Åkesson, Emma
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Vinn kundens förtroende, lyckas som mäklare: Tips från mäklare2013Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
  • 5859.
    Åkesson, Maria
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Customers' co-creational roles: a study of resource integration in e-services2011In: European Business Review, ISSN 0955-534X, E-ISSN 1758-7107Article in journal (Other academic)
  • 5860.
    Åkesson, Maria
    Karlstad University, Faculty of Economic Sciences, Communication and IT.
    Role constellations in value co-creation: a study of resource integration in an e-government context2011Doctoral thesis, comprehensive summary (Other academic)
    Abstract [en]

    The contribution of the present thesis is describing and explaining how value is co-created by addressing customer-employee role constellations during service encounters. There is a specific focus on customers’ and employees’ resource integration when co-creating value.

    The thesis consists of five separate papers, one of which is a literature review and four are empirical papers. The empirical papers are based on data from the public employment service and the customs service inSweden.

    The thesis offers two main contributions; the first of which is to service research by expanding knowledge of resource integration and value co-creation using e-government as the empirical context for outlining customers’ and employees’ value co-creation. The second contribution concerns which roles customers and employees enact during resource integration when value is being co-created. It was found that the roles of the employees were; interactor; customer oriented party, co-creator, and empowered party, while a customer can have the role of information integrator, accessibility needer, dialogue keeper, and/or knowledge transferee. Based on these two contributions, the thesis outlines understandings regarding role constellations in value co-creation. The role constellations suggest that customers and employees enact roles that impact how their resources are integrated. 

    Finally, the thesis contributes towards building a theory of value co-creation by proposing that the ten foundational premises of S-D logic, together with the four theoretical propositions and the role constellations presented in this thesis, should be seen as an approach to building a theory of value co-creation. Together, these three building blocks offer the following explanation as to what occurs when a customer and an employee co-create value: (1) The ten foundational premises focus on resource integration and value co-creation. (2) The four theoretical propositions offer the explanation that resource integration occurs in the context of roles since a role decides how to use the knowledge and skills. (3) The role constellations give concrete examples of how customers and employees integrate their resources to co-create value.

  • 5861.
    Åkesson, Maria
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Value co-creation in e-government2011In: International Journal of Public Sector Management, ISSN 0951-3558, E-ISSN 1758-6666Article in journal (Other academic)
  • 5862.
    Åkesson, Maria
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Effects of e-government on service design as perceived by employees2008In: Managing Service Quality, ISSN 0960-4529, E-ISSN 1758-8030, Vol. 18, no 5, p. 457-478Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to describe and analyse the effects of e-government on service design as perceived by employees.

    Design/methodology/approach – The study uses semi-structured interviews with middle managers and front-line employees, complemented by documentary analysis, to investigate how the introduction of e-government has affected service design in two Swedish public-sector organisations.

    Findings – The analysis reveals five dimensions of change in the design of services as a result of the introduction of e-government: service encounter and service process; customers as co-creators and sole producers of services; efficiency; increased complexity; and integration. The study discusses the significance of these findings with particular examples from transcriptions of the interviews.

    Research limitations/implications – This study is rather limited and exploratory in nature; however, it does provide useful information on the categories of change in the redesign of services for e-government and it does point the way to important avenues of future research in this field.

    Practical implications – Four practical implications flow from the present research: managers should involve both employees and customers in projects and processes during the introduction of e-government services; the services must be redesigned to ensure that the benefits of the information and communication technologies systems are fully realised; the introduction of e-government might require more time being made available to assist certain customers who are in need of extra time and support from employees; and the time that is saved as a result of the introduction of e-government must be profitably utilized by careful advance planning.

    Originality/value – The study makes an original contribution by identifying five categories of change in the design of services in the context of the introduction of e-government.

  • 5863.
    Åkesson, Maria
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Edvardsson, Bo
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Role constellations in self-service based systems2013Conference paper (Refereed)
  • 5864.
    Åkesson, Maria
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Edvardsson, Bo
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Tronvoll, Bård
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    What drives customer experiences?2013Conference paper (Refereed)
  • 5865.
    Åkesson, Maria
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Edvardsson, Bo
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Tronvoll, Bård
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    What drives customer experiences: the influence of norms2013Conference paper (Refereed)
  • 5866.
    Åkesson, Maria
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Skålén, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Customers Co-creational Roles: A Study of Resource Integration in E-government2011Conference paper (Refereed)
  • 5867.
    Åkesson, Maria
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Skålén, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Towards a service-dominant professional identity: An organisational socialisation perspective2011In: Journal of Service Management, ISSN 1757-5818, E-ISSN 1757-5826, Vol. 22, no 1, p. 23-38Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to contribute to understanding of how a service-dominant (S-D) professional identity can be established among the employees of an organisation that wishes to inculcate the tenets of S-D logic.

    Design/methodology/approach – The paper reports a case study of a large Swedish public sector organisation in which the transition to e-government provided an opportunity to inculcate a new service-based professional identity among employees. The main data collection method is interviewing.

    Findings – The study identifies four characteristics of a S-D professional identity: interaction; customer orientation; co-creation; and empowerment. The study finds that such an identity can be established through five socialisation processes: collective socialisation; random socialisation; serial socialisation; investiture socialisation; and divestiture socialisation.

    Research limitations/implications – As with all case study research, the paper draws analytical generalisations but is unable to provide any statistical generalisations; further quantitative research is needed in this area. Moreover, the paper takes a intra-firm perspective; future studies could approach the topic from a consumer perspective.

    Practical implications – Managers who wish to inculcate S-D logic in their organisations should focus on developing the interactive and co-creation skills of their employees, as well as empowering them and providing them with an enhanced understanding of customer orientation.

    Originality/value – The study is novel in several respects: it provides a systematic empirical analysis of how S-D logic can be established in an organisation; the notion of a S-D professional identity is introduced; and the theory of organisational socialisation is applied to S-D logic research for the first time.

  • 5868.
    Åkesson, Maria
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Skålén, Per
    Edvardsson, Bo
    E-government and Service Orientation: a review of conceptual and empirical research2007Conference paper (Refereed)
  • 5869.
    Åkesson, Maria
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Skålén, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    E-government and service orientation: gaps between theory and practice2008In: International Journal of Public Sector Management, ISSN 0951-3558, E-ISSN 1758-6666, Vol. 21, no 1, p. 74-92Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to review selected literature on e-government service orientation and highlight differences between academic theory and empirical findings. To date, there has been little support for predictions made in the e-government conceptual literature.

    Design/methodology/approach – The paper is a conceptual framework for a literature review of e-government and service orientation is presented. A systematic database search is then undertaken to identify the literature related to e-government and service orientation. Suitable papers are selected, carefully read, and systematically analysed according to the conceptual framework. A discussion and relevant conclusions are then presented.

    Findings – The paper finds that a gap appears to exist between conceptual literature and empirical findings. For example, conceptual research claims that e-government will result in a reduction of staff, yet no empirical findings have proven this. The present study applies institutional theory for understanding the fundamental reasons to this gap.

    Research limitations/implications – The paper is based on a literature review of 27 articles, three monographs and one edited volume focusing on service orientation and e-government. It does not attempt to examine the full range of the literature available within the field of e-government.

    Originality/value – This review paper uniquely considers the gaps between the theory and practice of e-government service orientation, and identifies where they exist. Some possible explanations for the gaps are explored which can be of interest to both academics and practitioners working in the field.

  • 5870.
    Åkesson, Maria
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Skålén, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Stålhammar, Anna
    Value proposition test-driving for service innovation: How frontline employees innovate value propositions2016In: Journal of service theory and practice, ISSN 2055-6225, E-ISSN 2055-6233, Vol. 26, no 3, p. 338-362Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to investigate the role of frontline employees in service innovation from a service-dominant logic (SDL) perspective. Frontline employees lack a formal innovation obligation. Service innovation is a resource integration process resulting in the creation of new value propositions.

    Design/methodology/approach – A case study of service innovation projects that includes three different businesses in the IT sector and personal interviews with 25 frontline employees.

    Findings – The findings suggest that frontline employees contribute to service innovation by test-driving potential value propositions. Three types of value proposition test-driving have been identified: cognitive, practical, and discursive. The findings suggest interdependencies between the different modes of value proposition test-driving, as well as specific phases of the service innovation process dominated by one form or another.

    Research limitations/implications – Value proposition test-driving offers a fruitful context for managers to involve frontline employees and use their creativity and expertise. The case study approach, however, limits the statistical generalizability of the findings.

    Originality/value – The study is novel in that it introduces the notion of value proposition test-drivingfor service innovation; provides a systematic empirical analysis of how frontline employees contribute toservice innovation by test-driving value propositions; offers a service innovation model informed by the SDL; and contributes to the SDL by detailing how service innovation occurs in practice.

  • 5871.
    Ånerud, Rebecca
    Karlstad University, Faculty of Economic Sciences, Communication and IT.
    Quality- and Process Improvement in Administrative Processes and Behavioral Aspects of Change: Kuehne + Nagel AB Case Study2012Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
  • 5872.
    Ånesjö, David
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Law.
    Upphovsrätt och mönsterrätt för industriell design inom EU: hur ett icke-harmoniserat område utnyttjas i kommersiella syften2014Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    A group of companies that only recently has caught the attention of Swedish designers, enterprises and media are the so -called "furniture pirates". In Sweden it’s mainly two companies that have ended up in the spotlight. The online stores Ikon M and Designers Revolt are two companies which currently sell replicas of famous Swedish and foreign designers. Although the designs sold are copyright protected in Sweden, and most other European countries, the right holders can only stand by and watch as more or less exact copies are sold for a fraction of the price of the originals.The business model - to exploit the EU’s free movement of goods and the UK's short term of copyright protection in matter of mass-produced art (industrial design) - has proven successful for the companies that practice it. The question is for how long and to what extent these companies will be able to conduct such activities in the future. Despite the fact that the area of applied art in general is a non-harmonized area and that global conventions such as the Berne Convention explicitly leaves to each country to decide how copyright protection for works of applied art should be treated in national law, the European Court has in a number of judgments created an uncertainty in question what measure of freedom the national legislature really has in this matter. It seems like the UK rather want to be safe than sorry and has suggested a change in national copyright law which, when it comes into effect, will treat mass-produced art in the same way as any other art.Corporate responsibility has also shown to be dependent on in which way they market themselves towards their consumers. A company which directly addresses consumers in another Member State, may be making themselves guilty of copyright infringement, even though the goods sold are legal in the country of the seller.This paper aims to provide for an overview on how protective conditions prevalent for industrial design in the context of the international and European legal regulation of copyright and design right.One way to ascertain what is applicable to industrial mass-produced designs is to introduce clear-cut legislation at EU level where works of applied art, as a work category, is provided with provisions concerning the matter of to what extent such works should be protected and how this is to be done.

  • 5873. Åsenlöf, Kent
    et al.
    Olsson, S.
    Norlander, Torsten
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Mening och välbefinnande: Samtalsterapi i kombination med flyt-REST och bildskapande2006Book (Refereed)
  • 5874.
    Åsenlöf, Kent
    et al.
    Karlstad University.
    Olsson, Susanne
    Göteborgs universitet.
    Bood, Sven-Åke
    Karlstad University, Faculty of Economic Sciences, Communication and IT.
    Norlander, Torsten
    Karlstad University, Faculty of Economic Sciences, Communication and IT.
    Case studies on fibromyalgia and burn-out depression using psychotherapy in combination with flotation-REST: Personality development and increased well-being2007In: Imagination, Cognition and Personality, ISSN 0276-2366, E-ISSN 1541-4477, Vol. 26, no 3, p. 259-271Article in journal (Refereed)
  • 5875.
    Åslund, Elin
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT.
    Johansson, Therese
    Karlstad University, Faculty of Economic Sciences, Communication and IT.
    Kvinnlig karriär i en mansdominerad bransch2010Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
  • 5876.
    Åsman, Andreas
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Value co-creation via smartphone applications2015Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    The purpose of this thesis is to describe how value propositions can be seen as an operant resource in a wireless environment, for service providers’ opportunity to co-create value with their customers. To see how a service provider offer service in a wireless environment interviews have been conducted at Westra Wermlands Sparbank with the focus on service offered through a smartphone application. The findings in the empirical study was that the service provider does not have the opportunity to actively instruct its customers in a wireless environment since the majority of the customers get the smartphone application on their own without processing from the service provider. What the service provider therefore can do is to integrate its instructions into the smartphone application so it is easy to understand and to show the customers what possibilities they have when using it. Thereby the offered value proposition can be seen as an operant resource in a wireless environment. Moreover, the service provider gets the opportunity to co-create value with its customers.

  • 5877.
    Åström, Carl
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Media and Communication Studies.
    Bråth, Rikki
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Media and Communication Studies.
    Organisationsstruktur och internkommunikation efter en omorganisation: En fallstudie om Karlstads universitet2014Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    This is a case study which investigated the perceived consequences of the organizational change that was implemented in January 2013 at Karlstad University. The study aimed to explore the experiences of the employees concerning the changes in organizational structure and internal communication. This was done through a set of eight individual standardized qualitative interviews with members from different departments. A lot of effort and thought was given to the ethical implications and to create a comfortable and open climate during the actual interviews to ensure that the respondents felt free to speak openly and honestly about their personal opinions and experiences.

    It is evident that the overall vision was ambitious; aiming to create a more effective organization through cutting off excessive administrative personnel and streamlining decision paths. However according to the opinions of the respondents it was clear that the result was far from the desired goal. Essentially, efficiency was only achieved at the top level. Previous administrative tasks have been moved to new members and a major uncertainty has arisen. A critical reason for the failure was the lack of communication during the organizational change, which created lots of antagonism from the employees. The management was unsuccessful in making the members feel involved in the decision making, and a lack of transparency was apparent. The hopes of a transparent organization were then high after the change, but proved to turn out quite the contrary. Decision referrals have failed to reach the employees until after the final decision has been made. The decision paths are not considered to be more effective amongst the departments and a massive dissatisfaction has emerged since employees no longer can make their own decision on matters that involve them. This involves for example shaping their own syllabi, something which they were fully capable and successful in doing before the change. A massive micromanagement has thus been created, and it is not deemed adapted to the organization as a whole. This has created an impression amongst the members that they are no longer trusted or considered competent. The merging of departments has not been successful either. Some combinations are not considered logical and the desire to break new grounds has not been achieved. The old department groups instead appear to have grown stronger, and not the cooperation in-between them, not even within the newly combined departments. One reason for this may be that the idea and hope of increasing cooperation across department borders was a desire from the management, and not the departments themselves. Thus, there is uncertainty both in the current leadership structure and internal communication. The members are lacking proper instructions on how communication should pass both up and down. Therefore they desire more distinct guidelines and an explicit division of responsibilities. The conclusion is therefore unambiguous; improved effectiveness has only been achieved in the top layers of the organization, and not facilitated work or improved the situation of the employees. This consequence is pitiful at an organization such as a university with concurrent research, which definitely possesses the knowledge and competences within both organizational structures and internal communication. Conclusively, they have not managed in successfully converting their internal assets from theory to action.

    Key words: internal communication, organizational change, organizational structure

  • 5878.
    Çelebi, Burçak
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Media and Communication Studies.
    Sticky Tweets: Decoding Social Contagion Traces Between Politicians and Other Users on Twitter2016Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    This study observes and discusses online interactions realized between political actors and other users accounts during an electoral campaign. The aim of this study is to decode social contagion traces of messages shared by Turkish leading politicians and political parties with their online audiences, using asymmetrical social media website Twitter. Both quantity and content of politicians’ messages are representative of their political campaigns reflecting to social media and voters who use the same tools as them can also express retaliation towards their communication. In this study, like behavior on Twitter is identified as representative of appreciation and retweet behavior is identified as representative of adoption of an idea in relation to social contagion theory. The objective is to find out, compare and analyze voters’ behaviors towards different kind of messages according to their quantity and content nature. By this study, it will be possible to answer some questions; such as how much interaction is generated on Twitter by chosen political accounts, are voters getting into more interaction with positive or negative affirmations, which are the main subjects that voters are getting into more interaction and what are the tendency of voters to show appreciation or adoption of ideas on Twitter during the pre-election phase in Turkey.

  • 5879.
    Öborn, David
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Upplevelsemönster på arbetsplatsen: En genusanalys av Karlstad Kommuns Ledar- och medarbetarundersökning2013Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Den här uppsatsen analyserar resultatet från en enkätundersökning bland ledare och medarbetareanställda inom Karlstad Kommun, ur ett genusperspektiv. Syftet är att se om det verkar finnas någrakönsbundna mönster i de anställdas upplevelser av att arbeta inom den kommunala organisationen.Uppsatsen utgår från andrahandsmaterial i form av resultatet från nämnda enkätundersökning samtregisterdata och rapporter gällande den aktuella organisationen. Främst är det tre av kommunensförvaltningar som står i fokus, två kvinnodominerade och en mansdominerad. Detta för att se omoch i så fall på vilka sätt förvaltningarnas genusmärkning kan spela in för de anställdas upplevelser.Även genomgående skillnader i upplevelse inom de olika förvaltningarna undersöks, utifrån dengjorda enkätundersökningens resultat. Registerdata och rapportmaterial som finns gällandekommunen används för att få en djupare förståelse kring den omgivning som de anställda sombesvarat enkäten återfinns i. Avgränsningar i det empiriska materialet och val av teorier har skett ien växelgång. Den ursprungliga ambitionen, att anlägga ett genusperspektiv på organisationen, harpåverkat valen av vilka förvaltningar som skulle undersökas närmare. På samma sätt har de mönstersom funnits i enkätresultaten påverkat valen av teorier som använts för att dra slutsatser kringmaterialet. Uppsatsen utgår från genusteori med särskilt fokus på teorier kring kön ochorganisationer. Även socialpsykologiska resonemang kring identitet och skapandet av världsbilderfyller en grundläggande funktion. Till det läggs också vissa aspekter kring psykosocial arbetsmiljö.Uppsatsen mynnar ut i två resonemangstrådar som återfinns efter varandra i slutet. Den ena trådendrar slutsatser utifrån analyser av det empiriska material denna uppsats grundar sig i. Den andratråden kretsar kring relationen mellan könsteorier och etablerade modeller kring psykosocialarbetsmiljö. Dessa två trådar landar i att peka ut hur arbetet skulle kunna gå vidare – dels medjämställdhetsfrågor inom organisationen, dels med utformandet av verktyg för att lägga engenomgående könsförståelse till förståelsen av psykosocial arbetsmiljö.

  • 5880.
    Öborn, Malin
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT.
    Berg, David
    Karlstad University, Faculty of Economic Sciences, Communication and IT.
    Utbyggnad av Diamond: ett generellt dokumenthanteringssystem2012Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
  • 5881.
    Öjerstav, Johanna
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT.
    Spångedal, Madelen
    Karlstad University, Faculty of Economic Sciences, Communication and IT.
    Produktansvar för potentiellt skadliga produkter: - En studie av Svenska Spels, Swedish Match, Spendrups & Coca-Cola Drycker Sveriges redovisning enligt GRI2011Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
  • 5882.
    Ölund, Linnea
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Economics and Statistics. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Digitaliseringens påverkan på arbetsmarknaden: Risk för teknologisk arbetslöshet eller chans till nya jobbmöjligheter?2017Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Nya dator– och robotsystem utvecklas ständigt och är på väg in i så gott som alla branscher. En mycket omdiskuterad artikel från USA har med anledning av detta beräknat en så kallad automatiseringssannolikhet för samtliga yrkesgrupper i landet. 2010 gjorde författarna ett försök att förutspå framtiden och drog slutsatsen att 47 procent av alla yrken i USA kommer att försvinna till följd av automatisering under de kommande 20 åren. Denna studie undersöker, med hjälp av måttens svenska motsvarighet, i vilken utsträckning digitaliseringen påverkat sysselsättningsfördelningen i Sverige mellan 2001-2013. Då fler faktorer naturligtvis kan ha betydelse har variabler såsom sannolikhet för att flytta delar av produktionsprocessen utomlands (offshoring) och grad av rutinmässighet (RTI) också tagits med i modellerna. Resultatet visade att det finns ett statistiskt säkerställt samband mellan förändringen i andel sysselsatta i ett yrke och yrkets automatiseringssannolikhet, även om effekten är svag. Ju högre automatiseringssannolikhet ett yrke har, desto sämre har sysselsättningsutvecklingen i termer av yrkets andel av den totala sysselsättningen varit. Även RTI och offshoring uppvisar ett negativt samband med sysselsättningsutvecklingen.

  • 5883.
    Örnebring, Henrik
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Geography, Media and Communication.
    Lindell, Johan
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Media and Communication Studies.
    Clerwall, Christer
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Media and Communication Studies.
    Karlsson, Michael
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Geography, Media and Communication.
    Autonomy from the inside: Journalists’ perceptions of workplace autonomy in five European countries2015Conference paper (Refereed)
  • 5884.
    Örnvald, Claes
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Frommelt, Stefan
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Revision och oberoende: En undersökning av intressenters svar på EU-förslag om icke-revisionstjänster2012Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    In 2006 EU presented a new directive on auditing and they have since then come up with several proposals for changes in order to harmonize legislation across the EU while also increasing confidence in the audit. An important step in this was presented by the European Commission in 2010 through "Green Paper: Lessons from the crisis". This paper presented the issue of when auditors would be allowed to perform non audit services. The European Commission received almost 700 responses to this issue from various stakeholders. This has since developed into a proposal for a regulation that came out in November 2011.The purpose of this paper is to investigate what the various stakeholders in Sweden thinks of the prohibition. We also examine what their opinions are about how independence will be affected by it.To fulfill the purpose we have conducted a document study where we collected responses from various stakeholders. Those who commented on the independence or the prohibition, was taken into account in our empirical work.An auditor's independence is important for creating reliance that the financial statements are correct. Independence can be divided into independence of fact and independence of mind, where the first aims so that the auditor should act without letting his objectivity be affected. This independence is not measurable. Independence of mind means what a third party would think of the auditor’s independence. One factor that may affect this is if the auditor performs non-audit services to their customers. This is because such services can strengthen a bond between auditor and client, creating dependence.The empirical data consists of responses from various stakeholders on both the Green Paper which came out in 2010, and on the proposal to the regulation that came out in late 2011. Many arguments raised are used by multiple stakeholders, but there are also some that stand out.The conclusion is that the EU's work is not perfect and that the ban would face some resistance if implemented in its current state.

  • 5885.
    Öst, Stina
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Selldén, Maria
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Bäckman, Hanna
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Internkommunikation, dess funktion och betydelse för projektmedlemmars motivation.2014Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Previous research has shown that internal communication can be linked with how motivated a project team is, but research that shows examples of how this works is missing. This paper therefore aims to study how two different IT projects are working with internal communication. By analyzing its strengths and weaknesses, we wanted to study how these could be linked to the project team's motivation. In doing so, we wanted to be able to give examples of how projects could work with internal communication to motivate their project teams.

     Essay questions of the study are:

    •  How does the internal communication occur in the projects?
    •  Which strengths and weaknesses are to be found in the internal communication?
    •  How does the internal communication influence the project members' motivation?

     To fulfill the purpose of the study it was needed informants interviews with the project manager for each project to access the facts, and respondent interviews with the project members from each project for accessing opinions.

    The results from the interviews show that both projects have effective communication, even if it looked different, and doesn't quite agree with what previous research recommends. Among other things, a clear communication structure is missing in one of the projects. Evaluation of the communication is missing in both projects. And in several cases also guidelines for the formal communication are missing, such as for the document management, through the system SharePoint. In both projects, the informal communication plays an important role and that both project teams are located close to each other seems tobe a recipe for successful communication. The project members are in favor of the communication and that fact made it natural to find links to the components that create motivation. Among other things, belonging and self-determination have been shown to be created by internal communication. However, there are other components, such as development and competence that have been more difficult to find examples of. This suggests that a certain amount of motivation can be achieved through functioning communication but also other motivators are needed in a project.

  • 5886.
    Österberg, Hannah
    Karlstad University, Faculty of Economic Sciences, Communication and IT.
    Samverkan, det kan betyda så mycket: En studie om ett projekt i Klarälvens samordningsförbund2008Independent thesis Basic level (degree of Bachelor), 10 points / 15 hpStudent thesis
    Abstract [sv]

    Den här uppsatsen behandlar finansiell samordning ur ett samverkansperspektiv. Finansiell samordning går ut på att landstinget, försäkringskassan, arbetsförmedlingen och kommunen lägger samman pengar i ett förbund. Detta förbund förkortas Finsam. Målet med sammanläggningen är att uppnå ett mera effektivt sätt att använda resurserna, samt att det ska bli lättare att samverka för människor som är i behov av insatser från mer än en myndighet. Förbundet ska underlätta samverkan och leda till att myndigheterna på längre sikt kan komma fram till bättre metoder att hantera sina klienter. Effektivare metoder på ett sådant sätt att antalet personer som hamnar mellan stolarna och bara slussas runt i systemet kan minimeras.

    Två värmländska kommuner har gått samman och startat ett sådant förbund år 2007, Forshaga och Munkfors. Förbundet heter Klarälvens samordningsförbund och det är med utgångspunkt där som uppsatsen är skriven. Förbundet är nytt och de har under senare halvan av år 2007 påbörjat sitt första projekt, projektet de kallar Dirigo. Projektet är till för individer i behov av insatser från fler än en myndighet. Det är personer som har arbetat i projektet som har varit en källa till information i den här uppsatsen. En del av syftet med uppsatsen är att placera Finsam och Dirigo på en kartbild över samverkan, finna vilka typer av samverkan som kan sammankopplas med förbundets sätt att arbeta och hur man arbetar i projektet. Den andra delen av syftet är att få fram hur arbetet har gått till mera konkret i projektet; vad har varit coachernas roll i projektet. De är anställda för att driva verksamheten med deltagarna. Det jag vill besvara är vad deras roll har varit i projektet i förhållande till samverkan mellan de inblandade aktörerna. Det jag kommer fram till är att de har haft en mera extensiv roll än coacher, när man ser till samverkan. de har fungerat både som projektledare och haft en roll som länk och tolk mellan myndigheter och deltagare i projektet.

    Metoden i uppsatsen är kvalitativ. Jag har intervjuat handläggare och representanter för de olika myndigheterna som är representerade i samordningsförbundet, samt en av coacherna anställd i projektjet. Ett av resultaten jag har fått fram i undersökningen är att Dirigo i många avseenden inte är i behov av samverkan för att fungera. Det är ett samverkansprojekt, men coacherna fungerar som en buffert för samverkan. Så länge coacherna driver projektet behöver inte handläggarna på de olika myndigheterna komma överens och samarbeta. Det är dock viktigt att ha i åtanke att uppsatsen är skriven under projektets gång; efter avslutat projekt skulle intervjusvaren och därmed analysen kunna se mycket annorlunda ut.

  • 5887.
    Österlund, Rikard
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT.
    Österlund, Erik
    Karlstad University, Faculty of Economic Sciences, Communication and IT.
    Förväntningar på revision: Finns det ett förväntningsgap mellan revisor och klient i medelstora företag?2007Independent thesis Basic level (degree of Bachelor), 10 points / 15 hpStudent thesis
    Abstract [sv]

    Syftet med den här uppsatsen är att undersöka vilka förväntningar som företag har på revision samt vad revisorerna faktiskt gör för att på så sätt kunna ta reda på om det förekommer ett förväntningsgap. Vi har också som delsyfte att undersöka vilka åtgärder som skulle kunna minska ett eventuellt förväntningsgap.

    För att samla in data till vår undersökning har vi använt oss av en kvalitativ intervjuundersökning där vi har genomfört individuella besöksintervjuer med företagsrepresentanter och revisorer. Undersökningen har begränsats till företag som ligger i intervallet 50 – 200 anställda i Karlstadområdet.

    De undersökta företagen upplever revision som en trygghet och revisorn får ofta utgöra bollplank för de eventuella frågor som man har. När det gäller ett eventuellt förväntningsgap är vår slutsats att något sådant inte existerar i någon större omfattning. Detta tror vi främst beror på att företag i den här storleksordningen oftast har en intern ekonomifunktion, samt att det är vanligt att före detta revisorer innehar posten som ekonomichef. Det är också vanligt att företag har haft samma revisor i flera år vilket gör att samarbetet fungerar mycket bra. Företagen har därför en god bild av vad revisorns arbete innebär. Detta stämmer också väl överens med revisorernas uppfattning om att det främst är mindre företag som har felaktiga förväntningar.

  • 5888.
    Östlund, Sanna
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT.
    Söderlund, Linnea
    Karlstad University, Faculty of Economic Sciences, Communication and IT.
    "Många är kallade, men få utvalda": En studie om rekryteringsprocessen2011Independent thesis Basic level (degree of Bachelor), 10,5 credits / 16 HE creditsStudent thesis
    Abstract [sv]

    Rekrytering är en process som har fått ökad betydelse i takt med att företag insett vikten av att ha rätt kompetens i verksamheten. Urval och anställning av rätt individ är något som kan bidra till framgång och utveckling för en organisation. En lyckad rekrytering kan därför medverka till ökad lönsamhet. Däremot är rekrytering en betydande kostnad för företag vilket kan ge som resultat att en misslyckad anställning blir bortkastade pengar.  I den här uppsatsen redogörs det för en kvalitativ studie som gjorts för att undersöka synen på rekryteringsprocessen. Syftet är att resultatet ska ge en bild kring hur processen kan upplevas och om det finns möjligheter till förändring och utveckling. Meningen är att klarlägga hur processen kan se ut för att öka utsikten för att rätt kompetens tillsätts. Till det hör även hur urval och rekrytering kan bli mer effektivt. Uppsatsen avslutas med en diskussion kring det resultat som uppnåtts och där ges även egna förslag till hur förändringar kan göras för att reformera processen.    

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