Change search
Refine search result
1234567 51 - 100 of 445
CiteExportLink to result list
Permanent link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Rows per page
  • 5
  • 10
  • 20
  • 50
  • 100
  • 250
Sort
  • Standard (Relevance)
  • Author A-Ö
  • Author Ö-A
  • Title A-Ö
  • Title Ö-A
  • Publication type A-Ö
  • Publication type Ö-A
  • Issued (Oldest first)
  • Issued (Newest first)
  • Created (Oldest first)
  • Created (Newest first)
  • Last updated (Oldest first)
  • Last updated (Newest first)
  • Disputation date (earliest first)
  • Disputation date (latest first)
  • Standard (Relevance)
  • Author A-Ö
  • Author Ö-A
  • Title A-Ö
  • Title Ö-A
  • Publication type A-Ö
  • Publication type Ö-A
  • Issued (Oldest first)
  • Issued (Newest first)
  • Created (Oldest first)
  • Created (Newest first)
  • Last updated (Oldest first)
  • Last updated (Newest first)
  • Disputation date (earliest first)
  • Disputation date (latest first)
Select
The maximal number of hits you can export is 250. When you want to export more records please use the Create feeds function.
  • 51.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    New Service Development with Designed-in Quality1995Report (Refereed)
  • 52.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Problem Detection In Service Management System - A Consistency Approach in Quality Improvement1990Conference paper (Refereed)
  • 53.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Product Innovation in Food Processing - a Swedish Survey1982In: R & D Management, ISSN 1467-9310, Vol. 2Article in journal (Refereed)
  • 54.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Purchase of Consulting Services1989In: Purchasing Magazine, no 1Article in journal (Refereed)
  • 55.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Purchasing Management Consultancy1990In: Knowledge as critical resource - a collection of articles on knowledge intensive companies / [ed] Lindmark, L, Handelshögskolan, Umeå University , 1990Chapter in book (Refereed)
  • 56.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Quality in New Service Development: Key concepts and a frame of reference1997In: International Journal of Production Economics, Vol. 52, no 1-2, p. 31-46Article in journal (Refereed)
    Abstract [en]

    In this article a frame of reference for new service development is presented. The focus is on designed-in quality. The outcome of the service development process constitutes the prerequisites for the service by three concepts: the service concept, the service process and the service system and resource-structure. The new service development process is described in four phases: the idea phase, the project formation phase, the design phase and the implementation phase. The service is produced in a customer process where customer, company and subcontractors are actors. The quality of the process is controlled by the prerequisites each actor takes with him into the customer process. These prerequisites are governed by the company's service concept, service process and service system. The service company must develop and offer a service concept which is appropriate to the customer's needs and which contains attractive added-value and a ‘customer-friendly’ and generic service process. The service system must provide the necessary resources for the service process. During the often brief periods of time in which a customer process is activated there is little chance of correcting the quality problems which may arise because of incorrect or poor prerequisites. Thus it is crucial for the quality of the service to develop services which create the best prerequisites. Service development must coordinate the development of concept, process and system where each aspect requires special treatment.

  • 57.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Quality in New Service Development-Key concept and frame of reference1998In: International Journal of Production Economics, ISSN 0925-5273, E-ISSN 1873-7579, Vol. 52, no 1-2, p. 31-46Article in journal (Refereed)
  • 58.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Quality in Service Design1993In: The service quality handbook / [ed] Eberhard Eugen Scheuing, William F. Christopher, New York: Amacom , 1993Chapter in book (Refereed)
  • 59.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Quality of Service: Making it really work1996In: Managing Service Quality, ISSN 0960-4529, E-ISSN 1758-8030, Vol. 6, no 1Article in journal (Refereed)
  • 60.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Relationsmarknadsföring1998Report (Refereed)
  • 61.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Relationsmarknadsföring1998In: Relasjon, no juni, p. 4-6Article in journal (Refereed)
  • 62.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Research and Development and Company Development1979In: Ekonomen, ISSN 0013-2977, no 10Article in journal (Other (popular science, discussion, etc.))
  • 63.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Research and Development Strategies for Companies in the Farm Machinery Industry in Sweden1978Report (Refereed)
  • 64.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Service as a Competitive Tool in Industrial Marketing1986Report (Refereed)
  • 65.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Service as a Competive Tool in Industrial Marketing1986Report (Refereed)
  • 66.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Service Break-downs: A Study of Critical Incidents in an Airline1991Report (Refereed)
  • 67.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Service Break-downs: A Study of Critical Incidents in an Airline1991Report (Refereed)
  • 68.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Service Breakdowns: A Study of Critical Incidents in an Airline1992In: International Journal of Service Industry Management, ISSN 0956-4233, E-ISSN 1758-6704, Vol. 3, no 4, p. 17-29Article in journal (Refereed)
  • 69.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Service Design1991Conference paper (Refereed)
  • 70.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Service Development with Built-in Quality1996Report (Refereed)
  • 71.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Service Development with Built-in Quality: a customer and management perspective1996Report (Refereed)
  • 72.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Service Production and Services Marketing in Manufacturing Companies1990Conference paper (Refereed)
  • 73.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Service Quality: Beyond Cognitive Assessment2005In: Managing Service Quality, ISSN 0960-4529, E-ISSN 1758-8030, Vol. 15, no 2, p. 127-131Article in journal (Refereed)
    Abstract [en]

    Purpose – The aim of this article is to contribute to widening the scope of service quality by focusing

    on dimensions beyond cognitive assessment. The focus is on the role of customers’ emotions in service

    experiences.

    Design/methodology/approach – The article first discusses the service concept and implications

    for service quality. It then focuses on the role of customer experiences, and then discusses the role of

    emotions in service quality.

    Findings – The paper presents six propositions related to service experiences when consuming

    services and the role of emotions in customer-perceived service quality.

    Originality/value – The paper contributes to widening the scope of service quality by focusing on

    dimensions beyond cognitive assessment.

  • 74.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Service Quality: Beyond Congnitive Asessment.2005In: Managing Service Quality, ISSN 0960-4529, E-ISSN 1758-8030, Vol. 15, no 2, p. 127-131Article in journal (Refereed)
    Abstract [en]

    Purpose– The aim of this article is to contribute to widening the scope of service quality by focusing on dimensions beyond cognitive assessment. The focus is on the role of customers’ emotions in service experiences.Design/methodology/approach– The article first discusses the service concept and implications for service quality. It then focuses on the role of customer experiences, and then discusses the role of emotions in service quality.Findings– The paper presents six propositions related to service experiences when consuming services and the role of emotions in customer‐perceived service quality.Originality/value– The paper contributes to widening the scope of service quality by focusing on dimensions beyond cognitive assessment.

  • 75.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Service Quality Improvement1998In: Managing Service Quality, ISSN 0960-4529, E-ISSN 1758-8030, Vol. 8, no 2, p. 142-149Article in journal (Refereed)
    Abstract [en]

    The topic for this article is quality improvement in service operations. Quality improvement is used as a collective expression for quality assurance, quality management and quality control. Service operations refer to private as well as to public service operations and to services in manufacturing companies. Although services play a predominant role as regards GDP and employment in the OECD countries, we still know very little about quality management in service operations. Concepts and models in organization theories, marketing and other fields are, to a great extent, based on studies of and experience from manufacturing companies. Quality is no exception, even though it has received some attention during the past 15 years, especially from researchers in Scandinavia.

  • 76.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Service Quality Improvement - Making it Really Work1995Conference paper (Refereed)
  • 77.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Service Quality in Customer Relationships: A Study of Critical Incidents in Mechanical Engineering Case Study1988In: The Service Industries Journal, Vol. 8, no 4, p. 427-445Article in journal (Refereed)
  • 78.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Service Sweden in a Management Perspective1986Report (Refereed)
  • 79.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Service Sweden in a Management Perspective1986Report (Refereed)
  • 80.
    Edvardsson, Bo
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Service-Dominant Logic and Service Science as Lenses for Service Productivity2014In: Driving Service Productivity: Value-Creation Through Innovation / [ed] Johan Bessant, Claudia Lehmann, Kathrin M Möslein, New York: Springer, 2014, p. 73-91Chapter in book (Refereed)
  • 81.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Services as Competitive Tools- A notionol framework1985Conference paper (Refereed)
  • 82.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Strategies for Research and Development1979Other (Other (popular science, discussion, etc.))
  • 83.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Technological and marketing Strategies for Product Development1980Report (Refereed)
  • 84.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    There are Services in Products too1986In: Ledarskap, no 11Article in journal (Refereed)
  • 85.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Tjänsteutveckling med inbyggd kvalitet1996Report (Other academic)
  • 86.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Transport Visions for Bergslagen: Report No 4 from a project regarding evaluation of the work by the Bergslag Delegation1989Report (Refereed)
  • 87.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Transport Visions for Bergslagen: Report No 4 from a project regarding evaulation of the work by the Bergslag Delegation1989Report (Refereed)
  • 88.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Why so Little Swedish-made Farm Machinery?1978In: Nya Perpektiv No 3Article in journal (Other academic)
  • 89.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    , Kunst
    Criticality of Critical incidents in Customer Relationships1999In: Service Quality and Management, Deutscher Universitäts Verlag, Wiesbaden, Germany, pp 88-110, Wiesbaden, Tyskland: Deutscher Universitäts Verlag , 1999Chapter in book (Refereed)
  • 90.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Strandvik, T
    Critical Times in Business Relationships2009In: European Business Review, ISSN 0955-534X, E-ISSN 1758-7107, Vol. 21, no 4, p. 326-343Article in journal (Refereed)
  • 91.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Andersson, Tobias
    Sandén, Tobias
    Waller, Björn
    Mätning av tjänstekvalitet i praktiken1998Book (Refereed)
  • 92.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Arnerup, B
    Tjänstemarknadsföring i teori och praktik1988Other (Other (popular science, discussion, etc.))
  • 93.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Arnerup, Birgitta
    Marknadsföring av tjänster1992Book (Refereed)
  • 94.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Bjurklo, Margareta
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Gebauer, H
    The Role of Competence in Initiating the Transition from Products to Service2009In: Managing Service Quality, ISSN 0960-4529, E-ISSN 1758-8030, Vol. 19, no 5, p. 493-510Article in journal (Refereed)
  • 95.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Brow, Stephen W
    Johnston, Robert
    Scheuing, Eberhard E
    Service Quality in the New Economy: Interdisciplinary and International Dimensions2000Book (Other (popular science, discussion, etc.))
  • 96.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Brown, Stephen W
    Johnston, Robert
    Tax, Steve
    Quality in Service: Crossing Boundaries2002Book (Refereed)
  • 97.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Böhman, T
    Burr, W
    Reuter, U
    Implementing modular service production conceptual framework and case study evidence2009Conference paper (Refereed)
  • 98.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Edvardsson, Patrik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Kristensson, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Sundström, Erik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Customer integration in service development and innovation – methods and a new framework2010Report (Other academic)
  • 99.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Edvinsson, Leif
    Internationalization in knowledge-intensive Service Companies - A frame of reference and some management implications1988Conference paper (Refereed)
  • 100.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Edvinsson, Leif
    Managing Internationalization in Knowledge-intensive Service Companies - A Tentative Frame of Reference1989Conference paper (Refereed)
1234567 51 - 100 of 445
CiteExportLink to result list
Permanent link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf