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  • 51.
    Kristensson, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Technology in Services - Using Technology Readiness to Understand Internal Marketing Difficulties2002Conference paper (Refereed)
    Abstract [en]

    Presentation av forskning i Victoria, Canada

  • 52.
    Kristensson, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Technology readiness2003In: Morgondagens tjänster: Utveckling och konsumtion avdevice-förmedlade digitala tjänster : slutsatser och erfarenheter från forsknings- och utvecklingsprojektet Morgondagens tjänster, i partnerskap mellan näringsliv, akademi och samhälle. / [ed] Eva Nilsson, Stockholm: Enspiro , 2003, p. 51-68Chapter in book (Refereed)
  • 53.
    Kristensson, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Technology Readiness2003In: The Services of Tomorrow, Stockholm: Enspiro , 2003Chapter in book (Other academic)
  • 54.
    Kristensson, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    The Creative Product and Process in Computer-Mediated Groups2003In: Journal of Creative Behavior, Vol 37 (4): 223-243Article in journal (Refereed)
  • 55.
    Kristensson, Per
    Luleå tekniska universitet .
    The Effects of Information Technology on Creativity2001Report (Other academic)
    Abstract [en]

    All innovation begins with creative ideas. Thus, the quality of new products and services is dependent on the creative performance of individuals working alone or in groups. Deriving from research, it is assumed that creativity and information technology (IT) play important roles in service development. Given the increased importance of IT used as a means of communication in organizations, the present thesis aims to examine the effects information technology will have on creative performance. More specifically, the focus of the study was how the creative performance of small groups and individuals, operationalized in terms of process and product, was affected when provided IT tools for communicating ideas. The consensual assessment technique was employed along with independent judges to obtain objective measures. Additionally, participants subjective perceptions were also collected. Two experimental studies were conducted, both with IT as an independent variable.

    In Study I, the importance of internal beliefs, such as the perceived usefulness of IT, was also considered. Only with small effects detected. As for the IT variable, the possibility of interaction appeared as important, especially regarding the creative process.

    In study II, the effects of group versus individual creativity were also investigated. The results indicated that IT can decrease relevant creative abilities for both individuals and groups considering its quantitative aspects, with small groups having a better process, and to some extent, also product. Concerning the IT variable, the face-to-face group produced significantly more incubations and overall, also had a better flow in the creative process. Finally, of interest for validity, participants’ self-reported perceptions of product and process showed agreement with objective measures.

    In conclusion, the results suggests that IT affects the creative process somewhat negatively, leaving the creative product more or less unaffected.     

  • 56.
    Kristensson, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    The Effects of Information Technology on Creativity, Luleå University of Technology, Division of Engineering Psychology. Lic.uppsats, 01:052001Licentiate thesis, monograph (Other academic)
  • 57.
    Kristensson, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Using Technology Readiness to Identify Lead Users2003Conference paper (Refereed)
    Abstract [en]

    Presentation i Reims, Frankrike

  • 58.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Bergendahl, H
    Tänk om marknad. Användarens tid är nu2010Book (Refereed)
  • 59.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center.
    Brunström, Anna
    Karlstad University, Faculty of Health, Science and Technology (starting 2013), Department of Mathematics and Computer Science.
    Pedersen, Tore
    Bjørknes University College, Oslo, Norway.
    Affective forecasting of value creation: Professional nurses’ ability to predict and remember the experienced value of a telemedicine diagnostics ICT service2015In: Behavior and Information Technology, ISSN 0144-929X, E-ISSN 1362-3001, Vol. 34, no 10, p. 964-975Article in journal (Refereed)
    Abstract [en]

    New innovations that can transform societies and improve life for people are increasingly being asked for. Unfortunately, some avenues of research indicate that users of these new innovations may be inaccurate when they predict or remember the value of such new offerings. For example, the rapid development of new ICT services in areas such as health care may imply opportunities for better life conditions and well-being, but may also involve complicated predictions for users about the value they will create. New innovations may face adoption difficulties if users make inaccurate predictions or remember falsely the value that such innovations might have. In this study, 48 nurses predicted, experienced, and remembered the value of a new ICT service they used to diagnose an external skin lesion on a patient. Results showed significant differences between predicted and experienced value as well as between a service with high technical quality and the same service with lower technical quality; the value was underestimated at the time of prediction, as compared to actual experience, and the value of a high-quality ICT service was substantially more underestimated than the value of a low-quality ICT service. The results provide a novel and comprehensive understanding of how employees predict and experience the value of ICT service innovations. © 2014 Taylor & Francis.

  • 60.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Sundström, Erik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Customer Integration within Service Development2010Conference paper (Refereed)
  • 61.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Fellesson, Markus
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Norling, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Service development on digital arenas: The effect on creativity2003In: Åtta rapporter om produkt- och organisationsutveckling / [ed] Per Norling, Karlstad: Karlstad University Press, 2003Chapter in book (Other academic)
  • 62.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Fellesson, Markus
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Norling, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Service Development on Digital Arenas: The Effects on Creativity2000Conference paper (Refereed)
  • 63.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Gustafsson, Anders
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Archer, Trevor
    Göteborgs universitet, Dept of Psychology.
    Harnessing the creative potential among users2004In: The Journal of product innovation management, ISSN 0737-6782, E-ISSN 1540-5885, Vol. 21, no 1, p. 4-14Article in journal (Refereed)
    Abstract [en]

    User involvement in the development of new products may offer a novel approach to improved methods of meeting customer needs. These users are considered to offer possibilities for generating original, valuable, and realizable ideas leading to successful innovation. However, the merit of users’ ideas compared to ideas generated by the company itself has not been investigated empirically. In the present study, advanced users, ordinary users, and professional product developers were given the task of creating ideas for future mobile phone services. The main purpose was to examine the benefit of involving users in suggesting new product ideas in an innovation project. An experimental three-group design was used in order to assess the output in terms of its original, valuable, and realizable merit. The results indicated that ordinary users create significantly more original and valuable ideas than professional developers and advanced users. Professional developers and advanced users created more easily realizable ideas, and ordinary users created the most valuable ideas. The results were discussed from the viewpoint of divergent thinking. It was suggested that divergent thinking was facilitated through the opportunity to combine different information elements that appeared separate at the outset, such as personal needs coupled with the functionality of mobile phone services.

  • 64.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Arts and Social Sciences (starting 2013).
    Gustafsson, Anders
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Witell, Lars
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Tjänsteinnovation2014Book (Other academic)
  • 65.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Kindström, Daniel
    Linköpings universitet .
    Magnusson, Peter
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Dasselear, Manfred
    Ericsson, Sverige.
    Changing business models in manufacturing firms2014Conference paper (Refereed)
    Abstract [en]

    Gone are the times when companies could regard their business model as fixed and stable. Instead companies must work with multiple business logics and models in parallel due to changes in customers’ needs and new market opportunities. Accordingly, business model innovation tends to be as important as product and service innovation. Essentially, a business model tells the firm’s “story” regarding how to earn money, i.e. it defines how a company creates and capture value (Magretta, 2002, Zott & Amit, 2010). Successful business models are a often balance act trying to satisfy both the customers’ value-creating, and the company’s value-capturing, processes, i.e. balancing sufficient profit while maintaining satisfied customers.

    Based on, among others, Teece (2007) we regard business model innovation as a process where as firm introduces change into their business model. Technology becomes obsolete, customer demands change, and new value propositions emerge; triggers for change might emanate from different perspective and from different actors, with varying starting points. Active business model innovation can reduce the risk of being overtaken as new actors introduce, for example, innovative offerings, new operational processes or even new underlying business models (Bessant and Davies 2007).

    Based on a case study at Ericsson our research explores the business problem that arises when one part, or both, are dissatisfied with the current business situation, opening up for business model innovation. It proposes a generic framework, based on the Service-Dominant logic (SDL) (Vargo et al., 2010), which aims to guide actions to dissolve situations where the current business model has become obsolete. The paper proposes and discusses four possible approaches to overcome the unsatisfying situation; two based on a Goods-Dominant logic (GDL) and two based on a Service-Dominant logic. The GDL approaches tend to change the current business model based on transaction costs, i.e. raising or lowering the price leading to either party remaining dissatisfied. Whereas the SDL approach instead leads to a changed business model based on a value co-creation process, focusing on understanding the customer’s value creation. Our research indicates that sometimes involves a learning process enabling the customer to understand the actual value obtained from the business relationship. Hereby, the supplier can maintain sufficient profitability with satisfied customers.

    In conclusion, we find that innovation of a company’s business model can be understood as a marketing activity that emphasizes value-creation and value-capture as entities that needs to be balanced. Companies need to develop dynamic capabilities to address and systematically change business models that are malfunctioning. The proposed framework can support companies to become more efficient and effective in addressing needed changes and to understand when different business model innovation processes are needed.

  • 66.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Magnusson, P.
    Implementing user involvement for radical or incremental innovation - the role of technology restriction and motivation2005Conference paper (Refereed)
  • 67.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Magnusson, P.
    Involve the naïve users to your next innovation2007Conference paper (Refereed)
  • 68.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Implementing User Involvement for Radical or Incremental Innovation - the Role of Technology Restriction and Motivation2005Conference paper (Refereed)
  • 69.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Involving users for incremental or radical innovation - a matter of tuning2005Conference paper (Refereed)
    Abstract [en]

    Presentation av forskning på Internationella produktutvecklingskonferensen. Denna forskning vann Best Article Award det året

  • 70.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Social and Psychological Studies (from 2013).
    Magnusson, Peter
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Servitization goes to the psychologist2019In: Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the value from Service Innovation / [ed] Per Kristensson, Peter R. Magnusson, Lars Witell, New Jersey: World Scientific , 2019, p. 163-177Chapter in book (Other academic)
    Abstract [en]

    The following sections are included: Introduction The Platform to Servitization Five Techniques to Start and Perpetuate Change Perpetuating the Change Using the Five Techniques in Change Projects References

  • 71.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    The Influence of Users' Ideas on Radical versus Incremental New Product Ideation - The Role of Technology Awareness and Motivation2007Conference paper (Refereed)
  • 72.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Tuning user ideation towards radical or incremental ideas for technoogy-based services2008Conference paper (Refereed)
  • 73.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Tuning Users' Innovativeness During Ideation2010In: Creativity and Innovation Management, ISSN 0963-1690, E-ISSN 1467-8691, Vol. 19, no 2, p. 147-159Article in journal (Refereed)
    Abstract

    Although there is increasing acknowledgment that consumers can contribute useful ideas during the development of innovative services, there has been little empirical examination of how such users can best be managed in order to contribute their ideas to the fuzzy front end of new service development. The present study examines the relationship between the nature of user-created ideas regarding new technology-based services and the characteristics of the users supplying the ideas. In particular, the study investigates whether users ideas become more incremental or more radical depending on the users: (i) awareness of technological restrictions; and (ii) utilization of use experience. The results show that idea creators with high use experience who are unaware of any technological restrictions tend to produce service ideas that are more radical in nature, whereas idea creators with high use experience users who are aware of technological restrictions tend to produce service ideas that are more incremental in nature. The study provides empirical support that ordinary users involved in ideation must, to provide innovative ideas, both have a contextual use experience and not be restricted in their ideation by too much technology information and restrictions on potential feasibility

  • 74.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Sundström, Erik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Customer Integration within Service Development: A review of methods and an analysis of insitu and exsitu contributions2010Conference paper (Refereed)
    Abstract

    Many companies are today struggling with developing new services with attractive use valuethat result in value for the user. Accordingly, methods that facilitate the understanding of value creational processes, as defined, perceived and expressed by customers, byby means of integrating them in the service development process, have become increasingly important. The literature provides managers with a number of methods suggesting how customers can contribute to and support the service development process. However, there is a lack of a comprehensive literature lacks a review of thethat identifies the appropriateness of different methods, including when and how to use them.

    The aim of this paper is to contribute to a better understanding of how to integrate customers within service development by assessing different methods for obtaining user information.

  • 75.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Magnusson, Peter
    Handelshögskolan i Stockholm.
    Matthing, Jonas
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Users as a hidden resource for creativity - Findings from an experimental study of user involvement2001In: The 7th Conference on Creativity and Innovation, "Idea Safari", University of Twente, Enchede, December, 9-12, 2001Conference paper (Refereed)
  • 76.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Matthing, Jonas
    Users as a hidden resource for creativity: Findings from an experimental study of user involvement2001Conference paper (Refereed)
  • 77.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Matthing, Jonas
    Users as a hidden resource for creativity: Findings from an experimental study of user involvement2002Conference paper (Refereed)
    Abstract [en]

    Paper was selected for publication in the journal Creativity and Innovation Management

  • 78.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Matthing, Jonas
    Users as a hidden resource for creativity. Findings from an experimental study on user involvement2002In: Creativity and Innovation Management, Vol. 11 (1), pp 55-61Article in journal (Refereed)
  • 79.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Magnusson, Peter R
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Implementing User Involvement for Radical or Incremental Innovation – the Role of Technology Restriction and Motivation2005In: Product Development Management Conference, October 22-26, 2005, San Diego, 2005Conference paper (Refereed)
  • 80.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Magnusson, Peter R
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Involving users for incremental or radical innovation: A matter of tuning2005In: 12th International Product Development Management Conference, Copenhagen, June 12-14, 2005Conference paper (Refereed)
  • 81.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Magnusson, Peter R
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    The Influence of Users' Ideas on Radical versus Incremental New Product Ideation: The Role of Technology Awareness and Motivation2007Conference paper (Refereed)
  • 82.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Magnusson, Peter R
    Handelshögskolan i Stockholm.
    Matthing, Jonas
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Users as a hidden resource for creativity: Findings from an experimental study of user involvement2002In: Creativity and Innovation Management, Vol. 11, no 1, p. 55-61Article in journal (Refereed)
  • 83.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Social and Psychological Studies (from 2013).
    Magnusson, Peter
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Witell, Lars
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Introduction2019In: Service innovation for sustainable business : Stimulating, realizing and capturing the value from service innovation / [ed] P. Kristensson, P. R. Magnusson, & L. Witell, New Jersey: World Scientific, 2019, 1, p. 1-14Chapter in book (Refereed)
  • 84.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Magnusson, Peter
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Witell, Lars
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013). Linköping university, Sweden.
    Introduction2019In: Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the value from Service Innovation, World Scientific, 2019, p. 1-14Chapter in book (Other academic)
  • 85.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Social and Psychological Studies (from 2013).
    Magnusson, PeterKarlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).Witell, LarsKarlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
    Service innovation for sustainable business: Stimulating, realizing and capturing the value from service innovation2019Collection (editor) (Other academic)
    Abstract [en]

    Service innovation is a concept that, for the last decade, has received increased attention both among academics as well as practitioners. However, service innovation is a multi-fragmented concept which often induces confusion. The main purpose of the book is to discuss and explain what service innovation is, based on contemporary research. It explains service innovation from three different perspectives: stimulation, realization, and value capture. Stimulation: Focuses on the front-end of service innovation. It deals with structures, cultures, and processes that stimulates innovation. Idea management will be a central part of this, where the specifics with handling service ideas, both internally and externally, are illuminated. Realization: Deals with aspects on how to realize service innovations. This includes different aspects such as specific tools to be used for developing services, and also processes such as service design which aims to receive a better understanding of the customer or user. As co-creation is an important aspect of service innovation, this will also be dealt with. Finally, as many service innovations require behavior change (internally within the organization and externally among the receiving parties), this will also be covered. Value capture: Companies transitioning to become more service-oriented discover the need to reconsider old business models in order to capitalize on their service offerings. Services are often taken for granted and included in the price. This book will addresses the problem of going "from free to fee". In addition, the book also deals with the difficulties that involve moving from a traditional product-oriented logic to a more contemporary service-logic.

  • 86.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Matthing, J.
    Johansson, N.
    Core dimensions in market oriented innovation: Involving users to innovate new technology-based services2006Conference paper (Refereed)
  • 87.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Matthing, J.
    Johansson, N.
    Prerequisites and critical processes in user involvement - towards a theory2007Conference paper (Refereed)
  • 88.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Matthing, Jonas
    Vinnova.
    Johansson, Niklas
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Informatik.
    Key strategies for the successful involvement of customers in the co-creation of new technology-based services2008In: International Journal of Service Industry Management, ISSN 0956-4233, E-ISSN 1758-6704, Vol. 19, no 4, p. 474-491Article in journal (Refereed)
    Abstract [en]

    Purpose

    – The aim is to propose a conceptual framework consisting of research propositions concerning the key strategies required for the successful involvement of customers in the co-creation of new technology-based services.

    Design/methodology/approach

    – The methodology involves a single case study from which data are derived and analyzed using the grounded theory methodology of “constant comparative analysis.” User-generated ideas for future mobile phone services are collected from four user involvement projects and analyzed at several workshops attended by senior managers from telecommunication firms.

    Findings

    – Seven key strategies are identified as being essential for successful user involvement in new product development. Each strategy is described and illustrated in relation to existing theory and presented as a research proposition.

    Research limitations/implications

    – The exploratory nature of the research means that the findings are tentative and need to be confirmed in other settings by other researchers, including quantitative large-scale studies.

    Practical implications

    – The results of the study provide management with guidelines for organizing successful user involvement projects with a market-oriented approach.

    Originality/value

    – Despite the increasing popularity of user involvement, little research has examined the conditions required for successful user involvement in new product development. This study makes an original contribution by proposing strategies critical for a successful outcome.

  • 89.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Norlander, Torsten
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    The Creative Process and Product in Virtual Environments2003In: Creativity and Innovation Management, 12 (1): 32-40Article in journal (Refereed)
  • 90.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Norlander, Torsten
    Göteborgs universitet.
    The Creative Product and Process in Computer-Mediated Groups2003In: The Journal of creative behavior, ISSN 0022-0175, E-ISSN 2162-6057, Vol. 37, no 4, p. 223-243Article in journal (Refereed)
    Abstract [en]

    The effects of information technology on the creative performance in small groups were examined. An experimental 3 x 2 design was used in order to assess the effects of Group Communication Support System (GCSS) and perceived usefulness on the creative product and the creative process. A chat, a video conference and a face-to-face group were compared. The consensual technique was used to obtain measurements of creativity. The results of the analysis of variance indicated that the face-to-face group evoked more creative results than the other two. The more real life-like the conditions were the better fluency of ideas. The video conference group scored significantly lower on incubation in the creative process. No effects were found concerning the participants’ perceived usefulness. Participants in the face-to-face group reported themselves to be more satisfied with both their product and process than the participants in the computer-mediated groups. The study suggests that the measurement of both the creative product and the creative process can contribute to the research on how GCSS affects creative performance.

  • 91.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Norlander, Torsten
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    The effects of information technology and perceived usefulness on the creative performance by individuals in small groups2004In: Journal of Creative Behavior, 37, 223-243Article in journal (Refereed)
  • 92.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Pedersen, Tore
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Friman, Margareta
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    The role of predicted, on-line and remembered satisfaction in current travel mode choice2010Conference paper (Refereed)
  • 93.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Sjödin, C
    Nilsson, E
    Customers' mixed emotions of co-creation during participation in new service development2009Conference paper (Refereed)
  • 94. Kristensson, Per
    et al.
    Sjödin, Carina
    Mälardalens högskola.
    Involving users in the development of new service experiences2011Conference paper (Refereed)
  • 95.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Witell, Lars
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Gustafsson, Anders
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Proactive versus Reactive approaches to generate customer knowledge2009Conference paper (Refereed)
  • 96.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center.
    Wästlund, Erik
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center.
    Soderlund, Magnus
    Stockholm Sch Econ, Dept Mkt & Strategy, Stockholm, Sweden..
    Influencing consumers to choose environment friendly offerings: Evidence from field experiments2017In: Journal of Business Research, ISSN 0148-2963, E-ISSN 1873-7978, Vol. 76, p. 89-97Article in journal (Refereed)
    Abstract [en]

    The objective of this article is to examine a set of ways to influence consumer behavior toward making more environmentally friendly choices. We conducted three different studies to investigate (1) what consumers think would influence their behavior, (2) how several question-based verbal influence strategies nudge consumer behavior in one direction or another, and (3) how question-based written influence strategies influence consumer behavior. The findings reveal a discrepancy between what consumers think would influence behavior and what actually does influence it. In addition, under all verbal and written experimental conditions, influence strategies led to consumer change toward environmentally friendly offerings compared with alternative non-environment friendly offerings. The discussion highlights possible explanations for the results, managerial implications, the study's limitations, and suggestions for future research, with a special emphasis on research into factors that can change consumer behavior.

    Download full text (pdf)
    Kristensson_et_al.
  • 97.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Wästlund, Erik
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center.
    Söderlund, Magnus
    Handelshögskolan i Stockholm.
    Changing customer behavior towards the greener2014Conference paper (Refereed)
    Abstract [en]

    During the past decade, consumers are becoming increasingly more positive toward ecological and ethical attitudes offered by means of eco-labels, reduced food waste, and fair trade (Mazar & Zhong, 2010). Consumer choice may, in this sense, reflect values and beliefs that wish for a transformation of consumption toward the more sustainable. When consumers engage in shopping, service, such as care for our planet, constitute an important value aside from the physical offering. Research shows that by choosing green offerings customers are sending altruistic signals, associated with status, allowing them to feel better (Griskevicious et al., 2012). Thus, these types of green purchases enable several service-related outcomes attractive for consumers and society.

    Somewhat surprisingly, real-time sales data, collected in a large and market leading grocery store in Sweden, reveal that only 20 % of the customers actually chose eco-labeled offerings on behalf of a non-labeled competitive brand. Thus, green attitudes seem to not equal green behavior. An important question therefore regard how society can change consumers to behave, i.e. choose, more environment-friendly products in line with their attitudes (Thaler & Sunstein, 2008). Drawing from this question, our research examines the effectiveness whereby different influence strategies (Cialdini, 2009) affect consumers to choose environment-friendly products on behalf of similar but competing products without label. According to the service-dominant logic, retail stores offer resources that can be integrated into a service (Vargo et al., 2010). Current directions within service management label this type of research as transformative (Anderson et al., 2013).

    In a field experiment, front-line employees were instructed to verbally use four different influence strategies when customers approached a fruit desk where bananas of ecological and regular brands where displayed. See table 1 for treatments and their respective theoretical background regarding influence strategy.  

     

    “many customers are currently buying eco-labeled bananas right now”

    Social proof (Cialdini, 2009)

    “our eco-labeled bananas are situated right next to our employee standing there”

    Signaling (Griskevicious et al, 2012)

    “you seem interested in eco-labeled products – you can find them here”

    Labelling (Tybout & Yalch, 1980)

    “our eco-labeled bananas are priced no higher than any competing brands without label”

    Price (Thaler, 1985)

     

    The results clearly show the impact of the influence strategies. First of all, in a control group, the mere presence of a front-line employee informing about the different banana alternatives doubled the proportion (from 20 to 40%, p<.01) of choices in favor of eco-labeled bananas. Secondly, the strategies social proof (from 40 to 65%, p<.01) and signaling (from 40 to 68%, p<.01) further raised the proportions approximately 15%. Lastly the influence strategies price (from 66 to 76%, p<.03) and labeling (from 66 to 76%, p<.04) made yet another 10% chose eco-labeled bananas. 

    In sum, our research is promising viewed in light of encouraging behavioral change to create a more sustainable society. 

  • 98.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Öhlund, Lennart
    Högskolan i Gävle.
    Swedish upper secondary school pupils’ sense of coherence, coping resources and aggressiveness in relation to educational track and performance2005In: Scandinavian Journal of Caring Sciences, ISSN 0283-9318, E-ISSN 1471-6712, Vol. 19, p. 77-84Article in journal (Refereed)
    Abstract [en]

    The health of an individual depends on how well he or she can handle various stressors in his or her environment. One vulnerable period occurs during the transition from child to adult. The overall aim of this research project was to determine whether differences in the ability to deal with stress are related to various health indicators, aggression, and school marks during primary and upper secondary school. Data were collected class-wise and 253 Swedish upper secondary school pupils participated. Three wellestablished questionnaires [Sense of Coherence (SOC), Coping Resources Inventory (CRI) and Aggression Questionnaire (AQ)] were used. In addition, blood pressure, teacher evaluation and school marks were collected.

    Some demographic data such as gender, age and type of study programme were also collected. Both SOC and Coping Resources Inventory correlated significantly positively with many of the primary and upper secondary marks, while the AQ had significantly negative correlations with the mark. Females obtained higher values than males in Coping Resources Inventory, but lower in SOC and AQ.

  • 99.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Öhlund, Lennart S
    Swedish Upper Secondary School Pupils - Sense of Coherence, Coping Resources and Aggressiveness in Relation to Educational Track and Performance2005In: Scandinavian Journal of Caring Sciences, Vol 19 (2): 77-84Article in journal (Refereed)
  • 100.
    Magnusson, Peter
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Kristensson, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Hipp, Christiane
    Exploring the ideation patterns of ordinary users: The case of mobile telecommunication services2008Conference paper (Refereed)
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