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  • 51.
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Naive designers as concept developers and test managers2002Conference paper (Refereed)
    Abstract [en]

    The paper reports the development of an experimental station Ozlab where interactivity (graphical appearance and functions) can be mock-prototyped in a special manner. The idea is to allow for easy prototyping without the need for programming. So far, pilot runs with three non-programmers have been conducted to pin-point pitfalls in the approach of letting naive designers build the graphics of user interfaces and then 'manually' test-run the functionality with their own clients (children with Down's syndrome). After a few trials, they had understood the idea, and their satisfaction was high. The project gained valuable feedback for the redesign of Ozlab.

  • 52.
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Numerical notation1996In: P.T. Daniels & W. Bright (eds.) The World's Writing Systems,, pp. 795-806, New York: Oxford University Press , 1996Chapter in book (Other academic)
  • 53.
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Numerical notation and abstraction of concepts: (simultaneous interpretation as2000Conference paper (Refereed)
  • 54.
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Ozlab - A system overview with an account of two years of experiences2003In: HumanIT 2003 / [ed] J.S. Pettersson, Karlstad: Karlstads universitet, 2003, p. 159-185Chapter in book (Refereed)
    Abstract [en]

    Ozlab has been developed to cater for testing which is in part manual and where test users are not aware that the system they seem to interact with is faked. In this way developers can use their human capacity for interactive communication to find suitable human-computer dialogue structures. The chapter argues that the tool itself allows other groups to become interaction designers, since little expertise in programming is needed, while an understanding of every application area as well as an understanding of the need of every user group is always needed

  • 55.
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    P3P and Usability - the Mobile Case2004Conference paper (Refereed)
  • 56.
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Phonetic concepts and the origin of the alphabet1993In: / [ed] Allwood, Ralph, Andersson, Kós-Dienes & Wengelin, Göteborg: University of Gothenburg, Dept. of Linguistics , 1993, Vol. 69Conference paper (Refereed)
    Abstract [en]

    Discussion of dependence of writing systems on phonetic structures in languages: West Semitic 'consonantal' writing and how it relates to the Semitic and Greek languages; Greek language and the abolition of Linear B, the decline of the Cypriot syllabary, and the origin of the Greek alphabet

  • 57.
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Proceedings of The 1st International Conference on M4D Mobile Communication Technology for Development (M4D 2008, General Tracks): 11–12 December, 2008, Karlstad University, Sweden2008Conference proceedings (editor) (Other academic)
  • 58.
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    R1 - First report from the pilot study on privacy technology in the framework of consumer support infrastructure2006Report (Refereed)
  • 59.
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    R2 - Second report from the pilot study on privacy technology in the framework of consumer support infrastructure2007Report (Refereed)
  • 60.
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    R3 - Third report from the pilot study on privacy technology in the framework of consumer support infrastructure2007Report (Refereed)
  • 61.
    Pettersson, John Sören
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Simulating interactive graphic user interfaces2001In: IT-lyftet 2001: Conference for the Promotion of Research in IT at New Universities and at University Colleges in Sweden, Part III, Ronneby, April 23-25, 2001 / [ed] Janis Bubenko jr, Stockholm: The Knowledge Foundation , 2001, p. 55-61Conference paper (Other academic)
    Abstract [en]

    This is a report within category 4: reports with a point of departure in earlier disciplinary affiliation, which in the author's case is General Linguistics. The earlier studies on how writing was invented and how it relates to other means of expression are here extended to a characterisation of the means of expression within human-computer interaction. Special interest is paid to people with limited linguistic competence as well as the relation between linguistic and graphic means of expression. An on-going attempt to make a GUI experimental station for non-programmers, initially targeting on teachers and language therapists, is reported. The idea is to provide for manual simulations of the interactivity of proposed products, thereby simplifying testing and making possible the development of ideas during test runs.

  • 62.
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Some reflections on HCI methodology for privacy protection2005Conference paper (Refereed)
    Abstract [en]

    People genrally have difficulties to grasp the exact nature of privacy threats in network services and therefore also to understand the remedies. Several methods are reported here which have been employed early in a system development process in the search for usable privacy functions. The presentation indicates how users' lack of knowledge has been met in various tests. There is also an attempt at identifying different perspectives on what the core of the study of privacy HCI can be

  • 63.
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Star Height1987Report (Other academic)
  • 64.
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    The ultimate blend: Learning to read and write by the Söderbergh-Lundberg method1994In: XIVth Scandinavian Conference of Linguistics 16-21 aug 1993, GöteborgArticle in journal (Refereed)
  • 65.
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Tolv essäer: Inom kursen "Modeller och experimentella metoder i multimediautveckling" vårterminen 20042004Report (Other academic)
    Abstract [sv]

    Tolv essäer skrivna under en dryg veckas tid inom kursen "Modeller och experimentella metoder i multimediautveckling" vårterminen 2004 - författarna reflekterar över metaforer och analogier, scenariobaserad design liksom användbarhetstester, projektmodeller för användarcentrering, systerdiscipliner till MDI, samt över några datorprogram för interaktiv multimedia.



    Kursens mål är att ge de studerande fördjupad färdighet i att identifiera faktorer som är av betydelse vid interaktionen människa-maskin, framför allt med hänsyn till uformning av kravspecifikationer för multimediala system. Målsättningen är också att göra de studerande förtrogna med olika experimentella metoder för utveckling och utvärdering av användargränssnitt. Men kursen innefattar alltså också ett litet essämoment där kursdeltagarna som "mini-forskare" kan fördjupa sitt tyckande om kurslitteraturen eller annan relevant litteratur. Resultatet av detta kursmoment presenteras i denna rapport

  • 66.
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Visualising interactive graphics design for testing with users2002In: Digital Creativity, ISSN 1462-6268, E-ISSN 1744-3806, Vol. 13, no 3, p. 143-155Article in journal (Refereed)
    Abstract [en]

    The Ozlab set-up used in this study is intended to facilitate performance tests at a conceptual stage in the development of interactive multimedia products. Ozlab facilitates manual simulations of the interactivity of proposed user interfaces, thereby simplifying testing and making the development of ideas during test runs possible. Even non-programmers can perform these activities. The paper reports from a pilot study within the efforts currently taking place concerning educationalists focusing on language disabilities, where the clients could benefit from graphical support in interactive teaching aids. Ozlab extends the traditional, linguistically based Wizard-of-Oz technique for manual prototyping to graphical interaction. The pilot study indicates that a refined Ozlab could be used by inexperienced designers for testing their own ideas. The fact that requirements of interactivity thus can be visualised by laymen will have implications for the design of requirements specification for multimedia products.Keywords: interactivity, non-programmers, software design, usability testing, Wizard of Oz

  • 67.
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    When Little Brother is Watching You it is Time to Ask: Who Has the Right to Mediate Personal Data?2008Conference paper (Refereed)
  • 68.
    Pettersson, John Sören
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Andersson, C.
    Öberg-Grufman, E.
    OnlineManual Ozlab2002: Ozlab för experimentbaserad programutveckling2002Report (Other academic)
    Abstract [en]

    Allmänna riktlinjer för användartestning samt anvisningar för användartestning med hjälp av Ozlab-systemet. CD-ROM inklusive en kort videofilm som även finns tillgänglig på engelska och franska

  • 69.
    Pettersson, John Sören
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Dahl, Kristin
    Ord av lera gav upphov till skrivkonsten1994In: Forskning och framsteg nr 6 1994Article in journal (Other (popular science, discussion, etc.))
  • 70.
    Pettersson, John Sören
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Fischer Hübner, Simone
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Computer Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Bergmann, Mike
    Outlining Data Track: Privacy-friendly Data Maintenance for End-users2007Conference paper (Refereed)
  • 71.
    Pettersson, John Sören
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Fischer Hübner, Simone
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Computer Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Bergmann, Mike
    Hansen, Marit
    Pearson, Siani
    Casassa Mont, Marco
    HCI Designs for Privacy-Enhancing Identity Management2007In: Digital Privacy: Theory, Technologies and Practices / [ed] Alessandro Acquisti, Stefanos Gritzalis, Costos Lambrinoudakis & Sabrina di Vimercati, Taylor & Francis Group, 2007Chapter in book (Refereed)
  • 72.
    Pettersson, John Sören
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Fischer Hübner, Simone
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Computer Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Danielsson, Ninni
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Computer Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Nilsson, Jenny
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Computer Science.
    Bergmann, Mike
    TU Dresden, Germany.
    Clauss, Sebastian
    TU Dresden, Germany.
    Kriegelstein, Thomas
    TU Dresden, Germany.
    Krasemann, Henry
    Independent Centre for Privacy Protection (ICPP), Germany.
    Making PRIME Usable2005In: Proceedings of the 2005 symposium on Usable privacy and security, Association for Computing Machinery (ACM), 2005Conference paper (Refereed)
    Abstract [en]

    Privacy-enhanced Identity Management can enable users to retain and maintain informational self-determination in our networked society. This paper describes the usability research work that has been done within the first year of the European Union project on “Privacy and Identity Management for Europe” (PRIME). It primarily discusses and compares three alternative UI paradigms for privacy-enhanced Identity Management, and presents how important legal privacy principles derived from the European Union Directives have been mapped into suggestions of user interface solutions for PRIME. Besides, it discusses results and encountered problems from conducted usability tests on mock-ups implementing the different UI paradigms and proposes means for addressing those problems. The paper concludes with remarks on the characteristics of usability work for privacy-enhancing technologies.

  • 73.
    Pettersson, John Sören
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Fischer Hübner, Simone
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Computer Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Pearsson, Siani
    Casassa Mont, Marco
    How Ordinary Internet Users can Have a Chance to Influence Privacy Policies2006Conference paper (Refereed)
  • 74.
    Pettersson, John Sören
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Johansson-Hidén, Birgitta
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Clerwall, Christer
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Media and Communication Studies. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Zuccato, Albin
    Brunström, Anna
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Computer Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    HumanIT 20032003Book (Refereed)
    Abstract [sv]

    The Centre for HumanIT at Karlstad University aims at strengthening research on "the Human aspects of IT". The present volume consists of contributions from seventeen of the researchers and research students involved in HumanIT activities during the last three years. Some chapters report past activities, some are directed more towards future research activities. The contributions span from the linguistic details of Internet chats, over IT-related stress and privacy risk management, to using ICT to alleviate poverty in the large portions of the world where no-one has ever used any kind of IT appliance. The volume also includes an introduction to the Centre itself.The Swedish Knowledge Foundation (KK-Stiftelsen) has supported HumanIT by a special Platform grant to Karlstad University during January 2001-August 2003. The mentors of this Platform project have provided a preface to the present volume.ContentsBridging the Digital Divide - ICT Solutions Supporting Economic and Social Development for the Unseen MajoritySusanne Sundén & Gudrun WicanderReflecting on ICT and Stress: Conceptual Connections and a Suggested ApplicationBirgitta Johansson-Hidén, Erik Wästlund & Susanne WallinLearning and Understanding E-commerceSten CarlssonPrivacy Risk Management in a Business EnvironmentAlbin ZuccatomCrowds: Anonymity for the Mobile InternetChrister Andersson, Simone Fischer-Hübner & Reine LundinInformation Architecture - a Descriptive OverviewChrister ClerwallThe Trade-off Between Latency and Image Quality on the Web: A User PerspectiveKatarina Asplund & Anna BrunströmTowards a Better System for Text Predicition in Mobile PhonesYlva Hård af SegerstadThe Significance of English Content in a Swedish Web ChatMalin SveningssonOzlab - a System Overview with an Account of Two Years of ExperiencesJohn Sören PetterssonEnterprise Modeling Approach for Information Systems EngineeringPrima Gustiene

  • 75.
    Pettersson, John Sören
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Magnusson, Magnus
    Bridges for learning - language training and interaction over a distance2001In: Universal Access in HCI: Towards an Information Society for All, New Orleans, 2001, volume III pp. 832-835 edited by C. Stephanidis. Lawrence Erlbaum Associates, Inc, 2001Chapter in book (Other academic)
  • 76.
    Pettersson, John Sören
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Centre for HumanIT (from 2013).
    Meints, Martin
    Unabhängiges Landeszentrum für Datenschutz (ICPP) .
    D3.13: Study on Usability of IMS2009Report (Other academic)
    Abstract [en]

    Usability is an important factor influencing the acceptance of technology-related products and subsequently the decision process to use or buy them. For this reason usability has been of interest in market research for many years. However, in the context of user-controlled Identity Management Systems (IMS) hardly any comparative usability studies have been published. This document gives an overview of established evaluation methods and criteria for usability and analyses which methods and criteria are suited for user controlled IMS. The selected methods and criteria are applied to twelve IMS in six functional classes. These classes include user controlled identifier management, policy management, form filling, context monitoring and history management. Nine of these IMS are further analysed in depth and the results of the tests are published in this report.

  • 77.
    Pettersson, John Sören
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Nilsson, Jenny
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Early user-testing before programming improves software quality2009In: Proceedings of the Second International Workshop on the Interplay between Usability Evaluation and Software Development: I-USED'09 The Interplay between Usability Evaluation and Software Development / [ed] S. Abrahão, K. Hornbäk, E. L-C Law, J. Stage, 2009, p. 1-2, article id 10Conference paper (Refereed)
    Abstract [en]

    This position statement does not focus on usability although it presents data from a software up-date cycle where several usability- and user-centred methods were used. The important lesson learnt is that a better (more complete) specification before programming results in fewer errors in the code and that such a specification can be reached by user tests of interactive mockups.

  • 78.
    Pettersson, John Sören
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Nilsson, Jenny
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Effects of early user-testing on software quality - Experiences from a case study2011In: Information Systems Development: Asian Experiences / [ed] Song, W.W.; Xu, S.; Wan, C.; Zhong, Y.; Wojtkowski, W.; Wojtkowski, G.; Linger, H., New York: Springer , 2011, p. 499-510Conference paper (Refereed)
    Abstract [en]

    It is a well-established fact that the usability of a software package increases if it has been tested with users and usability flaws have been corrected. However, this presentation does not focus on usability issues but on the effects of early user-testing on software code quality determined as the number of errors discovered in function tests. In analysing the results of an extensive software update cycle, the authors found that functional requirements based on the results of early user-testing resulted in program code that had half the number of the errors (and less than one-fifth of the critical errors) found in code based solely on requirements emanating from users’ verbal opinions.

  • 79.
    Pettersson, John Sören
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Pedersén, Olof
    Skrift2000In: Publicerad i Nationalencyklopedin, 2:a uppl. (=Supplementbanden, DVD, webbplats www.ne.se), Höganäs: Bra Böckers Bokförlag , 2000Chapter in book (Other academic)
  • 80.
    Pettersson, John Sören
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Siponen, Joe
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Multimedia prototyping without programming2003Conference paper (Refereed)
    Abstract [en]

    Prototyping interactivity by programming is good but expensive if several different alternative approaches are to be assessed and cumbersome when it comes to testing many varieties of one and the same solution. At the conference we demonstrate Ozlab which is a tool for prototyping the interactivity of graphical user interfaces' without the need of programming

  • 81.
    Pettersson, John Sören
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Siponen, Joe
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Ozlab a Simple Demonstration Tool for Prototyping Interactivity2002Conference paper (Refereed)
    Abstract [en]

    A system for testing interaction design without the need for programming is described. This technique has the advantage of paper prototying allowing for rapid prototyping. In the same time it makes a prototype look real why it is possible to test the prototype as if it were a functioning piece of software

  • 82.
    Pettersson, John Sören
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Thorén, Claes
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Fischer Hübner, Simone
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Computer Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Making Privacy Protocols Usable for Mobile Internet Environments2003In: / [ed] Harris, Duffy, Smith & Stephanidis, 2003Conference paper (Refereed)
  • 83.
    Pettersson, John Sören
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Wik, Malin
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Perspectives on Ozlab in the cloud: A literature review of tools supporting Wizard-of-Oz experimentation, including an historical overview of 1971-2013 and notes on methodological issues and supporting generic tools2014Report (Other academic)
    Abstract [en]

    The Wizard-of-Oz method has been around for decades, allowing researchers and practitioners to conduct prototyping without programming. The extensive literature review in the field reported here, however, revealed that the re-usable tools supporting the method do not seem to last more than a few years. Generic systems started to appear around the turn of the millennium, but very few are still in use. New systems are designed nevertheless. The systems and issues presented here should be of interest to people in the field of prototyping interaction design.

    This review was inspired by the authors’ ongoing re-development of their own Wizard-of-Oz tool, the Ozlab, into a system based on web technology. The report takes stock of some key features of Ozlab as well as reviews and contrasts other re-usable Wizard-of-Oz tools with the ambition to list every generic tool.

    The introductory chapter compares and contrasts prototyping in general with Wizard-of-Oz prototyping and provides an historical overview of Wizard of Oz in the development of digital interactive systems, spanning the years 1971-2013. Chapter 2 briefly describes the operation of Ozlab, and Chapter 3 presents the literature review of generic WOz tools. Chapter 4 discusses how interaction is supported by WOz tools and Chapter 5 how platform dependency affects the longevity of generic tools, while Chapter 6 points to the limitations in the Wizard-of-Oz method itself from several perspectives. Chapter 7, finally, presents concluding remarks including a list of points for future methodological analysis and development.

  • 84.
    Pettersson, John Sören
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Wik, Malin
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    The longevity of general purpose Wizard-of-Oz tools2015In: OzCHI '15: Proceedings of the Annual Meeting of the Australian Special Interest Group for Computer Human Interaction / [ed] Ploderer, Carter, Gibbs, Smith, Vetere, New York: Association for Computing Machinery (ACM), 2015, p. 422-426Conference paper (Refereed)
    Abstract [en]

    The Wizard-of-Oz method has been around for decades, allowing researchers and practitioners to conduct prototyping without programming. An extensive literature review conducted by the authors revealed, however, that the re-usable tools supporting the method did not seem to last more than a few years. While generic systems start to appear around the turn of the millennium, most have already fallen out of use.

    Our interest in undertaking this review was inspired by the ongoing re-development of our own Wizard-of-Oz tool, the Ozlab, into a system based on web technology.

    We found three factors that arguably explain why Ozlab is still in use after 15 years instead of the two-three years lifetime of other generic systems: the general approach used from its inception; its inclusion in introductory HCI curricula, and the flexible and situation-dependent design of the wizard’s user interface.

  • 85.
    Pettersson, John Sören
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Wik, Malin
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Andersson, Henrik
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    GUI interaction interviews in the evolving map of design research2018In: Lecture Notes in Information Systems and Organisation, ISSN 2195-4968, Vol. 26, p. 149-167Article in journal (Refereed)
    Abstract [en]

    This chapter presents GUI-ii, Graphical User Interface interaction interview, a method used to remotely discuss, develop and test GUI prototypes with users and stakeholders. Examples of such sessions are presented to demonstrate that the main benefit of GUI-ii is that this way of co-designing allows for interaction-informed discussions around functions and user interfaces, where re-design and hands-on experience can be integrated and efficiently carried out remotely. Using a facilitation tool to enact GUI layout and responses allows participation and evaluation to be mixed in participatory design sessions in a productive way. This form of participatory design is discussed along the dimensions found in Sanders’ Map of Design Research. The discussion concludes that GUI-ii facilitates participation by relaxing demands for physical presence and by allowing people to participate from their own work environment while still making it easy for them to directly influence contents, structure and interaction.

  • 86.
    Pettersson, John Sören
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Wik, Malin
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Andersson, Henrik
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Wizards of Oz in the Evolving Map of Design Research: Trying to Frame GUI Interaction Interviews2017In: Information Systems Development: Advances in Methods, Tools and Management (ISD2017 Proceedings) / [ed] Paspallis, N., Raspopoulos, M. Barry, M. Lang, H. Linger, & C. Schneider, 2017Conference paper (Refereed)
    Abstract [en]

    We present and discuss GUI-ii, Graphical User Interface interaction interview, a method used to remotely discuss, develop and test GUI prototypes with users and stakeholders. Examples of such sessions are presented to demonstrate that the main benefits of GUI-ii are that this way of co-designing allows for interaction-informed discussions around functions and user interfaces, where re-design and hands-on experience can be integrated and efficiently carried out remotely. Using a facilitation tool to enact GUI layout and responses allows participation and evaluation to take turns in participatory design processes in a productive way. We discuss this form of Participatory Design along the dimensions found in Sanders’ Map of Design Research. The discussion concludes that GUI-ii facilitates participation by relaxing demands for physical presence and by allowing people to participate from their own work environment while still making it easy for them to directly influence contents, structure and interaction.

  • 87.
    Siponen, Joe
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Alsbjer, Christer
    Ozlab Handhavandemanual, 2. uppl2003Report (Other academic)
  • 88.
    Siponen, Joe
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Alsbjer, Christer
    Ozlab Systembeskrivning2002Report (Other academic)
  • 89.
    Wik, Malin
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Pettersson, John Sören
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Lack of multimedia tools in intervention support for running system2019In: International Journal of Web Science, ISSN 1757-8795, Vol. 3, no 2, p. 148-173Article in journal (Refereed)
    Abstract [en]

    Engrafting support staff into dialogues between users and customer support systems can compensate for system design flaws. Further, such dialogues can give grounds for system development. This article surveys the levels of interactivity of user support systems, where overt or covert support agents take an active part in the communication between a customer and a system. The main purpose is to demonstrate the prevailing lack of multimedia outputs in the tools supporting human intervention in systems with a graphical user interface (GUI). This is followed by an account of experimentation with human support engrafted in a web system that has a fuller range of GUI expression. The experiment explores the possibility of using multimedia in intervention in human-computer interaction and how such intervention can be built when it is not yet part of the augmented system.

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