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  • 51.
    Grass Rådström, Philip
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Studenters attityder om personlig integritet: En kvantitativ studie om personlig integritet från ett användarperspektiv2018Independent thesis Basic level (university diploma), 5 credits / 7,5 HE creditsStudent thesis
    Abstract [sv]

    Eftersom utvecklingen av tekniken hela tiden går framåt så hamnar mer och mer om användaren på internet. Att en användarens personuppgifter laddas upp och inte längre finns rent fysiskt på papper kanske låter väldigt säkert enligt vissa, men är det verkligen säkrare? Ett stort fokus i den här uppsatsen handlar om just hur enkelt det är för företag, organisationer och myndigheter att få tag i en användares data. Även fast de flesta aktörer är seriösa och tar användares dataintegritet på största möjliga allvar finns det alltid vissa aktörer som inte har denna hänsyn för privatliv, utan istället använder denna data för sina egna utnyttjanden syften. En undersökning gjord för denna uppsats visar även att det kanske inte bara är aktörernas fel utan även användarnas fel, då alla kanske inte tar detta på fullaste allvar eller inte inser riskerna med vad som kan hända om fel aktörer får tag i en användares data.

  • 52.
    Gruenloh, Christiane
    et al.
    KTH; TH Köln, Germany.
    Haslwanter, Jean D. Hallewell
    FH Oberösterreich, Austria; TU Wien, Austria.
    Kane, Bridget
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Lee, Eunji
    SINTEF ICT, Norway.
    Lind, Thomas
    Uppsala University.
    Moll, Jonas
    Uppsala University.
    Rexhepi, Hanife
    University of Skövde.
    Scandurra, Isabella
    Örebro University.
    Using Critical Incidents in Workshops to Inform eHealth Design2017In: Human-Computer Interaction - INTERACT 2017 / [ed] R Bernhaupt, G Dalvi, A Joshi, DK Dalkrishan, J ONeill, M Winckler, Cham: Springer, 2017, Vol. 10513, p. 364-373Conference paper (Refereed)
    Abstract [en]

    Demands for technological solutions to address the variety of problems in healthcare have increased. The design of eHealth is challenging due to e.g. the complexity of the domain and the multitude of stakeholders involved. We describe a workshop method based on Critical Incidents that can be used to reflect on, and critically analyze, different experiences and practices in healthcare. We propose the workshop format, which was used during a conference and found very helpful by the participants to identify possible implications for eHealth design, that can be applied in future projects. This new format shows promise to evaluate eHealth designs, to learn from patients' real stories and case studies through retrospective meta-analyses, and to inform design through joint reflection of understandings about users' needs and issues for designers.

  • 53.
    Grumer, Magnus
    Karlstad University.
    Metoder för kartering av bäckar och diken med användning av Nationella höjdmodellen och hydrologisk modellering: En undersökning av olika interpolationsmetoder och upplösningar av digitala höjdmodeller för generering av mindre vattendrag2018Independent thesis Basic level (degree of Bachelor), 15 credits / 22,5 HE creditsStudent thesis
    Abstract [en]

    This Master thesis investigated whether digital elevation models, derived from LiDAR data collected by the Swedish mapping and surveying agency, Lantmäteriet, which is a public authority that manages geographic information in Sweden, can be used to map streams and dikes not included in their databases today. Today Lantmäteriet identifies streams and dikes mainly with the photogrammetric methods. The methods works well on open land, but it can be difficult to distinguish smaller streams and ditches covered by dense vegetation.

    The method used to locate streams and dikes is to calculate flow directions and flow accumulations in the height models. The project tests how the methods are influenced by elevation models with different resolutions and origins. In addition to the national elevation model, a new model interpolated from LiDAR-data was tested, using a so-called B-spline method. This was to find out if the model produced by Lantmäteriet is useful to make the hydrological calculations required to identify streams and dikes. In order to evaluate the accuracy of the streams, a number of reference stretches of streams and dikes were surveyed in areas with different terrain and vegetation types. The area deviation per meter reference stretch and the proportion below approved accuracy was calculated.

    The results shows that Lantmäteriet’s mapped watercourses under dense vegetation, mainly coniferous forest, have a lower accuracy than on open fields. Lantmäteriet’s height models with 1 meter resolution have been shown to perform best or equivalent to other models under these conditions, and generate broads with greater accuracy than finding marked pelvic lines. However, the method is dependent on supplementary information about the streams distribution from, for example, aerial photographs or field studies, as generated streams must be manually selected. This means that watercourses cannot be mapped accurately with this method. It is therefore recommended that the method should only be used for supplement already mapped streams and dikes.

  • 54.
    Guldager, Nikolai
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Usability evaluation of Beebyte’s website2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    For companies operating on the web, a high usability on their website are of outmost importance for customers to keep using their services. Over the years many usability principles and methods have been developed to help companies to achieve a high usability on their systems. This thesis aims to help Beebyte identify usability problems on their website, find out how users perceive its usability, and then come up with recommendations on how to improve it. To do this a heuristic evaluation and a user test were conducted. Each user test session was accompanied by a questionnaire and a post-test interview. The result presents several of usability problems found by the heuristic evaluation and the user tests, and a summary of the post-test interviews and questionnaires. The sources of the problems are then analysed, and recommendations are presented based on established usability principles, my own experience in the area and the test participants opinions from the post-test interviews. The questionnaire answers are discussed and analysed to get a better idea on how they rank the website from a usability perspective.

  • 55.
    Gustafsson, Göran
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Herpel, Alexander
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    edWise i Dals-Eds kommun: Lärarnas mottagande och adoption av lärplattformen edWise,en fallstudie i Dals-Eds kommun.2013Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Lärplattformar har under de senaste tio åren blivit allt mer vanligt inom undervisningsinstitutioner. Till att börja med var dessa system stöd för distansundervisning inom högre utbildning, men nu börjar fler och fler grundskolor och gymnasium ta dessa i användning. Det finns lite dokumentation skolor kan inhämta, gällande att lyckas med införandet och användningen av lärplattformar. Detta komplicerar hela processen för skolor som saknar den kompetens att införskaffa ett sådant system. Lärare och den administrativa personalen, som skall arbeta i systemet, måste förstå orsaken till att systemet införskaffas och förstå dess användningsområde, för att lärplattformen skall accepteras och användas.Denna studie har som syfte att studera hur lärare i Dals-Eds kommun har mottagit lärplattformen edWise, och förstå hur olika faktorer påverkar adoptionen av systemet. Studien är genomförd med kvalitativ ansats, och en explorativ undersökning har genomförts i form av en fallstudie. Respondenterna var utvalda av skolledningen, rektorer, och intervjuer i form av semistrukturerade intervjuer genomfördes. Totalt fyra lärare från tre olika skolor deltog i studien.Vad studien visade var att de faktorer som påverkade graden av adoption mest var systemets användbarhet, utbildningen lärarna fick, samt organisationens förändringsbenägenhet och acceptans. Användbarheten i systemet är bristfällig. Utbildningen lärarna har fått i systemet är inte tillräcklig, de flesta lärarna har fortfarande stora problem och känner sig inte färdigutbildade att använda systemet till fullo. Gällande organisationens förändringsbenägenhet och acceptans, visade det att skolledningen inte har kommunicerat gott nog den förändring som skulle ske, samt att lärarna inte var delaktiga i processen med upphandling och införande av systemet.Slutsatsen denna studie resulterar i, är att skolförvaltningen i Dals-Eds kommun borde ha involverat lärarna under hela processen med upphandling och införande av systemet. Lärarna borde ha involverats i upphandlingen för att hitta ett system som stödjer deras arbete på bästa sätt, och inte bara få överlämnat ett system från skolförvaltningen i kommunen som de måste använda. Här har det också visat sig att systemet har bristfälligheter gällande användbarheten. Det är krångligt att förstå hur det hänger ihop för vissa lärare och det har till dels långa svarstider som innebär mycket väntande och frustration. Det framkommer också att lärarna borde ha fått mer omfattande och kontinuerlig utbildning i systemet, då de flesta har problem med att använda det till fullo, eller känner sig osäkra i användningen.

  • 56.
    Gustas, Remigijus
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Gustiené, Prima
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Conceptual Modeling Patterns of Business Processes2014In: International Journal on Advances in Intelligent Systems, ISSN 1942-2679, E-ISSN 1942-2679, Vol. 7, no 4, p. 716-727Article in journal (Refereed)
    Abstract [en]

    System modeling patterns are similar to workflow patterns, which were established with the purpose of delineating the requirements that arise during business process modeling on a recurring basis. Traditionally, only dynamic aspects are used for the specification of modeling patterns leaving aside the static aspects of business processes. The paper presents the conceptual modeling patterns where integrity of totally different aspects can be analyzed. The advantage of such a modeling approach is that it enables visualization and integration of different modeling dimensions of information system specifications using a single diagram. Many graphical representations do not allow such visualization and integration of static and dynamic aspects. We also represent graphically interpretation of the conversation for action schema by constructs of our semantically integrated conceptual modeling method.

  • 57.
    Gustas, Remigijus
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Gustiené, Prima
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Principles of Semantically Integrated Conceptual Modelling Method2017In: Business Modeling and Software Design / [ed] Boris Shiskov, Switzerland, Cham: Springer, 2017, p. 1-27Conference paper (Refereed)
    Abstract [en]

    Abstract. To obtain value from the graphical representations that are used by different stakeholders during the system development process, they must be integrated. This is important for achieving a holistic understanding about system specification. Integration can be reached via modelling process. Currently, most of information system modelling methods present different modelling aspects in disparate modelling dimensions and therefore it is difficult to achieve semantic integrity of various diagrams. In this paper, we present the principles of semantically integrated conceptual modelling method for information system analysis and design. The foundation of this modelling method is based on interaction flows. This way of modelling is critical for the identification of discontinuity and inconsistency in information systems specifications. It also provides possibility to integrate business processes and business data, which is necessary for the integration of various architectural domains and to reach the holistic view of enterprise architecture. We have explained in object-oriented terms how interactive, structural and transitional aspects are merged. We also demonstrated the interpretation of various patterns, in terms of semantically integrated conceptual modelling method. It was shown that the method has sufficient expressive power to cover some special cases, which do not match the standard pattern of transaction. The inference rules of interactions help in reasoning about system decomposition. In this method, decomposition is graphically described as classification, inheritance or composition of concepts. SICM method is based on a single type of diagram, which enables reasoning about integration with the help of a special set of inference rules. The ultimate goal of this paper is to present the generic principles for computation- neutral modeling of service interactions.

    Keywords: Conceptual modelling, Modelling aspects, Service interactions, Consistency, Value flows, Inference rules, Decomposition, Object transitions.

  • 58.
    Gustas, Remigijus
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Gustiené, Prima
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Semantically Integrated Conceptual Modeling Method and Modeling Patterns2014In: Systems and Software Development, Modeling and Analysis: New Perspectives and Methodologies / [ed] Khosrow-Pour, Mehdi, USA: IGI Global, 2014, p. 1-33Chapter in book (Refereed)
    Abstract [en]

    Managing evolutionary changes, identification of discontinuities and separation of concerns is not an easy task in the area conceptual modeling in information system development. One of the fundamental problems is that most conventional conceptual modeling techniques deal with the collections of loosely linked meta-models, which are defined by the different types of diagrams. Typically, system development methods project interactive, behavioral and structural aspects of information systems conceptual representations into disparate views. Therefore, the semantic integrity of various architecture dimensions is difficult to achieve. In this paper we present semantically integrated conceptual modeling method. The advantage of this method is stability and flexibility of the diagrams to manage the constant changes of system requirements. This method provides possibility to visualize the interplay among structural, interactive and behavioral aspects. This is very important for the control of semantic integrity and to maintain a holistic representation, where external and internal views of service conceptualizations are visualized together. Such visualization is also important for separation of concerns which provides foundation for creation of modeling patterns. Modeling patterns are important for several reasons. First, they can be used for demonstration of the interplay of fundamental constructs that are used for system analysis and design. Secondly, modeling patterns are important for the evaluation of the expressive power of semantic modeling languages. It is demonstrated by case study examples that sequential, underlying, enclosing, overriding and overlaying interaction loops between actors provide the foundation for the composition of complex scenarios, which are spanning across organizational and technical system boundaries.

  • 59.
    Gustavsson, Tomas
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Benefits of Agile Project Management in a Non-Software Development Context: A Literature Review2016In: Project Management Development – Practice and Perspectives: Fifth International Scientific Conference on Project Management in the Baltic Countries, CONFERENCE PROCEEDINGS, Riga: Latvijas Universitate , 2016, p. 114-124Conference paper (Refereed)
    Abstract [en]

    In the last fifteen years we have witnessed a vast spread of new methods for managing projects within software development. In 2001, the Agile Manifesto stated the common values and principles of these methods, all aimed at producing better software. Several of these values and principals are specifically expressed for designing and programming software products. Since then, the benefits of these methods have led to a widespread use of agile project management even in non-software development contexts. But, how does these values and principals affect projects in non-software areas since some values and principals are not applicable? Do they perceive the same benefits? This paper presents a systematic literature review aimed at identifying benefits in projects adopting agile methods in non-software development contexts. Out of the 21 case studies analysed, most reported projects were from manufacturing companies but even from areas such as library management and strategy management. The most frequently reported benefits were related to team work, customer interaction, productivity and flexibility. The main parts of the benefits were corresponding to the first value in the Agile Manifesto: Individuals and interactions over processes and tools.

  • 60.
    Gustavsson, Tomas
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Distributed project teamwork metrics: A quantitative project teamwork behavior analytics study of Projectplace2016Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    Working in projects has always been a team effort. Emerging trends, such as agile project management and team leadership, move towards more mandate to the actual team, rather than power to a single project manager. These trends make effective teamwork even more important. Another trend is working in distributed, or virtual, teams. Technology is a prerequisite for virtual teamwork and by using technology, saved event log data enable the possibility of analysing behaviors within teams. This thesis is an attempt to propose relevant project teamwork metrics that could be used to measure team effectiveness in digital team cooperation software such as project management systems or similar software needed especially for virtual project teams. The proposed metrics and threshold values are derived from previous research on Critical Success Factors (CSF) for project management and teamwork effectiveness. The areas of importance for teamwork metrics proposed in this thesis are Project team size, Communication, Location, Activities and Duration.

    Much of earlier research on teamwork effectiveness was conducted using collocated teams. One such metric with high impact on effectiveness, is to have the correct project team size. For collocated teams, studies conclude the highest probability of reaching project maturity is in teams of five to nine members. In this thesis, a corre-lational study is conducted in an attempt to identify the best team size for virtual teams. In virtual teams, according to a study in 1996, the amount of communication is an important sign of team effectiveness. The average amount of communication was 3,7 times higher in highly productive teams.

    In this study, using event log data from a project collaboration software called Projectplace SaaS, a "big-data-approach" analysis involving 5 313 virtual project teams is carried out. The analysis shows teams of three or four project team members having, on average, 60.4 percent more communication than teams of other sizes (ranging from one to twenty project team members). This indicate possibilities for higher effectiveness in team sizes of three and four team members in virtual teams.

  • 61.
    Gustavsson, Tomas
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Görling, Stefan
    Att arbeta med systemutveckling2019 (ed. 1)Book (Other academic)
    Abstract [sv]

    Den här boken handlar om systemutveckling. Den handlar inte om programmering utan i stället om allt annat som du behöver veta om du vill arbeta med systemutveckling, exempelvis utvecklingsmetodik, projektledning, processorienterat arbetssätt,testverksamhet, säkerhet och att få system att bli robusta,driftsäkra och enkla att förvalta.

    Det är en bok för både programmerare som arbetar i utvecklarteam eller projektgrupper och för produktägare, testledare eller projektledare som arbetar med mjukvara. Kort sagt, alla typer av roller som berörs av systemutveckling.

    Boken är lämplig för undervisning i kurser för systemutvecklare,processutvecklare, kravanalytiker, testledare eller projektledare och är även ett användbart verktyg för den yrkesverksamme som vill få en helhetsbild.

  • 62.
    Gustiené, Prima
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Visualization for Open Access- A case Study of Karlstad University and the University of Makerere in Uganda2018In: Information and Software Technologies / [ed] Damaševičius, Robertas, Vasiljeviene, Giedre (Eds.), Switzerland: Springer, 2018, p. 187-197Conference paper (Refereed)
    Abstract [en]

    Open Access (OA) research provides a platform to world-wide knowledge sharing, but the channels and possibilities are still limited. It is not always clearly defined how the process of publishing should take place. Information systems architectures are intrinsically complex engineering products that can be defined graphically on various levels of abstractions and represented using different aspects of the system. For that reason enterprise architecture is not easy to comprehend for different actors involved. Graphical representations of different business scenarios are critical to understand how different aspects of the system descriptions are analysed in relation to each other and how requirements from different perspectives are perceived as a whole. The goal of this paper is to introduce the modelling method for visualization of the process of publication of BSc thesis into institutional repositories. Universities need to investigate undergraduate students’ publications of their graduate work (BSc thesis) to promote knowledge of university repositories. Two different modelling methods were used to visualize publishing process and two case studies at two different universities were made. The results indicated and motivated that SICM method had more semantic power to visualize business process in a more comprehensive way.   

  • 63.
    Gustiené, Prima
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Magnusson, Monika
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Centre for HumanIT.
    Best Practices for E-learning on On-campus and Distance Education: A case Study of Karlstad University2015In: Information and Software Technologies: 21st International Conference, ICIST 2015, Druskininkai, Lithuania, October 15-16, 2015, Proceedings / [ed] G.Dregvaite, R. Damasevicius, Springer Science+Business Media B.V., 2015, Vol. 538, p. 93-103Conference paper (Refereed)
  • 64.
    Hamm, Peter
    et al.
    Goethe Universität Frankfurt, Germany.
    Krenn, Stephen
    AIT Austrian Institute of Technology GmbH, Austria.
    Pettersson, John Sören
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Secure and privacy-preserving identity and access management in CREDENTIAL2019In: Challenges in Cybersecurity and Privacy: the European Research Landscape / [ed] J.B. Bernabe & A. Skarmeta, Delft: River Publishers, 2019, p. 271-284Chapter in book (Refereed)
    Abstract [en]

    In an increasingly interconnected world, establishing trust between endusers and service providers with regards to privacy and data protectionis becoming increasingly important. Consequently, CREDENTIAL, fundedunder the European Union’s H2020 framework programme, was dedicated tothe development of a cloud-based service for identity provisioning and datasharing. The system aimed at offering both high confidentiality and privacyguarantees to the data owner, and high authenticity guarantees to the receiver. This was achieved by integrating advanced cryptographic mechanisms intostandardized authentication protocols. The developed solutions were testedin pilots from three critical sectors, which proved that high user convenience,strong security, and practical efficiency can be achieved at the same timethrough a single system.

  • 65.
    Heilborn, Martin
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Tillgängliga e-tjänster - svenska kommuners arbete med tillgänglighet vid utveckling av e-tjänster2014Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Antalet besökare på svenska kommuners webbsajter bestod år 2005 av drygt 60 procent av internetanvändarna i Sverige. Sedan dess har användandarna ökat precis som medellivslängden i Sverige också har ökat, under 2013 översteg medellivslängden 80 år för första gången hos män. Med en högre ålder ökar risken för olika funktionshinder och idag är det av stor vikt att kommunerna utvecklar sina webbplatser med detta i åtanke.

    Idag erbjuder så gott som alla svenska kommuner e-tjänster där medborgarna kan utföra sina ärenden på ett enklare, snabbare och självständigt sätt när de själva vill. Flera kommunsajter har både hög och bred tillgänglighet vid en första anblick. Dock skiljer sig ofta tillgängligheten markant på en kommuns startsida från den tillgänglighet som man finner på den del av webbplatsen som innehåller kommunens e-tjänster. Denna studie har visat att e-tjänsterna oftast har en lägre tillgänglighet än resten av webbplatsen och därför utesluter flera av de användare som tillhör kommunens målgrupp.

    Syftet med denna studie är att ta reda på varför tillgängligheten är lägre hos e-tjänsterna och vilka som är ansvariga för tillgängligheten och dess låga grad. Tidigare har antagandet gjorts att kommunerna är medvetna om att den bristande tillgängligheten hos e-tjänsterna gör dessa e-tjänster oanvändbara för flera grupper av användare. Den studie som presenteras här visar att en viss medvetenhet om dessa brister finns hos kommunernas utvecklare men även att den är låg.

    Kvalitativa telefonintervjuer har gjorts med fyra utvecklare från svenska kommuners IT-enheter och även en utvecklare hos en e-tjänstleverantör har intervjuats. Flera kunniga personer inom området tillgänglighet har också intervjuats över e-post. Telefonintervjuerna visade varför kommunerna har svårigheter att göra e-tjänsterna tillgängliga för hela sin målgrupp men även hur de arbetar med detta.

  • 66.
    Hellgren, Oskar
    et al.
    Karlstad University.
    Johansson, Malin
    Karlstad University.
    Medvetenhet kring integritet vid användande av applikationer i smartphones2013Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
  • 67.
    Jaakkola, Elina
    et al.
    Univ Turku, Sch Econ, Dept Mkt, Turku, Finland..
    Meiren, Thomas
    Fraunhofer Inst Ind Engn, Dept New Serv Dev, Stuttgart, Germany..
    Witell, Lars
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Linkoping Univ, Linkoping.
    Edvardsson, Bo
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
    Schfer, Adrienne
    Lucerne Univ Appl Sci & Arts, Dept Serv Management, Luzern, Switzerland..
    Reynoso, Javier
    Tecnol Monterrey, Dept Serv Management Res, San Pedro Garza Garcia, Mexico..
    Sebastiani, Roberta
    Univ Cattolica Sacro Cuore, Dept Econ & Business Management Sci, Milan, Italy..
    Weitlaner, Doris
    Campus 02 Univ Appl Sci, Dept Informat Technol & Business Informat, Graz, Austria..
    Does one size fit all?: New service development across different types of services2017In: Journal of Service Management, ISSN 1757-5818, E-ISSN 1757-5826, Vol. 28, no 2, p. 329-347Article in journal (Refereed)
    Abstract [en]

    Purpose - The extant new service development (NSD) literature tends to assume that the key practices for NSD identified in one context apply for all services, and has failed to sufficiently consider differences in NSD between service types. The purpose of this paper is to explore the nature of NSD across different service types. Design/methodology/approach - An extensive, cross-sectoral survey was conducted in seven countries. Data from 1,333 NSD projects were analyzed to empirically derive a service typology and examine if and how different types of services vary in terms of NSD resources, practices, methods, and results. Findings - Based on six service characteristics, the study identifies four service types: routine-intensive, technology-intensive, contact-intensive, and knowledge-intensive services. The study also identifies specific NSD resources, practices, methods, and results that are prevalent across the service typology. The evidence indicates that the use of advanced practices and methods differs dramatically between service types. Practical implications - The paper enables practitioners to expand their current understanding on NSD by providing insights into the variability of NSD across service types. The results suggest that either service-type-specific models or a configurable model for NSD should be developed. Originality/value - This study provides one of the first empirically derived service typologies for NSD. The study demonstrates that NSD resources, practices, methods, and results differ across service types, thereby challenging the "one size fits all" assumption evident in current NSD research.

  • 68.
    Jansson, Tomas
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Agila projektledningsmetoder och motivation: Varför man blir produktiv av att flytta lappar på en whiteboard2015Doctoral thesis, monograph (Other academic)
    Abstract [en]

    Agile methods for Information Systems Development (ISD) projects are claimed to encourage developers to be more flexible and efficient by means of arrangements in the development team’s physical and social environment. Research has, however, not yet answered the questions of how, why, and in what contexts agile methods work. ISD can be understood as a highly complex undertaking, which requires the developers’ creativity. The creative process is susceptible to the individual’s task motivation, which in turn is affected by the physical and social environment. In view of this, I argue that theories of motivation, such as the Self-Determination Theory, and theories of creativity could be usefully applied in such research. This study analyses Scrum, one of the most popular agile methods. Empirical data were collected through focused interviews with developers who had extensive experience of working in projects using various agile methods. Narratives of work episodes with perceived high and low motivation were analyzed in terms of motivation theory. Interview data were classified according to the type of motivation experienced and analyzed in relation to the agile method arrangement involved. The results of the investigation demonstrate how agile methods affect developers’ motivation in ways that are conducive to creative performance. The most pronounced effects are related to the individuals’ perceived work-related competence, autonomy, and sense of belonging to the team. Several agile arrangements in combination affect motivation in the positive direction, the single most influential factor being the team’s daily stand-up meetings. The agile arrangement that seems most difficult to implement without causing episodes of low motivation is the product owner role. The analytical approach taken in this study contributes to a better understanding of the aspects that are critical to the successful implementation of agile methods.

  • 69.
    Jennings Saul, Caroline
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Eawag: Swiss Federal Institute of Aquatic Science and Technology, Environmental Social Sciences, Dübendorf, Switzerland.
    Gebauer, Heiko
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Eawag: Swiss Federal Institute of Aquatic Science and Technology, Environmental Social Sciences, Dübendorf, Switzerland.
    Digital transformation as an enabler for advanced services in the sanitation sector2018In: Sustainability, ISSN 2071-1050, E-ISSN 2071-1050, Vol. 10, no 3, article id 752Article in journal (Refereed)
    Abstract [en]

    People in Base of the Pyramid markets still face difficulties when it comes to sanitation. Container-based Sanitation (CBS) services represent a promising advanced sanitation service. Despite the observed outcomes of CBS services, organizations face obstacles when providing these services. To overcome these obstacles, digital transformations of these services are being carried out. We rely on multiple case studies to understand these digital transformations. Our findings highlight (1) the challenges these case organizations faced before engaging in the digital transformation, (2) their individual digital transformation pathways, and (3) a general framework for digital transformations in BoP markets.

  • 70.
    Jens, Persson
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Projektstyrning i offentlig verksamhet: En studie ur projektledarens perspektiv2018Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    A multi project environment entails challenges to project members as well as for the unit who governs the projects. The purpose of this paper is to create a greater knowledge about how project portfolio management can function in practice in different contexts. This paper concerns the public sector which creates additional challenges for the project portfolio management. They must for example always respect how projects will affect the society. Furthermore, the projects in public sector usually have a much stricter budget as well as greater demands. The paper is based on a qualitative study in which eight project managers have been asked how they experience the project portfolio management within the public sector. The answers can be interpreted to that the relationship between the principal and the project manager is crucial to how the project portfolio management is experienced, especially concerning the degree of participation and expectations. Furthermore, there are several aspects which suggests that the mother organization and the project management are clashing. This shows itself for example in resource allocation problems and quick decision making. One way to interpret this is that it depends on two different views on decision making. The public sector entails a bureaucratic system that according to some respondents often slows decisions down, decisions which they maybe view as self-evident. To have a good and effective project management in the public sector seems hard. It is suggested though, that the project portfolio management should be adjusted to the prerequisites that each organization entails. The study also shows the importance of the relationship between agent and principal and how it affects the possibilities to operate projects effectively.

  • 71.
    Johansson, Andreas
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Utveckling av system utan kravhantering: Intervjustudie på ett lokalt svenskt företag2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Denna studie kommer att beröra ett IT-konsultbolag som utvecklar system utan en explicit kravhantering. Syftet med denna studie är att se hur de utvecklar system utan kravhantering. Studien ska visa hur projekt utan kravhantering tas fram och om det finns några generella likheter och skillnader mellan projekt med och utan kravhantering.

     

    Studien har tre stycken undersökningsfrågor som den kommer att beröra. 1. Vilket är företagets tillvägagångssätt för att få fram de funktioner som systemet ska tillhandahålla om det inte finns en specifikt utformad kravhantering? 2. Finns det några likheter och skillnader i hur systemutvecklingsarbetet utförs med respektive utan en klassisk kravhantering? 3. Hur avgörs det att ett projekt är färdigt om det inte finns någon kravspecifikation? För att få dessa frågor besvarade har studien använt sig av semistrukturerade intervjuer för att kunna samla in den information från respondenterna som behövdes för att besvara dessa frågor.

     

    Resultatet från undersökningen visar att det skiljer sig en del på hur system blir utvecklat i jämförelse med kravhantering. När resultatet från respondenterna jämförs med metodlitteratur inom kravhantering så visar det på skillnader, men även likheter. Resultatet visar att kommunikationen med kunderna som leverantören är det viktigaste kriteriet för att system ska kunna utvecklas utan kravhantering. Eftersom det inte finns en kravhantering att falla tillbaka på så är det interaktionen med kunden som driver projektet framåt. Feedback gör det möjligt för utvecklarna att fortsätta bedriva utvecklingen av ett system. Det finns även likheter mellan projekt som bedrivs med kravhantering och de som bedrivs utan kravhantering. Kvalitetssäkring är en av dessa.

     

    Förhoppningsvis kan min studie ligga till grund för att fortsätta att undersöka om det verkligen är nödvändigt att använda sig av kravhantering eller om att de går att utveckla system på andra sätt.

  • 72.
    Jones, Stephen
    et al.
    Univ Dublin Trinity Coll, Dept Comp Sci, Dublin, Ireland.
    Keane, A.
    Univ Dublin Trinity Coll, Dept Comp Sci, Dublin, Ireland.
    Stawiarski, A.
    Univ Dublin Trinity Coll, Dept Comp Sci, Dublin, Ireland.
    Fatus, R.
    Univ Dublin Trinity Coll, Dept Comp Sci, Dublin, Ireland.
    Kane, Bridget
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    The Impact of Application System Messages on the Usability of Healthcare Software Applications2016In: 2016 IEEE 29th International Symposium on Computer-Based Medical Systems (CBMS), IEEE, 2016, p. 306-311Conference paper (Refereed)
    Abstract [en]

    The quality and impact of application system messages (ASMs) is an important yet neglected area of human computer interaction (HCI) in healthcare. Complex, techni- cal, uninformative ASMs contribute towards user frustration, lack of acceptance, may lead to interruptions in healthcare workflow, and impact patient safety. ASMs refer to messages displayed within a software application and includes error messages, alerts, reminders and exception technical error messages.

    We report on a usability evaluation and users’ attitudes to system messages in order to inform recommendations for ASM design. A descriptive two part study incorporates a questionnaire and a system usability evaluation of 23 error messages, sourced from four healthcare software applications.

    The majority of participants (56%) indicate that constructive advice within ASMs is insufficient and 48% experience an interruption to workflow as a consequence of the delivery and display of ASMs. Messages evaluated are explicit (95%) and visible (90%) while consistency (68%) and politeness (48%) could be improved. The ASMs encountered lack constructive advice (32%), are imprecise (23%) and do not attempt to reduce workload. All respondents agree that there is a need for system consistency and 92% have preference for consistency of ASM presentation.

    We conclude that the elimination of inappropriate interrup- tions to users will improve healthcare efficiency, and reduce risks to patient safety. A healthcare application that relays constructive advice, is consistent in the implementation of ASMs and is considerate of workflow should ensure a more positive user experience, and improve technology acceptance among healthcare professionals. 

  • 73.
    Jonsson, Klara
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Designprinciper vid gränssnittsdesign för barn och unga med neuropsykiatriska funktionsvariationer2018Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
  • 74.
    Kane, Bridget
    et al.
    University of Dublin, Trinity College, Ireland.
    Groth, Kristina
    Karolinska Univ Hosp, Solna, Sweden.
    Multidisciplinary Work Practices: A Comparison of Three Major European Hospitals2014In: 2014 IEEE 27th International Symposium on Computer-Based Medical Systems, IEEE, 2014, p. 369-375Conference paper (Refereed)
    Abstract [en]

    This paper reviews the practices of multidisciplinary teamwork (MDT) for cancer care in three large teaching hospitals in separate jurisdictions. Ethnographic observations provide the main source of data, which are verified though interviews, and in some cases by surveys and analysis of video recordings. We demonstrate how MDT practices develop among different groups, and in different jurisdictions. Common practices are identified and differences explained. Work practice analysis is an integral part of our research, and this study provides insights into medical teamwork and decision-making. 

  • 75.
    Kane, Bridget
    et al.
    University of Dublin, Trinity College, Ireland.
    Luz, Saturnino
    Expanding the HCI Agenda in Healthcare2014In: 2014 IEEE 27th International Symposium on Computer-Based Medical Systems, IEEE, 2014, p. 382-385Conference paper (Refereed)
    Abstract [en]

    Designing technology for use in healthcare, and its evaluation in the healthcare setting, deserves special attention because of the nature of the special context of use. Biological hazards and the risk of infection, issues of privacy and security, system response times, as well as human factors and patient safety are identified as areas deserving of special attention. We give examples and quote from clinician interviews for illustration, and we argue that increased focus from the HCI community on these areas will bring tangible benefits of health information systems to healthcare staff, and ultimately improve patient services. 

  • 76.
    Kling, Andrea
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Att hitta eller inte hitta på 10 kommuners webb: En jämförande studie över tillgänglighet för personer med läs- och skrivsvårigheter2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Undersökningens problemområde är att personer som har läs- och skrivsvårigheter kan ha

    svårt att hitta information på sin kommuns webb. Enbart vissa kommuner erbjuder tjänster

    för personer med läs- och skrivsvårigheter. Syftet är att studera vilka webbtillgänglighetsriktlinjer

    som kommunernas webbsida uppfyller med inriktning på läs- och

    skrivsvårigheter/dyslexi. Genom att använda metoderna innehållsanalys, dokumentanalys och

    automatisk granskning av webbsidor tog studien reda på hur kommunernas webbsidor är

    tillgänglighetsanpassade för användare med läs- och skrivsvårigheter/dyslexi. Resultatet av

    undersökningen visar att två av tio kommuner följer de riktlinjer som granskades, utom en

    riktlinje som ingen av kommunerna uppfyllde. Slutsatsen av undersökningen är att även om

    kommunerna säger att deras webbsida är tillgänglighetsanpassad kanske den inte är det. Det

    omvända gäller också, att en del av de kommuner som inte nämner att de är tillgängliga

    faktiskt i stor utsträckning har följt riktlinjerna för webbtillgänglighet.

  • 77.
    Kostopoulos, Alexandros
    et al.
    Hellenic Telecommunications Organization R&D Athens, Greece.
    Sfakianakis, Evangelos
    Hellenic Telecommunications Organization R&D, Athens, Greece.
    Chochliouros, Ioannis
    Hellenic Telecommunications Organization R&D, Athens, Greece.
    Pettersson, John Sören
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Krenn, Stephan
    AIT Austrian Institute of Technology, Vienna, Austria.
    Tesfay, Welderufael
    Goethe University Frankfurt, Frankfurt, Germany.
    Migliavacca, Andrea
    Lombardia Informatica S.p.A., Milan, Italy.
    Hörandner, Felix
    Graz University of Technology, Graz, Austria.
    Towards the Adoption of Secure Cloud Identity Services2017In: ARES '17 Proceedings of the 12th International Conference on Availability, Reliability and Security, New York: Association for Computing Machinery (ACM), 2017, p. 1-7, article id 90Conference paper (Refereed)
    Abstract [en]

    Enhancing trust among service providers and end-users with respect to data protection is an urgent matter in the growing information society. In response, CREDENTIAL proposes an innovative cloud-based service for storing, managing, and sharing of digital identity information and other highly critical personal data with a demonstrably higher level of security than other current solutions. CREDENTIAL enables end-to-end con€dentiality and authenticity as well as improved privacy in cloud-based identity management and data sharing scenarios. In this paper, besides clarifying the vision and use cases, we focus on the adoption of CREDENTIAL. Firstly, for adoption by providers, we elaborate on the functionality of CREDENTIAL, the services implementing these functions, and the physical architecture needed to deploy such services. Secondly, we investigate factors from related research that could be used to facilitate CREDENTIAL's adoption and list key bene€ts as convincing arguments.

  • 78.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Social and Psychological Studies (from 2013).
    Magnusson, PeterKarlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).Witell, LarsKarlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
    Service innovation for sustainable business: Stimulating, realizing and capturing the value from service innovation2019Collection (editor) (Other academic)
    Abstract [en]

    Service innovation is a concept that, for the last decade, has received increased attention both among academics as well as practitioners. However, service innovation is a multi-fragmented concept which often induces confusion. The main purpose of the book is to discuss and explain what service innovation is, based on contemporary research. It explains service innovation from three different perspectives: stimulation, realization, and value capture. Stimulation: Focuses on the front-end of service innovation. It deals with structures, cultures, and processes that stimulates innovation. Idea management will be a central part of this, where the specifics with handling service ideas, both internally and externally, are illuminated. Realization: Deals with aspects on how to realize service innovations. This includes different aspects such as specific tools to be used for developing services, and also processes such as service design which aims to receive a better understanding of the customer or user. As co-creation is an important aspect of service innovation, this will also be dealt with. Finally, as many service innovations require behavior change (internally within the organization and externally among the receiving parties), this will also be covered. Value capture: Companies transitioning to become more service-oriented discover the need to reconsider old business models in order to capitalize on their service offerings. Services are often taken for granted and included in the price. This book will addresses the problem of going "from free to fee". In addition, the book also deals with the difficulties that involve moving from a traditional product-oriented logic to a more contemporary service-logic.

  • 79.
    Larsson, Elin
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Privat information på sociala medier.: Vilka faktorer kan påverka vilka kvinnor som offentliggör privat information på Sociala medier?2014Student paper second term, 5 credits / 7,5 HE creditsStudent thesis
    Abstract [sv]

    Syftet med denna B-uppsats i informatik är att få en bild av samt få bättre förståelse för vilka faktorer det är som kan påverka vilka kvinnor i åldern 18-25 som offentliggör privat information på sociala medier.  Dock har inte djupintervjuer tillämpats utan enkäter, vilket annars är normalt för ett kvantitativt tillvägagångssätt. Enkäter valdes för att respondenterna skulle kunna svara anonymt eftersom syftet är att undersöka samt analysera vilka kvinnor i ålder 18-25 offentliggör privat information på sociala medier.  

     

    Utifrån en enkätundersökning som skickades ut elektroniskt till 25 kvinnor i åldern 18-25 har jag kunnat identifiera olika faktorer som bidrar till varför vissa kvinnor delar med sig av mer privat information på sociala medier.

     

    Några av de slutsatser som dragits utifrån denna studie är att kvinnor som befinner sig i ett offentligt förhållande oftare delar med sig av information på sociala medier samt att de som studerar är mer aktiva på sociala medier. 

  • 80.
    Lehn, Dan
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    God kvalitet i programkod: Akademiska ideal jämförda med pragmatiska krav i yrkeslivet2016Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Vid universitetsutbildningar inom IT-området undervisas studenter om innebörden av att skriva kod av god kvalitet. Syftet med denna kandidatuppsats i informatik var att undersöka om den innebörd av god kvalitet i kod som gäller vid akademisk utbildning i informatik, också delas och används av yrkesverksamma utvecklare. Sex utvecklare har tillfrågats medhjälp av ett detaljerat frågeformulär som täcker en mängd aspekter av kodkvalitet om derassyn på kod och kvalitet. Resultatet visar att deltagarna delar uppfattningen med akademisk utbildning om innebörden av god kvalitet i kod. Men de anser sig samtidigt inte ha tillräckligt med tid i sitt yrkesliv, för att skriva kod av den kvalitet de önskar.

  • 81.
    Leung, Linda Mee-Lin
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Training for the worst: A qualitative study for the potential use of a digital tool so support contingency exercises for public bodies and companies in Akershus County2016Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Preparing for crisis is a challenge. To be prepared to handle a crisis, organizationshave to practice. Crisis management exercises are never performed as often theyshould, as it is expensive and takes long time to plan.The purpose of this thesis is to examine how public bodies and other organizations inAkershus plan and execute crisis management exercises. The thesis aims to evaluateinterest and survey pre-conditions and useful features for a digital tool to complementtraditional contingency exercises.A qualitative approach has been applied in form of interviews and literature review asthe objective is to achieve comprehension of the interviewed organizations routinesand practices, and the circumstances which may affect their need for a digital trainingtool.Six key factors in crisis management are identified in the literature review. Thefactors are: flexibility, communication, cooperation and coordination as well asinformation and improvisation. In addition, methods to understand how users interactwith technology as well as how to design responsive web pages were explored.The analysis is based on empirical results from five interviews from fiveorganizations. The empirical results were compared to the key factors from theliterature review.The study shows that the most of the interviewed organizations use CIM®, and thatall of them implement tabletop or scenario exercises in their training. The interviewedorganizations believe that a digital tool for contingency exercises can be acontribution to traditional exercises, but there are issues concerning how cooperationand communication can be maintained in any digital tool to be used in an area wherefunctional communication and cooperation is necessary.

  • 82.
    LILJEBORG, SOFIE
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    KONSUMENTER OCH FÖRETAG I SOCIALA MEDIER: DEN SOCIALMEDIEANVÄNDANDE KONSUMENTENS FÖRVÄNTNINGAR PÅ FÖRETAGS TILLGÄNGLIGHET PÅ FACEBOOK OCH TWITTER2013Independent thesis Basic level (university diploma), 5 credits / 7,5 HE creditsStudent thesis
    Abstract [sv]

    Arbetet med denna uppsats syftar till att undersöka konsumenters förväntningar gentemot företags tillgänglighet i sociala medier. Detta är ett högst relevant ämne idag då användandet av sociala medier är så pass stort bland privatpersoner och då allt fler företag söker sig till denna kommunikationskanal och inser värdet av att använda den rätt gentemot sina kunder.

    Jag genomförde en enkätundersökning med frågor som behandlade om respondenten följer företag via sociala medier, om denne förväntar sig att hitta företag på sociala medier och hur dennes inställning gentemot företaget påverkas beroende på om detta finns på sociala medier eller ej. Mitt teoretiska underlag hittade jag främst genom att använda sökmotorn Google och sökord som ”Konsumenter företag sociala medier”.

    Min enkätundersökning resulterade i siffror som pekar på att konsumenternas förväntningar på att företag ska finnas på sociala medier har ökat det senaste året och kommer fortsätta öka i och med att fler företag tar denna kommunikationskanal till sig med mål att möta konsumenten där denne finns, vilket idag är på sociala medier. Den främsta kanalen för supportärenden är fortfarande de traditionella sätten mail och telefon. Mina respondenter angav att de i första hand förväntar sig evenemang, kampanjer och rabatter, utöver den grundläggande kontaktinformationen, från företag via sociala medier.

    Min slutsats är att företag som vill utveckla sin kundkontakt och marknadsföring bör bli aktiva användare av sociala medier. Att hitta företag och att kunna interagera med dem via dessa kanaler är något som blir allt vanligare och därför ökar också konsumenternas förväntningar på dessa områden. Även om förväntningarna från konsumenterna idag mest gäller kampanjer och event så pekar utvecklingen mot att dessa förväntningar framöver även kommer att gälla möjlighet till kundtjänst och supportfunktioner i sociala medier.

  • 83.
    Lindgren, Ida
    et al.
    Linköpings universitet.
    Christiansson, Marie-Therese
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Stakeholder analysis in public e-service development: exploring a possible research-practice gap2015Conference paper (Refereed)
    Abstract [en]

    Municipal development of public e-services in Sweden has been criticized by researchers for being steered by quantitative measures, rather than by the actual demands and needs of these services. The results are public e-services that few citizens use. Several scholars have urged municipalities to adopt a stakeholder approach to the development of e-services in order to better understand the actors involved in public e-service development, implementation, and use. The need for a deeper understanding of stakeholders and their various needs are recognized also by practitioners. There are several analytical tools for stakeholder analysis presented by researchers, but these have not yet been widely adopted by practitioners. We present preliminary results from a workshop, with practitioners engaged in public e-service development, designed to investigate this possible research-practice gap. By asking practitioners to react on scholarly work designed for their practice, we investigate their perceptions on a research-based text and their view on its possible utility in their everyday work. The preliminary results show that there are indeed challenges concerning communicating analytical tools, authored by and for researchers, to practitioners. Some tips on how to adjust scholarly text to better fit practitioners needs are extracted and presented, and the paper is concluded with suggestions on how to further explore this knowledge domain. 

  • 84.
    Lindmark, Sofia
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Införande av IT i skolan: En kvalitativ studie utvärderande införandet avpersondatorer till eleverna på Norrhammarskolan2016Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Många skolor har problem med att införa ny teknik och tyvärr fastnar skolor ofta i en serie av påbörjade införanden där de testar olika lösningar som aldrig leder till fullständigt införande. Syftet med denna fallstudie är att undersöka hur lyckat införande av IT i skolor ser ut samt utvärdera Norrhammarskolans införande av persondatorer till sina elever mellan årskurs 6 till 9 mot detta.

    Fallstudien är kvalitativ med intervjuer samt en enkät av intressenter på nivåer som berörde införandet och frågorna är framtagna ur en analysmodell som visar hur införande av IT i skolor kan se ut. Denna inkluderar hantering av förändring, införandeprocessen och dess fem faser samt principer på vad lyckat införande av IT i skolan kan innebära.

    Undersökningen av Norrhammarskolans införande visade problem som saknaden av en lokal grupp på skolan som då heller inte hanterade förändringsarbetet. Konkret införandeplan och lokalt ledningsstöd fanns dessutom inte samt att det fanns behov av bättre resursplanering innan införandet och bättre tillförsel av detta. Mycket som räddade dem var kompetent personal som tog ett stort ansvar, något som skapade nyckelpersoner som nu Norrhammarskolan är beroende av. Trots ett skakigt införande gynnar införandet barn och föräldrar inom Skellefteå kommun samt principerna för lyckat införande av IT i skolor uppnås till stor del.

  • 85.
    Lindskog, Carin. E
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Ambidexterity in Agile Software Development Projects: A conceptual paper2019Conference paper (Refereed)
    Abstract [en]

    Paradoxes or dilemmas have a long time been discussed in the leadership literature and one of these paradoxes, organizational ambidexterity, is developing as a new research paradigm. Organizational ambidexterity signifies an organizations ability to manage both exploitation and exploration and has been associated with higher levels of organizational performance. How leaders can orchestrate the allocation of resources to both achieve exploitation (continuity) and exploration (change), and at the same time manage conflicts that arise, are the core of leadership challenges. Projects are important aspects of human resource management(HRM) activities. For instance, scholars have point out that projects are a key factor in HRM daily processes and that project development is considered critical to competitive benefit. Today, projects are established within and between organizational functions and often span organizational boundaries. While traditional or plan-driven software development projects were assessed through the classical triple constraints of cost, quality, and schedule, agile software development (ASD) projects are also assessed on e.g., communication, collaboration, and responsiveness. ASD projects possess unique combinations of stability and turbulence. Several agile methods exist, but for all existing methods, the underlying assumption is that they are good at "everything", i.e., both exploitation and exploration. So far, very few research initiatives have analyzed how the ASD frameworks are supporting both exploitation and exploration. The fundamental underpinnings of the ASD research field must therefore be better conceptualized and theorized. The objective of the study is to understand how ambidexterity in the context of ASD projects can be defined. As a help for understanding, this study develop one conceptual framework based on interdisciplinary sources of literature. Furthermore, a second framework provide a clarification of the dynamic capability of ambidexterity from the research field of ASD and the impacts on the different organizational levels. The work will help both researchers and practitioners to understand how to prepare organizations in a better way in order to handle the variety of future business requirements.

  • 86.
    Ljungdahl Eriksson, Martin
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Ljudbubblan: Ljuddesign för en behovsanpassad ljudmiljö2016Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    I allmänhet planeras och kontrolleras ljudmiljöer utifrån fysiska mätningar och åtgärder. Detta förhållningssätt är närmast defensivt i den bemärkelsen att man försöker skydda människan från vad man anser vara ljudföroreningar i stället för att ta vara på kvalitativa egenskaper hos en ljudmiljö. Den här uppsatsen tar fasta på vikten av ett förändrat förhållningssätt till ljudmiljöer och förhåller sig till designkomplexiteten genom ett tvärvetenskapligt holistiskt och explorativt förfarande.  En ljuddesignprocess där forskare har samarbetat med slutanvändare genom flertalet iterativa faser, för att utforma ambienta, behovsanpassade ljudmiljöer vilka av användarna beskrevs som att befinna sig i en bubbla av ljud. I arbetet anpassas användarorienterade designmetoder från informatik till ljuddesign, och därigenom fås ett användardeltagande både i laboratorietester och i fältexperiment. Slutanvändarens upplevelser och bedömning av ljuddesign har kontinuerligt använts för att förfina och förbättra ljuddesignen. Testmetoden har genom dessa faser också utvecklats för att kunna undersöka användarens upplevelser. Metoden är uppdelad i två steg. Steg ett innefattar en användningscentrerad studie i ett perceptionslaboratorium där en kontorsmiljö simulerades audiellt och visuellt. Steg två består av ett fältexperiment där kontorspersonal använde två prototyper som genererade en digital ljudmiljö framtagen för att ge stöd åt fokuserat arbete. I uppsatsen påpekas att för att behovsanpassa en designad ljudmiljö behöver designmetoden vara användningscentrerad, eftersom design av ljudmiljöer måste ske i samverkan med slutanvändaren, och kontextbaserad, då ljudmiljöers funktion är att stödja användarens aktiviteter.

     

  • 87.
    Luberts, Louise
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    De effekter ny teknik har för det svenska bankväsendet: En fallstudie av Sparbanken Rekarnes kundtjänst2016Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
  • 88.
    Lundberg, Åsa
    Karlstad University.
    Webbsidor för webcomics: En studie av hur 10 vana besökare ser på den webbdesign som presenterar fyra populära serier2013Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
  • 89.
    Löfberg, Nina
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Åkesson, Maria
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
    Creating a service platform: how to co-create value in a remote service context2018In: The journal of business & industrial marketing, ISSN 0885-8624, E-ISSN 2052-1189, Vol. 33, no 6, p. 768-780Article in journal (Refereed)
    Abstract [en]

    Purpose The purpose of this paper is to further develop the construct of service platform and to clarify the definition of service platform in an industrial context. To do so, an understanding of the foundations for service platforms, based on a service perspective, is created. Design/methodology/approach The study has adopted a qualitative case study approach and builds on in-depth interviews with remote service teams in two multinational firms: one in the food processing and packaging industry and the other in the pulp and paper industry. Findings The foundations for successful service platforms consist of modularising resources, integrations and service processes to create value propositions. The value propositions could result in variations of a service or in variations of different services. When defining the concept service platform, the perspective of service needs to be made evident; therefore, the authors define service platform as: value proposition(s) consisting of a modular structure that invites to and facilitates value co-creation between resources, through integration opportunities in a continuous service process. Research limitations/implications The results are based on the perspective of two suppliers in similar industries; only remote services were studied. Firms from different types of industries and other types of services could add to the research on service modularity according to a service perspective. Moreover, information about customers and other actors' involvement on the platform was gathered from the firms studied, no customers or other actors were interviewed. Practical implications This study shows the importance of a firm involving itself in the value creation of the customer, that is, focusing on value co-creation. This implies a close cooperation between the manufacturer and its customer - not only at a given point in time but also over a longer period of cooperation. Through the different types of modules building up the service platform, value co-creation can take place in various ways. Originality/value This study offers original empirical contributions on platforms from a service perspective. The study contributes to servitisation, service modularity and service (dominant) logic research by developing an understanding of the foundations for service platforms based on a service perspective. It also contributes to platform research more specifically by developing a definition of service platform in an industrial context.

  • 90.
    Magnusson, Monika
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Facebook Usage During a Flood: a Content Analysis of Two Local Governments’ Facebook Pages2016In: Proceedings of the 27th Australasian Conference on Information Systems (ACIS2016), Wollongong: University of Wollongong Faculty of Business , 2016Conference paper (Refereed)
    Abstract [en]

    During a disaster it is vital that government agencies provide timely and accurate information to the public. Lately, social media such as Facebook have become important channels for crisis communication. The purpose of this study is to identify the types of usage and topics in which users of a local governments’ Facebook page engage, during a flood. A content analysis was carried out on two local governments’ Facebook pages during two floods in 2013; The Bundaberg Regional Council’s (BRC) and the City of Calgary’s (CC). The results show that Facebook is an important channel for spreading information. Users’ engagement is especially high in real-time operational information concerning road or school closures and drinking water. Also, the coordination of relief efforts such as volunteering raises a lot of interest. Important usage types and topics to communicate through a local government’s Facebook page are proposed.

  • 91.
    Magnusson, Monika
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Information Seeking and Sharing During a Flood: A Content Analysis of a Local Government’s Facebook Page2014In: European Conference on Social Media (ECSM 2014) / [ed] A. Rospigliosi, S. Greener, UK: Academic Conferences Limited, 2014, Vol. 1, p. 305-311Conference paper (Refereed)
    Abstract [en]

    In times of floodings and other natural disasters, timely and adequate information to the concerned public is vital to delimit damages, avoid panic, or sometimes even to save human lives. Lately, social media, such as Facebook, have become a vital and powerful channel for crisis communication, as a result of its remarkable diffusion. Recent disasters have shown that people turn to local government’s Facebook pages for information in a time of crisis. So far, few studies exist about what kind of information citizens seek and share on Facebook when a flood occurs. The purpose of this study is therefore to identify both the citizens’ requests for information from local government during a flooding event as well as the information that they share. An exploratory study of the communication on the City of Calgary’s Facebook page during the flood in June 2013 was performed. Content analysis of user posting was applied in order to identify recurrent topics. The results show that people in the early (acute) phase search for instructive information that would help them decide how, when, and where to evacuate. Information on road closures, preferably in the form of maps, was also a common request. Moreover, there were frequent requests for adjusting and reassuring information on the quality of the drinking water. Throughout the event, many also displayed an altruistic behavior as they wanted to know how they could volunteer or donate utilities to the victims. This was the most predominant theme in the user postings along with expressions of gratitude to the city’s mayor, emergency workers and volunteers. It is also apparent from the number of user postings that people turned to the Facebook page to seek for and share information in the initial stage of the flood.

  • 92.
    Magnusson, Monika
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Bellström, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Thorén, Claes
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Facebook usage in government: A case study of information content2012In: AMCIS 2012 Proceedings. Paper 11, Atlanta: Association for Information Systems , 2012Conference paper (Refereed)
    Abstract [en]

    Social media is making its way into government agencies as a medium for citizen communication. A recent survey suggests that almost half of the population in Sweden uses Facebook. Consequently, government agencies such as municipalities have started adopting Facebook to ‘be where the users are’. Facebook offers new opportunities for rapid dissemination of information and dialogue with the public that may lead to greater transparency and increased e-democracy. However, relatively few studies exist that have examined the actual content in governments’ Facebook pages. In this exploratory case study of a Swedish municipality’s Facebook page, several categories of information posted on the Facebook wall are identified. While the municipality uses the wall primarily for marketing events, the public members display a diverse usage including requests for information or services, reports of service failure, and making complaints. Both parties also use the wall for community building.

  • 93.
    Magnusson, Monika
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013). Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Nyberg, Lars
    Karlstad University, Faculty of Health, Science and Technology (starting 2013), Centre for Climate and Safety (from 2013). Karlstad University, Faculty of Health, Science and Technology (starting 2013), Department of Environmental and Life Sciences (from 2013).
    Wik, Malin
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Information Systems for Disaster Management Training: Investigating User Needs with a Design Science Research Approach2018In: Proceedings of the 15th International Conference on Information Systems for Crisis Response and Management ISCRAM2018 / [ed] F.K. Boersma & B. Tomaszewski, ISCRAM , 2018, p. 841-850Conference paper (Refereed)
    Abstract [en]

    Societal threats such as global warming and terror attacks make crisis preparedness and crisis training a major priority in governments worldwide. Unfortunately, training is limited, partly due to complex and resource-demanding planning of traditional exercises. Several crisis training software have been developed as a complement. However, reports in research on their usage are rare, which indicates that the diffusion is limited. A potential explanation is that the systems fail to meet important needs in the organizations and/or sound information systems (IS) design principles. This paper describes the first phase of a design science research (DSR) project aiming at developing information systems for disaster management (ISDM) training, and accompanying training methods in local and regional governments. The purpose of this paper is to investigate perceived problems in current crisis training and identify opportunities for ISDM training in the application domain. Another purpose is to outline expected artifacts in the project.

  • 94.
    Magnusson, Monika
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Pettersson, John Sören
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Bellström, Peter
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Andersson, Henrik
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Developing crisis training software for local governments: From user needs to generic requirements2018In: Information Systems Development: Designing Digitalization (ISD2018 Proceedings) / [ed] B. Andersson, B. Johansson, S. Carlsson, C. Barry, M. Lang, H. Linger, & C. Schneider, Lunds universiet , 2018, p. -12Conference paper (Refereed)
    Abstract [en]

    In this paper we analyze and present the generic requirements identified for a software aiming at supporting crisis management training in local governments. The generic requirements are divided into overall requirements, requirements connected to the trainer’s role and requirements connected to the trainee’s role. Moreover, the requirements are mapped to problems as well as opportunities. Finally, we present examples of elaborations of the addressed requirements based on software design considerations. In our work we applied a design science approach and the artifact presented in this paper is a list of generic requirement. The presented requirements and the systems development process used, provide guidelines for systems analysts and developers in future systems development projects aiming at constructing new software for crisis management training

  • 95.
    Magnusson, Monika
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Pettersson, John Sören
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Bellström, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Computer Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Andersson, Henrik
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Developing Crisis Training Software for Local Governments: From User Needs to Generic Requirements.2019In: Advances in Information Systems Development: Lecture Notes in Information Systems and Organisation / [ed] ndersson B., Johansson B., Barry C., Lang M., Linger H., Schneider C, Cham: Springer, 2019, p. 79-96Chapter in book (Refereed)
    Abstract [en]

    In this paper, we identify, analyze and propose generic requirements for software aiming at supporting crisis management training in local governments. The study builds on a Swedish-Norwegian R&D project based on a quadruple helix model. A design science approach was applied and the artifact presented in this paper is a list of generic requirements. The generic requirements are divided into overall requirements, requirements connected to the trainer’s role and requirements connected to the trainee’s role. The requirements are also mapped to the problems and opportunities identified in the project. Finally, we present examples of elaborations of the addressed requirements based on software design considerations. The presented requirements and the systems development process that was used provide guidelines for systems analysts and developers in future systems development projects aiming at constructing new software for crisis management training.

  • 96.
    Magnusson, Monika
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Öberg, Lena-Maria
    Mittuniversitetet.
    Crisis Training Software and User Needs: Research Directions2015In: ISCRAM2015 Conference Proceedings: 12th International Conference on Information Systems for Crisis Response and Management / [ed] Palen, Büscher, Comes & Hughes, ISCRAM, 2015, Vol. 1Conference paper (Refereed)
    Abstract [en]

    Crisis management training software is gaining researchers’ as well as practitioners’ interest. In order to truly support organizations it is important that such software responds to actual user needs. The aim of this study is to compare existing initiative described in research with the needs of the users and to identify possible research directions for forthcoming studies. The literature review shows that discussions on users’ needs are superficial at best. The software described in research mainly focus on co-located execution of exercises, often in the form of simulations. Furthermore, a “right or wrong” behavior is usually built-in. Empirical data from a web survey indicate that flexibility in time and space during training is a fundamental user need. This is not particularly acknowledged in earlier research. Neither is the users’ wish for better support in designing exercises. We propose that system flexibility, modularity and pedagogy for computer based crisis training are urgent issues for future research.

  • 97.
    Mäenpää, Moa
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Journalen via nätet är inte bara patientnytta: Utvärdering av verksamhetsnytta på psykiatriska verksamheter i Värmland2017Independent thesis Basic level (degree of Bachelor), 180 HE creditsStudent thesis
  • 98.
    Méndez Fernández, Daniel
    et al.
    Technische Universität München Garching Germany.
    Christiansson, Marie-Therese
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Wieringa, Roel
    University of Twente Enschede, The Netherlands.
    Naming the pain in requirements engineering: Contemporary problems, causes, and effects in practice2016In: Journal of Empirical Software Engineering, ISSN 1382-3256, E-ISSN 1573-7616, p. 1-41Article in journal (Refereed)
    Abstract [en]

    Requirements Engineering (RE) has received much attention in research andpractice due to its importance to software project success. Its interdisciplinary nature, thedependency to the customer, and its inherent uncertainty still render the discipline diffi-cult to investigate. This results in a lack of empirical data. These are necessary, however, todemonstrate which practically relevant RE problems exist and to what extent they matter.Motivated by this situation, we initiated the Naming the Pain in Requirements Engineer-ing (NaPiRE) initiative which constitutes a globally distributed, bi-yearly replicated family of surveys on the status quo and problems in practical RE. In this article, we report on thequalitative analysis of data obtained from 228 companies working in 10 countries in variousdomains and we reveal which contemporary problems practitioners encounter. To this end,we analyse 21 problems derived from the literature with respect to their relevance and crit-icality in dependency to their context, and we complement this picture with a cause-effectanalysis showing the causes and effects surrounding the most critical problems. Our resultsgive us a better understanding of which problems exist and how they manifest themselvesin practical environments. Thus, we provide a first step to ground contributions to RE onempirical observations which, until now, were dominated by conventional wisdom only.

  • 99.
    Nilsson, Alexander
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Anskaffning av e-handelssystem för B2B-företag: En fallstudie som belyser viktiga faktorer som påverkar adoptionen av e-handel bland små och medelstora företag i Sverige2018Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Tack vare e-handel kan företag erhålla en mycket större kundgrupp över hela världen och även öka sin egen effektivitet. Därför önskar företag anpassa sig för att hålla sig konkurrenskraftiga. 

    Syftet med denna uppsats är att demonstrera hur processen vid anskaffandet av ett e-handelssystem går till för ett Business-to-Business företag och vilka faktorer som påverkar små och medelstora företag i Sverige att anskaffa e-handel. I denna uppsats beskrivs de olika fördelarna ett företag kan erhålla från e-handel, hur dessa företag borde gå tillväga vid anskaffandet av e-handel och vilka faktorer som påverkar beslut om anskaffning av e-handel ska ske. Metoden välja och förvalta standardsystem användes för att hitta rätt system och systemleverantör för business-to-business företaget Palmstiernas Svenska AB. Även en analysmodell skapades för att belysa de olika faktorer som ett företag behöver granska innan beslut om anskaffning av e-handel ska ske och vid valet av e-handelssystem och systemleverantör. Intervjuer genomfördes med fallföretaget Palmstiernas Svenska AB, en systemleverantör och ett företag som redan anskaffat e-handel i sin verksamhet för att få olika infallsvinklar.

    Resultatet för projektet som genomfördes visas i empiriska studier, hur processen för att hitta rätt system och systemleverantör gick tillväga. I analysen diskuteras resultatet från intervjuerna och de olika faktorerna som påverkar ett företag att anskaffa e-handel. Slutsatserna som drogs utifrån uppsatsen är att små och medelstora företag behöver ett strukturerat tillvägagångssätt när det kommer till anskaffning av e-handel för att lyckas hitta rätt e-handelssystem och systemleverantör. De behöver också undersöka de olika faktorerna som påverkar ett företag att anskaffa e-handel för att se om e-handel är rätt för just dem och om de kan lyckas med anskaffning och införandet av e-handel i sin verksamhet.

  • 100.
    Nilsson, Erica
    Karlstad University.
    En modell för att uppnå framgångsrik användarcentrerad systemdesign2012Independent thesis Advanced level (degree of Master (One Year)), 20 credits / 30 HE creditsStudent thesis
    Abstract [sv]

    Det finns en uppsjö av metoder och verktyg för att uppnå den perfekta systemdesignen för användarna, men åsikterna om vad som är rätt och fel går ofta isär. Genom att studera olika metoder och verktyg har undersökningen lett till ett nytt ramverk med utvalda delar från dessa, ett ramverk som även får med den affärsmässiga nytta och flexibilitet som användarcentrerat arbete måste innehålla för att nå fram till alla intressenter i IT-projekt. Att inrikta sig för mycket på användarfokus behöver inte alltid vara en fördel. I studien redogörs för användarcentrerad systemdesign, men även några författares åsikter som omkullkastar de ursprungliga tankesätten runt användarcentrerad systemdesign.

    Metoden i undersökningen har varit traditionell på det sättet att jag har byggt min forskning på andras kunskap och tidigare forskning, det vill säga genom litteraturstudier och insamling av empiri samtidigt som jag valt att forska vidare genom att delta aktivt i ett verkligt projekt, så kallad aktionsforskning. Andra företagna aktiviteter är prototyping och användartester med Ozlab – som inte kräver programmering för att visa interaktion samt referensgrupp. Studien har även utmynnat i en slutrapport till Konsumentverket där modellen och dess delar presenteras.

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