Change search
Refine search result
123 51 - 100 of 107
CiteExportLink to result list
Permanent link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Rows per page
  • 5
  • 10
  • 20
  • 50
  • 100
  • 250
Sort
  • Standard (Relevance)
  • Author A-Ö
  • Author Ö-A
  • Title A-Ö
  • Title Ö-A
  • Publication type A-Ö
  • Publication type Ö-A
  • Issued (Oldest first)
  • Issued (Newest first)
  • Created (Oldest first)
  • Created (Newest first)
  • Last updated (Oldest first)
  • Last updated (Newest first)
  • Disputation date (earliest first)
  • Disputation date (latest first)
  • Standard (Relevance)
  • Author A-Ö
  • Author Ö-A
  • Title A-Ö
  • Title Ö-A
  • Publication type A-Ö
  • Publication type Ö-A
  • Issued (Oldest first)
  • Issued (Newest first)
  • Created (Oldest first)
  • Created (Newest first)
  • Last updated (Oldest first)
  • Last updated (Newest first)
  • Disputation date (earliest first)
  • Disputation date (latest first)
Select
The maximal number of hits you can export is 250. When you want to export more records please use the Create feeds function.
  • 51.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Two announcements and some upcoming research2006Conference paper (Other (popular science, discussion, etc.))
  • 52.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    User involvement and experimentation in collaborative research2003In: in Adler, N. and Shani, A. B. R. and Styhre, A. (Eds.), Collaborative Research in Organizations, 2003, pp. 215-236, SAGE, SAGE , 2003, p. 215-236Chapter in book (Refereed)
  • 53.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Why using users for innovation? A method for exploring the benefit of involving users in innovation2002Conference paper (Refereed)
  • 54.
    Magnusson, Peter
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Bergkvist, Linda
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
    Skålén, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Exploring patients as contributors to service innovation in primary healthcare.2017Conference paper (Other academic)
    Abstract [en]

    This paper investigates the contribution of involving patients for ideation of service innovation in the healthcare context by addressing the following two main research questions: (Q1) What can patients contribute with when invited to contribute with new ideas for improving primary care? and (Q2) How should patient involvement be managed – should they be involved with, or without, healthcare employee involvement? The research questions were addressed by a one-year longitudinal study of ‘innovation groups’ aimed at creating ideas to improve primary care centers. A longitudinal quasi-experimental approach was deployed consisting of three different settings with varying composition of the innovation group: 1) only healthcare employees, 2) only patients, 3) a mix of healthcare employees and patients. In total 180 ideas for service innovation were reported and assessed by four experienced experts using a web-based questionnaire including 8 assessment dimensions and a free text space, inviting the experts to comment on the idea. In addition, individual interviews were conducted which served the purpose of exploring healthcare employees’ value creation when generating ideas together with patients. The study shows that patient involvement during service innovation ideation brings a patient perspective to healthcare. The findings reveal that patient–healthcare employee interactions positively contribute to healthcare employees’ use knowledge as they started to refocus their ideas more towards the patient perspective. Further the study contributes by showing that patient involvement needs to be a focused and dedicated activity towards innovation as, for example, an innovation group, to bring a patient perspective during idea creation.

  • 55.
    Magnusson, Peter
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Christiane, Hipp
    Brandenburg University of Technology at Cottbus, Germany.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Exploring the challanges of servitization in manufacturing companies2019In: Service innovation for sustainable business : Stimulating, realizing and capturing the value from service innovation / [ed] P. Kristensson, P. R. Magnusson, & L. Witell, New Jersey: World Scientific, 2019, p. 253-279Chapter in book (Refereed)
  • 56.
    Magnusson, Peter
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Echeverri, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    When Ignorance become Bliss: Conceptualizing User-Producer Interplay to Accomplish Innovation2009Conference paper (Refereed)
  • 57.
    Magnusson, Peter
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Hipp, C.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Defining Product-Service Concepts from a Manufacturing Firm Perspective2007Conference paper (Refereed)
  • 58.
    Magnusson, Peter
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Hipp, Christiane
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Defining Product-Service Concepts from a Manufacturing Firm Perspective2007Conference paper (Refereed)
  • 59.
    Magnusson, Peter
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
    Hipp, Christiane
    Brandenburg University of Technology at Cottbus, Germany.
    Edvardsson, Bo
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
    Exploring the challenges of servitization in manufacturing companies2019In: Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the value from Service Innovation / [ed] Per Kristensson, Pter R. Magnusson, Lars Witell, World Scientific, 2019, p. 253-279Chapter in book (Other academic)
    Abstract [en]

    The following sections are included: Embracing Services in Manufacturing Distinction between Products and Services Understanding Services in Manufacturing Method Empirical Results and Reflections Concluding Discussion References

  • 60.
    Magnusson, Peter
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Kristensson, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Hipp, Christiane
    Exploring the ideation patterns of ordinary users: The case of mobile telecommunication services2008Conference paper (Refereed)
  • 61.
    Magnusson, Peter
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Kristensson, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Hipp, Christiane
    Ordinary Users and Creativity: Fostering Radical or Incremental Innovation?2009In: Handbook of research in mass customization and personalization / [ed] Frank Piller and M. Mitchell Tseng (eds.),, New Jersey: World Scientific, 2009, p. 1059-1080Chapter in book (Refereed)
  • 62.
    Magnusson, Peter
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Kristensson, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Hipp, MaC
    Exploring the Ideation Patterns of Ordinary Users: The case of mobile telecommunications services2010In: International Journal of Product Development, ISSN 1477-9056, E-ISSN 1741-8178, Vol. 11, no 3-4, p. 289-309Article in journal (Refereed)
    Abstract [en]

    Managers aiming to utilise the potential of involving ordinary users in ideation for innovation receive very little guidance from the existing literature with regard to how to do so in a satisfactory way. This paper aims to fill this knowledge gap by contributing to a better understanding of how users contribute to the ideation process of technology-based services, as well as how users may satisfactorily be managed within it. This is accomplished by identifying and investigating different ideation patterns and their effects on the created ideas' characteristics in the context of mobile telephony services. The current paper is based on a quasi-experimental study lasting 12 days and involving 56 ordinary users and 12 professionals as idea creators. Three different groups of users and one reference group of professionals were used. The paper inductively identifies four different ideation patterns leading to different types of ideas with regard to their innovativeness (incremental/radical). These are further related to the existing literature. The paper concludes with the managerial implications concerning how to manage user involvement for ideation to obtain either more incremental or more radical ideas

  • 63.
    Magnusson, Peter
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Matthing, Jonas
    Kristensson, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Managing User Involvement in Service Innovation: Experiments with Innovating End-Users2003In: Journal of Service Research, 2003, 6 (2), pp. 111-124, Vol. 2003, 6(2), p. 111-124Article in journal (Refereed)
    Abstract [en]

    Artikel nominerad till Bästa artikel 2003 i Journal of Service Research.



    User involvement is frequently practiced in order to enhance companies innovation processes. However, previous research findings are contradictory regarding its benefit. This article experimentally assesses the contributions made by users in comparison with professional service-developers. It also examines how the implementation of user involvement affects the outcome.

    During periods of twelve days, three different groups were assigned the task of generating ideas for end-user telecom services. One group consisted of professional designers, while the other two consisted of ordinary users. The users in one of the groups coped with idea creation by themselves, while the other group consulted a service design expert at two controlled meetings who provided feedback regarding technical feasibility, and whether or not the proposed idea already existed.

    The findings show that involving the users makes the quality of the generated ideas more original, holding a higher perceived user-value. However, the users ideas are less producible on average. The outcome was also affected by how user involvement was implemented (intensity and mode). Scholarly as well as managerial implications conclude the article.

  • 64.
    Magnusson, Peter R
    Handelshögskolan Stockholm.
    Användare som innovatörer2003In: Management of Technology (IMIT-tidningen), no 2, p. 6-7Article in journal (Other (popular science, discussion, etc.))
  • 65.
    Magnusson, Peter R
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Benefits of Involving Users in Service Innovation2003In: European Journal of Innovation Management, ISSN 1460-1060, Vol. 6, no 4, p. 228-238Article in journal (Refereed)
    Abstract [en]

    Past research has demonstrated that industrial customers can, in effect, bring about product innovation among their suppliers. However, little seems to be known as to whether consumers are also potential inventors of new services. Presents results from an empirical study with the objective of exploring whether ordinary users can contribute novel service ideas regarding mobile telephony. An experimental approach was used to compare the characteristics of new services suggested by ordinary users with services suggested by professional developers. It was found that the service innovations suggested by the users were more creative and useful than those suggested by the professionals. On the other hand, the suggestions of the professionals were deemed easier to produce. Concludes with a discussion on the contributions and limitations of user involvement, wherein the organisational role of the users involved is discussed. Also makes a proposal regarding how to further investigate the potential of the user as a co-worker in the innovation process.

  • 66.
    Magnusson, Peter R
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Guided and Pioneering User Ideation: Exploring End-User Ideation of New Mobile Telecomm Services2005Conference paper (Refereed)
  • 67.
    Magnusson, Peter R
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Learning from experiments involving users in service innovation2006In: Involving Customers in New Service Development, London: Imperial College Press , 2006, p. 143-158Chapter in book (Refereed)
  • 68.
    Magnusson, Peter R
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    The delicate balance act of trying to understand the users' perspective of technology based services2009In: Use of Science and Technology in Business: Exploring the Impact of Using Activity for Systems, Organizations and People / [ed] Håkan Håkansson, Frans Prenkert, Alexandra Waluszewski, Enrico Baraldi, Emerald Group Publishing Limited , 2009, p. 315-340Chapter in book (Refereed)
  • 69.
    Magnusson, Peter R
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    The Delicate Balance Act of Trying to Understand the Users’ Perspective of Technology Based Services2006In: Academy of Management, Atlanta, Georgia, USA, August 11-16, 2006, 2006Conference paper (Refereed)
  • 70.
    Magnusson, Peter R
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    User Involvement and Experimentation in Collaborative Research2004In: Collaborative research in organizations: foundations for learning, change, and theoretical development / [ed] Niclas Adler, A.B. (Rami) Shani, Alexander Styhre, London: SAGE , 2004, p. 215-237Chapter in book (Refereed)
  • 71.
    Magnusson, Peter R
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Hipp, Christiane
    Technical University of Brandenburg, Cottbus, Germany.
    Initiating and nurturing service transition in manufacturing2012In: Innovative Service Perspectives: Proceedings from the AMA SERVSIG International Service Research Conference, Helsinki, Finland, June 7-9 2012 / [ed] Jacob Mickelsson and Anu Helkkula, Helsinki, June 4-7, 2012Conference paper (Refereed)
  • 72.
    Magnusson, Peter R
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Hipp, Christiane
    BTU, Cottbus, Germany.
    Edvardsson, Bo
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Defining Product: Service Concepts from a Manufacturing Firm Perspective2007In: XVII International RESER Conference, Tampere, Finland, 2007Conference paper (Refereed)
  • 73.
    Magnusson, Peter R
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Hipp, Christiane
    Edvardsson, Bo
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Understanding and Managing Product-Service Concepts from the perspective of a service logic in Manufacturing Companies2008Conference paper (Refereed)
  • 74.
    Magnusson, Peter R
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Kristensson, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Hipp, Christiane
    Exploring Ideation Patterns among Ordinary Users: The Case of Mobile Telecommunication Services2007In: Extreme Customization: Proceedings of the MCPC 2007 World Conference on Mass Customization & Personalization / [ed] William J. Mitchell, Frank T. Piller, Mitchell Tseng, Ryan Chin, Betty Lou McClanahan, 2007Conference paper (Refereed)
    Abstract [en]

    Managers aiming at utilizing the potential of involving ordinary users in ideation for innovation have at the present very little guidance from the existing literature regarding how to do this in an adequate way. This paper aims filling this knowledge gap by contributing to a better understanding of how users contribute to, and how they could adequately be managed in the ideation process of technology-based services. This is accomplished by identifying and investigating different ideation patterns and their effects on the created ideas’ characteriztics, in the context of mobile telephony services. The paper is based on a quasi-experimental study lasting over twelve days involving 56 ordinary users and 12 professionals as idea creators. Three different groups of users and one reference group of professionals were used. The paper inductively identifies four different ideation patterns that lead to different types of ideas in regard to their innovativeness (incremental/radical). These are further related to the existing literature. The paper concludes with managerial implications regarding how to manage this type of user involvement in order to obtain either more incremental or more radical ideas.

  • 75.
    Magnusson, Peter R
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Kristensson, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Hipp, Christiane
    Exploring Ideation Patterns among Ordinary Users: The Case of Mobile Telecommunication Services2009In: Proceedings of the 18th Annual Frontiers in Service Conference., 2009Conference paper (Refereed)
  • 76.
    Magnusson, Peter R
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Kristensson, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Hipp, Christiane
    BTU, Cottbus, Germany.
    Ordinary Users and Creativity: Fostering Radical or Incremental Innovation?2010In: Handbook of research in mass customization and personalization / [ed] Frank T. Piller, Mitchell M. Tseng, Singapore: World Scientific, 2010, p. 1059-1080Chapter in book (Refereed)
  • 77.
    Magnusson, Peter R
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Matthing, Jonas
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Kristensson, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Managing User Involvement in Service Innovation: Experiments with Innovating End-Users2003In: Journal of Service Research, ISSN 1094-6705, Vol. 6, no 2, p. 111-124Article in journal (Refereed)
    Abstract [en]

    Although user involvement is frequently practiced in companies, the research findings regarding its benefits for innovation are contradictory. This article experimentally assesses the contributions made by users in comparison with professional service developers and examines how the implementation of user involvement affects the outcome. During periods of 12 days, three different groups were assigned the task of generating ideas for end user telecom services. One group consisted of professional de signers, whereas the other two consisted of ordinary users. The users in one of the groups coped with idea creation by themselves, whereas the other group consulted a service design expert at two controlled meetings who provided feedback regarding technical  feasibility. Involving users makes the ideas more original, holding a higher perceived user value, but the users’ideas are less producible on aver-age. The outcome was also affected by how user involvement was implemented. Scholarly and managerial implications conclude the article.

  • 78.
    Magnusson, Peter R
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Netz, Johan
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Wästlund, Erik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Exploring holistic intuitive idea screening in the light of formal criteria2014In: Technovation, ISSN 0166-4972, E-ISSN 1879-2383, Vol. 34, no 5-6, p. 315-326Article in journal (Refereed)
  • 79.
    Magnusson, Peter R
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Wästlund, Erik
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Social and Psychological Studies.
    Netz, Johan
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Exploring users’ appropriateness as a proxy for experts when screening new product/service ideas2016In: The Journal of product innovation management, ISSN 0737-6782, E-ISSN 1540-5885, Vol. 33, no 1, p. 4-18Article in journal (Refereed)
    Abstract [en]

    Despite the popularity and extensive use of engaging users in crowdvoting, very little research has been conducted into the appropriateness of users as substitutes for experts when judging ideas. Accordingly, the purpose of this paper is to investigate the appropriateness of using users as a proxy for professional experts during the initial idea screening of new product/service ideas. In other words, are users' assessments during idea screening conformant with professional experts' assessments and are they reliable as a proxy for experts during idea screening? In a comparative study, two different approaches to outsourcing the screening of wireless ideas to users are examined, including assessment by two different user panels: (1) technically skilled users and (2) technically naïve users. These two approaches were compared with the assessments made by professional experts. The results showed no conformance between users and experts when comparing their absolute scores. However, during a relative comparison (the ranking of ideas), both user panels were conformant with the professional experts. A test of the user panels' ability to select the same top ideas as the professional experts was successful, indicating good conformance between the user panels and the professional experts. This paper's contribution is knowledge of how conformant external users are compared with professional expert judges during idea screening. The results indicate that companies can employ users during the initial screening process using criteria assessment to select the best ideas for further elaboration, something that would significantly reduce the number of ideas. The paper suggests an alternative design to crowdvoting, whereby the users assess the relevant criteria.

  • 80.
    Magnusson, Peter R
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Wästlund, Erik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center.
    Netz, Johan
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Outsourcing idea screening: Exploring users’ appropriateness for judging new product/service ideas2012Conference paper (Refereed)
  • 81.
    Magnusson, Peter R
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Wästlund, Erik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Netz, Johan
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Who are you to judge?: Exploring users' appropriateness for judging new product/service ideas2012In: Proceedings of the 19th  International Product Development Management Conference, 2012, p. 151-152Conference paper (Refereed)
  • 82.
    Netz, Johan
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Frontline employees assisting R&D screening service ideas.2018Conference paper (Other academic)
  • 83.
    Netz, Johan
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
    Magnusson, Peter
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
    Methods and tools for service innovation2019In: Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the value from Service Innovation, World Scientific, 2019, p. 15-27Chapter in book (Other academic)
    Abstract [en]

    Successful development of new services is challenging, since services are process- and experience-based, and often include human interaction during delivery (Bitner et al., 2008; Gustafsson et al., 2012). Hence, emphasizing the use of tools and methods that capture the process, delivery, and experience from the customer or user perspective during new service development is important. However, many companies try to rely on tools and methods designed for the development of physical products when developing new services. These companies will sooner or later discover that there are huge differences in developing services as compared to products.

  • 84.
    Netz, Johan
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Magnusson, Peter R
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Improving criteria based idea screening by emulating experts holistic decision2013In: 20th International Product Development Management Conference, 2013Conference paper (Refereed)
  • 85.
    Netz, Johan
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Sukhov, Alexandre
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center.
    Magnusson, Peter R
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center.
    Exploring the merits if internal outsourcing to increase effectiveness and efficiency in idea screening2015In: Proceedings of the 22nd International Product Development Management Conference, Copenhagen, Denmark, June 14-16, 2015., Copenhagen, Denmark: European Institute for Advanced Studies in Management , 2015Conference paper (Refereed)
  • 86.
    Netz, Johan
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
    Sukhov, Alexandre
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
    Olsson, Lars E.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Social and Psychological Studies (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Intuitive judgments might not be that intuitive after all: Insights from think-loud protocols in idea assessment.2016Conference paper (Other academic)
  • 87. Nordin, Fredrik
    et al.
    Magnusson, Peter R
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Ravald, Annika
    Options for dealing with incompatible industrial service buyers2012In: Innovative Service Perspectives: Proceedings from the AMA SERVSIG International Service Research Conference, Helsinki, Finland, June 7-9 2012, Helsinki: Hanken School of Economics , 2012Conference paper (Refereed)
  • 88.
    Nordin, Fredrik
    et al.
    Stockholms universitet.
    Magnusson, Peter R
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Ravald, Annika
    Wasa.
    Options for dealing with incompatible industrial service buyers2013In: 20th International Product Development Management Conference, 2013Conference paper (Refereed)
  • 89.
    Sandström, Sara
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Kristensson, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Value in use through service experience2008In: Managing Service Quality, ISSN 0960-4529, E-ISSN 1758-8030, Vol. 18, no 2, p. 112-126Article in journal (Refereed)
    Abstract [en]

    Purpose – The aim of this article is to propose a framework for a new perspective on the total service experience, which dimensions influence it, and how a service experience is linked to value in use.

    Design/methodology/approach – The article is conceptual and suggests a new theoretical frame of reference describing value in use through service experience in technology-based services.

    Findings – According to this article, a service experience is the total functional and emotional value of a consumed service. The service experience is unique to every individual customer and the service consumption situation. Value in use is the cognitive evaluation of the service experience.

    Research limitations/implications – The framework is discussed in the context of technology-based services and will provide a basis for future research. Empirical studies are called for concerning service experiences in different kinds of service contexts.

    Originality/value – This article contributes a new framework, illustrating the service experience, which dimensions influence the service experience, and how it is linked to value. The framework is placed in a context of technology-based services. Unique to these kinds of services is a lack of personal interaction between the service producer and the customer.

  • 90.
    Sandström, Sara
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Kristensson, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Increased understanding of service experiences through involving users in service development2009In: European Journal of Innovation Management, ISSN 1460-1060, E-ISSN 1758-7115, Vol. 12, no 2, p. 243-256Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to bring better understanding to how involving users in the development process of new mobile phone services can increase understanding of the overall service experience in a technology-based service setting.

    Design/methodology/approach – The paper is based on an experimental setting which aims to emulate the involvement of users in a service development process in order to provide information regarding the overall service experience. This is done by letting users evaluate both user- and company-created services.

    Findings – Users are found to be an important information source when it comes to understanding the overall service experience of technology-based services. The paper shows that users are to some extent better at coming up with services regarding value in use. The findings show that some of the most important experience outcomes that are demanded, functionally related outcomes, are better met by user-created services.

    Research limitations/implications – The paper provides empirical evidence regarding the importance of a user perspective when it comes to understanding both the functional and emotional parts of the overall technology-based service experience. The result of this paper implies a more advanced user focus during service development in order to be able to know what it is that creates value for technology-based service users. Just how technology-based services are functionally and emotionally experienced by their users is a fairly new research area and more empirical studies regarding this subject will be called for in the future.

    Originality/value – This paper provides evidence of the importance of a user perspective when creating value propositions for technology-based service users. From a managerial point of view, it is of interest to see whether it will be possible to learn more about the users' service experience of technology-based services by involving them in the development process.

  • 91.
    Skålen, Per
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center.
    Gummerus, Johanna
    HANKEN, Finland.
    Koskull, Catharina
    HANKEN, Finland.
    Magnusson, Peter R
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Exploring value propositions and service innovation: a service-dominant logic study2015In: Journal of the Academy of Marketing Science, ISSN 0092-0703, E-ISSN 1552-7824, Vol. 43, no 2, p. 137-158Article in journal (Refereed)
    Abstract [en]

    This paper presents an eight-firm study, conducted from the service-dominant logic perspective, which makes a contribution regarding knowledge of the anatomy of value propositions and service innovation. The paper suggests that value propositions are configurations of several different practices and resources. The paper finds that ten common practices, organized in three main aggregates, constitute and fulfill value propositions: i.e. provision practices, representational practices, and management and organizational practices. Moreover, the paper suggests that service innovation can be equated with the creation of new value propositions by means of developing existing or creating new practices and/or resources, or by means of integrating practices and resources in new ways. It identifies four types of service innovation (adaptation, resource-based innovation, practice-based innovation, and combinative innovation) and three types of service innovation processes (practice-based, resource-based, and combinative). The key managerial insight provided by the paper is that service innovation must be conducted and value propositions must be evaluated from the perspective of the customers’ value creation, the service that the customer experiences. Successful service innovation is not only contingent on having the right resources, established methods and practices for integrating these resources into attractive value propositions are also needed.

  • 92.
    Skålén, Per
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
    Engen, Marit
    Lillehammer Univ Coll, Gudbrandsdalsvegen 350, N-2624 Lillehammer, Norway..
    Magnusson, Peter
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
    Bergkvist, Linda
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
    Karlsson, Jenny
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
    Public Service Innovation: A Public Service dominant logic view2016In: WHAT'S AHEAD IN SERVICE RESEARCH?: NEW PERSPECTIVES FOR BUSINESS AND SOCIETY / [ed] RussoSpena, T Mele, C, Neapel, Italien: UNIV NAPLES FEDERICO II, DEPT ECON MGMT & INST , 2016, p. 756-770Conference paper (Refereed)
    Abstract [en]

    The paper departs from research on Public Service Dominant Logic (PSDL) to advance a framework of service innovation for the public sector. It continues the incorporation of Service-Dominant Logic (SDL) concepts that has been initiated by PSDL research to the public management domain, in particular the notions of resource integration and value propositions is incorporated to PSDL, and builds a conceptual framework of Public Service Innovation (PSI). This framework consist of three resource integration processes, users value creation in use, users and personnel's' value cocreation in direct interaction and internal value facilitation, and suggest that these three processes contribute to service innovation by integrating resources into value propositions. Through an empirical study of primary care the paper finds that the framework describes how PSI is conducted in practice in the public management domain. The paper contributes to articulate a PSDL-based service innovation framework. It also contributes by grounding this framework in an empirical study. In addition, it contributes by elaborating PSDL in such a way that may be drawn on to study public service innovation.

  • 93.
    Skålén, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Gummerus, Johanna
    Hanken School of Economics.
    von Koskull, Catharina
    Hanken School of Economics.
    Magnusson, Peter R
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    What is service and how it is innovated?2012In: Innovative Service Perspectives: Proceedings from the AMA SERVSIG International Service Research Conference, Helsinki, Finland, June 7-9, 2012 / [ed] Jocob Mickelsson & Anu Helkkula, Helsinki: The Services Special Interest group (SERVSIG) , 2012, p. 101-Conference paper (Refereed)
  • 94.
    Skålén, Per
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
    Karlsson, Jenny
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
    Engen, Marit
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
    Magnusson, Peter
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
    Understanding public service innovation as resource integration and creation of value propositions2018In: Australian journal of public administration, ISSN 0313-6647, E-ISSN 1467-8500, Vol. 77, no 4, p. 700-714Article in journal (Refereed)
    Abstract [en]

    This paper departs from research on Public Service Logic (PSL) to advance a framework ofpublic service innovation (PSI) by incorporating the notions of resource integration and valueproposition. The framework consists of three resource integration processes, referred to asvalue creation, value co-creation and value facilitation, through which users and employeesdetect problems and suggest solutions that contribute to service innovation by creatingnew, or by developing existing, value propositions. To test and illustrate the framework, astudy of six service innovation groups in primary care was drawn on. Four aggregates ofservice innovation ideas were identified in the study: access, patient experience, physicalenvironment and organization of work. In line with the framework, the findings suggest thatusers and employees contribute to PSI by drawing on their knowledge and experience ofconducting resource integration, and by detecting problems and suggesting solutions to theseproblems.

  • 95.
    Sukhov, Alexandre
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
    Magnusson, Peter
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    What is an idea for innovation?2019In: Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the Value from Service Innovation / [ed] Per Kristensson, Peter Magnusson, Lars Witell, World Scientific, 2019, p. 29-47Chapter in book (Other academic)
    Abstract [en]

    1. There is no unified model for what an idea for innovation is.

    2. This chapter provides a model for describing the anatomy of an idea

    and also defines the boundary conditions to be fulfilled for realizing it.

    3. An idea is defined as a short contextual narrative consisting of a solution

    to a certain problem. Ideas have a dual purpose: they provide a

    description for a certain plan of action, but also trigger new associations

    and give rise to new ideas. A checklist for managing idea development

    is provided.

    4. This is a conceptual chapter that is relevant for both private and public

    innovation management practices.

    5. This chapter relates to Chapters 2 and 4.

  • 96.
    Sukhov, Alexandre
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
    Magnusson, Peter R
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
    Olsson, Lars E.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
    A conceptual model of the idea construct in innovation contexts: Laying the groundwork for a generative idea assessment approach2015In: Academy of Management Proceedings: Meeting Abstract Supplement / [ed] John Humphreys, Academy of Management , 2015, Vol. 1, p. 17256-Conference paper (Refereed)
    Abstract [en]

    It is often said that all innovation starts with an idea. But what is an idea for innovation? What actually constitutes a new idea is seldom reflected upon by idea management literature. The lack of a unified understanding of what constitutes an idea might result in potentially good ideas being rejected due to not being elaborated enough to receive a fair assessment. Furthermore, the lack of solid definition of an idea has implications for research on idea management, as empirical studies on ideation and idea evaluation are difficult to compare when the studied object – the idea – is not defined. Based on a synthesis of psychology and management research, this paper contributes with a conceptual model of the idea construct. It identifies the need for ideas to possess a degree of completion before being assessed. The model assists a greater understanding of when an idea is ready to be assessed. We further discuss the models’ implications for idea management in the early phases of the idea management process with respect to two different aspects of idea nurturing. The idea definition presented in this paper has implications for reorganising the idea assessment process to incorporate value adding activates such as idea nurturing.

  • 97.
    Sukhov, Alexandre
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center.
    Magnusson, Peter R
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center.
    Olsson, Lars E.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center.
    Rethinking idea assessment: the generative approach2015In: Innovation & Product Development Management Conference - IPDM, Copenhagen,: EIASM , 2015Conference paper (Refereed)
  • 98.
    Sukhov, Alexandre
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
    Sihvonen, Antti
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Netz, Johan
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
    Olsson, Lars E.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Social and Psychological Studies (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Idea screening: Explaining activities, modes and processesManuscript (preprint) (Other academic)
  • 99.
    Sukhov, Alexandre
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
    Sihvonen, Antti
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Olsson, Lars E.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Social and Psychological Studies (from 2013).
    Magnusson, Peter
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    That makes sense to me: Openness to change and sensemaking in idea screening2018In: International Journal of Innovation Management, ISSN 1363-9196, E-ISSN 1757-5877, Vol. 22, no 8, p. 1-15, article id 1840009Article in journal (Refereed)
    Abstract [en]

    This study examines how a person’s sense of identity (expressed in terms of openness to change vs. conservation) influences the way in which they screen early ideas for innovation projects. To study this, we recruited 20 experts from a leading IT-consultancy firm to individually evaluate and comment on 12 R&D project ideas. This data was then analysed by using a configurational approach (fsQCA) to understand how different experts combine various evaluation dimensions together to make sense of and decide on the goodness of an idea. The findings show that experts who are open to change view ideas as opportunities and approach idea screening as a generative process, while conservative experts are more reserved in their idea screening activities.

  • 100.
    Wetter-Edman, Katarina
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Göteborgs universitet.
    Magnusson, Peter R
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Design as driver for servitization2013In: 20th International Product Development Management Conference, Paris, June 23-25, 2013Conference paper (Refereed)
123 51 - 100 of 107
CiteExportLink to result list
Permanent link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf