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  • 301.
    Kjellgren, Anette
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Sundequist, U.
    Norlander, Torsten
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Archer, T
    Effects of flotation-REST on muscle tension pain2001In: Pain Research and Management, 6, 181-189Article in journal (Refereed)
  • 302.
    Kjellgren, Anette
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Sundequist, U.
    Sundholm, U.
    Norlander, Torsten
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Archer, T.
    Altered consciousness in flotation-REST and chamber-REST: Experience of Experimental Pain and Subjective Stress2004In: Social Behavior and Personality, 32, 103-115Article in journal (Refereed)
  • 303.
    Kjellgren, Anette
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Taylor, Susanne
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Mapping Zazen Meditation as a Develomental Process: Exploring the Experiences of Experienced and Inexperienced Meditators2008In: Journal of Transpersonal Psychology, ISSN 0022-524X, no 2, p. 224-250Article in journal (Refereed)
    Abstract [en]

    This phenomenological study into Zen practitioners experiences of zazen meditation is based on eight semi-structured interviews with four experienced and four inexperienced zazen meditators. The respondents descriptions were analysed using a five-step Interpretative Phenomenological Analysis (IPA) process into thirteen super-ordinate themes. The phenomenological analysis revealed differences between the two groups. Some experienced meditators reported differences that might be interpreted as trait changes due to meditative practice. These included the ability to remain conscious in the dream and deep sleep state as well as greater clarity, greater serenity, and more compassion in the waking state. Supplementary quantitative data gathered by a questionnaire indicated that inexperienced meditators perceived a greater difference between meditation and a normal waking state than did experienced meditators. This finding might indicate that the experienced meditators have integrated the meditative state into their daily life as a normal state, an area warranting future inquiry

  • 304.
    Kristensson, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Användarinvolveringsmetodik i praktiken2006In: Aktuell Tjänsteforskning, vol 20 (51): p: 22Article in journal (Other (popular science, discussion, etc.))
  • 305.
    Kristensson, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Creativity in applied enterprise - Bringing impetus to innovation, Department of Psychology, Göteborg University (avhandling)2003Doctoral thesis, monograph (Other academic)
  • 306.
    Kristensson, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Den Tjänstedominanta Logiken-: innebörd och implikationer2009Report (Refereed)
  • 307.
    Kristensson, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Experimental assessment of lead users in future mobile information technology2001Conference paper (Refereed)
  • 308.
    Kristensson, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Forskning om tjänster vid Ludvig Maximilian Universität i München2006In: Aktuell Tjänsteforskning, vol 19 (48): p: 20Article in journal (Other (popular science, discussion, etc.))
  • 309.
    Kristensson, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Glöm innovation. Tänk tjänsteinnovation.: Innovationsprocesser i förändring.2013In: Är det någon innovation?: Nyttiggörande av hum/sam forskning. / [ed] C. Nahnfeldt och M. Lindberg, Karlstad: Karlstad University Press, 2013Chapter in book (Refereed)
  • 310.
    Kristensson, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Key Findings on the Merits of User Involvement - Inhouse vs. Experts2003Conference paper (Other (popular science, discussion, etc.))
  • 311.
    Kristensson, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Kreativitet och konsumenter i tjänsteutveckling2003Other (Other (popular science, discussion, etc.))
    Abstract [sv]

    10 min långt radioinslag i P1 om min avhandling

  • 312.
    Kristensson, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Kunder kan bidra med innovativa och värdefulla idéer till framtida tjänster2004In: Aktuell Tjänsteforskning, vol 18 (46): p: 6-8Article in journal (Other (popular science, discussion, etc.))
  • 313.
    Kristensson, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Managing creative users early in the product development cycle2005Conference paper (Refereed)
  • 314.
    Kristensson, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Managing ideas that are unthinkable in advance2006In: Involving Customers in New Service Development / [ed] Edvardsson, B., Gustafsson, A., Kristensson, P., Magnusson, P. & Matthing, J., London: Imperial College Press, 2006, p. 127-141Chapter in book (Refereed)
  • 315.
    Kristensson, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Managing ideas that are unthinkable in advance2006In: Involving Customers in New Service Development, 2006Chapter in book (Refereed)
  • 316.
    Kristensson, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Service Development with IT-support. The Effects of Information Technology upon Creativity2000Report (Other academic)
    Abstract [en]

    In the present research paper the aim is to outline a theoretical framework for the empirical study of the effects of information technology upon creativity. Deriving from research, it is assumed that creativity plays a crucial role in the early phases of new service development. This counts for information technology as well.

    Thus, investigating the effects of information technology upon creativity will contribute to the early phases of new service development. More specifically, the present investigation considers the problem of providing tools for groups and individuals dealing with creative work, the seed of innovation, using information technology to communicate ideas. With the development of information technology it is assumed that the development processes of services, as well as for prod-ucts, could be made more efficient. Using an experimental design two studies were conducted comparing computer-mediated communication with face-to-face communication. The results indicates that there is a positive relationship between the amount of social context cues a certain media allow being transmitted and group performance. In the end managerial implications for distributed group work are discussed

  • 317.
    Kristensson, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Service Development with IT-Support. The Effects of Information Technology upon Creativity2000Report (Refereed)
    Abstract [en]

    In the present research paper the aim is to outline a theoretical framework for the empirical study of the effects of information technology upon creativity. Deriving from research, it is assumed that creativity plays a crucial role in the early phases of new service development. This counts for information technology as well.

    Thus, investigating the effects of information technology upon creativity will contribute to the early phases of new service development. More specifically, the present investigation considers the problem of providing tools for groups and individuals dealing with creative work, the seed of innovation, using information technology to communicate ideas. With the development of information technology it is assumed that the development processes of services, as well as for prod-ucts, could be made more efficient. Using an experimental design two studies were conducted comparing computer-mediated communication with face-to-face communication. The results indicates that there is a positive relationship between the amount of social context cues a certain media allow being transmitted and group performance. In the end managerial implications for distributed group work are discussed

  • 318.
    Kristensson, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Technology in Services - Using Technology Readiness to Understand Internal Marketing Difficulties2002Conference paper (Refereed)
    Abstract [en]

    Presentation av forskning i Victoria, Canada

  • 319.
    Kristensson, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Technology readiness2003In: Morgondagens tjänster: Utveckling och konsumtion avdevice-förmedlade digitala tjänster : slutsatser och erfarenheter från forsknings- och utvecklingsprojektet Morgondagens tjänster, i partnerskap mellan näringsliv, akademi och samhälle. / [ed] Eva Nilsson, Stockholm: Enspiro , 2003, p. 51-68Chapter in book (Refereed)
  • 320.
    Kristensson, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Technology Readiness2003In: The Services of Tomorrow, Stockholm: Enspiro , 2003Chapter in book (Other academic)
  • 321.
    Kristensson, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    The Creative Product and Process in Computer-Mediated Groups2003In: Journal of Creative Behavior, Vol 37 (4): 223-243Article in journal (Refereed)
  • 322.
    Kristensson, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    The Effects of Information Technology on Creativity, Luleå University of Technology, Division of Engineering Psychology. Lic.uppsats, 01:052001Licentiate thesis, monograph (Other academic)
  • 323.
    Kristensson, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Using Technology Readiness to Identify Lead Users2003Conference paper (Refereed)
    Abstract [en]

    Presentation i Reims, Frankrike

  • 324.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Bergendahl, H
    Tänk om marknad. Användarens tid är nu2010Book (Refereed)
  • 325.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Sundström, Erik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Customer Integration within Service Development2010Conference paper (Refereed)
  • 326.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Fellesson, Markus
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Norling, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Service development on digital arenas: The effect on creativity2003In: Åtta rapporter om produkt- och organisationsutveckling / [ed] Per Norling, Karlstad: Karlstad University Press, 2003Chapter in book (Other academic)
  • 327.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Fellesson, Markus
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Norling, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Service Development on Digital Arenas: The Effects on Creativity2000Conference paper (Refereed)
  • 328.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Gustafsson, Anders
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Archer, Trevor
    Göteborgs universitet, Dept of Psychology.
    Harnessing the creative potential among users2004In: The Journal of product innovation management, ISSN 0737-6782, E-ISSN 1540-5885, Vol. 21, no 1, p. 4-14Article in journal (Refereed)
    Abstract [en]

    User involvement in the development of new products may offer a novel approach to improved methods of meeting customer needs. These users are considered to offer possibilities for generating original, valuable, and realizable ideas leading to successful innovation. However, the merit of users’ ideas compared to ideas generated by the company itself has not been investigated empirically. In the present study, advanced users, ordinary users, and professional product developers were given the task of creating ideas for future mobile phone services. The main purpose was to examine the benefit of involving users in suggesting new product ideas in an innovation project. An experimental three-group design was used in order to assess the output in terms of its original, valuable, and realizable merit. The results indicated that ordinary users create significantly more original and valuable ideas than professional developers and advanced users. Professional developers and advanced users created more easily realizable ideas, and ordinary users created the most valuable ideas. The results were discussed from the viewpoint of divergent thinking. It was suggested that divergent thinking was facilitated through the opportunity to combine different information elements that appeared separate at the outset, such as personal needs coupled with the functionality of mobile phone services.

  • 329.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Arts and Social Sciences (starting 2013).
    Gustafsson, Anders
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Witell, Lars
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Tjänsteinnovation2014Book (Other academic)
  • 330.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Kindström, Daniel
    Linköpings universitet .
    Magnusson, Peter
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Dasselear, Manfred
    Ericsson, Sverige.
    Changing business models in manufacturing firms2014Conference paper (Refereed)
    Abstract [en]

    Gone are the times when companies could regard their business model as fixed and stable. Instead companies must work with multiple business logics and models in parallel due to changes in customers’ needs and new market opportunities. Accordingly, business model innovation tends to be as important as product and service innovation. Essentially, a business model tells the firm’s “story” regarding how to earn money, i.e. it defines how a company creates and capture value (Magretta, 2002, Zott & Amit, 2010). Successful business models are a often balance act trying to satisfy both the customers’ value-creating, and the company’s value-capturing, processes, i.e. balancing sufficient profit while maintaining satisfied customers.

    Based on, among others, Teece (2007) we regard business model innovation as a process where as firm introduces change into their business model. Technology becomes obsolete, customer demands change, and new value propositions emerge; triggers for change might emanate from different perspective and from different actors, with varying starting points. Active business model innovation can reduce the risk of being overtaken as new actors introduce, for example, innovative offerings, new operational processes or even new underlying business models (Bessant and Davies 2007).

    Based on a case study at Ericsson our research explores the business problem that arises when one part, or both, are dissatisfied with the current business situation, opening up for business model innovation. It proposes a generic framework, based on the Service-Dominant logic (SDL) (Vargo et al., 2010), which aims to guide actions to dissolve situations where the current business model has become obsolete. The paper proposes and discusses four possible approaches to overcome the unsatisfying situation; two based on a Goods-Dominant logic (GDL) and two based on a Service-Dominant logic. The GDL approaches tend to change the current business model based on transaction costs, i.e. raising or lowering the price leading to either party remaining dissatisfied. Whereas the SDL approach instead leads to a changed business model based on a value co-creation process, focusing on understanding the customer’s value creation. Our research indicates that sometimes involves a learning process enabling the customer to understand the actual value obtained from the business relationship. Hereby, the supplier can maintain sufficient profitability with satisfied customers.

    In conclusion, we find that innovation of a company’s business model can be understood as a marketing activity that emphasizes value-creation and value-capture as entities that needs to be balanced. Companies need to develop dynamic capabilities to address and systematically change business models that are malfunctioning. The proposed framework can support companies to become more efficient and effective in addressing needed changes and to understand when different business model innovation processes are needed.

  • 331.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Magnusson, P.
    Implementing user involvement for radical or incremental innovation - the role of technology restriction and motivation2005Conference paper (Refereed)
  • 332.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Magnusson, P.
    Involve the naïve users to your next innovation2007Conference paper (Refereed)
  • 333.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Implementing User Involvement for Radical or Incremental Innovation - the Role of Technology Restriction and Motivation2005Conference paper (Refereed)
  • 334.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Involving users for incremental or radical innovation - a matter of tuning2005Conference paper (Refereed)
    Abstract [en]

    Presentation av forskning på Internationella produktutvecklingskonferensen. Denna forskning vann Best Article Award det året

  • 335.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    The Influence of Users' Ideas on Radical versus Incremental New Product Ideation - The Role of Technology Awareness and Motivation2007Conference paper (Refereed)
  • 336.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Tuning user ideation towards radical or incremental ideas for technoogy-based services2008Conference paper (Refereed)
  • 337.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Tuning Users' Innovativeness During Ideation2010In: Creativity and Innovation Management, ISSN 0963-1690, E-ISSN 1467-8691, Vol. 19, no 2, p. 147-159Article in journal (Refereed)
    Abstract

    Although there is increasing acknowledgment that consumers can contribute useful ideas during the development of innovative services, there has been little empirical examination of how such users can best be managed in order to contribute their ideas to the fuzzy front end of new service development. The present study examines the relationship between the nature of user-created ideas regarding new technology-based services and the characteristics of the users supplying the ideas. In particular, the study investigates whether users ideas become more incremental or more radical depending on the users: (i) awareness of technological restrictions; and (ii) utilization of use experience. The results show that idea creators with high use experience who are unaware of any technological restrictions tend to produce service ideas that are more radical in nature, whereas idea creators with high use experience users who are aware of technological restrictions tend to produce service ideas that are more incremental in nature. The study provides empirical support that ordinary users involved in ideation must, to provide innovative ideas, both have a contextual use experience and not be restricted in their ideation by too much technology information and restrictions on potential feasibility

  • 338.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Sundström, Erik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Customer Integration within Service Development: A review of methods and an analysis of insitu and exsitu contributions2010Conference paper (Refereed)
    Abstract

    Many companies are today struggling with developing new services with attractive use valuethat result in value for the user. Accordingly, methods that facilitate the understanding of value creational processes, as defined, perceived and expressed by customers, byby means of integrating them in the service development process, have become increasingly important. The literature provides managers with a number of methods suggesting how customers can contribute to and support the service development process. However, there is a lack of a comprehensive literature lacks a review of thethat identifies the appropriateness of different methods, including when and how to use them.

    The aim of this paper is to contribute to a better understanding of how to integrate customers within service development by assessing different methods for obtaining user information.

  • 339.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Magnusson, Peter
    Handelshögskolan i Stockholm.
    Matthing, Jonas
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Users as a hidden resource for creativity - Findings from an experimental study of user involvement2001In: The 7th Conference on Creativity and Innovation, "Idea Safari", University of Twente, Enchede, December, 9-12, 2001Conference paper (Refereed)
  • 340.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Matthing, Jonas
    Users as a hidden resource for creativity: Findings from an experimental study of user involvement2001Conference paper (Refereed)
  • 341.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Matthing, Jonas
    Users as a hidden resource for creativity: Findings from an experimental study of user involvement2002Conference paper (Refereed)
    Abstract [en]

    Paper was selected for publication in the journal Creativity and Innovation Management

  • 342.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Matthing, Jonas
    Users as a hidden resource for creativity. Findings from an experimental study on user involvement2002In: Creativity and Innovation Management, Vol. 11 (1), pp 55-61Article in journal (Refereed)
  • 343.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Magnusson, Peter R
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Implementing User Involvement for Radical or Incremental Innovation – the Role of Technology Restriction and Motivation2005In: Product Development Management Conference, October 22-26, 2005, San Diego, 2005Conference paper (Refereed)
  • 344.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Magnusson, Peter R
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Involving users for incremental or radical innovation: A matter of tuning2005In: 12th International Product Development Management Conference, Copenhagen, June 12-14, 2005Conference paper (Refereed)
  • 345.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Magnusson, Peter R
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    The Influence of Users' Ideas on Radical versus Incremental New Product Ideation: The Role of Technology Awareness and Motivation2007Conference paper (Refereed)
  • 346.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Magnusson, Peter R
    Handelshögskolan i Stockholm.
    Matthing, Jonas
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Users as a hidden resource for creativity: Findings from an experimental study of user involvement2002In: Creativity and Innovation Management, Vol. 11, no 1, p. 55-61Article in journal (Refereed)
  • 347.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Matthing, J.
    Johansson, N.
    Core dimensions in market oriented innovation: Involving users to innovate new technology-based services2006Conference paper (Refereed)
  • 348.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Matthing, J.
    Johansson, N.
    Prerequisites and critical processes in user involvement - towards a theory2007Conference paper (Refereed)
  • 349.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Matthing, Jonas
    Vinnova.
    Johansson, Niklas
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Informatik.
    Key strategies for the successful involvement of customers in the co-creation of new technology-based services2008In: International Journal of Service Industry Management, ISSN 0956-4233, E-ISSN 1758-6704, Vol. 19, no 4, p. 474-491Article in journal (Refereed)
    Abstract [en]

    Purpose

    – The aim is to propose a conceptual framework consisting of research propositions concerning the key strategies required for the successful involvement of customers in the co-creation of new technology-based services.

    Design/methodology/approach

    – The methodology involves a single case study from which data are derived and analyzed using the grounded theory methodology of “constant comparative analysis.” User-generated ideas for future mobile phone services are collected from four user involvement projects and analyzed at several workshops attended by senior managers from telecommunication firms.

    Findings

    – Seven key strategies are identified as being essential for successful user involvement in new product development. Each strategy is described and illustrated in relation to existing theory and presented as a research proposition.

    Research limitations/implications

    – The exploratory nature of the research means that the findings are tentative and need to be confirmed in other settings by other researchers, including quantitative large-scale studies.

    Practical implications

    – The results of the study provide management with guidelines for organizing successful user involvement projects with a market-oriented approach.

    Originality/value

    – Despite the increasing popularity of user involvement, little research has examined the conditions required for successful user involvement in new product development. This study makes an original contribution by proposing strategies critical for a successful outcome.

  • 350.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Norlander, Torsten
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    The Creative Process and Product in Virtual Environments2003In: Creativity and Innovation Management, 12 (1): 32-40Article in journal (Refereed)
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