Ändra sökning
Avgränsa sökresultatet
2345678 201 - 250 av 406
RefereraExporteraLänk till träfflistan
Permanent länk
Referera
Referensformat
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Annat format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annat språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf
Träffar per sida
  • 5
  • 10
  • 20
  • 50
  • 100
  • 250
Sortering
  • Standard (Relevans)
  • Författare A-Ö
  • Författare Ö-A
  • Titel A-Ö
  • Titel Ö-A
  • Publikationstyp A-Ö
  • Publikationstyp Ö-A
  • Äldst först
  • Nyast först
  • Skapad (Äldst först)
  • Skapad (Nyast först)
  • Senast uppdaterad (Äldst först)
  • Senast uppdaterad (Nyast först)
  • Disputationsdatum (tidigaste först)
  • Disputationsdatum (senaste först)
  • Standard (Relevans)
  • Författare A-Ö
  • Författare Ö-A
  • Titel A-Ö
  • Titel Ö-A
  • Publikationstyp A-Ö
  • Publikationstyp Ö-A
  • Äldst först
  • Nyast först
  • Skapad (Äldst först)
  • Skapad (Nyast först)
  • Senast uppdaterad (Äldst först)
  • Senast uppdaterad (Nyast först)
  • Disputationsdatum (tidigaste först)
  • Disputationsdatum (senaste först)
Markera
Maxantalet träffar du kan exportera från sökgränssnittet är 250. Vid större uttag använd dig av utsökningar.
  • 201.
    Kristensson, Per
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013). Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Institutionen för sociala och psykologiska studier (from 2013).
    Glöm innovation. Tänk tjänsteinnovation.: Innovationsprocesser i förändring.2013Ingår i: Är det någon innovation?: Nyttiggörande av hum/sam forskning. / [ed] C. Nahnfeldt och M. Lindberg, Karlstad: Karlstad University Press, 2013Kapitel i bok, del av antologi (Refereegranskat)
  • 202.
    Kristensson, Per
    et al.
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning.
    Brunström, Anna
    Karlstads universitet, Fakulteten för hälsa, natur- och teknikvetenskap (from 2013), Institutionen för matematik och datavetenskap.
    Pedersen, Tore
    Bjørknes University College, Oslo, Norway.
    Affective forecasting of value creation: Professional nurses’ ability to predict and remember the experienced value of a telemedicine diagnostics ICT service2015Ingår i: Behavior and Information Technology, ISSN 0144-929X, E-ISSN 1362-3001, Vol. 34, nr 10, s. 964-975Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    New innovations that can transform societies and improve life for people are increasingly being asked for. Unfortunately, some avenues of research indicate that users of these new innovations may be inaccurate when they predict or remember the value of such new offerings. For example, the rapid development of new ICT services in areas such as health care may imply opportunities for better life conditions and well-being, but may also involve complicated predictions for users about the value they will create. New innovations may face adoption difficulties if users make inaccurate predictions or remember falsely the value that such innovations might have. In this study, 48 nurses predicted, experienced, and remembered the value of a new ICT service they used to diagnose an external skin lesion on a patient. Results showed significant differences between predicted and experienced value as well as between a service with high technical quality and the same service with lower technical quality; the value was underestimated at the time of prediction, as compared to actual experience, and the value of a high-quality ICT service was substantially more underestimated than the value of a low-quality ICT service. The results provide a novel and comprehensive understanding of how employees predict and experience the value of ICT service innovations. © 2014 Taylor & Francis.

  • 203.
    Kristensson, Per
    et al.
    Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, Avdelningen för psykologi. Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, Centrum för tjänsteforskning.
    Kindström, Daniel
    Linköpings universitet .
    Magnusson, Peter
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning. Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, Avdelningen för företagsekonomi.
    Dasselear, Manfred
    Ericsson, Sverige.
    Changing business models in manufacturing firms2014Konferensbidrag (Refereegranskat)
    Abstract [en]

    Gone are the times when companies could regard their business model as fixed and stable. Instead companies must work with multiple business logics and models in parallel due to changes in customers’ needs and new market opportunities. Accordingly, business model innovation tends to be as important as product and service innovation. Essentially, a business model tells the firm’s “story” regarding how to earn money, i.e. it defines how a company creates and capture value (Magretta, 2002, Zott & Amit, 2010). Successful business models are a often balance act trying to satisfy both the customers’ value-creating, and the company’s value-capturing, processes, i.e. balancing sufficient profit while maintaining satisfied customers.

    Based on, among others, Teece (2007) we regard business model innovation as a process where as firm introduces change into their business model. Technology becomes obsolete, customer demands change, and new value propositions emerge; triggers for change might emanate from different perspective and from different actors, with varying starting points. Active business model innovation can reduce the risk of being overtaken as new actors introduce, for example, innovative offerings, new operational processes or even new underlying business models (Bessant and Davies 2007).

    Based on a case study at Ericsson our research explores the business problem that arises when one part, or both, are dissatisfied with the current business situation, opening up for business model innovation. It proposes a generic framework, based on the Service-Dominant logic (SDL) (Vargo et al., 2010), which aims to guide actions to dissolve situations where the current business model has become obsolete. The paper proposes and discusses four possible approaches to overcome the unsatisfying situation; two based on a Goods-Dominant logic (GDL) and two based on a Service-Dominant logic. The GDL approaches tend to change the current business model based on transaction costs, i.e. raising or lowering the price leading to either party remaining dissatisfied. Whereas the SDL approach instead leads to a changed business model based on a value co-creation process, focusing on understanding the customer’s value creation. Our research indicates that sometimes involves a learning process enabling the customer to understand the actual value obtained from the business relationship. Hereby, the supplier can maintain sufficient profitability with satisfied customers.

    In conclusion, we find that innovation of a company’s business model can be understood as a marketing activity that emphasizes value-creation and value-capture as entities that needs to be balanced. Companies need to develop dynamic capabilities to address and systematically change business models that are malfunctioning. The proposed framework can support companies to become more efficient and effective in addressing needed changes and to understand when different business model innovation processes are needed.

  • 204.
    Kristensson, Per
    et al.
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013). Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Institutionen för sociala och psykologiska studier (from 2013).
    Magnusson, Peter
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013). Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Handelshögskolan (from 2013).
    Servitization goes to the psychologist2019Ingår i: Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the value from Service Innovation / [ed] Per Kristensson, Peter R. Magnusson, Lars Witell, New Jersey: World Scientific , 2019, s. 163-177Kapitel i bok, del av antologi (Övrigt vetenskapligt)
    Abstract [en]

    The following sections are included: Introduction The Platform to Servitization Five Techniques to Start and Perpetuate Change Perpetuating the Change Using the Five Techniques in Change Projects References

  • 205.
    Kristensson, Per
    et al.
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013). Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Institutionen för sociala och psykologiska studier (from 2013).
    Magnusson, Peter
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013). Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Handelshögskolan (from 2013).
    Witell, Lars
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013). Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Handelshögskolan (from 2013).
    Introduction2019Ingår i: Service innovation for sustainable business : Stimulating, realizing and capturing the value from service innovation / [ed] P. Kristensson, P. R. Magnusson, & L. Witell, New Jersey: World Scientific, 2019, 1, s. 1-14Kapitel i bok, del av antologi (Refereegranskat)
  • 206.
    Kristensson, Per
    et al.
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013). Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Handelshögskolan (from 2013).
    Magnusson, Peter
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013). Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Handelshögskolan (from 2013).
    Witell, Lars
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013). Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Handelshögskolan (from 2013). Linköping university, Sweden.
    Introduction2019Ingår i: Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the value from Service Innovation, World Scientific, 2019, s. 1-14Kapitel i bok, del av antologi (Övrigt vetenskapligt)
  • 207.
    Kristensson, Per
    et al.
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013). Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Institutionen för sociala och psykologiska studier (from 2013).
    Magnusson, PeterKarlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013).Witell, LarsKarlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013).
    Service innovation for sustainable business: Stimulating, realizing and capturing the value from service innovation2019Samlingsverk (redaktörskap) (Övrigt vetenskapligt)
    Abstract [en]

    Service innovation is a concept that, for the last decade, has received increased attention both among academics as well as practitioners. However, service innovation is a multi-fragmented concept which often induces confusion. The main purpose of the book is to discuss and explain what service innovation is, based on contemporary research. It explains service innovation from three different perspectives: stimulation, realization, and value capture. Stimulation: Focuses on the front-end of service innovation. It deals with structures, cultures, and processes that stimulates innovation. Idea management will be a central part of this, where the specifics with handling service ideas, both internally and externally, are illuminated. Realization: Deals with aspects on how to realize service innovations. This includes different aspects such as specific tools to be used for developing services, and also processes such as service design which aims to receive a better understanding of the customer or user. As co-creation is an important aspect of service innovation, this will also be dealt with. Finally, as many service innovations require behavior change (internally within the organization and externally among the receiving parties), this will also be covered. Value capture: Companies transitioning to become more service-oriented discover the need to reconsider old business models in order to capitalize on their service offerings. Services are often taken for granted and included in the price. This book will addresses the problem of going "from free to fee". In addition, the book also deals with the difficulties that involve moving from a traditional product-oriented logic to a more contemporary service-logic.

  • 208.
    Kristensson, Per
    et al.
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning.
    Wästlund, Erik
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning.
    Soderlund, Magnus
    Stockholm Sch Econ, Dept Mkt & Strategy, Stockholm, Sweden..
    Influencing consumers to choose environment friendly offerings: Evidence from field experiments2017Ingår i: Journal of Business Research, ISSN 0148-2963, E-ISSN 1873-7978, Vol. 76, s. 89-97Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The objective of this article is to examine a set of ways to influence consumer behavior toward making more environmentally friendly choices. We conducted three different studies to investigate (1) what consumers think would influence their behavior, (2) how several question-based verbal influence strategies nudge consumer behavior in one direction or another, and (3) how question-based written influence strategies influence consumer behavior. The findings reveal a discrepancy between what consumers think would influence behavior and what actually does influence it. In addition, under all verbal and written experimental conditions, influence strategies led to consumer change toward environmentally friendly offerings compared with alternative non-environment friendly offerings. The discussion highlights possible explanations for the results, managerial implications, the study's limitations, and suggestions for future research, with a special emphasis on research into factors that can change consumer behavior.

    Ladda ner fulltext (pdf)
    Kristensson_et_al.
  • 209.
    Kristensson, Per
    et al.
    Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, Avdelningen för psykologi. Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, Centrum för tjänsteforskning.
    Wästlund, Erik
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning.
    Söderlund, Magnus
    Handelshögskolan i Stockholm.
    Changing customer behavior towards the greener2014Konferensbidrag (Refereegranskat)
    Abstract [en]

    During the past decade, consumers are becoming increasingly more positive toward ecological and ethical attitudes offered by means of eco-labels, reduced food waste, and fair trade (Mazar & Zhong, 2010). Consumer choice may, in this sense, reflect values and beliefs that wish for a transformation of consumption toward the more sustainable. When consumers engage in shopping, service, such as care for our planet, constitute an important value aside from the physical offering. Research shows that by choosing green offerings customers are sending altruistic signals, associated with status, allowing them to feel better (Griskevicious et al., 2012). Thus, these types of green purchases enable several service-related outcomes attractive for consumers and society.

    Somewhat surprisingly, real-time sales data, collected in a large and market leading grocery store in Sweden, reveal that only 20 % of the customers actually chose eco-labeled offerings on behalf of a non-labeled competitive brand. Thus, green attitudes seem to not equal green behavior. An important question therefore regard how society can change consumers to behave, i.e. choose, more environment-friendly products in line with their attitudes (Thaler & Sunstein, 2008). Drawing from this question, our research examines the effectiveness whereby different influence strategies (Cialdini, 2009) affect consumers to choose environment-friendly products on behalf of similar but competing products without label. According to the service-dominant logic, retail stores offer resources that can be integrated into a service (Vargo et al., 2010). Current directions within service management label this type of research as transformative (Anderson et al., 2013).

    In a field experiment, front-line employees were instructed to verbally use four different influence strategies when customers approached a fruit desk where bananas of ecological and regular brands where displayed. See table 1 for treatments and their respective theoretical background regarding influence strategy.  

     

    “many customers are currently buying eco-labeled bananas right now”

    Social proof (Cialdini, 2009)

    “our eco-labeled bananas are situated right next to our employee standing there”

    Signaling (Griskevicious et al, 2012)

    “you seem interested in eco-labeled products – you can find them here”

    Labelling (Tybout & Yalch, 1980)

    “our eco-labeled bananas are priced no higher than any competing brands without label”

    Price (Thaler, 1985)

     

    The results clearly show the impact of the influence strategies. First of all, in a control group, the mere presence of a front-line employee informing about the different banana alternatives doubled the proportion (from 20 to 40%, p<.01) of choices in favor of eco-labeled bananas. Secondly, the strategies social proof (from 40 to 65%, p<.01) and signaling (from 40 to 68%, p<.01) further raised the proportions approximately 15%. Lastly the influence strategies price (from 66 to 76%, p<.03) and labeling (from 66 to 76%, p<.04) made yet another 10% chose eco-labeled bananas. 

    In sum, our research is promising viewed in light of encouraging behavioral change to create a more sustainable society. 

  • 210. Lervik, Line
    et al.
    Andreassen, Tor W
    Gustafsson, Anders
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning.
    If you break it, should I fix it?2012Konferensbidrag (Refereegranskat)
  • 211.
    Lervik, Line
    et al.
    Department of Marketing, BI Norwegian School of Management, Oslo, Norway.
    Witell, Lars
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013).
    Gustafsson, Anders
    Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, Centrum för tjänsteforskning.
    Turning customer satisfaction measurements into action2014Ingår i: Journal of Service Management, ISSN 1757-5818, E-ISSN 1757-5826, Vol. 25, nr 4, s. 556-571Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Purpose – The purpose of this paper is to contribute to the literature on customer orientation by developing and empirically testing a model that attempts to explain the elements that constitute customer orientation and that, in turn, influence customer satisfaction. In particular, this study focuses on how service firms design, collect, analyse and use customer-satisfaction data to improve service performance. This study has the following three research objectives: to understand the process and, as a consequence, the phases of customer orientation; to investigate the relationships between the different phases of customer orientation and customer satisfaction; and to examine activities in the different phases of customer orientation that result in higher customer satisfaction. Design/methodology/approach– This study, combining quantitative and qualitative research, is based on a cross-sectional survey of 320 service firms and a multiple case study of 20 organisational units at a large service firm in the European telecom industry. Findings– The results show that customer orientation consists of a process that includes three phases: strategy, measurement and analysis and implementation. Contrary to previous research, implementation has the strongest influence on customer satisfaction. In turn, customer satisfaction influences financial results. In-depth interviews with managers provided insights into the specific activities that are key for turning customer-satisfaction measurements into action. Originality/value – This research contributes to the literature on customer orientation by developing and empirically testing a model that attempts to explain what constitutes customer orientation and, in turn, influences customer satisfaction and financial results. Given the large amount of research on customer satisfaction, studies on how service firms collect and use customer-satisfaction data in practice are scarce.

  • 212.
    Lidestam, Helene
    et al.
    Linköpings universitet; VTI; K2.
    Camén, Carolina
    Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, SAMOT. Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013).
    Lidestam, Björn
    VTI; Linköpings universitet.
    Evaluation of cost drivers within public bus transports in Sweden2018Ingår i: Research in Transportation Economics, ISSN 0739-8859, E-ISSN 1875-7979, Vol. 69, nr SI, s. 157-164Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The supply of public transport in Sweden has been continuously increasing and as a consequence thereof, the cost for bus traffic has also increased. However, many indicators show that costs for public transports in Sweden in recent years have increased more than supply. Therefore, the aim of the present study is to test and evaluate the importance of the nine previously identified cost drivers (Camén & Lidestam, 2016) of public bus transports in Sweden. A mixed-method design, which included both focus groups and a questionnaire, was used. The questionnaire, with quantitative rating scales, was sent to representatives from the bus operators and from the Public Transport Authorities (PTAs). In the focus groups, industry associations, consultants, and politicians also participated. The results reveal what the dominating cost factors are, as well as the factors considered to be the most important, according to actors within the Swedish bus transport sector. The most important cost driver identified is peak traffic and the costs of its consequences.

  • 213.
    Lohmann, Gui
    et al.
    Griffith University, Australia.
    Trischler, Jakob
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013).
    Licence to build, licence to charge? Market power, pricing and the financing of airport infrastructure development in Australia2017Ingår i: Transport Policy, ISSN 0967-070X, E-ISSN 1879-310X, Vol. 59, s. 28-37Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    In 2017, airport privatisation in Australia reached a 20-year milestone, with its regulatory framework been shifted to a light-handed regulation in 2002. The light-handed regulation (LHR), as in place at Australia's top four airports, has been suggested as the ‘frontier of international policy’, leading to increasing interest among transport policymakers and researchers. This article offers an in-depth examination of the LHR with focus on a) the market-power of the regulated airports, b) the commercial price negotiations between airports and airlines, and c) the airports' behaviour towards infrastructure investment. The article reports on data from 21 semi-structured interviews conducted with key stakeholder groups affected by, or with expertise in, the LHR. Findings suggest that despite airports possessing significant market power, particularly in the domestic market, the light-handed approach seems to balance the forces in a market where an airline duopoly prevails (Qantas and Virgin Australia groups). In addition, both airports and airlines perceive that commercial price negotiations are improving and refrain from a return to a stronger regulation environment. For airlines, value-for-money is the primary concern in new infrastructure investments. Interviewees also outlined specific recommendations for improving the LHR framework, including a more accessible arbitrator and improved methodologies to monitor prices and quality of service. The findings point towards the significance of vertical relationships, long-term arrangements, and transparency as key aspects of the LHR and the development of airport infrastructure.

  • 214.
    Lusch, Robert F.
    et al.
    Univ Arizona, Eller Coll Management, 1130 East Helen St, Tucson, AZ 85745 USA..
    Vargo, Stephen L.
    Univ Hawaii Manoa, Shidler Coll Business, 2404 Maile Way, Honolulu, HI 96822 USA..
    Gustafsson, Anders
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning. BI Norwegian Sch Management, Oslo, Norway.
    Fostering a trans-disciplinary perspectives of service ecosystems2016Ingår i: Journal of Business Research, ISSN 0148-2963, E-ISSN 1873-7978, Vol. 69, nr 8, s. 2957-2963Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    This article provides a brief introduction and comments on the articles in this special issue on transdisciplinary perspectives of service-dominant logic. Insights are provided that draw on economics, ecosystems theory, philosophy, service science, sociology, strategic management and systems science. Collectively these articles enhance service-dominant logic as well as foster more transdisciplinary research. We also integrate some of the ideas presented and share some observations and suggestions on resource integration, value co-creation, institutions, and service ecosystems. (C) 2016 Elsevier Inc. All rights reserved.

  • 215.
    Lättman, Katrin
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013).
    Book review: Planning for Public Transport Accessibility: an international sourcebook. By Curtis, C. and Scheurer, J. (2016). London: Routledge. £ 76.50 (hardback) £ 24.49 (e-book). ISBN: 978-1472447241.2017Ingår i: Journal of Transport Geography, ISSN 0966-6923, E-ISSN 1873-1236, Vol. 62, s. 263-264Artikel, recension (Övrigt vetenskapligt)
  • 216.
    Lättman, Katrin
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning. Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Institutionen för sociala och psykologiska studier.
    Perceived Accessibility: Capturing the Traveller Perspective2016Licentiatavhandling, sammanläggning (Övrigt vetenskapligt)
    Abstract [sv]

    Denna licentiatuppsats behandlar upplevd tillgänglighet, det vill säga resenärsperspektivet på tillgänglighet, som ett viktigt komplement till konventionell (objektiv) tillgänglighet inom hållbart resande. Uppsatsen introducerar upplevd tillgänglighet och dess nytta och plats i forskningen samt implikationer för planering och utvärdering av hållbara transporter. Vidare behandlas påverkansfaktorer för upplevd tillgänglighet samt relaterade individuella utfall som subjektivt välbefinnande och social exkludering/inkludering utifrån teori och empiri.

     

    Uppsatsen innefattar två empiriska studier. Studie I utvecklar och testar ett psykometriskt mätinstrument för upplevd tillgänglighet med data från tre enkät-tillfällen (n= 750) i Karlstad. Dataset 1 analyserades med explorativ faktoranalys för att få fram ett instrument som fångar upplevd tillgänglighet (PAC) och validerades därefter i två dataset. Studie II avsåg att undersöka vad som bidrar till upplevd tillgänglighet med fokus på kvalitetsattribut i resan (service quality), resenärens upplevda trygghet, samt ålder och resvana. Samma data som i studie I användes i en conditional process model för att undersöka sambanden, samt i en klusteranalys för att ytterligare undersöka skillnader i resultatet mellan olika grupper av resenärer. Resultatet visar att upplevd tillgänglighet kan ha betydelse som komplement till befintliga mätningar och utvärderingar av tillgänglighet genom att bidra med resenärsperspektivet. Ett antal påverkansfaktorer för upplevd tillgänglighet kan konstateras, däribland kvalitet samt resenärens upplevda känsla av trygghet. Betydelsen av kvalitet för tillgänglighet är densamma oavsett hur ofta man reser, däremot upplever de som reser ofta en signifikant högre tillgänglighet än de som reser sällan. Äldre resenärer och resenärer i 30-årsåldern påvisar signifikant lägre upplevd tillgänglighet.

    Ladda ner fulltext (pdf)
    fulltext
    Ladda ner (jpg)
    preview image
    Ladda ner (mp3)
    Podcast
  • 217.
    Lättman, Katrin
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013). Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Institutionen för sociala och psykologiska studier (from 2013).
    Perceived Accessibility: Living a satisfactory life with help of the transport system2018Doktorsavhandling, sammanläggning (Övrigt vetenskapligt)
    Abstract [en]

    This thesis fills a gap in contemporary transport research and planning as it introduces perceived accessibility as a theoretical and methodological concept for incorporating the individual dimension of accessibility in current practice. Perceived accessibility is defined as “how easy it is to live a satisfactory life with the help of the transport system”, and is proposed as a complement to objective measures and understandings of accessibility.

    The thesis includes three studies. Study I developed a measure for capturing perceived accessibility with a specific transport mode, based on theories and conceptualizations of accessibility. Study II looked at determinants of perceived accessibility, and Study III further developed the measure of perceived accessibility to include actual travel (combinations of transport modes), and explored the relation between perceived accessibility and objectively measured accessibility for the same geographical area in Sweden. In all, the thesis provides background ideas and theory on perceived accessibility, and a validated quantitative approach to capturing perceived accessibility in day-to-day travel. Empirical findings further support the complementary nature of the approach and results indicate that assessments of perceived accessibility may be helpful in determining where to direct interventions aiming at improving accessibility by evaluating different transport modes or different segments of individuals. The method developed for capturing perceived accessibility shows merit in contributing to further theory development on accessibility by its ability to identify determinants of perceived accessibility and its potential in identifying segments of the population that experience significantly lower accessibility than other groups, and thus are at risk of experiencing social exclusion or suffer from transport disadvantage.

    Ladda ner fulltext (pdf)
    fulltext
    Ladda ner (jpg)
    preview image
    Ladda ner (mp3)
    Forskningspodden med Katrin Lättman
  • 218.
    Lättman, Katrin
    et al.
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning. Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Institutionen för sociala och psykologiska studier.
    Friman, Margareta
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning.
    Olsson, Lars E
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning.
    Perceived Accessibility of Public Transport as a Potential Indicator of Social Inclusion2016Ingår i: Social Inclusion, ISSN 2183-2803, E-ISSN 2183-2803, Vol. 4, nr 3, s. 36-45Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Perceived accessibility has been acknowledged as an important aspect of transport policy since the 70s. Nevertheless, very few empirical studies have been conducted in this field. When aiming to improve social inclusion, by making sus-tainable transport modes accessible to all, it is important to understand the factors driving perceived accessibility. Un-like conventional accessibility measures, perceived accessibility focuses on the perceived possibilities and ease of en-gaging in preferred activities using different transport modes. We define perceived accessibility in terms of how easy it is to live a satisfactory life with the help of the transport system, which is not necessarily the same thing as the objec-tive standard of the system. According to previous research, perceived accessibility varies with the subjectively-rated quality of the mode of transport. Thus, improvements in quality (e.g. trip planning, comfort, or safety) increase the per-ceived accessibility and make life easier to live using the chosen mode of transport. This study (n=750) focuses on the perceived accessibility of public transport, captured using the Perceived Accessibility Scale PAC (Lättman, Olsson, & Fri-man, 2015). More specifically, this study aims to determine how level of quality affects the perceived accessibility in public transport. A Conditional Process Model shows that, in addition to quality, feeling safe and frequency of travel are important predictors of perceived accessibility. Furthermore, elderly and those in their thirties report a lower level of perceived accessibility to their day-to-day activities using public transport. The basic premise of this study is that sub-jective experiences may be as important as objective indicators when planning and designing for socially inclusive transport systems.

    Ladda ner fulltext (pdf)
    fulltext
  • 219.
    Lättman, Katrin
    et al.
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013).
    Friman, Margareta
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013).
    Olsson, Lars E.
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013).
    Restricted car-use and perceived accessibility2020Ingår i: Transportation Research Part D: Transport and Environment, ISSN 1361-9209, E-ISSN 1879-2340, Vol. 78, s. 1-10, artikel-id 102213Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    In order to plan for, and achieve, a sustainable and accessible transport system, research and policies alike recognize a need to implement and enhance alternative transport options in favor of the private car. Moreover, these sustainable alternatives need to offer sufficient levels of accessibility regardless of where people live or work. We present and discuss an approach for capturing and evaluating perceived accessibility, with the ability to differentiate between individuals. Levels of perceived accessibility are compared before and after a fictive car use restriction, and between residential areas, using data from 2711 residents of Malmö, Sweden. A main conclusion is that levels of perceived accessibility become significantly lower for car users when they are limited in their options for daily travel. The difference is more substantive for frequent car users, who already travel less by sustainable modes today. There are also significant differences in levels of perceived accessibility in the restricted scenario, depending on where individuals live. These novel findings may not come as a surprise, but they emphasize the importance of including and analyzing perceptions of car users when designing accessible and sustainable transport systems. The paper ends with a discussion on how to facilitate the transition from current transport systems to an inclusive and accessible system.

  • 220.
    Lättman, Katrin
    et al.
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning. Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, SAMOT.
    Olsson, E Lars
    Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT.
    Friman, Margareta
    Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT.
    Development and test of the Perceived Accessibility Scale (PAC) in public transport.2015Konferensbidrag (Refereegranskat)
  • 221.
    Lättman, Katrin
    et al.
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013). Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, SAMOT.
    Olsson, Lars E.
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013). Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, SAMOT.
    Friman, Margareta
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013). Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, SAMOT.
    A new approach to accessibility – Examining perceived accessibility in contrast to objectively measured accessibility in daily travel2018Ingår i: Research in Transportation Economics, ISSN 0739-8859, E-ISSN 1875-7979Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Accessibility has conventionally been measured and evaluated ignoring user perceptions in favor of focusing on travel time and distance to a number of pre-determined destinations. Acknowledging this gap, we recently developed a scale for perceived accessibility PAC (Lättman, Friman, & Olsson 2016b) aimed at capturing the individual perspective of accessibility with a certain travel mode. In this paper, we 1) further develop the PAC measure of perceived accessibility in order to capture how easy it is to live a satisfactory life with the help of the transport system, 2) compare levels of perceived accessibility between residential areas and main travel modes, and 3) compare residents’ perceived accessibility to the objective accessibility level for the same residential area. Data from 2711 residents of Malmö, Sweden show that perceived accessibility is consistently different from objective accessibility across 13 residential areas, with minor differences in levels of perceived accessibility between areas. Surprisingly, bicycle users rate their accessibility significantly higher than those who mainly use the car or public transport for daily travel, contrary to objective accessibility assumptions. These differences point at the importance of including perceived accessibility as a complementary tool when planning for and evaluating transport systems.

    Ladda ner fulltext (pdf)
    fulltext
  • 222.
    Lättman, Katrin
    et al.
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning. Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Institutionen för sociala och psykologiska studier.
    Olsson, Lars E.
    Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT.
    Friman, Margareta
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning.
    Development and test of the perceived accessibility scale (PAC) in public transport2016Ingår i: Journal of Transport Geography, ISSN 0966-6923, E-ISSN 1873-1236, Vol. 54, s. 257-263Artikel i tidskrift (Refereegranskat)
  • 223.
    Lättman, Katrin
    et al.
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013).
    Olsson, Lars E.
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013).
    Friman, Margareta
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013).
    Fujii, Satoshi
    Kyoto University, Japan.
    Perceived Accessibility, Satisfaction with Daily Travel, and Life Satisfaction among the Elderly2019Ingår i: International Journal of Environmental Research and Public Health, ISSN 1661-7827, E-ISSN 1660-4601, Vol. 16, nr 22, s. 1-15, artikel-id 4498Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    People are living longer than they did previously, and the proportion of older people is increasing worldwide. This rapid development will have implications for the transport system, in general, and for travel behavior and accessibility to daily activities, in particular. In recent years, both research and politics have drawn the attention of the public to issues affecting the opportunities of the elderly to participate in everyday life. The debate has so far mostly focused on health issues, with limited work having been done on the ability of the elderly to live the lives they want to considering how they travel. With this view, a theoretical model, grounded in a model of travel and subjective wellbeing was developed to explore the role of perceived accessibility in satisfaction with travel and life satisfaction. Empirical data were collected from a sample of 2950 respondents (aged 60–92) from five cities in Northern Europe (Stockholm, Helsinki, Oslo, Copenhagen, Bergen) and analyzed using partial least square structural equation modeling (PLS-SEM). The findings confirmed the link between perceived accessibility, travel satisfaction, and life satisfaction. The findings also showed the role of sociodemographic and travel attributes in perceived accessibility and satisfaction with travel, as well as the moderating effects of different age groups. We conclude that this moderating role played by age clearly indicates that we should not treat the elderly as a homogenous group in research and transport planning.

    Ladda ner fulltext (pdf)
    fulltext
  • 224.
    Löfberg, Nina
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning.
    Service Orientation in Manufacturing Firms: Understanding Challenges with Service Business Logic2014Doktorsavhandling, sammanläggning (Övrigt vetenskapligt)
    Abstract [en]

    Globalisation and competition from low-cost countries has pushed manufacturing firms towards offering services to remain competitive. However, increasing the service orientation of a manufacturing firm to find new ways of value (co-)creation has presented several challenges, such as the fact that services do not provide the expected revenues, and resistance from both the sales force and from customers towards services.

    The aim of this thesis is to understand challenges linked to increasing service orientation in manufacturing firms, by means of goods and service business logics. The thesis emphasises the three dimensions of business logics – value perspective, service business strategy, and service offering – and studies them empirically in service divisions in the pulp and paper industry and in the automotive industry.

    The findings show that firms with inconsistency between the three dimensions face certain challenges. Most often, the firms have a value perspective of goods business logic, but a service business strategy and a service offering of service business logic. Therefore, the most important and most difficult challenge to overcome in order to increase a manufacturing firm’s service orientation is the employees’ value perspective.

    Three service manoeuvres were key to overcoming this challenge: changing employees’ mind-sets, starting to value services, and separating products and services. Although separating products and services could be assessed as a service manoeuvre consistent with goods business logic, it facilitated an increased service orientation. The fact that goods business logic manoeuvres led to a higher degree of service orientation, whereas service business logic manoeuvres did not always do so, is discussed as a service orientation paradox.

     

     

     

    Ladda ner fulltext (pdf)
    fulltext
  • 225.
    Löfberg, Nina
    et al.
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013).
    Aichagui, Victor
    Linköpings universitet.
    Johansson, Elisabeth
    Linköpings universitet.
    Witell, Lars
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013).
    Lagerholm, Barbro
    Swerea IVF.
    A longitudinal study of servitisation and dynamic capabilities in SMEs2016Ingår i: Spring servitization conference 2016, 2016Konferensbidrag (Refereegranskat)
    Abstract [en]

    Purpose: The purpose of this study is twofold: (1) to identify servitisation routes of SMEs, and (2) to identify the microfoundations of dynamic capabilities that influence the different steps of a continuous servitisation model. Design/Methodology/Approach: In this longitudinal study, servitisation in three product-oriented small and medium sized enterprises (SMEs) have been studied. During the past year, the SMEs have developed their service businesses according to an iterative servitisation model consisting of four states; Identify, Package, Sell, and Innovate. The servitisation processes were studied through action research. Findings: Three different routes of servitisation were identified; 1) a product-oriented route, (2) a service-oriented route, and (3) a solutions-oriented route. The dynamic capabilities developed within the companies throughout their servitisation processes differed based on their business logic and influenced the result of the processes. Originality/Value: The study contributes with knowledge on how servitisation can be performed in SMEs in practice. Moreover, it combines the research fields of servitisation and dynamic capabilities, which enrichens the servitisation literature with an important but sparsely researched perspective that focus on the change inherent in a servitisation process.

  • 226.
    Löfberg, Nina
    et al.
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013).
    Witell, Lars
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013). bIndustrial Engineering and Management, Linköping.
    Gustafsson, Anders
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013).
    Service manoeuvres to overcome challenges of servitisation in a value network2015Ingår i: Production planning & control (Print), ISSN 0953-7287, E-ISSN 1366-5871, Vol. 26, nr 14-15, s. 1188-1197Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    When manufacturing firms increase the share of service revenues, managing service provision becomes challenging. This study extends previous research on servitisation in individual firms by analysing the challenges service provision creates in a value network. The challenges are identified both within the firms and in the business relationships in the value network. In addition, the paper identifies and describes service manoeuvres firms use to address challenges resulting from servitisation. This case study of a value network is based on interviews carried out at 13 firms in the automotive industry, including suppliers, original equipment manufacturers and consultancies. The research shows that service manoeuvres, such as new types of resource integration and value constellations, are used to overcome challenges in the value network.

    Ladda ner fulltext (pdf)
    Fulltext
  • 227.
    Löfberg, Nina
    et al.
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013). Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Handelshögskolan (from 2013).
    Åkesson, Maria
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013).
    Creating a service platform: how to co-create value in a remote service context2018Ingår i: The journal of business & industrial marketing, ISSN 0885-8624, E-ISSN 2052-1189, Vol. 33, nr 6, s. 768-780Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Purpose The purpose of this paper is to further develop the construct of service platform and to clarify the definition of service platform in an industrial context. To do so, an understanding of the foundations for service platforms, based on a service perspective, is created. Design/methodology/approach The study has adopted a qualitative case study approach and builds on in-depth interviews with remote service teams in two multinational firms: one in the food processing and packaging industry and the other in the pulp and paper industry. Findings The foundations for successful service platforms consist of modularising resources, integrations and service processes to create value propositions. The value propositions could result in variations of a service or in variations of different services. When defining the concept service platform, the perspective of service needs to be made evident; therefore, the authors define service platform as: value proposition(s) consisting of a modular structure that invites to and facilitates value co-creation between resources, through integration opportunities in a continuous service process. Research limitations/implications The results are based on the perspective of two suppliers in similar industries; only remote services were studied. Firms from different types of industries and other types of services could add to the research on service modularity according to a service perspective. Moreover, information about customers and other actors' involvement on the platform was gathered from the firms studied, no customers or other actors were interviewed. Practical implications This study shows the importance of a firm involving itself in the value creation of the customer, that is, focusing on value co-creation. This implies a close cooperation between the manufacturer and its customer - not only at a given point in time but also over a longer period of cooperation. Through the different types of modules building up the service platform, value co-creation can take place in various ways. Originality/value This study offers original empirical contributions on platforms from a service perspective. The study contributes to servitisation, service modularity and service (dominant) logic research by developing an understanding of the foundations for service platforms based on a service perspective. It also contributes to platform research more specifically by developing a definition of service platform in an industrial context.

    Ladda ner fulltext (pdf)
    fulltext
  • 228.
    Löfgren, Martin
    et al.
    Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, Centrum för tjänsteforskning.
    Davoudi, Sara
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning.
    Högström, Claes
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning.
    Johnson, Mikael
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning.
    Customer satisfaction in public transit2013Konferensbidrag (Refereegranskat)
  • 229.
    Magnusson, Peter
    et al.
    Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, Avdelningen för företagsekonomi. Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, Centrum för tjänsteforskning. Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013). Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Handelshögskolan (from 2013).
    Bergkvist, Linda
    Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, Avdelningen för informatik och projektledning. Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Handelshögskolan (from 2013). Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013).
    Skålén, Per
    Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, Centrum för tjänsteforskning. Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, Avdelningen för företagsekonomi. Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, SAMOT. Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013). Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Handelshögskolan (from 2013).
    Exploring patients as contributors to service innovation in primary healthcare.2017Konferensbidrag (Övrigt vetenskapligt)
    Abstract [en]

    This paper investigates the contribution of involving patients for ideation of service innovation in the healthcare context by addressing the following two main research questions: (Q1) What can patients contribute with when invited to contribute with new ideas for improving primary care? and (Q2) How should patient involvement be managed – should they be involved with, or without, healthcare employee involvement? The research questions were addressed by a one-year longitudinal study of ‘innovation groups’ aimed at creating ideas to improve primary care centers. A longitudinal quasi-experimental approach was deployed consisting of three different settings with varying composition of the innovation group: 1) only healthcare employees, 2) only patients, 3) a mix of healthcare employees and patients. In total 180 ideas for service innovation were reported and assessed by four experienced experts using a web-based questionnaire including 8 assessment dimensions and a free text space, inviting the experts to comment on the idea. In addition, individual interviews were conducted which served the purpose of exploring healthcare employees’ value creation when generating ideas together with patients. The study shows that patient involvement during service innovation ideation brings a patient perspective to healthcare. The findings reveal that patient–healthcare employee interactions positively contribute to healthcare employees’ use knowledge as they started to refocus their ideas more towards the patient perspective. Further the study contributes by showing that patient involvement needs to be a focused and dedicated activity towards innovation as, for example, an innovation group, to bring a patient perspective during idea creation.

  • 230.
    Magnusson, Peter
    et al.
    Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, Avdelningen för företagsekonomi. Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, Centrum för tjänsteforskning. Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013). Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Handelshögskolan (from 2013).
    Christiane, Hipp
    Brandenburg University of Technology at Cottbus, Germany.
    Edvardsson, Bo
    Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, Centrum för tjänsteforskning. Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, Avdelningen för företagsekonomi. Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, SAMOT. Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013). Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Handelshögskolan (from 2013).
    Exploring the challanges of servitization in manufacturing companies2019Ingår i: Service innovation for sustainable business : Stimulating, realizing and capturing the value from service innovation / [ed] P. Kristensson, P. R. Magnusson, & L. Witell, New Jersey: World Scientific, 2019, s. 253-279Kapitel i bok, del av antologi (Refereegranskat)
  • 231.
    Magnusson, Peter
    et al.
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013).
    Hipp, Christiane
    Brandenburg University of Technology at Cottbus, Germany.
    Edvardsson, Bo
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Handelshögskolan (from 2013). Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013).
    Exploring the challenges of servitization in manufacturing companies2019Ingår i: Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the value from Service Innovation / [ed] Per Kristensson, Pter R. Magnusson, Lars Witell, World Scientific, 2019, s. 253-279Kapitel i bok, del av antologi (Övrigt vetenskapligt)
    Abstract [en]

    The following sections are included: Embracing Services in Manufacturing Distinction between Products and Services Understanding Services in Manufacturing Method Empirical Results and Reflections Concluding Discussion References

  • 232.
    Magnusson, Peter R
    et al.
    Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, Avdelningen för företagsekonomi. Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, Centrum för tjänsteforskning.
    Hipp, Christiane
    BTU, Cottbus, Germany.
    Edvardsson, Bo
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning. Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, Avdelningen för företagsekonomi.
    Defining Product: Service Concepts from a Manufacturing Firm Perspective2007Ingår i: XVII International RESER Conference, Tampere, Finland, 2007Konferensbidrag (Refereegranskat)
  • 233.
    Magnusson, Peter R
    et al.
    Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, Avdelningen för företagsekonomi. Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, Centrum för tjänsteforskning.
    Hipp, Christiane
    Edvardsson, Bo
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning. Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, Avdelningen för företagsekonomi.
    Understanding and Managing Product-Service Concepts from the perspective of a service logic in Manufacturing Companies2008Konferensbidrag (Refereegranskat)
  • 234.
    Magnusson, Peter R
    et al.
    Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, Avdelningen för företagsekonomi. Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, Centrum för tjänsteforskning.
    Wästlund, Erik
    Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, Avdelningen för psykologi. Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning.
    Netz, Johan
    Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, Centrum för tjänsteforskning.
    Outsourcing idea screening: Exploring users’ appropriateness for judging new product/service ideas2012Konferensbidrag (Refereegranskat)
  • 235.
    Martin, Drew
    et al.
    Univ Hawaii, Coll Business & Econ, 200 West Kawili St, Hilo, HI 96720 USA..
    Gustafsson, Anders
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning.
    Choi, Sunmee
    Yonsei Univ, Sch Business, 50 Yonsei Ro, Seoul 120749, South Korea..
    Service innovation, renewal, and adoption/rejection in dynamic global contexts2016Ingår i: Journal of Business Research, ISSN 0148-2963, E-ISSN 1873-7978, Vol. 69, nr 7, s. 2397-2400Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    This Journal of Business Research special section includes 7 articles selected from papers presented during the 2014 Global Marketing Conference held July 15-18, 2014. The Conference's theme was "Bridging Asia and the World: Globalization of Marketing and Management Theory and Practice." This special edition introduces current topics concerning researchers and practitioners about service innovation, renewal, and adoption/rejection research. Following the conference's theme, this special edition emphasizes the need for educators and business leaders to make sense, plan, and interpret outcomes accurately of implementing service innovations in dynamic global contexts. 

  • 236.
    McColl-Kennedy, Janet R.
    et al.
    Univ Queensland, UQ Business Sch, Mkt, Brisbane, Qld, Australia..
    Gustafsson, Anders
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013). ..
    Jaakkola, Elina
    Univ Turku, Sch Econ, Turku, Finland..
    Klaus, Phil
    Brunel Univ, Sch Business, London, England..
    Radnor, Zoe Jane
    Univ Loughborough, Sch Business & Econ, Serv Operat Management, Loughborough, Leics, England..
    Perks, Helen
    Univ Nottingham, Sch Business, Mkt, Nottingham NG7 2RD, England..
    Friman, Margareta
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013). Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Institutionen för sociala och psykologiska studier (from 2013).
    Fresh perspectives on customer experience2015Ingår i: Journal of Services Marketing, ISSN 0887-6045, E-ISSN 0887-6045, Vol. 29, nr 6-7, s. 430-435Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Purpose - The purpose of this paper is to provide directions for future research on: broadening the role of customers in customer experience; taking a practice-based approach to customer experience; and recognizing the holistic, dynamic nature of customer experience across all touch points and over time. Design/methodology/approach - The approach is conceptual identifying current gaps in research on customer experience. Findings - The findings include a set of research questions and research agenda for future research on customer experience. Originality/value - This research suggests fresh perspectives for understanding the customer experience which can inspire future research and advance theory and managerial practice.

  • 237.
    McColl-Kennedy, Janet R.
    et al.
    Univ Queensland, UQ Business Sch, Brisbane, Qld 4072, Australia..
    Hogan, Suellen J.
    Univ Queensland, UQ Business Sch, Brisbane, Qld 4072, Australia..
    Witell, Lars
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013).
    Snyder, Hannah
    Univ Queensland, UQ Business Sch, Brisbane, Qld 4072, Australia..
    Cocreative customer practices: Effects of health care customer value cocreation practices on well-being2017Ingår i: Journal of Business Research, ISSN 0148-2963, E-ISSN 1873-7978, Vol. 70, s. 55-66Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Drawing on three studies using data from six separate samples of 1151 health care customers, the authors investigate cocreative customer practices, modeling the effects of customer value cocreation practices on well-being. Results highlight that while positive interactions with medical staff (doctors) lead to increased well-being through engaging in coproducing treatment options, interactions with friends and family and their associated cocreated activities have an even greater positive effect on well-being. Furthermore, several other customer directed activities have positive indirect effects. Interestingly, activities requiring change can have a negative effect on well-being, except in psychological illnesses, where the opposite is true. The authors conclude with theoretical and managerial implications, highlighting that if interactions and activities with medical professionals are supplemented with customer-directed activities, the positive effect on well-being is significantly enhanced.

  • 238.
    Molander, Sofia
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013).
    Changing roles and new perspectives: towards market orientation in public transport2018Ingår i: Transportation, ISSN 0049-4488, E-ISSN 1572-9435, Vol. 45, nr 6, s. 1811-1825Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The general international trend of increasingly subjecting the public transport industry to market principles has been concretized via various developments in many countries. In line with this trend, there is an increased interest in public procurement processes as a model for public service delivery. Sweden is one of the leading countries where public procurement is the prevailing model for delivering public services. In accordance with the general trend, efforts have been made to make Sweden's public transport more sensitive to passenger needs, and to stimulate a competitive public transport system. For instance, a new Act, which came into effect on 1 January 2012, is aimed at fostering a customer-centric public transport system, with increased role clarity for the public transport actors. Since market-oriented strategies and public procurement processes are both receiving increased interest from the public transport industry, the market orientation of both public authorities and service providers in Sweden's public transport has been studied. Since market orientation is a process of change, a longitudinal approach was whereby the first study was conducted in the spring of 2011 and the second in the spring of 2014. All of Sweden's public transport authorities and the service providers that they stated as their major contract holders were asked to participate. In total, 184 respondents participated in the studies. The findings show that the industry as a whole has increased its organizational and inter-organizational efforts to both acquire knowledge of and respond to passenger needs. In particular, the public service providers have increased their involvement in market-oriented activities.

    Ladda ner fulltext (pdf)
    fulltext
  • 239.
    Molander, Sofia
    et al.
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning.
    Fellesson, Markus
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning.
    Friman, Margareta
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning.
    Market orientation in dyads2013Ingår i: Market orientation in dyads, 2013Konferensbidrag (Refereegranskat)
  • 240.
    Molander, Sofia
    et al.
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Handelshögskolan (from 2013).
    Fellesson, Markus
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013).
    Friman, Margareta
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Handelshögskolan (from 2013).
    Market Orientation in Public Service: A comparison between buyers and providers2018Ingår i: Journal of Nonprofit & Public Sector Marketing, ISSN 1049-5142, E-ISSN 1540-6997, Vol. 30, nr 1, s. 1-21Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Public services have been subjected to processes of deregulation, competition, and privatization in many countries worldwide. One popular reform has involved focusing on competitive procurement. This context, where public and private organizations jointly deliver the service in a dyad, makes the market orientation of public services highly complex. The main elements of market orientation – intelligence generation, intelligence dissemination and responsiveness– have shown themselves to be valid and of significance in both the private and public sectors. Nevertheless, the empirical context of the public sector involves a complexity that has been poorly addressed in market orientation research. In this study, we research the Swedish public transport industry and survey buyer and provider organizations in order to determine how market-orientated activities are approached in public-private service dyads. We present three theoretically-underpinned relationship types - buyer dominated, provider dominated and collaborative - which we suggest as having implications for market-oriented activities. A survey of public transport authorities’ (buyers, n = 48) and operators’ (providers, n = 49) market orientation activities reveals the concurrent prevalence of characteristics from all three relationship types, as both parties try to dominate the relationship while also engaging in collaborative efforts. Drawing on our theoretical framework and our empirical results, we conclude that there are legitimate differences in the perspectives of buyers and providers, and that these differences, if acknowledged and properly managed, can provide valuable resources in the development of a joint market orientation in complex public-private settings.

  • 241.
    Molander, Sofia
    et al.
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning.
    Friman, Margareta
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning.
    Fellesson, Markus
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning.
    Skålen, Per
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning.
    Market Orientation in Public Transport Dyads2013Konferensbidrag (Refereegranskat)
  • 242.
    Molander, Sofia
    et al.
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning.
    Friman, Margareta
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning.
    Fellesson, Markus
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning.
    Skålen, Per
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning.
    Market Orientation in Public Transport Dyads: An empirical examination2013Konferensbidrag (Refereegranskat)
  • 243.
    Myhrén, Per
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013).
    Open Service Innovation in Industrial Networks2019Licentiatavhandling, sammanläggning (Övrigt vetenskapligt)
    Abstract [en]

    Constant development of new technologies in a rapidly changing and globalized world decreases product life cycles. Time-to-market is crucial for commercial success. This development requires resources to create new knowledge and skills within organizations and together in networks with other firms. Open innovation is an alternative for developing innovative products and services that takes advantage of external knowledge and give access to new market channels. Even though services is vital for economic growth and fits well with the open innovation model, there is little research on open service innovation.

    The purpose of the thesis is to extend knowledge on how service innovations emerge and evolve in open innovation nets in industrial networks. It also aims to follow the development from idea to a commercial service. The thesis describes organization for service innovations to emerge and develop in open service innovation nets. It also explains the actors involved and their different innovator roles in the development from idea to commercial services.

    The present research provide insights how the organization of the development work might differ between incremental and radical service innovation. there is a range of organizing templates (archetypes) that fit different types of development work. Where previous research on open service innovation has focused on radical service innovation present research suggests that open service innovation also can be a strategy for incremental service innovation.

    Present research shows how actors take on multiple innovator roles in the innovation process of open service innovation. The more radical changes, the more roles each actor takes on. Present research add a new innovator role to previous research, The Constitutional Monarch. The Constitutional Monarch has a central position in all archetypes, but as the name implies, has no decision power. The research also sheds light on how the hub firm deploys not one but a portfolio of network orchestration processes dependent on the archetype used for open service innovation.

    Ladda ner fulltext (pdf)
    fulltext
    Ladda ner (jpg)
    presentationsbild
  • 244.
    Myhrén, Per
    et al.
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning.
    Witell, Lars
    Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, Centrum för tjänsteforskning. Department of Business Administration, Linköping University, Linköping, Sweden.
    Gustafsson, Anders
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning.
    Gebauer, Heiko
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning. Eawag, Dubendorf, Switzerland & Department of Business Administration, Linköping University, Linköping, Sweden.
    Incremental and radical open service innovation2018Ingår i: Journal of Services Marketing, ISSN 0887-6045, E-ISSN 0887-6045, Vol. 32, nr 2, s. 101-112Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Purpose Open service innovation is an emergent new service development practice, where knowledge on how to organize development work is scarce. The purpose of the present research is to identify and describe relevant archetypes of open service innovation. The study views an archetype as an organizing template that includes the competence of participants, organizing co-creation among participants and ties between participants. In particular, the study's interest lies in how open service innovation archetypes are used for incremental and radical service innovation. Design/methodology/approach For the research, a nested case study was performed, in which an industrial firm with nine open service innovation groups was identified. Forty-five interviews were conducted with participants. For each case, first a within-case analysis was performed, and how to perform open service innovation in practice was described. Then, a cross-case analysis identifying similarities and differences between the open service innovation groups was performed. On the basis of the cross-case analysis, three archetypes for open service innovation were identified. Findings The nested case study identified three archetypes for open service innovation: internal group development, satellite team development and rocket team development. This study shows that different archetypes are used for incremental and radical service innovation and that a firm can have multiple open service innovation groups using different archetypes. Practical implications This study provides suggestions on how firms can organize for open service innovation. The identified archetypes can guide managers to set up, develop or be part of open service innovation groups. Originality/value This paper uses open service innovation as a mid-range theory to extend existing research on new service development in networks or service ecosystems. In particular, it shows how open service innovation can be organized to develop both incremental and radical service innovations.

  • 245.
    Myhrén, Per
    et al.
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013). Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Handelshögskolan (from 2013).
    Witell, Lars
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013). Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Handelshögskolan (from 2013).
    Åkesson, Maria
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013). Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Handelshögskolan (from 2013).
    Creating the Perfect Match: Roles and Archetypes of Open Service Innovation2019Ingår i: Service Innovation for Sustainable Business Stimulating, Realizing and Capturing the Value from Service Innovation / [ed] P. Kristensson, P. Magnusson & L. Witell, World Scientific, 2019, s. 135-162Kapitel i bok, del av antologi (Refereegranskat)
  • 246.
    Nam, Y.
    et al.
    Carson College of Business, Washington State University, US.
    Niblock, S. J.
    School of Business and Tourism, Southern Cross University, Australia.
    Sinnewe, Elisabeth
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013).
    Jakob, K.
    College of Business, University of Montana, US.
    Do corporate directors ‘heap’ dividends?: Evidence on dividend rounding and information uncertainty in Australian firms2018Ingår i: Australian Journal of Management, ISSN 0312-8962, E-ISSN 1327-2020Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    In this study, we examine the extent of dividend heaping in Australian firms between 1976 and 2015. Our findings show that 27.39% of dividends greater than or equal to 2.5-cents are heaped in 2.5-cent intervals, while 70.90% of dividends less than 2.5-cents are heaped in 0.25-cent intervals. We find that the heaping phenomenon decreases over time and average dividend size increases. We also show that when establishing the likelihood of dividend heaping, stock return volatility and firm size are consistent with the information uncertainty hypothesis. Dividend heaping also appears to be influenced by firm-level characteristics that are inconsistent with the hypothesis. For instance, the likelihood of heaping increases with dividend size and firm age. 

  • 247.
    Netz, Johan
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013).
    Exploring the effects of experience and responsibilities on idea screening.Manuskript (preprint) (Övrigt vetenskapligt)
  • 248.
    Netz, Johan
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013).
    First things first - think before you decide: The how, what and who of idea screening2017Doktorsavhandling, sammanläggning (Övrigt vetenskapligt)
    Abstract [en]

    This thesis investigates decision-making activities leading to the initial selection of which new ideas should be selected for further development or rejected. This process, often referred to as idea screening, is described as being one of the most important, but also challenging, tasks to master during the entire innovation process. There are two main reasons for this: Firstly, not all ideas are good and secondly no firm has the resources to develop every single idea proposed to it. Thus, it is important to be careful when initially deciding which ideas are to be selected and developed into future possible innovations in order to eliminate weak ideas and retain those that have a substantial chance of becoming successful. 

    Two alternative decision-making approaches are explored in the thesis (the intuitive and rational approaches). In the thesis, the concept of intuition during the screening of product and service ideas is demystified. The empirical findings show that decision-makers utilize five main underlying criteria when intuitively assessing ideas. Of these, the findings indicate user-value to be the most important one, or at least the criterion that most assessors emphasize when making intuitive decisions. The findings presented in the thesis increase our understanding of the use of rational and holistic intuitive decision-making when screening ideas during the Front End Innovation phase, as well as questioning the traditional view of intuition, as a decision-making tool that is only reliable if applied by those with a vast amount of experience and expertise. The reported findings indicate that, for example, users with an understanding of the idea context are able to intuitively identify the ideas that decision-making experts identify as the top (best) ones. Hence, managers faced with a situation where they are being inundated with new ideas can turn to non-experts for help.

    Ladda ner fulltext (pdf)
    fulltext
    Ladda ner (jpg)
    preview image
    Ladda ner (mp3)
    Podcast
  • 249.
    Netz, Johan
    et al.
    Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, Centrum för tjänsteforskning. Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Handelshögskolan (from 2013). Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013).
    Magnusson, Peter
    Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, Avdelningen för företagsekonomi. Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, Centrum för tjänsteforskning. Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013). Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Handelshögskolan (from 2013).
    Frontline employees assisting R&D screening service ideas.2018Konferensbidrag (Övrigt vetenskapligt)
  • 250.
    Netz, Johan
    et al.
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013).
    Magnusson, Peter
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013).
    Methods and tools for service innovation2019Ingår i: Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the value from Service Innovation, World Scientific, 2019, s. 15-27Kapitel i bok, del av antologi (Övrigt vetenskapligt)
    Abstract [en]

    Successful development of new services is challenging, since services are process- and experience-based, and often include human interaction during delivery (Bitner et al., 2008; Gustafsson et al., 2012). Hence, emphasizing the use of tools and methods that capture the process, delivery, and experience from the customer or user perspective during new service development is important. However, many companies try to rely on tools and methods designed for the development of physical products when developing new services. These companies will sooner or later discover that there are huge differences in developing services as compared to products.

2345678 201 - 250 av 406
RefereraExporteraLänk till träfflistan
Permanent länk
Referera
Referensformat
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Annat format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annat språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf