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  • 201.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Gustafsson, Anders
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Witell, Lars
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center. Linkoping Univ, SE-58183 Linkoping, Sweden.
    Varför lyssna och lära av kunder i utveckling av konkurrenskraftia tjänster?2008In: Marknadsföring - myter och möjligheter?, Liber , 2008Chapter in book (Refereed)
  • 202.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Gustavsson, Bengt Ove
    Information Achievements by the Bergslag Delegation: Report No 5 from a project regardin evaluation of the work by the Bergslag Delegation1989Report (Refereed)
  • 203.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Gustavsson, Bengt Ove
    Quality in Service and Quality in Services Organisations: A Model for Quality Assessment1988Report (Refereed)
  • 204.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Gustavsson, Bengt Ove
    Brown, Stephen W
    Johnston, Robert
    Scheuing, Eberhard E
    Tax, Steve
    Quality in Work Environment: A Prerequisite for Success in New Service Development2002In: Quality in Service: Crossing Boundaries, ISQA, University of Victoria, College of Business, Canada , 2002Chapter in book (Other academic)
  • 205.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Gustavsson, Bengt-Ove
    A model for Analysis of Service-producing Organisations Focusing on Quality Imrovement1989Conference paper (Refereed)
  • 206.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Gustavsson, BengtOve
    Evaluation of the work by the Bergslag Delegation1989Report (Refereed)
  • 207.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Gustavsson, Bengt-Ove
    Kvalitetsutveckling i tjänsteverksamhet - en analysmodell1989Other (Other (popular science, discussion, etc.))
  • 208.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Gustavsson, Bengt-Ove
    Problem Detection in Service Management Systems - A Consistency Approach in Quality Improvement1990Other (Other (popular science, discussion, etc.))
  • 209.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Gustavsson, Bengt-Ove
    Service Implementation in a Multicultural Context - A Quality Asessment Model and an Empirical Case Study1989Other (Other (popular science, discussion, etc.))
  • 210.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Gustavsson, Bengt-Ove
    Riddle, D.
    An Expanded Model of the Service Encounter with Emphasis on Cultural Context1989Other (Other (popular science, discussion, etc.))
  • 211.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Gustavsson, Bengt-Ove
    Riddle, Dorothy
    An Expanded Model of the Service Encounter with Emphasis on Cultural Context1988Conference paper (Refereed)
  • 212.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Gustavsson, BO
    A model for Analysis of Service-producing Organisations Focusing on Quality Improvement1989Conference paper (Refereed)
  • 213.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Gustavsson, BO
    Kvalitetsutveckling i tjänsteverksamhet - en analysmodell1989Other (Other (popular science, discussion, etc.))
  • 214.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Gustavsson, BO
    Quality in the Work Environment: a prerepuisite for succes in New Service Development2003In: Managing Service Quality, ISSN 0960-4529, E-ISSN 1758-8030, Vol. 13, no 2, p. 148-163Article in journal (Refereed)
  • 215.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Gustavsson, BO
    Quality in Work Environment - A Prerequisite for Success in New Service Development2002In: Quality in Services: Crossing Boundaries, ISQA, University of Victoria, College of Business, Canada , 2002Chapter in book (Refereed)
  • 216.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Gustavsson, BO
    Service Implementation in a Multicultural Context: A Quality Asessment Model and an Empirical Case Study1988Report (Other academic)
  • 217.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Gustavsson, BO.
    Larsson, P.
    Jönsson, M.
    Towards A Total Service Quality Concept - A theoretical model and some empirical findings1995Other (Other (popular science, discussion, etc.))
  • 218.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Gustavsson, BO
    Larsson, Patrik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Jönsson, M
    Towards a Total Service Quality Concept: A theoretical Model and some empirical Findings1995Conference paper (Refereed)
  • 219.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Haglund, Lars
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Mattsson, J.
    Analysis Planning, Improvisation and Control in the Development of New Services - some Swedisch experiences1994Conference paper (Refereed)
  • 220.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Holmlund, B.
    Strandvik, T.
    Initation of Business-to-Business Relationshops2007Conference paper (Refereed)
  • 221.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Holmlund, M.
    Strandvik, T.
    Inotation of Business Relationshops in Service-dominant Settings2007In: Industrial Marketing Management, ISSN 0019-8501, E-ISSN 1873-2062Article, book review (Other academic)
  • 222.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Holmlund, M.
    Strandvik, T.
    Relationship Initation in Business-to-Business Professional Services2007Conference paper (Refereed)
  • 223.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Holmlund, M.
    Strandvik, T.
    Relationship Initiation in Business-to-Business Profesional Services2007Conference paper (Refereed)
  • 224.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Holmlund, M.
    Strandvik, T.
    Relationshop Initation in Business-to-Business Professional Services2006Conference paper (Refereed)
  • 225.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Johnson, M. D.
    Gustafsson, Anders
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Strandvik, T.
    The Effects of Satisfaction and Loyalty on Profits and Growth - Products versus Services2000In: Total Quality Management Journal 11(7), pp917-927Article in journal (Refereed)
  • 226.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Johnson, M. D.
    Gustafsson, Anders
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Strandvik, T.
    The Effects of Satisfaction and Loyalty on Profits and Growth - Products versus Services1999Conference paper (Refereed)
    Abstract [en]

    The paper uses data from the Swedish Customer Satisfaction Index together with performance data from competing industries to study the difference in logic in terms of customer satisfaction and loyalty between services and products. We find that for product firms loyalty can have a negative effect on company performance, while for service firms the effect is positive. The implication is that service firms must earn their loyalty but product firms can lower their prices and thus retain their customers

  • 227.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Johnson, M. D.
    Gustafsson, Anders
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Strandvik, T.
    The effects of satisfaction and loyalty on profits and growth: products versus services2000In: Total Quality Management, Vol 11, No 7 pp 917-927Article in journal (Refereed)
  • 228.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Johnson, M. D.
    Gustafsson, Anders
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Strandvik, T.
    The effects of satisfaction and loyalty on profits and growth: products versus services, Total Quality Management2002In: The Quality Yearbook / [ed] Cortada, J W and Woods, J A, McGraw-Hill, New York, pp 116-129 , 2002Chapter in book (Refereed)
  • 229.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Karlsson, Charlie
    Furéh, Thomas
    Medium-sized Cities and Private Services: A Study with the Focus on the Karlstad Region1987Report (Refereed)
  • 230.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Karlsson, P
    Lindström, A
    Qualitätskarten - eine Methode der Qualitätsentwicklung in derGemeinde Norrköping1997In: Reformen des öffentlichen Sektors in Skandinavien, Baden Baden: Nomos , 1997, p. 149-Chapter in book (Refereed)
  • 231.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Karlsson, Peter
    Lindström, Anna
    Kvalitetskartor: Ett sätt att arbeta med kvalitetsutveckling i Norrköpings kommun1995Report (Other academic)
  • 232.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Karlsson, Peter
    Lindström, Anna
    Quality Maps: a way of working with quality development1997Report (Other academic)
    Abstract [en]

    Quality Maps - a way of working with quality developmentMunicipal residents have the right to demand the best possible service for the taxes that they pay, and who better to judge municipal services than those who use the service? This is the starting point for the work procedure presented in this book. We explain how modern quality thought can be applied to municipal operations with the help of quality maps; simple aids to be used in conjunction with quality development. The subject matter also includes quality issues in connection with management by objectives, follow up and dialogue between elected representatives and municipal residents and employees.The book is based on experience of work with quality development in general service production which is carried out at The Service Research Center, Karlstad, Sweden. The examples are founded on work centred on the development of efficient control systems primarily in the areas of leisure and culture within The Municipality of Norrköping.-Kvalitetskartor - ett sätt att arbeta med kvalitetsutvecklingKommuninnevånarna har rätt att kräva bästa möjliga service för de skatter de betalar och vem är bättre på att bedöma kvaliteten i den kommunala servicen än de som använder den? Detta är utgångspunkten för det arbetssätt som presenteras i denna skrift och som visar hur det moderna kvalitetstänkandet kan ges en väg in i den kommunala verksamheten. Här presenteras kvalitetskartor som ett enkelt hjälpmedel i arbetet med kvalitetsutveckling. Samtidigt sätter skriften in kvalitetsfrågor i ett sammanhang där också målstyrning, resultatuppföljning och dialog mellan förtroendevalda, invånare och personal ingår.Skriften bygger på erfarenheter från det arbete med kvalitetsutveckling inom allmän tjänsteproduktion som bedrivits av Centrum för tjänsteforskning - CTF i Karlstad. Exemplen är hämtade från arbetet med att utveckla fungerande styrformer inom framför allt kultur- och fritidsområdet i Norrköpings kommun.Bo Edvardsson är biträdande professor och chef för Centrum för tjänsteforskning - CTF vid Högskolan i Karlstad. Peter Karlsson är beställare inom området kultur och fritid inom Norrköpings kommun. Anna Lindström arbetar vid Utvecklingssektionen vid Svenska Kommunförbundet

  • 233.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Larsson, G.
    Setterlind, S.
    Internal Service Quality and the Psychosocial Work Environment: An Empirical Analysis of Cenceptual Interrelatedness1997In: The Service Industries Journal, vol 17, no 2Article in journal (Refereed)
  • 234.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Larsson, Patrik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Tjänstegarantier2004Book (Refereed)
  • 235.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Luukkonen, Margareta
    Critical Incidents: A study of Göteborgs municipal bus service1996Report (Refereed)
  • 236.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Magnusson, Leif
    Tjänstesverige1988Book (Refereed)
  • 237.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Mattson, J
    Service Design: A TQM Instrument for Service Providers1992Conference paper (Refereed)
  • 238.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Mattsson, J
    Strategic Management Thinking in Service Firms: Modeling the Qualitative Demension in Causal Maps1991Conference paper (Refereed)
  • 239.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Meiren, Thomas
    Schäffer, Adrienne
    Witell, Lars
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Customer Integration in NSD: Are there any differences between manufacturing and service companies?2011Conference paper (Refereed)
  • 240.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Modell, Sven
    Service Management, Interdisciplinary Perspectives1996Book (Refereed)
  • 241.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Modells, S
    Service Management, Interdisciplinary perspectives1996Other (Other (popular science, discussion, etc.))
  • 242.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Nilsson-Witell, Lars
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Identifying Satisfiers and Dissatisfiers in the Service Encounter2005In: Asian journal on quality, Vol. 6, no 1, p. 8-23Article in journal (Refereed)
  • 243.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Norling, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Gummesson, Evert
    Service Development and Service Design1992Report (Refereed)
  • 244.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Nyberg, Kjell
    Purchasing of Consultant Services: A Preliminary Study Focusing on Management Consulting1989Report (Refereed)
  • 245.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Nyberg, Kjell
    Purchasing of Consultant Services: A Preliminary Study Focusing on Management Consulting1989Report (Refereed)
  • 246.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Nyström,, Harry
    Developing and Marketing New Food Products: the Case of Sweden1986In: World Food Marketing Systems / [ed] Kaynak, E, Boston: Butterworths, , 1986Chapter in book (Other academic)
  • 247.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Nyström, Harry
    Development Strategies in 20 Swedish Food Companies1980Other (Other (popular science, discussion, etc.))
  • 248.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Nyström, Harry
    How are Consumer Interest Taken into Consideration when Developing New Products?1980Other (Other (popular science, discussion, etc.))
  • 249.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Nyström, Harry
    How are Successful New Food Products Developed?: A study of development strategies in 20 Swedish Food Companies1980Other (Other (popular science, discussion, etc.))
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