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  • 151.
    Christiansson, Benneth
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Christiansson, Marie-Therese
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    An informal COTS Specification Model: Enabling Component Acquisition2004Conference paper (Refereed)
  • 152.
    Christiansson, Benneth
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Christiansson, Marie-Therese
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    The Missing Approach for Component Specification2003In: / [ed] Assar, S., Semmak, F. & Barkhi, R., 2003Conference paper (Refereed)
  • 153.
    Christiansson, Benneth
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Jakobsson, Lars
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Component-Based Software Development Life Cycles2000Conference paper (Refereed)
  • 154.
    Christiansson, Benneth
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Jakobsson, Lars
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Component-Based Software Development Life Cycles2000Conference paper (Refereed)
  • 155.
    Christiansson, Benneth
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Jakobsson, Lars
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Crnkovic, I
    CBD Processs2002In: Crnkovic, I. & Larsson, M., (eds.) Building Reliable Component-Based Software Systems. Artech House, Boston, 2002Chapter in book (Refereed)
  • 156.
    Christiansson, Benneth
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Svensson, Fredrik
    Problems with non-open data standards in swedish municipals: - when integrating and adopting systems2007Conference paper (Refereed)
    Abstract [en]

    Governments world-wide are applying information and communication technology in order to meet a broad range of citizen and organizational needs. When planning systems integration the choice should lead to the software that best suits the organizational needs, taking into account price, quality, ease of use, support, reliability, security and other characteristics considered important. This paper is based on experiences from the KOMpiere project which aims at modifying the open source licensed ERP-system Compiere for use in Swedish municipals. The overall goal of the project is to support and enhance the use of open source licensed software in the Swedish public sector and thereby enable municipals to lower their IT-related costs and gain strategic control over their own IT-environment. We discovered that at least some Swedish municipals dont have free access to the data they are appointed to govern and protect. The software vendors have, by using non-open data standards, excluded the municipals from using their own data freely. Thereby denying Swedish municipals an open market. We have in this paper suggested the creation and usage of XML-based ODS for all systems in Swedish municipals

  • 157.
    Christiansson, Marie-Therese
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    A Common Process Model to Improve eService Solutions: the Municipality Case2011In: Proceedings of the 11th European Conference on e-Government / [ed] Eds. Maja Klun, Mitja Decman, Tina Jukic´, Ljubljana, Slovenia: Academic Conferences Limited, 2011, p. 149-157Conference paper (Refereed)
    Abstract [en]

    This paper describe a model for working on business processes as a result of a co-production between Karlstad University and Karlstad municipality, in the Smart Cities project focusing on eGovernment and eServices in the North Sea Region Programme of the European Union. The co-production began in February 2009 with an action research approach to develop a Common Process Model (a light-weight process methodology) to support the municipality in thinking, describing and improving business processes in a uniform, focused and reflective way. The co-production process was based on a close relationship, openness and willingness to learn and share in a large number of informal meetings, workshops, structured and unstructured interviews, as well as working together with analysis and outcomes of the project. The contribution of this paper is to present the building blocks in a Common Process Model and their implications in eService development. At the core of the process methodology is a set of values, concepts, a modelling structure, roles, directives, guidelines and templates to be able to identify, measure and improve business processes and eService solutions.

  • 158.
    Christiansson, Marie-Therese
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Business modelling in inter-organisational co-operation: what to describe, why and how?2001In: On Methods for Systems Development in Professional Organisations: The Karlstad University Approach to Information Systems and it’s Role in Society / [ed] Anders G Nilsson, John Sören Pettersson, Lund: Studentlitteratur , 2001, p. 264-283Chapter in book (Refereed)
    Abstract [en]

    Business models are used to highlight and describe various phenomena in organisations. We need to describe organisations in different situations and time perspectives, to make them possible to understand and develop. In inter-organisational business development, it is essential to know how operations should be co-ordinated to provide efficient co-operation and benefit to all concerned. Business models should, in other words, reflect how the operations are run, and should be run in each organisation, both internally and in co-operation with other parties. Descriptions of internal and co-operating processes, experienced problems, goals and strengths, provide a basis for developing the co-operation between parties. Describing operations may seem simple in theory, but is considerably more difficult in practice. In order to perform effective development work, and to increase the possibilities of achieving successful results, you should therefore work out a modelling strategy. This strategy should establish what is to be described, how this should be done, and why

  • 159.
    Christiansson, Marie-Therese
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Interaction Analysis: An Important Part of Inter-Organisational Business and IS Development1998In: Proceedings of the third International Workshop on the Language Action Perspective on Communication Modelling, LAP-98 / [ed] Goldkuhl, G. Lind, M. and Seigerroth, U., Jönköping: Jönköping International Business School , 1998Conference paper (Refereed)
    Abstract [en]

    Many organisations get together in order to make business. They create and maintain relations and their relationships are supported by inter-organisational information systems (IOIS). When developing IOIS the participating organisations must co-ordinate their activities and decide who in which organisation are going to do what, how, when and why. They have to define their business relation. To be able to perform in a business,people need information and material (e.g. order, goods and payment). When developing IOIS one has to make sure that the information and material flows run efficiently through the whole chain of parti-ci-pa-ting organisations. The business context indicates what kind of information and material the busi-ness needs. A context in which roles, business relations,parties, business actions and business transac-tions are central. A method to support IOIS development should be based on a communicative action perspective in business modelling, design and redesign to help focu-sing on actors (sender and recipient), exchanged information and material (both contents and communicative action) and actorÕs responsibi-lity for performing expected actions. This paper is based on my experiences in using parts of the SIMM method in an inter-organisational change analysis. In the case study methods for analysing business pro-cesses where extended to an inter-organisational focus. The paper presents, discusses and argues for the needs and benefits of Interaction Analysis, a method that puts human actors (agents) and action in the foreground when studying information systems and organisations. It is a method to support inter-organisational business and IS development when focusing on communication flows, business transactions, expected business actions and responsibility of actors in internal processes and in the interaction between parties. This in order to gain knowledge and understanding about actions performed by each organisation and/or together, to develop professional relationships which may gain win-win situations based on understanding of the inter-organisational business process and each organisations contribution

  • 160.
    Christiansson, Marie-Therese
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Inter-organisatorisk verksamhetsutveckling: metoder som stöd vid utveckling av partnerskap och informationssystem1998Licentiate thesis, monograph (Other academic)
    Abstract [sv]

    Dagens sätt att bedriva affärer sker allt mer i form av partnerskap. Kunder, leverantörer och partners fördelar aktiviteter och resurser mellan varandra i inter-organisatoriska (IO) affärsprocesser för att skapa vinna-vinna situationer och gemensamma konkurrensfördelar. Denna samverkan innebär bl a att koordinera aktiviteter, resurser och datautbyte mellan parter då affärsrelationer är beroende av att information, material och betalningar flödar på ett strukturerat sätt mellan parter. Informationsutbyte krävs för att tillgodose kunskapsbehov och stöd för personers handlingar. Att utforma inter-organisatoriska informationssystem (IOIS) innebär att utforma IS/IT-stöd för parter internt och i samverkan och möjliggöra nya sätt att bedriva affärer. Syftet med mina studier är att klargöra vad inter-organisatorisk verksamhetsutveckling (IOVU) kan innebära för att utveckla partnerskap och IOIS. Studier har bedrivits i form av gemensam kunskapsutvecking med konsultföretaget Frontec, litteraturstudier, metodanalyser och metodprövande aktionsforskning under en IO förändringsanalys som PartnerTech AB gemensamt bedrivit med en kund. En väsentlig del av arbetet har inneburit vidareutveckling och anpassning av metoder för IOVU. Metodutveckling har i första hand baserats på SIMMetoden och Frontec:s arbetsmetodik. Uppföljningsintervjuer har utförts med projektdeltagare för att lära av deras erfarenheter från metodtillämpning och projektets effekter på samverkan. Avhandlingen har resulterat i begreppsutveckling inom området, erfarenheter av metoder i användning och metodrekommendationer för att stödja IOVU. Synsätt och metodrekommendationer visar hur IOVU kan stödjas i form av projektstrategi, metodkomponenter och arbets-former för att utveckla partnerskap och IOIS. Denna licentiatavhandling är baserad på arbete inom forskningsprojektet VINST som bedrivitsmed ekonomiskt stöd från forskningsprogrammet "Samarbete och Teknik", NUTEK och Rådet för Arbetslivsforskning. Övrig finansiering med hjälp av Högskolan i Borås, Högskolan i Karlstad, Frontec och PartnerTech AB

  • 161.
    Christiansson, Marie-Therese
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Metod för utveckling av IO-samverkan: Toppledarforum - elektronisk handel för kommuner, landsting och stat. Ett tillämpningsprojekt1997Conference paper (Refereed)
    Abstract [sv]

    En metodutveckling pågår inom VINST-projektet avseende metod för utveckling av interorganisatoriska informationssystem (IOIS). Ett IOIS kan ses som informationssystem som stödjer en samverkande verksamhet bestående av aktiviteter från två eller flera parter, en verksamhet som baseras på att kunna göra affärer och som förutsätter någon form av formaliserat informationsflöde. Elektronisk handel är en form av IOIS. Den tekniska realiseringen och genomförandet av elektronisk handel bör bygga på att respektive parts behov av, utformning för och effekter av en interorganisatorisk (IO) samverkan finns klarlagda och tillfredsställande beskrivna. För att utforma goda IOIS behöver vi metodkomponenter som behandlar aspekter viktiga för en IO-samverkan såsom t ex affärsrelationer, affärsprocesser och affärsprocedurer. Toppledarforum har till uppgift att skapa förutsättningar för en bättre IT-användning inom hela den offentliga sektorn. Denna rapport avser att studera och analysera den tillämpning som skett av delar av vår metod vid Toppledarforums projekt elektronisk handel. Rapporten beskriver hur metoden använts och redogör för metodanvändares erfarenheter avseende stöd vid kartläggning och beskrivning av inköpsverksamhetens processer och affärsprocedurer.Detta är en rapport från VINST-projektet (Verksamhetsutveckling genom inter-organisatorisk IT-samverkan) som bedrivs med ekonomiskt stöd från forskningsprogrammet "Samarbete och Teknik", NUTEK och Arbetsmiljö-fonden.Presenterad på VITS Höstkonferens - 96, Högskolan i Borås

  • 162.
    Christiansson, Marie-Therese
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Metodanalys av arbetsmetodik för utveckling av inter-organisatoriska informationssystem: modellering och värdering av FRONTECs arbetsmetodik för design av EDI-tillämpning1995Conference paper (Refereed)
  • 163.
    Christiansson, Marie-Therese
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Process orientation in inter-organisational co-operation: by which strategy?2001In: On Methods for Systems Development in Professional Organisations: The Karlstad University Approach to Information Systems and its Role in Society / [ed] Anders G Nilsson, John Sören Pettersson, Lund: Studentlitteratur , 2001, p. 67-85Chapter in book (Refereed)
    Abstract [en]

    Constantly changing demands by the surrounding world calls for adaptability and continuous improvements in organisations. One way of meeting internal and external demands is to engage in process-oriented business development, both in the industrial and the health care sectors. To map business operations in the form of processes means to focus on business activities from the viewpoint of those who will make use of their results, and on how activities will add value to the clients. The purpose is to acquire knowledge about operational business in an overall perspective, to create a grounded decision basis in the face of business improvements. Many development projects are "kicked-off" rapidly as "improvement measures should have been implemented yesterday". This means, for one thing, that no explicit strategies have been articulated as to why, how and to whom process orientation is beneficial. The possibilities of running effective projects and achieving good results may increase if a well-defined strategy is adopted from the start of the business development to be undertaken. Process orientation is no exception

  • 164.
    Christiansson, Marie-Therese
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Processorientering i en inter-organisatorisk samverkan: med vilken stategi?2000In: Om metoder för system­utveckling i professionella organisationer: Karlstadskolans syn på informatikens roll i samhället / [ed] Anders G Nilsson, John Sören Pettersson, Lund: Studentlitteratur , 2000, p. 66-85Chapter in book (Refereed)
    Abstract [sv]

    Ständigt förändrade krav från omgivningen förutsätter en anpassningsbarhet och en kontinuerlig förbättring hos verksamheter. Ett sätt att möta interna och externa krav är att bedriva en processorienterad verksamhetsutveckling, såväl inom industrin som inom vårdsektorn Att kartlägga verksamheter i form av processer innebär att aktiviteter i verksamheter fokuseras utifrån de som ska nyttja dess resultat och hur aktiviteter tillför brukarna värde. Syftet är att nå kunskap om operativ verksamhet i ett helhetsperspektiv för att skapa välgrundade beslutsunderlag inför en förbättring av verksamheter. Många utvecklingsprojekt "sparkas igång" snabbt eftersom "förbättringsåtgärder borde vara införda igår". Detta gör att det bl.a. saknas uttalade strategier för varför, på vilket sätt och för vem processorientering är till nytta. Möjligheter att bedriva effektiva projekt och nå lyckade resultat kan öka om en välspecificerad strategi finns från början för den verksamhetsutveckling som ska bedrivas. Processorientering är inget undantag

  • 165.
    Christiansson, Marie-Therese
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Towards a Framework for Academic-Practitioner Collaborative Research in Co-production2010In: Proceedings of the IADIS International Conference on Information Systems / [ed] Miguel Baptista Nunes, Pedro Isaías & Philip Powell, IADIS Press, 2010, p. 199-207Conference paper (Refereed)
    Abstract [en]

    This paper will discuss academic-practitioner collaborative research in terms of co-production. The Swedish KnowledgeFoundation uses co-production as a concept in their application calls to support leading co-produced knowledge and innovationprojects. There is reason to believe that the concept of co-production will be more promoted and practiced ininformation systems research as it is in service, management and marketing research. The challenges involve formulatingguidelines on how to design co-production and identifying issues to be addressed when designing co-production inacademic-practitioner research to facilitate research in collaboration. Research needs to theorize the concept of coproductionfurther based on knowledge and experiences gained in the dynamics of academia-practitioner relationships,which can be used to promote effective collaboration. This paper is based on the Swedish Knowledge Foundationsdefinition of co-production and a literature review on collaborative research methods to investigate critical factors and thecharacteristics of co-production and project activities to ensure success in collaborative research. A draft framework isdeveloped with values, prerequisites and project activities to focus on in the design of a co-production process. Toevaluate the relevance and usefulness of the framework, a co-production project application is analyzed based on theframework

  • 166.
    Christiansson, Marie-Therese
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Verksamhetsmodellering i en inter-organisatorisk samverkan: vad beskriva, varför och hur?2000In: Om metoder för system­utveckling i professionella organisationer: Karlstadskolans syn på informatikens roll i samhället, Lund: Studentlitteratur , 2000, p. 258-277Chapter in book (Refereed)
    Abstract [sv]

    Verksamhetsmodeller används för att rikta uppmärksamhet mot och beskriva företeelser i verksamheter. I olika situationer och i olika tidsperspektiv behöver vi beskriva verksamheter för att förstå och för att kunna utveckla dessa. I en inter-organisatorisk verksamhetsutveckling är kunskap om hur verksamheter bör koordineras för att samverka effektivt och ge nytta till alla berörda central. Verksamhetsmodeller ska med andra ord spgla hur respektive organisations verksamhet bedrivs och bör bedrivas både internt och i samverkan med andra parter. Beskrivningar av t.ex. verksamheters interna och samverkande processer, upplevda problem, mål och styrkor ger underlag till att utveckla samverkan mellan parter. Att beskriva verksamheter i modeller kan förefalla enkelt i teorin, men är betydligt svårare att genomföra i praktiken. För att bedriva ett effektivt utvecklingsarbete och öka möjligheterna att nå lyckade resultat bör därför en modelleringsstrategi utarbetas. I denna strategi bör fastställas vad som ska beskrivas, varför och hur

  • 167.
    Christiansson, Marie-Therese
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Christiansson, Benneth
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    A "Close to Business" Requirement Specification of Software Components2005In: / [ed] Bubenko, J. Eriksson, O. Fernlund, H. Lind, M., Lund: Studentlitteratur , 2005Conference paper (Refereed)
  • 168.
    Christiansson, Marie-Therese
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Christiansson, Benneth
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    A Foundation for a Systematic Framework to use in Analysis of Documentation: The meeting between Business Process and Software Components2003Conference paper (Refereed)
  • 169.
    Christiansson, Marie-Therese
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Christiansson, Benneth
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    A Software Component Specification: Founded in Business Processes2005In: Managing Modern Organizations Through Information Technology / [ed] Khosrow-Pour, M., Hershey, USA: Idea Group Publishing , 2005Conference paper (Refereed)
  • 170.
    Christiansson, Marie-Therese
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Christiansson, Benneth
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Extreme Modelling: Less is More2004In: / [ed] Khosrow-Pour, M., 2004Conference paper (Refereed)
  • 171.
    Christiansson, Marie-Therese
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Christiansson, Benneth
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Mötet mellan process och komponent: mot ett ramverk för en verksamhetsnära kravspecifikation vid anskaffning av komponentbaserade informationssystem2006Doctoral thesis, monograph (Other academic)
    Abstract [sv]

    Denna avhandling är en kvalitativ studie av hur organisationer kan förenkla och förbättra arbetet med kravspecificering vid anskaffning av komponentbaserade informationssystem. Avhandlingens utgångspunkt är att mer verksamhetsnära och användbara informationssystem kan anskaffas genom att använda en integrerad verksamhetsmodell där verksamhetsanalys och kravspecificering slås samman. Fyra kunskapsområden har studerats och analyserats för att generera ett ramverk som riktar uppmärksamhet mot relevant innehåll och utformning av en integrerad verksamhetsmodell, 1) verksamhetsprocesser 2) verksamhetsmodellering 3) mjukvarukomponenter och 4) specificering. Avhandlingens empiri representeras av en rekonstruktion av den komponent- och processorienterade anskaffning av ett komplett vårdinformationssystem som genomförts i Landstinget i Värmland. Analyser i respektive kunskapsområde har skett utifrån ansatsen Multi-Grounded Theory vilket innebär en teorigenerering utifrån en växelverkan mellan existerande teorier och empirisk grundning. Några exempel på kunskapsbidrag är ett vidareutvecklat processbegrepp samt en ny livscykelmodell för komponentbaserade informationssystem. Utifrån kunskapsbidragen inom respektive kunskapsområde har integrationspunkter identifierats som legat till grund för utveckling av ramverket för en verksamhetsnära kravspecifikation. I avhandlingen dras slutsatsen att genom att integrera arbetet med verksamhetsanalys och kravspecificering skapas bättre förutsättningar för att kravspecifikationer speglar de behov systemen är avsedda att uppfylla och att gapet mellan krav och lösning minskar genom ett bättre underlag för kommunikation mellan kund och systemleverantör.



    Ramverket pekar på att en verksamhetsnära kravspecifikation utformas i en integrerad processmodell som beskriver verksamhetsprocesser utifrån identifierade generiska processbegrepp samt ett scenario för användning och en klassificering av funktionalitet. Kravspecifikationen bör, enligt ramverket, även innehålla en systemöversikt, kommersiella och leverantörsrelaterade krav, design- och arkitektoniska krav samt utförandekrav. Ramverket har prövats och vidareutvecklats utifrån en extern validering i form av en utvärderingsworkshop där ramverkets relevans och användbarhet diskuterats utifrån de erfarenheter och den dokumentation som genererats i Landstinget i Värmland.

  • 172.
    Christiansson, Marie-Therese
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Christiansson, Benneth
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Reasons for Integrating Software Component Specifications in Business Process Models2004In: Proceedings of the 6th International Conference onEnterprise Information Systems, 2004Conference paper (Refereed)
  • 173.
    Christiansson, Marie-Therese
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Johansson, Mikael
    En inter-organisatorisk förändringsanalys: utveckling av kund-/leverantörsprocessen1997Conference paper (Refereed)
    Abstract [sv]

    Dagens sätt att göra affärer innebär ett ökat partnerskap och ett ökat datautbyte mellan organisationer i sökandet efter effektivitet och konkurrensfördelar. Affärsrelationer mellan leverantörer och kunder är beroende av att informationen flödar på ett strukturerat sätt mellan deras organisationer för att tillgodose respektive parts informationsbehov, dvs inter-organisatoriska informationssystem (IOIS). En metodutveckling pågår inom VINST-projektet där målet är att utveckla kunskap om och utforma en användbar metod som stöd vid verksamhetsutveckling av inter-organisatorisk karaktär. Denna rapport bygger på en metodprövande aktionsforskning vid en gemensam förändringsanalys som PartnerTech AB och en av deras kunder bedrivit med stöd av FA/SIMMetoden. Den metodtillämpning och metodutveckling som skett analyseras och diskuteras utifrån frågorna; hur en leverantör tillsammans med kunden kan utveckla den gemensamma kund-leverantörsprocessen och hur verksamhetsutvecklare kan använda FA/SIMM för att kartlägga och driva förbättring av inter-organisatoriska processer. Rapporten pekar bl a på behov av anpassade projektstrategier, arbetsformer och notation samt metodkomponenter för interaktionsanalys och uppföljning av åtgärder.

  • 174.
    Christiansson, Marie-Therese
    et al.
    Högskolan i Karlstad.
    Johansson, Mikael
    Högskolan i Karlstad.
    En inter-organisatorisk förändringsanalys: utveckling av kund-/leverantörsprocessen1997Report (Other academic)
  • 175.
    Christiansson, Marie-Therese
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Lundmark, M.-T.
    Langefors teoribildning och Peter Checklands metodologi: En jämföelse mellan kring kommunikationsaspekten vid ett utredningsarbete1995Report (Refereed)
  • 176.
    Chu, Affi
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Marknadsföring via sociala medier inom restaurangbranchen: En intervjustudie av användningsområden, för- och nackdelar2018Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Sociala medier fyller idag upp en stor del av människornas vardag och med sociala medier kan företag nå ut till en stor mängd människor på ett relativt enkelt och snabbt sätt. Användningen av sociala medier för företag har blivit ett ”måste” när det kommer till att synas, marknadsföra och komma ut med information. Det handlar även om att skapa en relation med sina konsumenter och bygga ett förtroende. Syftet med den här uppsatsen är att identifiera användningsområde, fördelar och nackdelar vid användning av sociala medier för restaurangbranschen i medelstora orter. För att identifiera detta har datainsamling genomförts genom kvalitativa intervjuer med fyra olika restauranger i Karlstad.

    Resultatet av studien visar att sociala medier används främst för informationsspridning till sina gäster och följare. Restaurangerna vill snabbt och enkelt komma ut med information till sina gäster och följare, det kan vara allt från tillfälliga öppet tider till att sprida information om en nyinkommen vinsort i vinlistan. Studien visar även att den största fördelen är även den största nackdelen med sociala medier, nämligen tvåvägskommunikationen. Att gästerna och följarna numer inte enbart är mottagare av information utan även kan skapa och sprida information är en fördel. Däremot kan de som enbart är ute för att skada restaurangens rykte lika enkelt skapa och sprida information om restaurangen, nämligen troll. Dessa troll har restaurangerna ingen kontroll över. Så länge det är befogade kommentarer är det värdefull kritik för restaurangen. Gäster och följare kan även bidra till att sprida restaurangens varumärke genom funktionerna gilla, kommentera och dela.

  • 177.
    Chu, Tsen-Tiam
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT.
    Haraldson, Ingela
    Karlstad University, Faculty of Economic Sciences, Communication and IT.
    Utveckling av tjänsteprocesser: Var och vad kan mätas - självscanning som exempel2008Independent thesis Basic level (degree of Bachelor), 10 points / 15 hpStudent thesis
    Abstract [sv]

    Bakgrunden till uppsatsen är att alltfler teknikbaserade självservice tjänster dyker upp på marknaden, dels för att öka ekonomi men också för att öka service för kunden. Risker med ökad teknologi är att den blir ett självändamål och att kundens uppfattningar och upplevelser kommer i andra hand, med konsekvenser för det ursprungliga syftet att öka konkurrenskraft. En av dessa teknikbaserade tjänster är självscanning. Tidigare uppsatser har fokuserat ekonomi och kundens förväntningar men saknar en fördjupad förståelse och en modell för vad som är fruktbart att mäta och var det är viktigt att mäta.

    Syftet med vår uppsats är att generera en kartläggningsmodell som ska kunna tillämpas vid utveckling av tjänsteprocesser, samt identifiera förbättringsförslag i en kartläggning av tjänsteprocessen självscanning.

    Våra huvudsakliga frågeställningar är:

    · Var och vad kan man mäta i en tjänsteprocess?

    · Vilka problem och styrkor har tjänsteprocessen självscanning?

    För att få svar på våra frågeställningar genomfördes en litteraturstudie, för att få kunskap om vad tidigare undersökningar och teorier visat när det gäller vad som är relevant att mäta. Vi valde därefter att göra en kvalitativ studie för att få så många variationer i svaren som möjligt. Studien genomfördes på en stormarknad i Karlstad. Vår undersökning baseras på 43 semistrukturerade intervjuer med kunder på stormarknaden. Intervjupersonerna hade varierade erfarenheter av självscanning. Intervjupersonerna var både användare och icke användare med både övervägande positiva och övervägande negativa uppfattningar.

    Vi frågade om upplevelser och förväntningar på hela processen, vid aktiviteter och resurs samt om styrkor, svagheter, problem och förbättring. Intervjuerna visade att de flesta börjat använda självscanning för att spara tid och slippa stå i kö. Styrkorna är trevlig och hjälpsam personal samt användarvänlig teknik. De viktigaste problemen uppstår vid vägning och avstämning. Avstämning kan t.o.m. leda till att man slutar att använda självscanning. De flesta förbättringsförslag handlade om att försöka hitta ett annat avstämningssystem och att förbättra vågen. För att förbättra vägning framkom förslag på framförallt information och förenkling av vågen. Vid utcheckningen framkom förslag på att införa en självutcheckningskassa.

    Vår analys visade att det finns ganska många dimensioner som kan mätas, exempelvis behov, kommunikation, lättanvändlighet och tillgänglighet. Det är viktigt att reflektera över vad som är relevant för den egna undersökningen och att vara öppen för andra dimensioner. De slutsatser vi kom fram till är att det som är viktigast att mäta är kundens upplevelser. Hastighet är också mycket viktigt eftersom kunden vill spara tid. Andra viktiga faktorer är tillmötesgående och artighet, som kan göra att kunden i slutresultatet upplever att de fått bra service trots att de upplevt det obekvämt med avstämningar, eller problem med scanner. Analysen visade också att var man kan mäta i en tjänsteprocess är dess aktiviteter (ex. packa varor), aktörer (ex. kund som scannar varor) och utifrån resultatet (ex. maten på en restaurang). Vi har i våra slutsatser kommit fram till en modell som kartlägger var man kan mäta i en tjänsteprocess. Modellen visar att kunden (även framtida kunder), input, flödet, aktörer, aktiviteter, resurser, beslut, information: output efter en aktivitet och slutresultatet: output i slutet av processen kan mätas. Modellen kan användas av företag som en generell modell vid utveckling av tjänsteprocesser.

  • 178.
    Clarke, Rodney
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    An Information System in its Organisational Contexts: A Systemic Semiotic Longitudinal Case Study2000Doctoral thesis, monograph (Other academic)
    Abstract [en]

    This dissertation develops a new form of Systems Analysis based on Systemic Semiotics. Systemic Semiotics, a combination of Social Semiotics and Systemic Functional Linguistic theories, can be used to provide contextual descriptions linking the operations of information systems to their specific situational and organisational contexts. A semiotic model of workpractices is developed using Systemic Semiotics in which workpractices, including those associated with systems use, are contextually defined as consisting of one or more text types and zero or more action types.



    Because Systemic Semiotics defines text types and action types contextually, changes to workpractices over time can also be described contextually. In order to develop, test ande extend the theory proposed in this dissertation, a number of workpractices associated with a small administrative information system were studied over a ten-year period. Some of these workpractices can be traced to several predecessor manual systems. Changes in the structure and function of these workpractices were traced over the useful life of the inforamtion system from its commissioning through to its effective decommissioning

  • 179.
    Clarke, Rodney
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Communication and Coordination - Fundamental Issues in Business Processes?: Panel Paper2005In: / [ed] Goldkuhl, G., Clarke, R. J. & Axelsson, K., Linköping: Research Network VITS, Linköping University, Sweden , 2005, p. 93-101Conference paper (Refereed)
    Abstract [en]

    In this paper the author introduces the concept of various viewpoints (process, practitioner, and disciplinary) and describes how theories of communication can be used to understand business processes from the point of view of communication and coordination. This paper serves the dual purpose of being an introduction to a panel of the same name, while providing an argument concerning the significance of theories of communication in "process" orientation. In serving the second purpose, the discussion will employ literature and examples from systemic functional linguistics and social semiotics; these are used for illustrative purposes only and the reader is invited to consider their own preferred theories and approaches to these issues

  • 180.
    Clarke, Rodney
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Organisational and Systemic Semiotics: Work Practices and Business Processes, Multimedia Interfaces and Applications, and Decsion Making Processes: Application for Docent Appointment, Vol. 1 and Vol. 22006Report (Refereed)
    Abstract [en]

    My research work has been centred on the application of semiotics to the information systems discipline and practices. The reason for choosing semiotics is that it is concerned with the study of meaning, a central characteristic of information systems that is none-the-less usually left untheorised. I am particularly interested in the relationships between information systems and organisations. I research in the area called "organisational semiotics" also known as "work semiotics" and "computational semiotics". The approach I use and have helped to develop within "organisational semiotics" is called "systemic semiotics" - a term referring to a combination of a semiotic model of language called "systemic functional linguistics" and a general model of semiotics called "social semiotics". My work in "systemic semiotics" utilises "critical theory", translinguistics, and related forms of "textual analysis".



    The main part of my PhD work involved developing a partial development methodology for deploying systemic semiotics as analysis and design practice. It "developed" interconnected patterns of communication rather than "systems" in the computing science sense of the term. The methodology I developed was called "systemic functional systems" or SFX. Concepts in SFX are currently being used to develop communication sampling methods and protocols that can be employed in the field to select those texts relevant to a particular analysis project. In order to apply what would otherwise be detailed and time-consuming linguistic analyses to the significant numbers of texts found in organisations. I have used techniques and software from qualitative analysis in order to make the text collection, reduction and analysis tractable in organisational settings. I have also recently experimenting with combining of systemic semiotics with other types of analysis to create "multi-method approaches"; using for example Q analysis - a type of cluster analysis - to extend the detailed analyses of service interactions.



    Using systemic semiotics as a theoretical foundation I have developed two main areas of research and have also developed several others. The first production area described in the this docent application concerns "work practices and business processes; in the future this work will be extended into business services. My second major production area is "multimedia interfaces and applications". Multimedia is a useful area to research because it tests the limits of the language-based semiotic theory I use. This theory draws attention to the fact that graphical user interfaces rely for there success on a number of language resources. My third (minor) production area concerns "decicion making processes", representing an ancillary but none-the-less persistent area of interest. Other research topics have included the communicative modelling of systems developing practices, methods and methodologies, rapid prototyping of workpractices, communicative characterisation of workplaces, architecture and tool support for spoken language artefacts, global navigation and hypersystems research

  • 181.
    Clarke, Rodney
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    System Succession and the Computerisation of Workpractices2004In: / [ed] Goldkuhl, G., Lind, M. & Cronholm, S., Linköping, Sweden: Research Network VITS, Linköping University , 2004Conference paper (Refereed)
    Abstract [en]

    The paper presents an attempt to develop a theory of system change and replacement that does not attempt to reify systems. Systemic semiotics is used to produce descriptions and explanations of system change and replacement that are communicative, socio-semantic, and contextual. The situational and cultural contexts of four distinct but related information systems are described. The contributions of these workpractices across multiple systems are analysed and described. Related workpractices form so-called genre assemblages. Persistent workpractices enter into metastable relationships with other related workpractices in the genre assemblages. This explains how systems can be difficult to actually decommission and accounts for some unusual modalities in the succession of systems

  • 182.
    Clarke, Rodney
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Systems Resemblance and Workpractice Evolution: Implications for Work Activity (Re)design2005In: / [ed] Goldkuhl, G., Clarke, R. J. & Axelsson, K., Linköping: Research Network VITS, Linköping University, Sweden , 2005, p. 45-61Conference paper (Refereed)
    Abstract [en]

    This paper is concerned with addressing the question of how apparently disparate and unconnected systems can resemble each other. The question of what counts as a systems resemblance necessitates developing contextual workpractice descriptions associated with the systems features and ultimately entire systems. Using systemic semiotics an apparent ontogenetic convergence between entirely different systems is used to show that systems resemblance can be inferred when the constituent workpractices of information systems consist of comparable register features and especially if they exhibit comparable generic features. The implications of these findings for a new class of work activity (re)design practices are considered.

  • 183.
    Clarke, Rodney
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    The Discursive Organisation of Action and Language in Workpractice Descriptions2003In: / [ed] Goldkuhl, G., Lind, M. & Ågerfalk, P.J., Linköping, Sweden: Research Network VITS, Linköping University , 2003Conference paper (Refereed)
    Abstract [en]

    From a Systemic Semiotic perspective, instances of organisational communication (texts) and their general patterns (text types or genres) are treated as distinct from workplace action and their general patterns (action types). Administrative and Manufacturing systems demonstrate how genres and action types are discursively organised into workpractices. Different kinds of action can be identified in systems.

  • 184.
    Clarke, Rodney
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    The Work that Analysts Do - A Systemic Functional Approach to Elicitation2006In: / [ed] Nilsson, A.G., Gustas, R., Wojtkowski, W., Wojtkowski, W.G., Wrycza, S. & Zupancic, J., New York: Springer , 2006Conference paper (Refereed)
    Abstract [en]

    In this paper we advocate the view of systems analysis as an activity where communication and social interaction within the developer community and between developers, users and other stakeholders is central. Analysis involves a complex bridging process between IS professionals and users implying different backgrounds, knowledge, agendas and social relations of power. We need to study communication in organisational contexts to better understand how we can conduct effective systems analysis and also in order to improve our pedagogic practices.



    The primary means for collecting data concerning current and proposed workpractices is through the use of interviews - a primary tool for "data collection" in all commercial disciplines including Management, Marketing, Economics, Accounting, Industrial Relations as well as Information Systems. While the interview process is central to analysis activities, there is a paucity of information concerning how to accomplish it and in particular how to elicit information from interactants. In this paper we advocate the use of functional linguistic approaches to understanding the work that systems analysts do with a particular interest in elicitation. The application of Systemic Functional Linguistics (SFL) concepts to systems analysis activities in context shows the nuances that can occur in particular work situations

  • 185.
    Clarke, Rodney
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Workpractices, Contexts, Discourses and Social Subjectivity2006In: / [ed] Lind, M., Goldkuhl, G. & Hjalmarsson, A., Borås, Sweden: Research Network VITS, University College of Borås , 2006Conference paper (Refereed)
    Abstract [en]

    In this ALOIS 2006 panel position statement, I briefly describe a Systemic Semiotic approach to "Conceptualizing the workpractice context of IS" that utilises Systemic Functional Linguistics and Social Semiotics, jointly referred to as Systemic Semiotics. Workpractices are defined as completed acts of communication or texts defined in relation to both situational and cultural contexts. While identifying several types of action, the category of action as a whole is related to workpractices. Scales and Levels are introduced to describe the properties of a useful workpractice theory and to provide a means for mapping concepts to these properties. Systemic Functional Linguistics provides fine grained workpractice descriptions at the scale of functions and features, but we utilise social semiotics in order to provide descriptions that can account for the super process or organisational scale. Communication provides the means for participants to be socially agentive, but these concepts also theorise how individual participants are formed in and by their institutional linguistic experiences and histories - our subjectivity itself is shaped through communication

  • 186.
    Clarke, Rodney
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Clarke, R. J.
    Kyriazis, E.
    A Research Proposal for Modelling Structural and Semantic Complexityin Online Consumer Behaviour2008In: / [ed] Timmermans, H., Eindhoven, The Netherlands: European Institute of Retailing and Service Studies (EIRASS), Eindhoven University of Technology , 2008Conference paper (Refereed)
    Abstract [en]

    Consumers often face considerable frustration when purchasing high involvement products characterised as structurally and/or semantically complex. This is exacerbated in online buying situations where the limitations of computer mediated communication come into play. To help overcome this problem this paper proposes expanding existing research streams and adding aspects of communication theory such as social semiotics to gain insights into consumer needs online. These insights go beyond the major limitation of current online consumer behaviour modelling which has focussed on predicting the probability of online purchase for standardised search type products like books and CDs by examining complex purchases. This paper reviews the needs of consumers in a complex purchase process and proposes a research program, based on a fusion of current research practices and communication theory, to the enable development of a responsive system-based dialogue between vendors and consumers

  • 187.
    Clarke, Rodney
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Fulop, L
    Linstead, S
    Lilley, S
    Decision making in organizations2009In: Management and Organization: A Critical Text / [ed] S. Linstead, L. Fulop & S. Lilley, Basingstoke: Palgrave MacMillan , 2009, p. 667-708Chapter in book (Refereed)
  • 188.
    Clarke, Rodney
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Ghose, A. K.
    Krishna, A.
    Systemic semiotics as a basis for an agent-oriented conceptual modelling methodology2007In: Semiotics and Intelligent Systems Development, pp. 256-285 / [ed] Gudwin, R. & Queiroz, J., Hershey, PA, USA: IGI Publishing, Idea Group, Inc , 2007Chapter in book (Refereed)
    Abstract [en]

    In their chapter, "Systemic Semiotics as a basis for an Agent-Oriented Conceptual Modelling Methodology", Rodney Clarke and collaborators use concepts from the field of systemic semiotics (most specifically the notion of genre) to derive an Agent-oriented Conceptual Modeling methodology for producing useful information systems. The goal is to emphasize the communicative, social and semiotic (meaning-making) processes that occur in organisations while designing the information system. They applied the Agent-oriented Conceptual Modeling framework i*, designed for use in early-phase requirements engineering, to a real world problem - developing a case study throughout the chapter. They also discuss some broader connections between systemic semiotics and agent-oriented systems.

  • 189.
    Clarke, Rodney
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Grant, R.G
    Kyriazis, E
    Non-price online consumer purchase point value2010Conference paper (Refereed)
    Abstract

    Online consumer point of purchase behaviour is typically dealt with as a number of functional website pages that do not necessarily address the consumer's needs. Academic literature similarly takes purchase point behaviour as one of the stages of a buying process and fails to address the complexity of dynamic customer needs in this stage of a process. Such glossing of purchase point activity leads to poor understanding of value for consumers engaged in purchase of a preferred option. This paper points to online consumer purchase point needs by reviewing literature relating to utility factors and perceived risk for complex purchases online. The review shows the complexity of the process and outlines research required to better understand this crucial step in a purchase process. Further, the paper raises the possibility of a system offering real time responsiveness to dynamic needs in what is likely to be a multi-modal process

  • 190.
    Clarke, Rodney
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Grant, R.G
    Kyriazis, E
    Research needs for assessing online value creation in complex consumer purchase process behavior2010In: Journal of Retailing and Consumer Services, ISSN 0969-6989, E-ISSN 1873-1384, Vol. 17, no 1, p. 53-60Article in journal (Refereed)
    Abstract

    Consumers face considerable frustration when purchasing structurally and/or semantically complex

    high-involvement products online. Reliance on computer-mediated communications for their

    information needs may result in functional and emotional frustration from information overload

    and lack of personal trust. This paper proposes a responsive real-time information system as a proxy for

    a perceptive sales representative who assesses customer needs based on information exchanges and

    then offers appropriate responses. By tracking and analyzing a consumers online activity, vendors can

    offer information relevant to the consumers real-time needs, facilitating their purchase process. In

    essence, this is a real-time value co-creation process based on the consumer offering cues to vendors

    through their key strokes and mouse click activity. This allows for differentiated information offerings

    for inexperienced and more experienced consumers, creating value by dynamic information serving.

    Where appropriate value is created, consumers will experience less frustration and continue online,

    rather than possibly moving offline or to alternative vendors. In examining the bases of consumer

    information needs in complex purchases, this paper identifies the data required to enable a responsive

    dialog between vendors and consum

  • 191.
    Clarke, Rodney
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Krishna,, A.
    Embedding Social Processes into Agent-Oriented Conceptual Models2006In: / [ed] Lind, M., Goldkuhl, G. & Hjalmarsson, A., Borås, Sweden: Research Network VITS, University College of Borås , 2006Conference paper (Refereed)
    Abstract [en]

    This paper describes how theories and methods for determining structural and functional patterns of communication in organisational settings can be applied to developing Agent-Oriented Conceptual Modelling. In particular we show how social processes in the form of genres- routine patterns of communication- can be embedded into Strategic Dependency diagrams used in the i* Framework. The research uses an entirely unforeseen relationship between communication theory in organisations and agent-based systems promoting agent based models that are easier to verify, more robust and portable. An example of this kind of conceptual modelling is provided and used as the basis for deriving a partial methodology

  • 192.
    Clarke, Rodney
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Kyriazis, E
    Noble, G.I
    Algie, J
    Meeting the information needs of carers of children with disabilities: a case for the use of virtual communities2009Conference paper (Refereed)
    Abstract

    From the initial diagnosis parents of children with a disability need timely and accurate

    information to effectively manage their childs condition. Focussing on the findings of a

    collaborative research project examining the needs of parents of children with a disability (0-

    12 years) the study identifies several information related factors adding to parental stress

    levels. These include a lack of awareness of support services, application processes, and

    disability specific information. To overcome the limitations of existing information delivery

    approaches we propose creating a wiki-based virtual community to serve as a user friendly

    one-stop shop for carers . Such a community would give them greater access to the lived

    experience and empathy of other parents who have successfully managed their childs

    condition

  • 193.
    Clarke, Rodney
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Motion, J. M.
    Kyriazis, E.
    Communication and Coalition: Rethinking Neocapitalist Definitions of Knowledge Management2008In: / [ed] Haroriman, D. & Watkins, D., Reading, United Kingdom: Academic Publishing , 2008Conference paper (Refereed)
    Abstract [en]

    Developments in the theory of Knowledge Management have occurred in lock step with our understanding of the importance of capital and in particular the intangible elements of social capital of which "knowledge" and its production and reception are normally associated. Further elaboration of the concept of social capital has led to the development of neocapital, which has gained currency within the field of Human Resources for example. However, an examination of the factors that constitute the received definition of "neocapital" suggests that the theory building used to construct it has been in reaction to developments in other disciplines, rather than any fundamental unified theory that underpins these factors.



    Building on Scandinavian and European research into information systems using perspectives gained from the Organisational Semiotics (OS), Language Action Perspective (LAP), and Action Language Organisations and Information Systems (ALOIS) communities, we demonstrate how the adoption of communication-centric theory can provide a more unified approach to understanding the factors that comprise neocapital especially as it pertains to knowledge management definitions in organisational settings.



    Rethinking neocapital from a communication-theory perspective enables us to examine the structural, functional and semantic characteristics of community and coalition. We utilise a socio-semantic, contextual and functional model of language that has been gainfully employed within the information systems discipline to research organisations and apply it to theorise community and coalitions and their associated knowledge resources and processes. We focus our discussion on defining and exemplifying one set of communication resources known as the reference system. The reference system comprises the language resources social agents use to introduce and subsequent refer to different kinds of participants in communication (people, places and things) relevant to given situational and cultural contents. By selecting relevant completed acts of communication and analysing them for reference resources we can identify and describe the people, places and things that distinguish social groups and coalitions from one or another. By demonstrating how knowledge about communication enables us to identify communities and coalitions over time, we also demonstrate how communication constitutes knowledge within communities and coalitions

  • 194.
    Clarke, Rodney
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Nilsson, Anders G.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Business Services as Communication Patterns: A Work Practice Approach for Analyzing Service Encounters2008In: IBM Systems Journal, ISSN 0018-8670, Vol. 47, no 1, p. 129-141Article in journal (Refereed)
    Abstract [en]

    In this paper, we describe an approach to business processes and services which views work practices as recurrent patterns of communication called genres. Although defining work practices in this way is unorthodox, it provides two major advantages. First the communication resources employed by the parties engaging in a service transaction can be clearly described, understood, and communicated. Business processes and services can be differentiated on the basis of the structural and functional arrangement of their constituent genres. This provides a view of a business process or service that is technology-independent. Second, using this approach means that work practices are defined contextually as an important consideration when trying to understand how business processes and services will influence organizations. Because genres are represented using directed graphs, prototypes can be developed to assist during the analysis of existing services and the design of new ones. Structural and functional change of genres can be used to reveal how a specific service is evolving within an organization. This enables us to determine if business demands have changed, something that is difficult to achieve using conventional service engineering approaches

  • 195.
    Clarke, Rodney
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Nilsson, Anders G.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Services Sciences from an IS Perspective: A Work Practice Approach to Analysing Service Encounters2007In: / [ed] Ford, R.C., Dickson, D.R., Edvardsson, B., Brown, S.W. and Johnston, R., Orlando, Florida, USA: The Rosen College of Hospitality Management, University of Central Florida , 2007Conference paper (Refereed)
    Abstract [en]

    In this paper, we describe a workpractice approach developed within the Information Systems discipline that unusually is based on a theory of communication. We demonstrate how this approach can be used to address two fundamental questions of significance to SSME. First, how do participants actually conduct business processes or services - how do they jointly coordinate and negotiate their activities in order to achieve them? Second, what is the relationship between participants enacting business processes and services and the organisation in which they occur? We exemplify this workpractice approach by analysing a service encounter

  • 196.
    Clarke, Rodney
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Noble, G.I
    Kyriazis, E
    Living with leukaemia: participatory documentation using video methodologies2009Conference paper (Refereed)
    Abstract

    This paper provides initial results of an exploratory study conducted in partnership with the Leukaemia

    Foundation of Australia into the daily activities and lives of Leukemia patients/survivors. These

    patients/survivors have volunteered to develop in conjunction with the researchers, video documentation that shows others the effect, impact and consequences of their various forms of the disease. The study draws on Scandinavian approaches to video methodology, typically employed in Services Marketing and Management areas for the detailed description of service encounters, service spaces and services systems, and broader traditions of participatory, community-based documentation and multi-modal digital story telling. The study

    enables Leukemia patients/survivors to speak about issues that are of concern to them, as well as co-creating

    personal and social narratives about their disease, for the purposes of communicating within their communities

    and also outside of them. The study also provides information on the kinds temporary and persistent coalitions

    entered into by patients/survivors with a large number of stakeholders, both direct and indirect, in order to meet

    a variety of needs. Relevant coalitions include but are not limited to health careers, complementary careers, and

    health and business professionals as well as direct support groups like careers, family and friends that can

    provide high levels of support. These stakeholders provide psychosocial care, spiritual care, socio-cultural care,

    stress, grief and bereavement care, as well as physical symptom management and in particular pain

    management. Emphasis will be placed on theoretical, methodological aspects of the study including the use of

    technology in media acquisition and qualitative analysis. The paper will also describe the ethics process in the

    design of the project. These methodologies have the potential to create a deeper understanding of the

    challenges facing those with these diseases

  • 197.
    Clarke, Rodney
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Spedding, T
    Dawson, P
    Applied systems research in social innovation: a position statement2009Conference paper (Refereed)
    Abstract

    In their forthcoming article Dawson and Daniel (2009) provide a useful working definition of social innovation, referring to it as the process of collective idea generation, selection and implementation by people who participate collaboratively to meet social challenges. These ideas are owned by people who work together in pursuing social goals that may- but need not- service other organisational, technical, commercial or scientific

    goals. Defined in this way the term has, potentially, very wide boundaries- from new forms of organization and new concepts of family, to new ways of using information and communication technologies, and from new ideas of community to new products or services. This paper is a first approximation to identify relevant theory and develop a suitable framework that would allow applied systems researchers- those whose focus is usually operational and systems-orientated- to come to an understand about how their practices and technical innovations can lead to social innovation in broader organisational and societal senses. Combining ideas from the socio-technical movement, systems thinking, and semiotic theory, this first approximation to a social innovation framework recognises that an organisationally relevant view of social innovation needs to be local first, incremental rather than grand slam, must necessarily utilise evolutionary design principles, requires the promotion of participation in order to achieve stakeholder buy-in, as well as requiring a continuous improvement and innovation-oriented culture to be fostered within the organisation. Elements of this framework utilise action research methodology, abductive thinking, contextual features and communicative dimensions, both discursive and linguistic

  • 198. Clements, M. D.
    et al.
    Clarke, Rodney
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Supply Chains and Inter-firm Relationships: Communication, Coherence and Social Innovation2008Conference paper (Refereed)
  • 199.
    Crnoja, Davor
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Val av affärssystem i globala verksamheter: En fallstudie av framgångsfaktorer vid val av affärssystem i två globala verksamheter2018Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Ett affärssystem spänner över alla de kritiska funktionerna inom en verksamhet vilket innebäratt det är en betydelsefull komponent för att en organisation ska kunna bedriva sinverksamhet. Fördelarna med affärssystem är att de ska fungera som ett systemstöd förverksamheten, att den ska hjälpa till att effektivisera de dagliga administrativa rutinerna, attden ska supportera en processorienterad version av verksamheten och att den möjliggör attstandardisera processer över hela verksamheten.

    Att välja ett affärssystem är både utmanade och resurskrävande. Det är av central vikt att enorganisation identifierar rätt affärssystem och att valprocessen gör det möjligt förverksamheten att identifiera ett system som uppfyller organisationens vision, krav, behov ochmål. Globala verksamheter har oftast en mer komplex miljö än de verksamheter som enbart ärverksamma i ett land. Det innebär att val av affärssystem i en global verksamhet är svårare,mer unikt och mer utmanande.

    Syftet med denna studie är att ta fram de kritiska framgångsfaktorerna vid val av affärssystemi en global verksamhet.

    Studien i denna uppsats har baserats på en kvalitativ ansats, där empiri har samlats in medhjälp av intervjuer i två globala verksamheter. Empirin har sedan analyserats mot teorin sombaseras på sex områden som refereras som generella framgångsfaktorer vid val avaffärssystem.

    Slutsatsen visar att de kritiska framgångsfaktorerna inkluderar både val av ”system”, val avsamarbetspartner (affärssystemsleverantör), intern förberedelse av verksamheten och totalkostnadsöversikt för hela projektet. För en global verksamhet är det viktigt att ta hänsyn tilldessa framgångsfaktorer för att rätt val ska kunna tas.

  • 200.
    Dabboussi, Amir
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Rekommendationer för val av lärplattform: En fallstudie vid Gryningeskolans förskola2015Independent thesis Basic level (degree of Bachelor), 180 HE creditsStudent thesis
    Abstract [sv]

    Studien undersöker Gryningeskolans förskola för att utifrån verksamhetens förutsättningar och behov framföra rekommendationer för införande av en lärplattform i verksamheten. Kontemporära lärplattformar på marknaden presenteras och redogörs för utifrån olika systemleverantörer, vilka funktioner de har och vilka utbildningar de erbjuder till användare. Studien bygger på en kvalitativt inriktad forskning och datainsamlingen sker genom muntliga intervjuer av skolledare vid Gryningeskolans förskola som presenterar verksamheten samt dess behov och förväntningar vid ett införande av lärplattform. Utifrån teori om lärplattformar och insamlad empiri vid Gryningeskolans förskola görs en analys utifrån faktorer i en framtagen analysmodell som mynnar ut i ett val av lärplattform. Resultaten av studien innebär att InfoMentor Förskola är den lärplattform som rekommenderas och lämpar sig mest väl för Gryningeskolans förskola.

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