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  • 1.
    Svensson, Patrik
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Media and Communication Studies.
    Ataei, Shahab
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Media and Communication Studies.
    En organisation för stor för sin egna kompetens: En kvalitativ forskningsstudie på polismyndigheten Värmlands internkommunikation2012Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    This bachelor thesis treats the subject of internal communication. We have chosen to carry through a research about the police department of Värmland's internal communication since they have big responsibility to preserve safety and security in society. The police department has these days greater demands regarding how to conduct dialogue and the level of communication within the organization to further the efficiency of police work. The main purpose of this bachelor thesis is to obtain insight about the internal communication functions and how it is presented from the managers as well as the employees perspective. In this thesis we are using relevant theories regarding organizational communication, internal communication, organization identity, organization culture and communication models. Our approach to answer the purpose of this thesis was to use two customized questions to enable us to get a overall view and a deeper insight of our chosen theoretical framework.

    “How do the managers perceive the internal communication in the police department of Värmland?”

    “How do the employees perceive the internal communication in the police department of Värmland?”

    In this study we used qualitative interviews and a qualitative focus group. The result we obtained, showed that, internal communication with the chosen managers and the employees had both positive and negative experiences. The police department of Värmland's internal communication has gone through a positive development according to the managers. According to the managers, the police department of Värmland has a healthy working environment that offers good possibilities for dialogue between management and employees, and also clear guidelines for how the internal communication has to be conducted. However, there is room for improvement, since some experience it to be hard to communicate information that filters wrongly and creates misunderstanding. But the employees gave us a completely different picture since the daily work characterized in injustice, faulty internal communication that creates confusion and difficulties to get an overview about who has what responsibilities in the organization.

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