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  • 1.
    Echeverri, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    User-Producer Interplay: Exploring the organizing of ordinary users during the ideation process2007Conference paper (Refereed)
  • 2.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Edvardsson, Patrik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Kristensson, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Sundström, Erik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Customer integration in service development and innovation – methods and a new framework2010Report (Other academic)
  • 3.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Gustafsson, Anders
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Kristensson, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Matthing, Jonas
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Introduction2006In: Involving Customers in New Service Development, Imperial College Press, 2006, p. 1-13Chapter in book (Refereed)
  • 4.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Gustafsson, Anders
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Kristensson, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Matthing, Jonas
    Involving Customers in New Service Development2006Book (Refereed)
  • 5.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Gustafsson, Anders
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Kristensson, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Magnusson, Peter R
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Matthing, Jonas
    Involving Customers in New Service Development2006 (ed. 1)Book (Other academic)
  • 6.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Gustafsson, AndersKarlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.Magnusson, Peter RKarlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.Matthing, JonasKarlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Involving Customers in New Service Development2006Collection (editor) (Refereed)
  • 7.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Kristensson, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Magnusson, Peter R
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Sundström, Erik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Customer integration within service development: A review of methods and an analysis of insitu and exsitu contributions2012In: Technovation, ISSN 0166-4972, E-ISSN 1879-2383, Vol. 32, no 7-8, p. 419-429Article in journal (Refereed)
    Abstract [en]

    This article aims to contribute to a better understanding of how to integrate customerswithinservicedevelopment by assessing different methods of obtaining use information. The article reviews and classifies methods for customerintegration and it also presents a new framework that suggests four modes of customerintegration in which data is classified either as insitu (data captured in a customer's use situation) or exsitu (data captured outside the use situation) and as either incontext or excontext. Context is defined as a resource constellation that is available for customers to enable value co-creation. Accordingly, incontext refers to methods in which the customer is in the actual use context and has access to various resources, while excontext refers to a situation in which the customer is outside the use context and, therefore, has no direct access to the resources.

  • 8.
    Edvardsson, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Kristensson, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Magnusson, Peter R
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Sundström, Erik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Learning from and with customers in the development of new services: A review of customer involvement methods2008In: Frontiers in Service Conference 17th annual conference, Washington, DC, 2008Conference paper (Refereed)
  • 9.
    Engen, Marit
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Inland Norway University of Applied Sciences, Lillehammer, Norway.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Casting for service innovation: The roles of frontline employees2018In: Creativity and Innovation Management, ISSN 0963-1690, E-ISSN 1467-8691Article in journal (Refereed)
    Abstract [en]

    The purpose of this paper is to explore the roles of frontline employees (FLEs) in service innovation processes and how they contribute to these roles. In the literature, FLEs are argued to play an important role in service innovation; however, neither the potential types of roles nor what taking on these potential roles means to FLEs, have previously been studied. This study investigates FLEs' actions in different types of service innovation processes. Based on analyses of eight different service business units, FLEs are identified as having either of two sets of roles: (1) leading roles as idea creators, developers and implementers, or (2) supporting roles as problem reporters, advisors and executors. The analysis provides managers with guidelines which can help them to better utilize FLEs as contributors to service innovation, either as leading or supporting actors. These imply different management challenges, which are discussed. Advice on how to tackle these challenges is given on the basis of the findings.

  • 10.
    Engen, Marit
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Magnusson, Peter R.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Exploring frontline employees as a driver for service innovation2012In: 19th International Product Development Management Conference, Manchester, 2012, p. 67-68Conference paper (Refereed)
  • 11.
    Engen, Marit
    et al.
    Högskolan i Lillehammer.
    Magnusson, Peter R
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Exploring the role of frontline employees as innovators2015In: Service Industries Journal, ISSN 0264-2069, E-ISSN 1743-9507, Vol. 35, no 6, p. 303-324Article in journal (Refereed)
    Abstract [en]

    This article aims for a deeper understanding of front-line employees (FLEs) and their boundary-spanning role in service organizations’ innovation processes from the vantage points of creativity and service innovation theory. It explores in particular FLEs’ processes of creativity by focusing on how ideas emerge and how these ideas are further managed in the organizations’ innovation processes. It draws on an in-depth empirical study of three units at a large spa and resort hotel. The article demonstrates how FLEs’ ideas are related to the assimilation and utilization of knowledge gained in the customer–supplier interface. Furthermore, it introduces the concept of ‘management by weaving’, which encompasses the middle managers’ roles in the complexity of leading diverse innovation processes in the service organization. By having the roles of facilitator, gatekeeper, and translator, middle managers hold the key position for letting FLEs play the role as innovators.

  • 12.
    Engwall, Mats
    et al.
    Handelshögskolan i Stockholm.
    Magnusson, Peter R.
    Handelshögskolan i Stockholm.
    Olin, Tommy
    Chalmers Tekniska Högskolan.
    Sandberg, Robert
    Handelshögskolan i Stockholm.
    Creative Approaches to Product Development: Exploring Alternatives to Sequential Stage-Gate Models2001In: Project Managament Creativity, IPMA International Symposioum and NORDNET 2001, Stockholm, Sweden, Stockholm, Sweden, 2001Conference paper (Refereed)
  • 13. Hipp, Christiane
    et al.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Service Innovation and Knowledge Spillovers: Exploring Protection Strategies in B2B Co-development relationships2006Conference paper (Refereed)
  • 14.
    Hipp, Christiane
    et al.
    BTU, Cottbus, Germany.
    Magnusson, Peter R
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Service Innovation and Knowledge Spillovers: Exploring Protection Strategies in B2B Co-development Relationships2006Conference paper (Refereed)
  • 15.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Sundström, Erik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Customer Integration within Service Development2010Conference paper (Refereed)
  • 16.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Kindström, Daniel
    Linköpings universitet .
    Magnusson, Peter
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Dasselear, Manfred
    Ericsson, Sverige.
    Changing business models in manufacturing firms2014Conference paper (Refereed)
    Abstract [en]

    Gone are the times when companies could regard their business model as fixed and stable. Instead companies must work with multiple business logics and models in parallel due to changes in customers’ needs and new market opportunities. Accordingly, business model innovation tends to be as important as product and service innovation. Essentially, a business model tells the firm’s “story” regarding how to earn money, i.e. it defines how a company creates and capture value (Magretta, 2002, Zott & Amit, 2010). Successful business models are a often balance act trying to satisfy both the customers’ value-creating, and the company’s value-capturing, processes, i.e. balancing sufficient profit while maintaining satisfied customers.

    Based on, among others, Teece (2007) we regard business model innovation as a process where as firm introduces change into their business model. Technology becomes obsolete, customer demands change, and new value propositions emerge; triggers for change might emanate from different perspective and from different actors, with varying starting points. Active business model innovation can reduce the risk of being overtaken as new actors introduce, for example, innovative offerings, new operational processes or even new underlying business models (Bessant and Davies 2007).

    Based on a case study at Ericsson our research explores the business problem that arises when one part, or both, are dissatisfied with the current business situation, opening up for business model innovation. It proposes a generic framework, based on the Service-Dominant logic (SDL) (Vargo et al., 2010), which aims to guide actions to dissolve situations where the current business model has become obsolete. The paper proposes and discusses four possible approaches to overcome the unsatisfying situation; two based on a Goods-Dominant logic (GDL) and two based on a Service-Dominant logic. The GDL approaches tend to change the current business model based on transaction costs, i.e. raising or lowering the price leading to either party remaining dissatisfied. Whereas the SDL approach instead leads to a changed business model based on a value co-creation process, focusing on understanding the customer’s value creation. Our research indicates that sometimes involves a learning process enabling the customer to understand the actual value obtained from the business relationship. Hereby, the supplier can maintain sufficient profitability with satisfied customers.

    In conclusion, we find that innovation of a company’s business model can be understood as a marketing activity that emphasizes value-creation and value-capture as entities that needs to be balanced. Companies need to develop dynamic capabilities to address and systematically change business models that are malfunctioning. The proposed framework can support companies to become more efficient and effective in addressing needed changes and to understand when different business model innovation processes are needed.

  • 17.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Implementing User Involvement for Radical or Incremental Innovation - the Role of Technology Restriction and Motivation2005Conference paper (Refereed)
  • 18.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Involving users for incremental or radical innovation - a matter of tuning2005Conference paper (Refereed)
    Abstract [en]

    Presentation av forskning på Internationella produktutvecklingskonferensen. Denna forskning vann Best Article Award det året

  • 19.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    The Influence of Users' Ideas on Radical versus Incremental New Product Ideation - The Role of Technology Awareness and Motivation2007Conference paper (Refereed)
  • 20.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Tuning user ideation towards radical or incremental ideas for technoogy-based services2008Conference paper (Refereed)
  • 21.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Tuning Users' Innovativeness During Ideation2010In: Creativity and Innovation Management, ISSN 0963-1690, E-ISSN 1467-8691, Vol. 19, no 2, p. 147-159Article in journal (Refereed)
    Abstract

    Although there is increasing acknowledgment that consumers can contribute useful ideas during the development of innovative services, there has been little empirical examination of how such users can best be managed in order to contribute their ideas to the fuzzy front end of new service development. The present study examines the relationship between the nature of user-created ideas regarding new technology-based services and the characteristics of the users supplying the ideas. In particular, the study investigates whether users ideas become more incremental or more radical depending on the users: (i) awareness of technological restrictions; and (ii) utilization of use experience. The results show that idea creators with high use experience who are unaware of any technological restrictions tend to produce service ideas that are more radical in nature, whereas idea creators with high use experience users who are aware of technological restrictions tend to produce service ideas that are more incremental in nature. The study provides empirical support that ordinary users involved in ideation must, to provide innovative ideas, both have a contextual use experience and not be restricted in their ideation by too much technology information and restrictions on potential feasibility

  • 22.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Sundström, Erik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Customer Integration within Service Development: A review of methods and an analysis of insitu and exsitu contributions2010Conference paper (Refereed)
    Abstract

    Many companies are today struggling with developing new services with attractive use valuethat result in value for the user. Accordingly, methods that facilitate the understanding of value creational processes, as defined, perceived and expressed by customers, byby means of integrating them in the service development process, have become increasingly important. The literature provides managers with a number of methods suggesting how customers can contribute to and support the service development process. However, there is a lack of a comprehensive literature lacks a review of thethat identifies the appropriateness of different methods, including when and how to use them.

    The aim of this paper is to contribute to a better understanding of how to integrate customers within service development by assessing different methods for obtaining user information.

  • 23.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Magnusson, Peter
    Handelshögskolan i Stockholm.
    Matthing, Jonas
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Users as a hidden resource for creativity - Findings from an experimental study of user involvement2001In: The 7th Conference on Creativity and Innovation, "Idea Safari", University of Twente, Enchede, December, 9-12, 2001Conference paper (Refereed)
  • 24.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Matthing, Jonas
    Users as a hidden resource for creativity: Findings from an experimental study of user involvement2001Conference paper (Refereed)
  • 25.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Matthing, Jonas
    Users as a hidden resource for creativity: Findings from an experimental study of user involvement2002Conference paper (Refereed)
    Abstract [en]

    Paper was selected for publication in the journal Creativity and Innovation Management

  • 26.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Matthing, Jonas
    Users as a hidden resource for creativity. Findings from an experimental study on user involvement2002In: Creativity and Innovation Management, Vol. 11 (1), pp 55-61Article in journal (Refereed)
  • 27.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Magnusson, Peter R
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Implementing User Involvement for Radical or Incremental Innovation – the Role of Technology Restriction and Motivation2005In: Product Development Management Conference, October 22-26, 2005, San Diego, 2005Conference paper (Refereed)
  • 28.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Magnusson, Peter R
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Involving users for incremental or radical innovation: A matter of tuning2005In: 12th International Product Development Management Conference, Copenhagen, June 12-14, 2005Conference paper (Refereed)
  • 29.
    Kristensson, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Magnusson, Peter R
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    The Influence of Users' Ideas on Radical versus Incremental New Product Ideation: The Role of Technology Awareness and Motivation2007Conference paper (Refereed)
  • 30. Le Masson, Pascal
    et al.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Involving Users in Ripping off the Blinkers Induced by Dominant Designs2005Conference paper (Refereed)
  • 31. Le Masson, Pascal
    et al.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Towards an understanding of user involvement contribution to the design of mobile telecommunications services2002Conference paper (Refereed)
    Abstract [en]

    Paper awarded best paper runner up

  • 32. Le Masson, Pascal
    et al.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    User Involvement: From Ideas Collection Towards a New Technique for Innovative Service Design2003Conference paper (Refereed)
  • 33.
    Le Masson, Pascal
    et al.
    Ecole de Mines, Paris.
    Magnusson, Peter R
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Involving Users in Ripping off the Blinkers Induced by Dominant Designs2005In: Conference paper presented at the Academy of Management Conference, August 5-10, 2005, Honolulu, Hawaii, USA., 2005Conference paper (Refereed)
  • 34.
    Le Masson, Pascal
    et al.
    Ecole de Mines, Paris, France.
    Magnusson, Peter R
    2The Fenix Program at Stockholm School of Economics; Telia Mobil AB, Karlstad.
    Towards an Understanding of User Involvement Contribution to the Design of Mobile Telecommunications Services2002In: The 9th International Product Development Management Conference, May 27-28, 2002, Sophia Antipolis, France, 2002, p. 497-511Conference paper (Refereed)
    Abstract [en]

    Previous research into user involvement in service innovation has found that the effective contribution of users might be minor, since users ’ ideas are generally non-feasible. We have assumed that this might have to do with the way ideas were processed by the company, i.e. the idea selection process. We have therefore proposed and tested a new way of utilising the users ’ ideas, called generative model revision. This new approach has unveiled new potential contributions through user involvement. While previous approaches in user involvement have been directed at gaining rather short-term returns, the new approach advocated in the paper has a longer horizon, and is more focused on reframing the companies ’ businesses. The proposed approach is complementary rather than exclusive to the existing ones.

  • 35.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Benefits of involving users in service innovation2003In: European Journal of Innovation Management, 2003, Vol. 6, No. 4, pp. 228-238Article in journal (Refereed)
  • 36.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Customer involvement beyond chanting: Towards an understanding of how to organize for beneficial customer co-development in new service innovation2001Conference paper (Refereed)
  • 37.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Customer-Oriented Product Development: Experiments involving users in service innovation2003Doctoral thesis, monograph (Other academic)
  • 38.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Dof - a new way of developing telecom services2000In: in Edvardsson, B. and Gustafsson, A. and Johnson, M. D. and Sandén, B. (Eds.), New service development and innovation in the new economy, 2000, pp. 153-163, Studentlitteratur, Lund, 2000Chapter in book (Other academic)
  • 39.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    DOF och prototyploopen2004In: in Engvall, M. (Ed.), Produktutveckling bortom kunskapens gränser, 2004, pp. 53-83, Studentlitteratur, Lund, Lund: Studentlitteratur , 2004Chapter in book (Other academic)
  • 40.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Exploring the Contributions of Involving Ordinary Users in Ideation of Technology-Based Services2007Conference paper (Other (popular science, discussion, etc.))
  • 41.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Exploring the Contributions of Involving Ordinary Users in Ideation of Technology-Based Services2009In: The Journal of product innovation management, ISSN 0737-6782, E-ISSN 1540-5885, Vol. 26, no 5, p. 578-593Article in journal (Refereed)
  • 42.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Guided and Pioneering Users Exploring End-User Ideation of New Mobile Telecom Services2005Conference paper (Refereed)
  • 43.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Learning from Experiments Involving Users in Service Innovation2006In: Edvardsson, B., Gustafsson, A., Kristensson, P., Magnusson, P.R. and Matthing, J. (Eds.), Involving Customers in New Service Development, London: Imperial College Press , 2006, p. 143-58Chapter in book (Refereed)
  • 44.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    The Delicate Balance Act of Trying to Understand the Users Perspective of Technology Based Services2005Conference paper (Other (popular science, discussion, etc.))
  • 45.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    The delicate balance of trying to understand the user's perspective of technology-based services2009In: Use of science and technology in business: Exploring the impact of using activity for systems, organizations, and peolpe / [ed] H Håkansson, A Waluszewski, F Prenkert, E Baraldi (Eds.),, Bingley: Emerald , 2009, p. 315-Chapter in book (Refereed)
  • 46.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Two announcements and some upcoming research2006Conference paper (Other (popular science, discussion, etc.))
  • 47.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    User involvement and experimentation in collaborative research2003In: in Adler, N. and Shani, A. B. R. and Styhre, A. (Eds.), Collaborative Research in Organizations, 2003, pp. 215-236, SAGE, SAGE , 2003, p. 215-236Chapter in book (Refereed)
  • 48.
    Magnusson, Peter
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Why using users for innovation? A method for exploring the benefit of involving users in innovation2002Conference paper (Refereed)
  • 49.
    Magnusson, Peter
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Echeverri, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    When Ignorance become Bliss: Conceptualizing User-Producer Interplay to Accomplish Innovation2009Conference paper (Refereed)
  • 50.
    Magnusson, Peter
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Hipp, C.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Defining Product-Service Concepts from a Manufacturing Firm Perspective2007Conference paper (Refereed)
12 1 - 50 of 92
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