Change search
Refine search result
1 - 21 of 21
CiteExportLink to result list
Permanent link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Rows per page
  • 5
  • 10
  • 20
  • 50
  • 100
  • 250
Sort
  • Standard (Relevance)
  • Author A-Ö
  • Author Ö-A
  • Title A-Ö
  • Title Ö-A
  • Publication type A-Ö
  • Publication type Ö-A
  • Issued (Oldest first)
  • Issued (Newest first)
  • Created (Oldest first)
  • Created (Newest first)
  • Last updated (Oldest first)
  • Last updated (Newest first)
  • Disputation date (earliest first)
  • Disputation date (latest first)
  • Standard (Relevance)
  • Author A-Ö
  • Author Ö-A
  • Title A-Ö
  • Title Ö-A
  • Publication type A-Ö
  • Publication type Ö-A
  • Issued (Oldest first)
  • Issued (Newest first)
  • Created (Oldest first)
  • Created (Newest first)
  • Last updated (Oldest first)
  • Last updated (Newest first)
  • Disputation date (earliest first)
  • Disputation date (latest first)
Select
The maximal number of hits you can export is 250. When you want to export more records please use the Create feeds function.
  • 1.
    Bergkvist, Linda
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    A Conceptual Framework for Studying the Successful Outcome of the IS Outsourcing Process from a Relationship Perspective2008Licentiate thesis, monograph (Other scientific)
    Abstract [en]

    This thesis has its point of departure in the identified knowledge gap, which includes the importance of the information systems (IS) outsourcing relationship for studying the success of IS outsourcing. This research study, therefore, is structured with the belief that the disregard of the client-IS supplier relationship when studying IS outsourcing is paradoxical. Paradoxical since the impact of the relationship on the overall IS outsourcing can make the difference between success, less success and even failure. In contrast to the majority of prior research, which has focused IS outsourcing in its entirety, this research study percieves IS outsourcing as a process. Because prior research shows that the success or failure of IS outsourcing is connected to its implementation, this thesis focuses the post-contract stage of the IS outsourcing.

    The purpose chosen and addressed is to develop a conceptual framework for describing and explaining the degree of successful outcome of the IS outsourcing process using a relationship perspective. To approach this purpose, a literature review study is conducted. The literature review study includes the integration of three theoretical fields: IS, interorganisational business relationships and IS outsourcing. The knowledge domains of particular interest are 'strategies, approaches and frameworks for the IS life cycle', 'the interaction approach' and 'IS outsourcing success'.

    The purpose is focused through the identification of key conditions, dimensions and interrelations among dimensions. These identified elements, constituting the core elements of the conceptual framework, are a result of the conducted literature review study. The key conditions are identified according to their influence on the degree of successful outcome of the IS outsourcing process from a relationship perspective. Due to the large amount of key conditions identified, they are categorised into nine dimensions: Atmosphere, Behaviour, Contract, Environment, Interatction, IS, Management, Organisation and Outcome. The identified interrelations among these dimensions are fruitful since they provide insights and a favourable point of departure for studying the degree of successful outcome of IS outsourcing processes.

    The main contribution of this thesis is the conceptual framework for the IS outsourcing process. The key conditions, dimensions and interrelations constitute the conceptual framework as a result of their potential for describing and explaining the degree of successful outcome of the IS outsourcing process from a relationship perspective. The application of the conceptual framework provides managers with core elements to be considered during IS outsourcing decision-making and subsequent design of IS outsourcing. Its usage, moreover, is believed to support managers during the operationalisation of the post-contract stage of IS outsourcing processes. Finally, the conceptual framework is a fruitful 'tool' for future empirical research. Fruitful in the sense that it can provide useful and important insights into how different key conditions infuence the degree of successful outcome of IS outsourcing processes and how these key conditions are interrelated.

  • 2.
    Bergkvist, Linda
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Conditions Influencing Client-IS Supplier Interactions During IS Outsourcing2011In: Information Systems Development: Business Systems and Services: Modeling and Development / [ed] Pokorny, J., Repa, V., Richta, K., Wojtkowski, W., Linger, H., Barry, C. & Lang, M., New York: Springer, 2011, p. 125-136Chapter in book (Refereed)
    Abstract [en]

    The extent of outsourcing information systems (IS) activities has been significant and the trend seems likely to continue in the foreseeable future. IS outsourcing relationships bring challenges that need to be understood and managed. The client–IS supplier relationship as such is one of the less frequently examined topics in IS outsourcing research. This paper contributes to the IS outsourcing relationship literature by describing conditions influencing client–IS supplier interactions during IS outsourcing. The paper sets out from the interaction approach as it contributes new insights to IS outsourcing relationships. The interaction approach is complemented with elements to increase the description of IS outsourcing relationship interactions. The elements are composed of viewing the client firm and the IS supplier firm as being comprised of business, process and IS level and the dimensions contract and management. The conditions influencing client–IS supplier interactions are presented in the form of a conceptual framework which when adopted can contribute to a better understanding of the features of IS outsourcing relationships and facilitate for firms in their decision-making of IS outsourcing.

  • 3.
    Bergkvist, Linda
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Conditions Influencing Client-IS Supplier Interactions During IS Outsourcing2010Conference paper (Refereed)
    Abstract

    The extent of outsourcing information systems (IS) activities has been significant and the trend seems likely to continue in the foreseeable future. IS outsourcing relationships bring challenges that need to be understood and managed. The clientIS supplier relationship as such is one of the less frequently examined topics in IS outsourcing research. This paper contributes to the IS outsourcing re-lationship literature by describing conditions influencing clientIS supplier inter-actions during IS outsourcing. The paper sets out from the interaction approach as it contributes new insights to IS outsourcing relationships. The interaction ap-proach is complemented with elements to increase the description of IS outsourc-ing relationship interactions. The elements are composed of viewing the client firm and the IS supplier firm as being comprised of business, process and IS level and the dimensions contract and management. The conditions influencing clientIS supplier interactions are presented in the form of a conceptual framework which when adopted can contribute to a better understanding of the features of IS outsourcing relationships and facilitate for firms in their decision-making of IS outsourcing

  • 4.
    Bergkvist, Linda
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Dimensions for Describing and Explaining the Successful Outcome of the IS Outsourcing Process - Emphasising the Relationship Perspective2008Conference paper (Refereed)
    Abstract [en]

    Outsourcing of Information Systems (IS) is today a commonly accepted and growing practice that is continually evolving. As the IS outsourcing market has matured, IS outsourcing is perceived as one way to increase business operations. Despite, few firms report success. The critical role of an effective clientIS supplier relationship has been argued as a precondition to reach a successful outcome of IS outsourcing. Even though the importance of the IS outsourcing relationship has been highlighted by both practitioners and researchers, paradoxically few studies have applied the relationship as the unit of analysis. This research study contributes to the identified knowledge gap by studying the success of the post-contract stage of the IS outsourcing process from a relationship perspective. The purpose of the paper is to identify dimensions for describing and explaining the successful outcome of the IS outsourcing process.



    As the combination of several theories increases the possibility to obtain a better understanding of the dimensions by which the IS outsourcing process evolves, the success of the IS outsourcing process is studied with an emphasis on three different domains of knowledge: the IS life cycle model, the interaction approach and the framework of the IS outsourcing relationship. Through the application of several theories, a more compelling description of what contributes to the successful outcome of the IS outsourcing process is reached. Furthermore, the application of several theories entailed the possibility to compensate for weaknesses of one theory through the strengths of another theory.



    Through the review of three different theoretical fields dimensions have been identified for describing and explaining the successful outcome of the IS outsourcing process. The dimensions identified are the activity-related dimension, the atmosphere dimension, the contract dimension, the efficiency outcome dimension, the environment dimension, the interaction dimension, the management dimension and the structure dimension.



    Besides the contributed dimensions, a modified version of the interaction approach is proposed. The modified version is adjusted to the IS outsourcing relationship and includes, besides its original parts, a time-line, additional dimensions and the specification of the involved firms as composed of three different interacting areas.

  • 5.
    Bergkvist, Linda
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center.
    Distributed IS development projects: Significant relational-oriented conditions2015In: Modern Techniques for Successful IT Project Management / [ed] Shang Gao (Zhongnan University of Economics and Law, China) and Lazar Rusu (Stockholm University, Sweden), Hershey: Business Science Reference , 2015, 1, , p. 24Chapter in book (Other academic)
    Abstract [en]

    The management of teams in a distributed IS development project is challenging. It has even been suggested that a new breed of managers for the management of dispersed teams is needed, especially when relationships cross national boundaries. Challenges in distributed, global IS development are understood as related to three dimensions of distance: geographic, temporal, and cultural distance, which affect the manager’s ability to control and coordinate distributed IS development projects. This chapter argues that combining a relationship perspective with a success perspective is fruitful for understanding distributed IS development projects. In this context there are several significant conditions that draw the attention to the challenges in the practice of distributed IS development projects. The chapter ends with the provision of a conceptual framework addressing relational-oriented conditions for the management of distributed IS development projects. Using the framework, managers can identify the relational-oriented conditions for realizing the benefits of distributed IS development projects.

  • 6.
    Bergkvist, Linda
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    ISD Activities and Their Suitability for Outsourcing - A Literature Review2007Conference paper (Refereed)
    Abstract [en]

    With the introduction of Information Technology (IT) it has become easier for firms to co-operate globally. A result of this globalization is the growth of outsourcing of ISD activities. Through outsourcing of ISD the complexity of managing the ISD process increases, which motivates research enhancing the understanding of the conditions that are critical during ISD outsourcing. The research questions addressed in the paper are: Which ISD activities are contracted in onshoring and offshoring? and How does the nature (complex versus simple) of ISD activities suit outsourcing? To answer the research questions, a literature review on ISD/IS outsourcing has been conducted.



    From the literature review I found that ISD activities relating to the ISD phase of systems design are contracted within both onshoring and offshoring. However, construction activities, such as software coding and software testing, are commonly contracted with far distant IT-suppliers. Another finding is that the content of the ISD process determines the suitability for outsourcing. The literature review shows that the ISD activities suitable for outsourcing are the ones that can be structured into individual modules, are perceived as routine work and are not dependent on knowledge of the firm. From the literature review it was also found that ISD activities relating to construction, operation and maintenance management often satisfy these requirements. Additionally, it was found that the more unstructured the ISD activities are the more important the use of a common ISD methodology becomes. One contribution from the review is that research on outsourcing the ISD process demands specification of the specific case of outsourcing and the type of ISD activity included in the contractual agreement. Depending on the specific case of ISD outsourcing and the type of ISD activity contracted, the level of resources needed for the management of the ISD process and the clientIT-supplier relationship varies.

  • 7.
    Bergkvist, Linda
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Management Conditions Influencing the Successful Outcome of IS Outsourcing2009In: / [ed] Remenyi, D, 2009Conference paper (Refereed)
    Abstract

    This research paper contributes to the existing literature on information systems (IS) outsourcing and IS outsourcing relationships by studying the successful outcome of IS outsourcing using a relationship perspective. The research study focuses the exploration of management conditions influencing the successful outcome of IS outsourcing. The purpose chosen and addressed is to describe and explain management conditions influencing the successful outcome of IS outsourcing using a relationship per-spective. Relationship perspective is in this research study constituted of the client firm and the IS supp-lier firm and their actors involved in IS outsourcing. To approach the purpose, a literature review study is conducted. The literature review study includes three theoretical fields: Information Systems, Industrial marketing and IS outsourcing. The combination of several theories increases the possibility to obtain a better understanding of management conditions influencing the successful outcome of IS outsourcing.



    As a result of the literature review study, management conditions influencing the successful outcome of IS outsourcing are identified. The conditions concern the management of IS outsourcing and the clientIS supplier relationship. More precisely, management of IS outsourcing involves management related to the contract, finance, performance, time and quality. Know¬ledge management, resource management, team building and working relation¬ship management are management conditions related to the clientIS sup-plier relationship. The degree of management depends on, for example, the special case of IS outsourcing (e.g. IS offshoring, IS nearshoring) and the IS activity outsourced.



    The management conditions identified are a result of their potential for describing and explaining the su-ccessful outcome of IS outsourcing from a relationship perspective. The management conditions are believed to support managers during the design and implementation of IS outsourcing

  • 8.
    Bergkvist, Linda
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Towards a Framework for Relational-Oriented Management of Information Systems Outsourcing: Key Conditions Connected to Actors, Relationships and Process2014Doctoral thesis, monograph (Other academic)
    Abstract [en]

    Currently, client and supplier firms are struggling with how they can make their information systems (IS) outsourcing engagements more valuable. This research points to the importance of successful practice and outcome in IS outsourcing for achieving engagements of value. To enhance the understanding of IS out­sourcing over time, a process perspective is applied. Further, this research is based on the contention that IS outsourcing is more likely to be successful if challenges are managed in a proactive manner and with a relationship perspective. Thus, understanding challenges in IS outsourcing requires a symmetric view on client and supplier.

    The thesis is based on two studies presented as three steps of research: development, validation and reconsideration of a conceptual framework. The licentiate study centred on the step of development whereas the present doctoral study has a focus on the steps of validation and reconsideration. The purpose of this study includes investigating how the management of successful practice and outcome in IS outsourcing can be enabled. To address the purpose, the IS outsourcing process is studied in a client–supplier relationship. This includes that different actor perspectives, including strategic, operative, and systems, are considered for a better understanding of the practice of IS outsourcing, the challenges, and how different actors convey successful IS outsourcing.

    The thesis contributes a framework for relational-oriented management of IS outsourcing, which provides the structure for understanding what needs to be managed in terms of key conditions, when and how in connection to actors, relationships, and process. Theoretical propositions, enhancing the understanding of the complexity of IS outsourcing as well as the number of challenges involved, are also presented. In brief, these propositions relate to the circumstance that IS outsourcing requires management on different levels and with different kinds of results in mind.

  • 9.
    Bergkvist, Linda
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Eriksson, Maria
    Design Patterns - vad, hur och varför?2002Report (Refereed)
    Abstract [en]

    Inom mjukvaruindustrin går det åt mycket tid för att lösa problem som redan är lösta. Förevigandet av den här cykeln att uppfinna hjulet på nytt har delvis uppmuntrats på grund av att det inte finns någon effektiv mekanism för spridning av framgångsrika lösningar på återkommande problem. Design patterns utgör ett verktyg för att återanvända erkända lösningar och kan därmed delvis lösa detta mjukvaruproblem. Detta har väckt vårt intresse och vi har valt att koncentrera vår studie på problemformuleringen; vad, hur och varför design patterns i en utvecklingsverksamhet för mjukvara. För att få en grundläggande kunskap i ämnet har vi samlat in teori genom litteraturstudier och för att besvara vår problemformulering har vi samlat in empiri från en verksamhet. Den verksamhet som vi har valt att basera vår studie på är Ericsson Infotech AB i Karlstad. Empirin har vi samlat in genom att genomföra tre intervjuer. Respondenterna vi har intervjuat har likartad befattning och representerar tre olika avdelningar på företaget. Detta för att erhålla en mer representativ syn på verksamhetens användande av design patterns. Några av de resultat som vi har kommit fram till är att design patterns är ett beprövat sätt för att lösa designproblem samt en strategi att luta sig mot vid designarbete. Den främsta anledningen till varför verksamheten använder design patterns är för att möjliggöra återanvändning. Vad som även framkom vid vår studie var att verksamheten inte har några fasta rutiner för hur användandet av design patterns ska gå till.

  • 10.
    Bergkvist, Linda
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Fredriksson, Odd
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Outsourcing Terms - A Literature Review from an ISD Perspective2008In: / [ed] Golden, W., Acton, T., Conboy, K, van der Heijden, H. and Tuunainen, V., 2008Conference paper (Refereed)
    Abstract [en]

    Information Technology (IT) has made it easier for firms to communicate globally. Improved IT capabilities and the increased global collaboration have been drivers of the growth of IT ´outsourcing´. This growth has resulted in a variety of IT ´outsourcing´ terms used to denote both global and domestic "client - IT-supplier" relationships. An introductory literature review showed that there exist no common standard definitions of ´outsourcing´ terms used for describing the contracting of ISD activities between a client and an IT-supplier. This may lead to confusion. The first purpose chosen for the paper is therefore to review how the variety of commonly used ISD ´outsourcing´ terms are defined in the literature. Based on these identified definition differences, the second purpose is then to propose a structured set of definitions of ISD ´outsourcing´ terms.

    The review process of IT/ISD ´outsourcing´ research included two steps. Firstly, a literature search study was conducted. The literature search study resulted in the collection of about 240 articles. The second step of the literature review process included reading each paper. The selection criterion for the articles to be included in the review study was that the article should focus on IT/ISD ´outsourcing´. As a result, about 100 of 240 articles were reviewed. These articles constitute the majority of the articles studied in the literature review.

    From the literature review, different definitions of the variety of ISD ´outsourcing´ terms have been identified. One conclusion drawn from the literature review is that many of the different ISD ´outsourcing´ terms are used as special cases of the generic ´ISD outsourcing´ term. The different ISD ´outsourcing´ terms found in the literature have been analysed and categorised based on a geographical distance perspective. Another finding from the literature review is that the relationship perspective often is neglected when ISD ´outsourcing´ terms are defined. Therefore, definitions from a relationship perspective for the majority of the ISD ´outsourcing´ terms identified are proposed. The proposed ISD ´outsourcing´ definitions provide a structured set of definitions based on both the geographical distance perspective and the relationship perspective. Furthermore, a graphical representation of how different IT-supplier locations, from the client perspective, relate to the definitions of six of the proposed ISD ´outsourcing´ terms is provided.

  • 11.
    Bergkvist, Linda
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Johansson, Björn
    Högskolan i Jönköping.
    Evaluate Motivational Factors Involved at Different Stages in an IS Outsourcing Decision Process2007In: The Electronic Journal of Information Systems Evaluation, ISSN 1566-6379, Vol. 9, no 1, p. 22-30Article in journal (Refereed)
    Abstract [en]

    This study evaluates factors involved at different stages in an IS outsourcing decision process. From a theoretical perspective, the motivation for IS outsourcing is often described as a result of three factors: cost reduction, access to technological expertise and focus on core competence. The aim of this paper is to evaluate motivational factors in an outsourcing decision process. The study uses a literature review and a retrospective case study of an outsourcing project in a large Swedish organization. The idea is to evaluate if there are different factors involved at different stages in an IS outsourcing decision process. It has been found that the cost perspective is often used as a way of motivating the start of the process as well as the result of the process. However, during different stages other factors are involved. The results, based upon the case study, show that the size and reputation of the provider as well as thoughts about the providers ability to deliver required capability is more important than cost reduction. It can be argued that the impact of IS outsourcing on performance and value of an organizations IS function can be both positive and negative. To minimize the odds of a negative result, this paper contributes with an evaluation of motivational factors involved at different stages in an IS outsourcing decision process. If they are duly addressed, the chances of a successful IS outsourcing process will improve significantly

  • 12.
    Bergkvist, Linda
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Johansson, Björn
    Evaluate Motivational Factors Involved at Different Stages in an IS Outsourcing Decision Process2006Conference paper (Refereed)
    Abstract [en]

    This study evaluates factors involved at different stages in an IS outsourcing decision process. From a theoretical perspective, the motivation for IS outsourcing is often described as a result of three factors: cost reduction, access to technological expertise and focus on core competence. The aim of this paper is to evaluate motivational factors in an outsourcing decision process. The study uses a literature review and a retrospective case study of an outsourcing project in a large Swedish organization. The idea is to evaluate if there are different factors involved at different stages in an IS outsourcing decision process. It is has been found that the cost perspective is often used as a way of motivating the start of the process as well as the result of the process. However, during different stages other factors are involved. Our results show that the size and reputation of the provider as well as thoughts about the providers ability to deliver required capability is more important than cost reduction. It can be argued that the impact of IS outsourcing on performance and value of an organizations IS function can be both positive and negative. To minimize the chances of a negative result, this paper contributes with an evaluation of motivational factors involved at different stages in an IS outsourcing decision process. If they are duly addressed, the chances of a successful IS outsourcing process will improve significantly

  • 13.
    Bergkvist, Linda
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Johansson, Björn
    Management of Information Systems Outsourcing: Challenges and Lessons Learned2011Conference paper (Refereed)
    Abstract

    To be successful in Information Systems (IS) outsourcing the necessity of better management practices has been pointed out. This research contributes to the knowledge base on management of IS outsourcing by addressing management of IS outsourcing relationships. The research describes two cases of IS outsourcing relationships that differ in type of activity outsourced, IS development versus IS maintenance and operation, and relationship composition. From the cases lessons learnt are identified which with support from IS outsourcing literature are proposed as propositions for management of IS outsourcing. It can be concluded that if the propositions, related to negotiation, communication and way of working, are adopted in an early stage they could contribute to successful IS outsourcing relationships. Another conclusion is that the IS outsourcing management approach should not differ between type of IS activity outsourced, but rather reflect the nature of the IS activity; if it is a simple or complex activity

  • 14.
    Bergkvist, Linda
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Johansson, Björn
    Management of Information Systems Outsourcing: Evaluation of Lessons Learned from a Boundary Spanning Perspective2011In: / [ed] Remenyi, D, 2011Conference paper (Refereed)
    Abstract

    Even if outsourcing is a well-researched phenomenon, it can be stated that evaluation studies on IS outsourcing relationships are scarce. From a description of two IS outsourcing relationship cases, a set of lessons learned are presented. A boundary spanning perspective is then used when evaluating these lessons learned in the client-supplier outsourcing relationships and thereby adding a new theoretical perspective on outsourcing relationships. The evaluation is concluded in a set of propositions that present the boundary spanning perspective of the lessons learned. The aim of these propositions is to act as both a guiding tool for how to further develop boundary spanning roles in outsourcing relationships and to act as a base for future research on outsourcing relationships

  • 15.
    Bergkvist, Linda
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Karlsson, Jenny
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Bridging the Gap - From Great Ideas to Realized Innovations2019In: Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the Value from Service Innovation / [ed] Kristensson, P., Magnusson, P.R., Witell, L., World Scientific, 2019, 1, p. 225-252Chapter in book (Other academic)
  • 16.
    Bergkvist, Linda
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Svensson, Ulrika
    Motivationsfaktorer i projekt2003Report (Refereed)
    Abstract [sv]

    Uppsatsen syftar till att undersöka vilka motivationsfaktorer som projektmedlemmen upplever i projektarbetsformen. Vårt intresse för forskningsområdet grundar sig i att projektdeltagarnas motivation anses vara en viktig drivkraft vid projektarbete (Jansson & Ljung, 2002) och vi såg det därför som viktigt att belysa ämnet utifrån projektmedlemmens perspektiv. Vi inriktade oss på kundorderprojekt i IT-branschen och fokuserade undersökningen på de operativa deltagarna i projektarbetsformen. Vår forskningsfråga lyder: Vad, specifikt för projekt-arbetsformen, blir projektmedlemmen motiverad av i sitt projektarbete? För att besvara denna fråga genomförde vi en kvalitativ studie med en abduktiv ansats. Vår undersökning påbörjades genom litteraturstudier i etablerade motivationsteorier som vi sedan kopplade till projektarbetsformens karakteristika. Detta ledde oss fram till nio motivations-faktorer som vi ansåg specifika för projektarbetsformen. Relevansen för dessa undersöktes sedan genom intervjuer med respondenter från två olika IT-företag i Karlstad. Utifrån analysen av vår empiriska undersökning samt vår litteraturstudie kom vi fram till att av de ursprungliga motivationsfaktorerna är följande fem specifika för projektarbetsformen: projektmål, arbetsuppgifter, personliga mål, självförverkligande och samhörighet. Projektmål är motiverande då de är nära relaterade till projektmedlemmen, framtagna genom diskussioner inom projektgruppen samt accepterade av projektmedlemmarna. Projektmedlemmen blir motiverad av att få nya arbetsuppgifter som leder till utveckling inom eget kompetens- och intresseområde. Dessutom är det motiverande att få ta eget ansvar för hur uppgiften ska lösas. Personliga mål är motiverande i projekt då de är kopplade till den enskilde projekt-medlemmens kompetensutveckling. Projektmedlemmen uppnår självförverkligande i projekt genom att få lagom svåra arbets-uppgifter, personlig kompetensutveckling och bekräftelse. Samhörighet gynnar mer projektet som helhet än den enskilde projektmedlemmens motivation. Trots detta uppger majoriteten av respondenterna samhörighet som den viktigaste motivationsfaktorn i projektarbetsformen. Vår slutsats är därmed att då projektmedlemmen känner ett stort personligt ansvar för projektet bidrar det till att det som gynnar projektet som helhet också gynnar den personliga motivationen.

  • 17.
    Bäccman, Charlotte
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
    Bergkvist, Linda
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
    Welfare technology and user experience: A study of seniors´ expectations on and first impressions of a robotic shower2019In: Proceedings of the 52nd Hawaii International Conference on System Sciences, Honolulu, Hawaii, USA: University of Hawaii at Manoa , 2019, p. 4297-4306Conference paper (Refereed)
    Abstract [en]

    This study shows that seniors strive to become more independent and that acceptance of welfare technology needs to be understood in the specific situation. User experiences from welfare technology, such as the robotic shower, that serve in a very intimate situation, may not be comparable to the results from previous studies of, for example, surveillance technology.

    The preliminary results in this paper build on both qualitative and quantitative data, and show that seniors are in general positive to replacing the current shower situation with a more autonomous shower situation as provided by the robotic shower. An important aspect for acceptance was the functionality of the robotic shower. Furthermore, this study showed that the understanding of the shower situation in general can be used for improvement of the current shower situation, to prevent learned helplessness.

  • 18.
    Bäccman, Charlotte
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Social and Psychological Studies (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
    Bergkvist, Linda
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
    Kristensson, Per
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
    Service robots in health-care. Value-creation or cost-saving: either, neither or both?2018Conference paper (Refereed)
  • 19.
    Johansson, Björn
    et al.
    Department of Informatics, School of Economics and Management, Lund University .
    Bergkvist, Linda
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Management of Information Systems Outsourcing: Evaluation of Lessons Learned from a Boundary Spanning Perspective2012In: The Electronic Journal of Information Systems Evalution, ISSN 1566-6379, Vol. 15, no 1, p. 63-73Article in journal (Refereed)
    Abstract [en]

    Even if outsourcing is a well-researched phenomenon, it can be stated that evaluation studies on IS outsourcing relationships are scarce. From a description of two IS outsourcing relationship cases, a set of lessons learned are presented. A boundary spanning perspective is then used when evaluating these lessons learned in the client-supplier outsourcing relationships and thereby adding a “new” theoretical perspective on outsourcing relationships. The evaluation is concluded in a set of propositions that present the boundary spanning perspective of the lessons learned. The aim of these propositions is to act as both a guiding tool for how to further develop boundary spanning roles in outsourcing relationships and to act as a base for future research on outsourcing relationships.

  • 20.
    Magnusson, Peter
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Bergkvist, Linda
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
    Skålén, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Exploring patients as contributors to service innovation in primary healthcare.2017Conference paper (Other academic)
    Abstract [en]

    This paper investigates the contribution of involving patients for ideation of service innovation in the healthcare context by addressing the following two main research questions: (Q1) What can patients contribute with when invited to contribute with new ideas for improving primary care? and (Q2) How should patient involvement be managed – should they be involved with, or without, healthcare employee involvement? The research questions were addressed by a one-year longitudinal study of ‘innovation groups’ aimed at creating ideas to improve primary care centers. A longitudinal quasi-experimental approach was deployed consisting of three different settings with varying composition of the innovation group: 1) only healthcare employees, 2) only patients, 3) a mix of healthcare employees and patients. In total 180 ideas for service innovation were reported and assessed by four experienced experts using a web-based questionnaire including 8 assessment dimensions and a free text space, inviting the experts to comment on the idea. In addition, individual interviews were conducted which served the purpose of exploring healthcare employees’ value creation when generating ideas together with patients. The study shows that patient involvement during service innovation ideation brings a patient perspective to healthcare. The findings reveal that patient–healthcare employee interactions positively contribute to healthcare employees’ use knowledge as they started to refocus their ideas more towards the patient perspective. Further the study contributes by showing that patient involvement needs to be a focused and dedicated activity towards innovation as, for example, an innovation group, to bring a patient perspective during idea creation.

  • 21.
    Skålén, Per
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Engen, Marit
    Lillehammer Univ Coll, Gudbrandsdalsvegen 350, N-2624 Lillehammer, Norway..
    Magnusson, Peter
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
    Bergkvist, Linda
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
    Karlsson, Jenny
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
    Public Service Innovation: A Public Service dominant logic view2016In: WHAT'S AHEAD IN SERVICE RESEARCH?: NEW PERSPECTIVES FOR BUSINESS AND SOCIETY / [ed] RussoSpena, T Mele, C, Neapel, Italien: UNIV NAPLES FEDERICO II, DEPT ECON MGMT & INST , 2016, p. 756-770Conference paper (Refereed)
    Abstract [en]

    The paper departs from research on Public Service Dominant Logic (PSDL) to advance a framework of service innovation for the public sector. It continues the incorporation of Service-Dominant Logic (SDL) concepts that has been initiated by PSDL research to the public management domain, in particular the notions of resource integration and value propositions is incorporated to PSDL, and builds a conceptual framework of Public Service Innovation (PSI). This framework consist of three resource integration processes, users value creation in use, users and personnel's' value cocreation in direct interaction and internal value facilitation, and suggest that these three processes contribute to service innovation by integrating resources into value propositions. Through an empirical study of primary care the paper finds that the framework describes how PSI is conducted in practice in the public management domain. The paper contributes to articulate a PSDL-based service innovation framework. It also contributes by grounding this framework in an empirical study. In addition, it contributes by elaborating PSDL in such a way that may be drawn on to study public service innovation.

1 - 21 of 21
CiteExportLink to result list
Permanent link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf