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  • 1.
    Alaqra, Alaa
    et al.
    Karlstad University, Faculty of Health, Science and Technology (starting 2013), Department of Mathematics and Computer Science.
    Fischer-Hübner, Simone
    Karlstad University, Faculty of Health, Science and Technology (starting 2013), Department of Mathematics and Computer Science.
    Pettersson, John
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Centre for HumanIT.
    Wästlund, Erik
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center.
    Stakeholders’ Perspectives on Malleable Signatures in a Cloud-based eHealth Scenario2016In: Proceedings of the International Symposium on Human Aspects of Information Security & Assurance, 2016Conference paper (Refereed)
    Abstract [en]

    In this paper, we discuss end user requirements that we elicited for the use of malleable signatures in a Cloud-based eHealth scenario. The concept of a malleable signature, which is a privacy enhancing cryptographic scheme that enables the redaction of personal information from signed documents while preserving the validity of the signature, might be counter- intuitive to end users as its functionality does not correspond to the one of a traditional signature scheme. A qualitative study via a series of semi-structured interviews and focus groups has been conducted to understand stakeholders’ opinions and concerns in regards to the possible applications of malleable signatures in the eHealth area, where a medical record is first digitally signed by a doctor and later redacted by the patient in the cloud. Results from this study yielded user requirements such as the need for suitable metaphors and guidelines, usable templates, and clear redaction policies. 

  • 2.
    Andersson, Christer
    et al.
    Karlstad University, Division for Information Technology.
    Camenisch, Jan
    IBM Zurich Research Laboratory, Switzerland.
    Crane, Stephen
    Hewlett-Packard Laboratories, UK.
    Fischer-Hübner, Simone
    Karlstad University, Division for Information Technology.
    Leenes, Ronald
    Tilburg University, the Netherlands.
    Pearson, Siani
    Hewlett-Packard Laboratories, UK.
    Pettersson, John Sören
    Karlstad University, Division for Information Technology.
    Sommer, Dieter
    IBM Zurich Research Laboratory, Switzerland.
    Trust in PRIME2005In: Proceedings of the 5th IEEE International Symposium on Signal Processing and IT, IEEE conference proceedings, 2005, p. 552-559Conference paper (Other academic)
    Abstract [en]

    The PRIME project develops privacy enhancing identity management systems that allow users in various application areas such as e-commerce to regain control over their personal spheres. This paper introduces the PRIME technical architecture that also includes special trust-enhancing mechanisms, and shows how PRIME technologies can enhance privacy and trust of e-shopping customers. It also discusses the socio-psychological factors and HCI aspects influencing the end user's trust in privacy enhancing identity management, and shows why HCI research, user studies, and socio-psychological research, are necessary efforts to accompany system design.

  • 3.
    Baguma, Rehema
    et al.
    Makerere University, Uganda.
    Pettersson, John SörenKarlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Proceedings of the 6th International Conference on M4D Mobile Communication Technology for Development: M4D 2018, 15-16 November 2018, Kampala, Uganda2018Conference proceedings (editor) (Refereed)
  • 4.
    Bellström, Peter
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Magnusson, Monika
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Pettersson, John Sören
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Centre for HumanIT. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Thorén, Claes
    Uppsala University.
    Facebook Usage in a Local Government: A Content Analysis of Page Owner Posts and User Posts2016In: Transforming Government: People, Process and Policy, ISSN 1750-6166, E-ISSN 1750-6174, Vol. 10, no 4, p. 548-567Article in journal (Refereed)
  • 5.
    Bellström, Peter
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Petteresson, John Sören
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Page Owner Comments on Page User Posts. A PilotStudy of Three Swedish Municipalities2018In: EGOV-CeDEM-ePART 2018 Proceedings / [ed] Virkar, S., Parycek, P., Edelmann, N., Glassey, O., Janssen, M., Scholl, H J., Tambouris, E., 2018, p. 81-89Conference paper (Refereed)
    Abstract [en]

    In this paper, we present a pilot study of page owner comments on page user posts.Analysed data consist of the page user posts on three Swedish municipalities Facebook pages inone month. In general, it can be concluded that all three municipalities comment on page userposts to quite a large or even large extent (92%, 69% and 52%). The 42-page user posts thatwere left uncommented mainly belong to the categories of expressing an opinion, sharinginformation and requesting information. Taken together, these categories were identified in 76percent of the analysed page user posts. Because they are also the top three categories for userposts in general, further questions are prompted as to where municipalities satisfy requests forinformation or if other users provide answers.

  • 6. Bergander, M.
    et al.
    de Haan, J.
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Pilotprojekt hösten 2004 inom området systemlösningar för mobiltjänster i arenamiljö2004Report (Other academic)
  • 7. Bergmann, Mike
    et al.
    Rost, Martin
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Exploring the feasibility of a spatial user interface paradigm for privacy-enhancing technology2006In: Advances in Information Systems Development: Bridging the Gap between Academia and Industry. Volume 1 / [ed] Nilsson, Gustas, Wojtkowski, Wojtkowski, Wrycza, Zupancic, New York: Springer , 2006, p. 437-448Conference paper (Refereed)
  • 8.
    Casap, Lucia
    et al.
    Academy of Economic Studies, Moldova.
    Pettersson, John Sören
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    The E-governance Development in Educational Sector of Republic of Moldova2017In: Electronic Government: 16th IFIP WG 8.5 International Conference, EGOV 2017, St. Petersburg, Russia, September 4-7, 2017, Proceedings / [ed] Marijn Janssen, Karin Axelsson, Olivier Glassey, Bram Klievink, Robert Krimmer, Ida Lindgren, Peter Parycek, Hans J. Scholl, Dmitrii Trutnev, Springer, 2017, p. 177-186Conference paper (Refereed)
    Abstract [en]

    During the last years e-governance is being implemented in many countries. Within the same country, the level of achieved results can vary significantly between sectors. The implementation of e-governance in the Republic of Moldova has had a good start but some stagnation in the implementation of the e-governance agenda is registered. In the educational sector, the implementation is still at a low level. This practical paper surveys the e-tools in the educationa lsector of the Republic of Moldova, thus revealing the e-governance level of the sector. By comparing with the usage of IT tools in the Swedish educational system, and identifying the benefits and issues met during their development, it proposes a way for future implementation of the e-governance agenda in the educational sector in Moldova. While Moldova as a country has extensive Internet coverage, Sweden was choose for the comparison because of its Internet coverage plus its focus on furthering the skills of its workforce and also the considerable efforts of e-governance agenda implementation.

  • 9.
    Eilu, Emmanuel
    et al.
    Makerere University.
    Baguma, Rehema
    Makerere University.
    Pettersson, John Sören
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    M-voting in developing countries: Findings from Uganda2015In: Commonwealth Governance Handbook 2014/15.: Democracy, development and public administration, Cambridge: Nexus , 2015, p. 25-28Chapter in book (Other academic)
  • 10.
    Eilu, Emmanuel
    et al.
    Makerere University.
    Baguma, Rehema
    Makerere University.
    Pettersson, John Sören
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Persuasion and Acceptance of Mobile Phones as a Voting Tool in Developing Countries2014In: Proceedings of the 4th International Conference on M4D Mobile Communication for Development: M4D 2014, General Tracks / [ed] Ibrahima Niang, Christelle Scharff & Caroline Wamala, 2014, p. 83-94Conference paper (Refereed)
    Abstract [en]

    Voter turn-up in many developing countries is unpredictable due to violence, intimidation, dictatorship and many other reasons. Mobile phone technology could offer governments of developing countries a direct conduit to its citizens which potentially increase citizen participation in voting and decision making. However, studies show that mobile phones have failed to gain much acceptance and satisfaction as an e-voting tool in developing countries. In this paper, we discuss the extent to which persuasion and acceptance design principles can contribute to the acceptance and usage of mobile phones as an end device for voting in a developing country like Uganda. This study used a quantitative approach where 900 questionnaires were given to respondents of voting age, mixed in gender, literacy levels, income levels, occupation and type of mobile phone owned. Using this sample space, we explored the different design principles of persuasion and acceptance towards the use of mobile phones as a voting tool i.e. whether the respondents would be encouraged to use their mobile phones for voting if certain persuasive and acceptance design conditions are met. The study found out that the principle of tunneling, effective computing and credibility, social/political learning, and perceived usefulness greatly influences persuasion and acceptance towards using mobile phones for voting in developing countries.

  • 11. Ellegård, Alvar
    et al.
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Pedersén, Olof
    Alfabet2000In: Nationalencyklopedin, 2:a uppl. (=Supplementbanden, DVD,, webbplats www.ne.se), Höganäs: Bra Böckers Bokförlag , 2000Chapter in book (Other academic)
  • 12.
    Fischer Hübner, Simone
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Computer Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Pettersson, John Soren
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Bergmann, Mike
    Tech Univ Dresden, Dresden, Germany..
    Hansen, Marit
    Pearson, Siani
    HP Labs, Mississauga, ON, Canada..
    Mont, Marco Casassa
    HP Labs, Mississauga, ON, Canada..
    Human-Computer Interaction2011In: Digital privacy: PRIME - Privacy and identity management for Europe / [ed] Camenisch, Jan; Leenes, Ronald; Sommer, Dieter, Springer, 2011, p. 569-595Chapter in book (Refereed)
  • 13.
    Fischer Hübner, Simone
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Computer Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Evaluation of early prototypes (D[6-12].1.a): Public EU6FP IST deliverable2004Report (Refereed)
    Abstract [en]

    This document captures the results of the evaluation and analysis of these early prototypes and user interface mock-ups. The evaluation is done with reference to the legal, social, economic and application requirements documented in D1.1a. Besides, usability testing is performed to evaluate mock-ups and early prototypes from an HCI perspective. This evaluation should guide the future technical development and provide input to the selection of application scenarios for which application prototypes will be developed

  • 14.
    Fischer Hübner, Simone
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Computer Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Evaluation of Integrated Prototype Version 2: PRIME EU Project Deliverable D6.1.e2007Report (Refereed)
  • 15.
    Fischer Hübner, Simone
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Computer Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Usable Privacy and Identity Management: Challenges and Approaches2008Conference paper (Other (popular science, discussion, etc.))
  • 16.
    Fischer-Hübner, Simone
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Computer Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Usable privacy-enhancing Identity Management: Challenges and Approaches2010In: Information and Communication Technologies, Society and Human Beings: Theory and Framework (Festschrift in honor of Gunilla Bradley) / [ed] Darek Haftor, Anita Mirijamdotter, Hershey PA: IGI Global, 2010, p. 172-189Chapter in book (Refereed)
    Abstract [en]

    A critical success factor for Privacy-Enhancing Technologies (PETs), and for Privacy-Enhancing Identity Management in particular, will be user-friendly and intelligible user interfaces that are legally compliant and convey trust. Such user interfaces have to meet challenges such as the user-friendly representation of complex PET concepts (such as “pseudonyms”, “unlinkabilty” or “anonymous credentials”) that are unfamiliar to many users, the provision of security, the enforcement of legal privacy principles, such as informed consent or transparency, as well as the mediation of reliable trust to the end users. In this paper, we will discuss such challenges for usable privacy-enhancing identity management and will provide some HCI guidelines for addressing those challenges.

  • 17.
    Fischer-Hübner, Simone
    et al.
    Karlstad University, Division for Information Technology.
    Pettersson, John Sören
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Angulo, Julio
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    HCI requirements for Transparency and Accountability Tools for Cloud Service Chains2015In: Accountability and Security for the Cloud: First Summer School, Cloud Acountability Project, A4Cloud / [ed] Felici & Fernández-Gago, Springer, 2015, p. 81-113Chapter in book (Refereed)
    Abstract [en]

    This paper elaborates HCI (Human-Computer Interaction) requirementsfor making cloud data protection tools comprehensible and trustworthy.The requirements and corresponding user interface design principles are derivedfrom our research and review work conducted to address in particular the followingHCI challenges: How can the users be guided to better comprehend theflow and traces of data on the Internet and in the cloud? How can individual endusers be supported to do better informed decisions on how their data can be usedby cloud providers or others? How can the legal privacy principle of transparencyand accountability be enforced by the user interfaces of cloud inspectiontools? How can the user interfaces help users to reassess their trust/distrust inservices? The research methods that we have used comprise stakeholderworkshops, focus groups, controlled experiments, usability tests as well as literatureand law reviews. The derived requirements and principles are groupedinto the following functional categories: (1) ex-ante transparency, (2) exercisingdata subject rights, (3) obtaining consent, (4) privacy preference management,(5) privacy policy management, (6) ex-post transparency, (7) audit configuration,(8) access control management, and (9) privacy risk assessment. This broadcategorization makes our results accessible and applicable for any developerwithin the field of usable privacy and transparency-enhancing technologies forcloud service chains.

  • 18. Hansen, Marit
    et al.
    Fischer Hübner, Simone
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Computer Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Bergmann, Mike
    Transparency Tools for User-Controlled Identity Management2007Conference paper (Refereed)
  • 19.
    Karegar, Farzaneh
    et al.
    Karlstad University, Faculty of Health, Science and Technology (starting 2013), Department of Mathematics and Computer Science.
    Lindegren, Daniel
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Pettersson, John Sören
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Fischer-Hübner, Simone
    Karlstad University, Faculty of Health, Science and Technology (starting 2013), Department of Mathematics and Computer Science.
    Assessments of a Cloud-Based Data Wallet for Personal Identity Management2017In: Information Systems Development: Advances in Methods, Tools and Management (ISD2017 Proceedings), 2017Conference paper (Refereed)
    Abstract [en]

    Within a project developing cloud technology for identity access management, usability tests of mockups of a mobile app identity provider were conducted to assess users’ consciousness of data disclosures in consent forms and flow of authentication data. Results show that using one’s fingerprint for giving consent was easy, but most participants had not a correct view of where the fingerprint data is used and what entities would have access to it. Familiarity with ID apps appeared to aggravate misunderstanding. In addition, participants could not well recall details of personal data releases and settings for disclosure options. An evaluation with a confirmation screen slightly improved recall rate. However, some participants voiced a desire to have control over their data and expressed a wish to manually select mandatory information. This can be a way of slowing users down and make them reflect more.

  • 20.
    Karegar, Farzaneh
    et al.
    Karlstad University, Faculty of Health, Science and Technology (starting 2013), Department of Mathematics and Computer Science (from 2013).
    Lindegren, Daniel
    Karlstad University.
    Pettersson, John Sören
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Fischer-Hübner, Simone
    Karlstad University, Faculty of Health, Science and Technology (starting 2013), Department of Mathematics and Computer Science (from 2013).
    User Evaluations of an App Interface for Cloud-Based Identity Management2018In: Advances in Information Systems Development / [ed] Paspallis N., Raspopoulos M., Barry C., Lang M., Linger H., Schneider C., Cham: Springer, 2018, Vol. 26, p. 205-223Conference paper (Refereed)
    Abstract [en]

    Within a project developing cloud technology for identity access management, usability tests of the mock-up of a mobile app identity provider were conducted to assess Internet users’ consciousness of data disclosures in consent forms and their comprehension of the flow of authentication data. Results show that using one’s fingerprint for giving consent was easy, but most participants did not have a correct view of where the fingerprint data is used and what entities would have access to it. Familiarity with ID apps appeared to aggravate misunderstanding. In addition, participants could not well recall details of personal data releases and settings for disclosure options. An evaluation with a confirmation screen improved the recall rate slightly. However, some participants voiced a desire to have control over their data and expressed a wish to manually select mandatory information. This can be a way of slowing users down and make them reflect more.

  • 21.
    Karegar, Farzaneh
    et al.
    Karlstad University, Faculty of Health, Science and Technology (starting 2013), Department of Mathematics and Computer Science (from 2013).
    Pettersson, John Sören
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Fischer-Hübner, Simone
    Karlstad University, Faculty of Health, Science and Technology (starting 2013), Department of Mathematics and Computer Science (from 2013).
    Fingerprint Recognition on Mobile Devices: Widely Deployed, Rarely Understood2018In: Proceedings of the 13th International Conference on Availability, Reliability and Security (ARES 2018)., New York, NY, USA: ACM Digital Library, 2018Conference paper (Refereed)
    Abstract [en]

    Only a few studies have addressed the users' conception of how fingerprint recognition used for different purposes on mobile devices works. This study contributes by investigating how different groups of individuals think that the fingerprint recognition works, why they think so, and also by pointing out differences in pin code and fingerprint issues. The study furthermore yields some results concerning individuals' attitudes towards how sensitive the use of fingerprint sensors is: non-users tended to be more afraid of third-party access than users. On the other hand, users tended to regard the fingerprint pattern as more sensitive than non-users.

    This study also manages to give some methodological contributions, namely that mockup user interfaces do not bias the parameters studied in this paper (e.g. understanding of access to fingerprint data), and that self-estimation of knowledge in Computer Security is not a good indicator of respondents' understanding of fingerprint security and privacy. Moreover, people who connected a low degree of sensitivity to fingerprint patterns gave very different reasons for their estimation of sensitivity. This prompts for more research, as it is unclear if different groups would benefit from different information and modes of visualisation to understand what are the issues involved in fingerprint recognition on mobile devices.

  • 22.
    Kostopoulos, Alexandros
    et al.
    Hellenic Telecommunications Organization R&D Athens, Greece.
    Sfakianakis, Evangelos
    Hellenic Telecommunications Organization R&D, Athens, Greece.
    Chochliouros, Ioannis
    Hellenic Telecommunications Organization R&D, Athens, Greece.
    Pettersson, John Sören
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Krenn, Stephan
    AIT Austrian Institute of Technology, Vienna, Austria.
    Tesfay, Welderufael
    Goethe University Frankfurt, Frankfurt, Germany.
    Migliavacca, Andrea
    Lombardia Informatica S.p.A., Milan, Italy.
    Hörandner, Felix
    Graz University of Technology, Graz, Austria.
    Towards the Adoption of Secure Cloud Identity Services2017In: ARES '17 Proceedings of the 12th International Conference on Availability, Reliability and Security, New York: Association for Computing Machinery (ACM), 2017, p. 1-7, article id 90Conference paper (Refereed)
    Abstract [en]

    Enhancing trust among service providers and end-users with respect to data protection is an urgent matter in the growing information society. In response, CREDENTIAL proposes an innovative cloud-based service for storing, managing, and sharing of digital identity information and other highly critical personal data with a demonstrably higher level of security than other current solutions. CREDENTIAL enables end-to-end con€dentiality and authenticity as well as improved privacy in cloud-based identity management and data sharing scenarios. In this paper, besides clarifying the vision and use cases, we focus on the adoption of CREDENTIAL. Firstly, for adoption by providers, we elaborate on the functionality of CREDENTIAL, the services implementing these functions, and the physical architecture needed to deploy such services. Secondly, we investigate factors from related research that could be used to facilitate CREDENTIAL's adoption and list key bene€ts as convincing arguments.

  • 23.
    Länger, Thomas
    et al.
    Université de Lausanne Lausanne Switzerland.
    Alaqra, Alaa
    Karlstad University, Faculty of Health, Science and Technology (starting 2013), Department of Mathematics and Computer Science (from 2013).
    Framner, Erik
    Karlstad University, Faculty of Health, Science and Technology (starting 2013), Department of Mathematics and Computer Science (from 2013).
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Reimer, Katrin
    XiTrust Secure Technologies GmbHGrazAustria.
    HCI patterns for cryptographically equipped cloud services2018In: Human-Computer Interaction. Theories, Methods, and Human Issues: HCI 2018. Lecture Notes in Computer Science / [ed] Kuroso, M, Springer, 2018Chapter in book (Refereed)
  • 24.
    Magnusson, Monika
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Pettersson, John Sören
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Bellström, Peter
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Andersson, Henrik
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Developing crisis training software for local governments: From user needs to generic requirements2018In: Information Systems Development: Designing Digitalization (ISD2018 Proceedings) / [ed] B. Andersson, B. Johansson, S. Carlsson, C. Barry, M. Lang, H. Linger, & C. Schneider, 2018Conference paper (Refereed)
    Abstract [en]

    In this paper we analyze and present the generic requirements identified for a software aiming at supporting crisis management training in local governments. The generic requirements are divided into overall requirements, requirements connected to the trainer’s role and requirements connected to the trainee’s role. Moreover, the requirements are mapped to problems as well as opportunities. Finally, we present examples of elaborations of the addressed requirements based on software design considerations. In our work we applied a design science approach and the artifact presented in this paper is a list of generic requirement. The presented requirements and the systems development process used, provide guidelines for systems analysts and developers in future systems development projects aiming at constructing new software for crisis management training

  • 25.
    Molin, Lennart
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    How Should Interactive Media be Discussed for Succesful Requirements Engineering?2003In: / [ed] Burnett, R., Brunström, A. & Nilsson, A.G, 2003, p. 69-96Chapter in book (Refereed)
    Abstract [en]

    Specifying requirements for a multimedia system is difficult and is often carried out in an informal way. Requirements engineering in information systems development is, on the other hand, often done in a more formal and thorough way. The chapter suggests that the difference is due to the interactive and dynamic properties of the multimedia user interface. A large proportion of the functionality has to be defined relative to the end users who are not experts in formulating system requirements.



    Successful multimedia requirements engineering is often characterized by close contacts between end user and developer; both parties have knowledge that needs to be shared mutually. One way to identify and formulate the requirements would be to work in a laboratory environment where end users themselves can try their ideas regarding interactive products. This is the motive for an on-going construction of a GUI experimental station reported in this chapter. The set-up is intended to admit non-programmers to test ideas for interactive products. This trial concerns educationalists focusing on persons, mainly children, suffering from various language disabilities. The aim is to facilitate manual simulations of the interactivity of teaching aids proposed by the educationalists now and in the future, thereby simplifying testing and making the development of ideas during test runs possible. The paper discusses manual simulation in relation to production of interactive teaching aids and other multimedia products.

  • 26.
    Nilsson, Anders G.
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Om metoder för systemutveckling i professionella organisationer: Karlstadskolans syn på informatikens roll i samhället2000Book (Refereed)
    Abstract [sv]

    Forskare inom informatik vid Karlstads universitet har släppt en bok: Om metoder för systemutveckling i professionella organisationer - Karlstadskolans syn på informatikens roll i samhället. Redaktörer är Anders G. Nilsson, professor i informatik vid Karlstads universitet samt John Sören Pettersson, lektor i informatik.



    Anders G. Nilsson tog initiativet till boken när han tillträdde sin professur för ett och ett halvt år sedan, förklarar John Sören Pettersson. Tanken var att boken skulle tjäna både som ett diskussionsunderlag inom vårt ämne och som en presentation av vår forskning för utomstående.

    Bokens författare har var och en skrivit om sina forskningsområden. En av dem är Lennart Molin, adjunkt och forskarstuderande.



    Vi har haft seminarier i flera omgångar där vi granskat varandras texter och föreslagit förbättringar, berättar Lennart Molin.

    I bokens 16 kapitel presenteras de områden där informatikforskningen vid Karlstads universitet ligger långt framme. Ämnena är Elektronisk affärskommunikation och tjänster, Systemutveckling för lärande organisationer, Modeller och metoder för multimediaproduktion, Standardsystem och komponentbaserade system samt Verksamhetsmodellering vid förändringsarbete.



    Boken har ambitionen att ge en lägesbild av forskningen inom informatik vid Karlstads universitet vid millennieskiftet, säger rektor Christina Ullenius. Den är också en manifestation av själva etableringen av vårt universitet och att forskarutbildning startats i Karlstad. Vi hoppas att studenter, forskare, konsulter och verksamhetsledare i professionella organisationer ska finna boken intressant. Den är också ett erbjudande till alla som vill öka sina kunskaper om vad ämnet informatik är och vilka problem som behandlas inom ämnet.



    Boken ges ut på förlaget Studentlitteratur i Lund. Den presenterades vid ett seminarium den 10 december 1999.



    I sitt inledningskapitel skriver Stig Håkangård och Anders G. Nilsson, prefekt respektive professor vid Karlstads universitet:



    "Informatik är ett expansivt kunskapsområde i dagens samhälle. Vi som kommer från Karlstadskolan anser att informatikens uppgift är att påvisa hur man med hjälp av modern informationsteknologi kan stödja operativa verksamheter, skapa nya affärsmöjligheter och bidra till en offensivare tjänsteutövning i privata företag och offentliga organisationer. Informatik är ett flervetenskapligt ämne med inslag av tekniska, ekonomiska och pedagogiska aspekter. Vi bygger på ett synsätt som kallas för användbar forskning. Detta innebär att vi kombinerar teoretisk stringens med praktisk relevans i vår forskning."



    Boken presenterar i kommande 15 kapitel forskningsverksamheten inom de fem spetsområden som finns vid informatikämnet vid Karlstad universitet:



    Elektronisk affärskommunikation och tjänster

    med kapitel av Odd Fredriksson och Marie-Therese Christiansson



    Systemutveckling för lärande organisationer

    med kapitel av Sten Carlsson, Kaisa Jansson och John Sören Pettersson



    Modeller och metoder för multimediaproduktion

    med kapitel av Louise Ulfhake, Lennart Molin och Lars-Erik Axelsson



    Standardsystem och komponentbaserade system

    med kapitel av Anders G. Nilsson, Benneth Christiansson och

    Kurt Samuelsson



    Verksamhetsmodellering vid förändringsarbete

    med kapitel av Marie-Therese Christiansson, Remigijus Gustas och Choong-ho Yi

  • 27.
    Nilsson, Anders G.
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    On Methods for Systems Development in Professional Organisations: The Karlstad university Approach to Information Systems and its Role in Society2001Book (Refereed)
    Abstract [en]

    This is explained in the initial chapter by Stig Håkangård, head of division, and Anders G. Nilsson, professor, at Karlstad University:



    "Information Systems is an expansive discipline in society today. As representatives of the Karlstad University approach we consider that the task of Information Systems is to illustrate how the use of modern information technology can support business operations; create new business opportunities and contribute to a more proactive service management in private companies and public organisations. Information Systems is a multidisciplinary subject with elements of technical, economic and pedagogical aspects. It is founded on an approach called consumable research, which means that our research is a combination of theoretical rigour and industry relevance. The challenge is to create mutual benefits to both the academic world and the business community when implementing theoretical knowledge in practice."

  • 28. Olsson, Anders
    et al.
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Lagringsstrategier för digital information hos svenska myndigheter och företag2001In: Tema Arkiv, nr 1 2001, sid 22-23Article in journal (Refereed)
  • 29.
    Pettersson, John Sören
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    A Brief Evaluation of Icons in the First Reading of the European Parliament on COM (2012) 00112015In: Privacy and Identity Management for the Future Internet in the Age of Globalisation / [ed] Camenisch, Jan; Fischer-Hübner, Simone; Hansen, Marit, Springer, 2015, p. 125-135Chapter in book (Refereed)
    Abstract [en]

    We present the result of a small-scale test in which the participantsfailed to understand the graphic scheme as well as the pictographic parts of theicons appearing in the Annex to Article 13a of the European Parliament legislativeresolution of 12 March 2014 on the Proposal for a regulation of theEuropean Parliament and of the Council on the protection of individuals withregard to the processing of personal data and on the free movement of such data(General Data Protection Regulation), COM (2012) 0011.

  • 30.
    Pettersson, John Sören
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Centre for HumanIT.
    A brief evaluation of icons suggested for use in standardised information policies: Referring to the Annex in the first reading of the European Parliament on COM (2012) 00112014Report (Other academic)
    Abstract [en]

    The principle of “informed consent” as prescribed by national laws and EU directives makes it necessary to inform users about all the intended data processing when they submit data. Conveying the sometimes highly complex clauses of privacy policies to the subjects concerned is generally hard.

    This report takes a look at the icons appearing in Annex to Article 13a of the European Parliament legislative resolution of 12 March 2014 on the Proposal for a regulation of the European Parliament and of the Council on the protection of individual with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation).  COM (2012) 11.

    In particular, the report presents the result of a small-scale test in which the participants failed to understand the graphic scheme of the proposal as well as the pictographic parts of the icons.

  • 31.
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    A speech-technology course for decision-makers: One of several DECIDE courses in the making1992Conference paper (Other (popular science, discussion, etc.))
    Abstract [en]

    This is a report from the making of a course on speech recognition and production within the framework of the DECIDE project of the EC programme COMETT which aims at facilitating the transfer of knowledge from university to industry

  • 32.
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Avverbalisering sätter multimediautvecklarna på prov2001In: Computer SwedenArticle in journal (Other (popular science, discussion, etc.))
  • 33.
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Defining the 'D' in ICT4D: Graduate Papers on Development, Globalisation, and ICT2009Collection (editor) (Other academic)
    Abstract [en]

    IPID – the International Network for Postgraduate students in ICT4D – arranged a course in the academic year 2008/2009 as a response to several requests from IPID members for an introduction to development theories and for guidance in how to define the ‘D’ in the expression ICT4D.

    The aim of the course “Development, Globalisation and ICT (Defining the ’D’ in ICT4D) – 7.5 ECTS” was thus to provide a sound foundation for advanced studies in ICT4D. The course was designed to provide insights into some of the most influential development theories. The selection was made on the basis of classical bodies of ideas with strong impact on recent notions of development.

    Devoted scholars from relevant fields were invited to lecture and comment on student papers. Postgraduate students from all over the world registered for the course. Video recording was used to provide access to the lectures for those who could not attend. In the event we have eleven completed papers, which are presented in this report.

  • 34.
    Pettersson, John Sören
    Uppsalas universitet.
    Delimiting a Theory of Writing1998In: Language sciences (Oxford), ISSN 0388-0001, E-ISSN 1873-5746, Vol. 20, no 4, p. 415-427Article in journal (Refereed)
  • 35.
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Director's introduction: The research centre HumanIT at Karlstad University2003Chapter in book (Other academic)
  • 36.
    Pettersson, John Sören
    Uppsala universitet.
    Framing the written sign1997In: Digital Creativity, ISSN 1462-6268, Vol. 8, no 2, p. 67-73Article in journal (Refereed)
    Abstract [en]

    This paper concerns certain aspects of writing in the computer era, aspects that are relevant to linguists but should also be of interest to people working with computer graphis and the human-computer interface. Technology changes patterns of communication by introducing new means of communication, but it also changes our *notion* of human communication. This can be noted from the history of writing: different writings systems seem to have inspired different conceptions of human language. Here, notions of what constitutes writing and written signs will be focussed on. The paper discusses how the material properties of writing affect the pattern of communication particularly at the 'low' level where signs are recognised and processed. Special attention is given to colour and animation in texts: the possibilities provided by a computerised writing surface are contrasted with a recently proposed theory of writing where spatiality (but not visuality) and stability are seen as the primary physical factors on which writing of any sort is founded

  • 37.
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    General Mock-ups (confidential PRIME deliverable)2004Report (Other academic)
    Abstract [en]

    This document reports the initial work on generic mock-ups of user interfaces for privacy-enhancing identity management systems. It describes different user interface paradigms that have been outlined as mock-ups.



    The documentation consists of a brief background and then a description of the essential features of the major mock-ups produced. Some major user interface issues, which are not dependent on the different user interface paradigms of the mock-ups, are discussed in a separate chapter. The screenshots in the Appendix document the mock-ups graphically. Comments on details are found in the figure legends of the Appendix

  • 38.
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Grammatological Studies: Writing and its Relation to Speech1996Doctoral thesis, monograph (Other academic)
  • 39.
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Gränssnittet mellan tal och skrift och mellan människa och dator2001Conference paper (Other (popular science, discussion, etc.))
  • 40.
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    HCI guidance and proposals2005Report (Refereed)
    Abstract [en]

    This document gives guidance and makes proposals on user interfaces (UI) of the PRIME integrated identity management prototype, especially the demonstrator version 1. It gives answers to unresolved problems as pointed out in the evaluations of the early user-side UI proposals, and it discusses HCI privacy design in general but also presents some specific directions for the V1 demonstrator to give the PRIME components a coherent look. Ontologies and directions for Application Programming Interface for human-computer interaction are given to guide work on the PRIME console

  • 41.
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    HCI Guidelines: PRIME EU Project Deliverable D6.1.f2008Report (Refereed)
  • 42.
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Human Values of IT: Keynote Presentation2004Conference paper (Other (popular science, discussion, etc.))
  • 43.
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Indus numerals on metal tools1999In: Indian Journal of History of Science, Vol 34 (2)Article in journal (Refereed)
    Abstract [en]

    Nine numerical inscriptions on metal tools from Chanhu-daro, Kalibangan and Mohenjo-daro are shown to constitute a text genre of their own. It is tested whether the expressions relate to the weights of the tools and/or to the contemporary system of weight units. Both tests are negative. The number system appears as octal on internal grounds. Structures of numerical systems are discussed extensively.

  • 44.
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Linguistics and Information Systems - meaning in language and in systems2001In: On Methods for Systems Development in Professional Organisations. Anders G Nilsson, John-Sören Pettersson (eds), pp 125-141, Lund: Studentlitteratur , 2001, p. 125-141Chapter in book (Refereed)
    Abstract [en]

    There is a discussion in Information Systems as well as in Linguistics about "the relations between symbols and the subject matter they represent". This chapter highlights that relation, on the basis of Langefors three information roles (the pragmatic, semantic and syntactic role), and on criticism of the division of linguistics into pragmatics, semantics and syntax. It appears that by understanding the more mechanical Information Systems, we can illustrate weaknesses in humanistic linguistics, which in turn can illustrate the development of concepts within Information Systems

  • 45.
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Lingvistik och informatik - meningen med meningen och meningen med systemet2000In: A G, Nilsson. J S, Pettersson: Om metoder för systemutveckling i professionella organisationer, Lund: Studentlitteratur , 2000, p. 122-137Chapter in book (Refereed)
    Abstract [sv]

    Inom både informatik och språkvetenskap talas det om "relationen mellan symbolerna och det sakförhållande de representerar". Kapitlet belyser relationen utifrån dels Langefors tre roller för information (pragmatisk, semantisk, syntaktisk), dels språkfilosofisk kritik mot lingvistikens uppdelning i pragmatik, semantik, syntax. Det visar sig att en förståelse av den mer mekanistiska informatiken kan belysa svagheter i den humanistiska lingvistiken vilket i sin tur kan belysa begreppsutvecklingen inom informatiken

  • 46.
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Little Brother Is Watching You - commercialisation of personal data through 'webification'2008Conference paper (Refereed)
    Abstract [en]

    (Abstract in French included in the publication.)

  • 47.
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Naive designers as concept developers and test managers2002Conference paper (Refereed)
    Abstract [en]

    The paper reports the development of an experimental station Ozlab where interactivity (graphical appearance and functions) can be mock-prototyped in a special manner. The idea is to allow for easy prototyping without the need for programming. So far, pilot runs with three non-programmers have been conducted to pin-point pitfalls in the approach of letting naive designers build the graphics of user interfaces and then 'manually' test-run the functionality with their own clients (children with Down's syndrome). After a few trials, they had understood the idea, and their satisfaction was high. The project gained valuable feedback for the redesign of Ozlab.

  • 48.
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Numerical notation1996In: P.T. Daniels & W. Bright (eds.) The World's Writing Systems,, pp. 795-806, New York: Oxford University Press , 1996Chapter in book (Other academic)
  • 49.
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Numerical notation and abstraction of concepts: (simultaneous interpretation as2000Conference paper (Refereed)
  • 50.
    Pettersson, John Sören
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
    Ozlab - A system overview with an account of two years of experiences2003In: HumanIT 2003 / [ed] J.S. Pettersson, Karlstad: Karlstads universitet, 2003, p. 159-185Chapter in book (Refereed)
    Abstract [en]

    Ozlab has been developed to cater for testing which is in part manual and where test users are not aware that the system they seem to interact with is faked. In this way developers can use their human capacity for interactive communication to find suitable human-computer dialogue structures. The chapter argues that the tool itself allows other groups to become interaction designers, since little expertise in programming is needed, while an understanding of every application area as well as an understanding of the need of every user group is always needed

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