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Rules for aggregated satisfaction with work commutes
Yamaguchi Univ, Ube, Yamaguchi 755, Japan..
Kyoto Univ, Kyoto, Japan..
Karlstad University, Faculty of Arts and Social Sciences (starting 2013). (Samot - The service and market oriented research group)
Univ Utrecht, Utrecht, Netherlands..
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2014 (English)In: Transportation, ISSN 0049-4488, E-ISSN 1572-9435, Vol. 41, no 3, 495-506 p.Article in journal (Refereed) PublishedText
Abstract [en]

In general trips frequently entail several stages varying in mode, duration, and other factors. In some way travelers aggregate their satisfaction with the stages to satisfaction with the whole trip. In this paper we address the question of how this aggregation is made. We use data from a Swedish survey measuring satisfaction with commutes to and from work and with the stages of the commutes. We test several aggregation rules for their goodness of fit to the observations. Our results show that a normatively correct averaging rule that takes into account the relative durations of the stages out-perform heuristic aggregation rules such as the peak-end, summation, and equal-weight averaging rules. We note that this does not exclude that the heuristic aggregation rules apply to other trips than repetitive commute trips.

Place, publisher, year, edition, pages
Springer, 2014. Vol. 41, no 3, 495-506 p.
Keyword [en]
Satisfaction with travel, Work commuting, Aggregation rule, Heuristic
National Category
Economics and Business
URN: urn:nbn:se:kau:diva-41533DOI: 10.1007/s11116-013-9484-3ISI: 000335245600004OAI: diva2:923128
Available from: 2016-04-25 Created: 2016-04-11 Last updated: 2016-10-06Bibliographically approved

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Gärling, TommyOlsson, Lars E.Friman, Margareta
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