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Transforming from Goods to Service Dominant Logic
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.ORCID iD: 0000-0002-2982-9651
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.ORCID iD: 0000-0003-2705-0836
2016 (English)In: Marketing Theory, ISSN 1470-5931, E-ISSN 1741-301X, Vol. 16, no 1, 101-121 p.Article in journal (Refereed) Published
Abstract [en]

This article outlines a framework of the transformation from the goods-dominant (G-D) to the service-dominant (S-D) logic in firms based on a case study of a bank. Drawing from institutional logic and practice theory, the article also contributes by discussing how the transformation from the G-D to the S-D logic takes place by means of the enactment of value creation practices and how such transformations are driven by institutional entrepreneurs and by conflicts between institutional logics. In addition, the article argues that the studied transformation is interwoven with changes in the professional identities of employees. Managerial implications include how managers may draw on the presented framework to transform their firm and its employees.

Place, publisher, year, edition, pages
2016. Vol. 16, no 1, 101-121 p.
Keyword [en]
Institutional theory, practice theory, service-dominant logic, transformation, value creation practices
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-41797DOI: 10.1177/1470593115596061OAI: oai:DiVA.org:kau-41797DiVA: diva2:922442
Available from: 2016-04-22 Created: 2016-04-22 Last updated: 2016-06-07Bibliographically approved

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Skålén, PerEdvardsson, Bo
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