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The Cabin Crew Blues Middle-aged Cabin Attendants and Their Working Conditions
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
Univ Gothenburg, Dept Sociol & Work Sci, Work Sci, Gothenburg, Sweden.
2015 (English)In: Nordic Journal of Working Life Studies, ISSN 2245-0157, E-ISSN 2245-0157, Vol. 5, no 4, 23-39 p.Article in journal (Refereed) PublishedText
Abstract [en]

This article examines how an airline company uses the labor of a group of middle-aged cabin attendants in an industry increasingly characterized by deregulation and competiveness. The study was based on in-depth interviews with seven women, all with between 24 and 30 years of work experience as cabin attendants. The article focuses on the women's working conditions and well-being and the analysis reveals three key aspects-intensification of work, vulnerability, and aging-that affect the cabin attendants' experiences and emotions in relation to the work. It is at the intersection of these three aspects that the cabin attendants' concerns must be understood. The study's findings indicated that positive emotions such as job satisfaction and commitment have diminished because of exploitative and otherwise poor working conditions. Taking the cabin attendants' concerns as its point of departure, the article shows that there is a need to move away from a discussion about emotional labor toward a discussion of working conditions.

Place, publisher, year, edition, pages
Roskilde University , 2015. Vol. 5, no 4, 23-39 p.
Keyword [en]
Aging, cabin attendants, exploitation, intensification, vulnerability, working conditions
National Category
Work Sciences
Research subject
Working Life Science
URN: urn:nbn:se:kau:diva-41684ISI: 000372067000003OAI: diva2:919387
Available from: 2016-04-13 Created: 2016-04-13 Last updated: 2016-09-29Bibliographically approved

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Bergman, Ann
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