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Institutions as resource context
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center. VTT Technical Research Centre of Finland, Oulu, Finland,.ORCID iD: 0000-0002-2062-0931
University of Hawaii at Manoa.
2016 (English)In: Journal of service theory and practice, ISSN 2055-6225, E-ISSN 2055-6233, Vol. 26, no 2, p. 163-178Article in journal (Refereed) Published
Abstract [en]

Purpose – The purpose of this paper is to examine the role of institutions and institutional complexity in the process through which resources-in-context get their “resourceness.”

Design/methodology/approach – To shed light on the process of potential resources gaining their “resourceness,” the authors draw from two streams of literature: the service ecosystems perspective and institutional theory.

Findings – The authors combine the process of resources “becoming” with the concept of institutions and conceptualize institutional arrangements, and the unique sets of practices, symbols and organizing principles they carry, as the sense-making frames of the “resourceness” of potential resources. In service ecosystems, numerous partially conflicting institutional arrangements co-exit and provide actors with alternative frames of sense-making and action, enabling the emergence of new instances of “resourceness”.

Research limitations/implications – The paper suggests that “resourceness” is inseparable from the complex institutional context in which it arises. This conceptualization reveals the need for more holistic, systemic and multidisciplinary perspectives on understanding the implications of the process of resources “becoming” on value co creation, innovation and market formation.

Practical implications – As the “resourceness” of potential resources arises due to the influence of institutions, managers need a more profound understanding of the complimentary and inhibiting institutional arrangements and the related practices, symbols and organizing principles that comprise the multidimensional context in which they operate.

Originality/value – This paper is one of the first to focus specifically on the process of resources “becoming,” using a systemic and institutional perspective to grasp the complexity of the phenomenon.

Paper type Conceptual paper 

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2016. Vol. 26, no 2, p. 163-178
Keywords [en]
Institutional complexity, Institutions, Resources-in-context, Service ecosystems, Value co-creation
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-41094DOI: 10.1108/JSTP-09-2014-0190ISI: 000374444100003OAI: oai:DiVA.org:kau-41094DiVA, id: diva2:913039
Available from: 2016-03-18 Created: 2016-03-18 Last updated: 2018-01-29Bibliographically approved
In thesis
1. The evolution of markets - A service ecosystems perspective
Open this publication in new window or tab >>The evolution of markets - A service ecosystems perspective
2018 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

This conceptual dissertation aims to build an integrative and transdisciplinary framework of market evolution by reconnecting the study of innovations and markets, with help from the service ecosystems perspective. The service ecosystems perspective offers a processual, systemic, and institutional view on value creation, which is grounded in the axiomatic assumptions of service-dominant (S-D) logic. Hence, the dissertation departs from the premise that value, when perceived, is always cocreated by multiple, institutionally guided actors in service ecosystems through service exchange and the integration of resources. The dissertation extends the conceptualizations of innovations and markets from a service ecosystems perspective, with the help of institutional theory. The resulting transcending conceptualizations are then used to reconcile the paradoxical tensions identified in the conceptualizations of innovations within service research and markets within marketing literature in order to synthesize their substantial contributions into a cohesive framework of market evolution. By connecting insights from five appended papers and the reconciled literatures, the dissertation develops a recursive four-phase process model of market evolution as institutional dynamics of multi-dimensional value cocreation structures. The model explains how innovations as proto-institutional value cocreation structures emerge and how markets as institutionalized value cocreation structures evolve through institutional work carried out by multiple actors aiming to either maintain or disrupt a prevailing market. By beginning to unravel the institutional processes and market shaping strategies contributing to market evolution, the dissertation provides guidance to actors who are interested in markets and their development.

Abstract [en]

This conceptual dissertation builds an integrative and transdisciplinary framework of market evolution by drawing on and extending the service ecosystems perspective. With the help of institutional theory, the dissertation develops transcending conceptualizations of markets and innovations to reconcile and reconnect the discussion on markets in marketing literature and innovations in service research. By synthesizing insights from the reconciled literatures and five appended papers, the dissertation develops a recursive, four-phase process model of market evolution as institutional dynamics of multi-dimensional value cocreation structures. The resulting framework provides guidance to actors aiming to either maintain or disrupt a market.

Place, publisher, year, edition, pages
Karlstad: Karlstad University Press, 2018. p. 161
Series
Karlstad University Studies, ISSN 1403-8099 ; 2018:6
Keywords
Market, innovation, market evolution, service ecosystems, institutions, institutional change, value cocreation, service-dominant logic, conceptual research, transdisciplinary research
National Category
Social Sciences Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-65999 (URN)978-91-7063-835-0 (ISBN)978-91-7063-930-2 (ISBN)
Public defence
2018-01-16, Erlandersalen, 11D 227, Karlstad, 13:15 (English)
Opponent
Supervisors
Available from: 2018-03-01 Created: 2018-01-29 Last updated: 2018-05-31Bibliographically approved

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