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Designing Institutional Complexity to Enable Innovation in Service Ecosystems
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center.ORCID iD: 0000-0002-2062-0931
Aalto University.
University of Hawaii at Manoa.
2016 (English)In: Proceeding of Hawaii International Conference on System Sciences 2016 / [ed] Bui, Tung X. and Sprague Jr., Ralph H., 2016, 1596-1605 p.Conference paper (Refereed)
Abstract [en]

In this paper we build on a view of change and innovation stemming from institutional complexity in service ecosystems, that is, institutionally enabled and constrained systems of service systems, and give suggestions on how such conditions can be designed to facilitate innovation. We conceptualize service ecosystems as near-decomposable complex systems in which change is enabled through the co-existence of alternative, overlapping and conflicting institutionalized views on problems and solutions, and draw from social network theory to understand how such institutional complexity emerges both between and within actors in service systems. We then connect these theoretical insights with practice and give guidance on how institutional complexity can be created and how opportunities for interaction and collaboration between diverse and conflicting views on problems and solutions can be fostered.

Place, publisher, year, edition, pages
2016. 1596-1605 p.
National Category
Business Administration
Research subject
Business Administration
URN: urn:nbn:se:kau:diva-41093DOI: 10.1109/HICSS.2016.202ISI: 000377358201087OAI: diva2:913036
2016 49th Hawaii International Conference on System Sciences(HICSS), Koloa, HI,5-8 Jan.
Available from: 2016-03-18 Created: 2016-03-18 Last updated: 2016-08-11Bibliographically approved

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