Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Travel Experience creation in the context of mobile technologies
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School. SAMOT. (CTF)ORCID iD: 0000-0003-2258-1486
Southwest Jiaotong University, China,.
Southwest Jiaotong University, China,.
2014 (English)In: Proceedings of XXIV Annual RESER Conference: Services and New Societal Challenges: Innovation for Sustainable Growth and Welfare, Helsinki, Finland, 2014, p. 915-920Conference paper, Published paper (Refereed)
Abstract [en]

Through the use of self-service mobile device, the traditional marketspace interaction is being replaced by a marketspace transaction, where the foundation of customer-company interaction has significantly changed. They will require us to rethink the core assumptions of customer experience, such as service clues, relationship management and value creation. To accommodate these characteristics, we must rethink the customer experience creation perspectives (e.g., from management dominant to customer dominant view of thinking). Meanwhile, we must rethink issues of the scope of customer experience (e.g. from core service to overall customer context) and temporal scope of customer experience (e.g. from service encounter to life-long customer experience).

Place, publisher, year, edition, pages
Helsinki, Finland, 2014. p. 915-920
Keywords [en]
travel experience, customer experience, mobile technology, self-service device, value co-creation
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-38843ISBN: 978-951-38-7436-0 (print)OAI: oai:DiVA.org:kau-38843DiVA, id: diva2:877793
Conference
24th Annual RESER Conference Services and New Societal Challenges: Innovation for Sustainable Growth and Welfare,September 11–13, 2014, Helsinki, Finland
Available from: 2015-12-07 Created: 2015-12-07 Last updated: 2015-12-09Bibliographically approved

Open Access in DiVA

No full text in DiVA

Other links

Fullltext

Authority records BETA

Lu, Chaoren

Search in DiVA

By author/editor
Lu, Chaoren
By organisation
Karlstad Business School
Business Administration

Search outside of DiVA

GoogleGoogle Scholar

isbn
urn-nbn

Altmetric score

isbn
urn-nbn
Total: 122 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf