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Travel experience creation through self-service mobile device in Chinese context
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School. SAMOT. (CTF)ORCID iD: 0000-0003-2258-1486
2015 (English)In: Proceedings of QUIS 14: Accelerate the Impact of Service Research June 18-21, 2015. Shanghai China. / [ed] Xiande Zhao, Jie J. Zhang, Hyun Jeong “Spring” Han, China Europe International Business School (CEIBS) , 2015, p. 939-941Conference paper, Published paper (Refereed)
Abstract [en]

The aim of this paper is to understand how customer travel experience is created/co-created by using self-service mobile device within the urban transit service. We adopt interview and focus group discussion as methods with the focus of several urban transit service mobile apps. This study finds that storable experience information provides a fused service experience through self-service devices that enable passengers to achieve imaginary and lived, individual and social experiences simultaneously. Results contribute to an increased understanding of the travel experience creation through networked mobile technologies and address their effects on personal experience creation.

Place, publisher, year, edition, pages
China Europe International Business School (CEIBS) , 2015. p. 939-941
Keyword [en]
Customer experience, value co-creation, mobile device, self-service technology, urban transit
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-38839ISBN: 978-0-692-46156-3 (print)OAI: oai:DiVA.org:kau-38839DiVA, id: diva2:877787
Conference
QUIS14 14th International Research Symposium on Service Excellence in Management: Collaborative Innovations in the Network Environment
Available from: 2015-12-07 Created: 2015-12-07 Last updated: 2015-12-08Bibliographically approved

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Lu, Chaoren

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
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Language
  • de-DE
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  • nn-NB
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  • Other locale
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Output format
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  • asciidoc
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