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Inter-organizational Public e-Service Development: Emerging Lessons from an Inside-Out Perspective
Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.ORCID iD: 0000-0002-4468-7524
Linköpings universitet.
Linköpings universitet.
2015 (English)In: Electronic Government: 14th IFIP WG 8.5 International Conference, EGOV 2015, Thessaloniki, Greece, August 30 -- September 2, 2015, Proceedings / [ed] Efthimios Tambouris, Marijn Janssen, Hans Jochen Scholl, Maria A. Wimmer, Konstantinos Tarabanis, Mila Gascó, Bram Klievink, Ida Lindgren, Peter Parycek, Springer, 2015, Vol. 9248, 183-196 p.Conference paper (Refereed)
Abstract [en]

E-service development has grown to become a daily practice in most public organizations as a means for realizing digital agendas and e-government initiatives on different levels (local, regional, national and transnational governmental levels). Public e-service development is often an inter-organizational (IO) effort with multiple actors and organizations involved in the multi-faceted dimensions of design, development and delivery decisions. Still, there is a lack of research focusing on IO public e-service development practices in particular. In order to address this lack we elaborate on reported challenges and their implications for IO public e-service development in practice. By returning to two empirical cases of IO public e-service development, the IO dimension is evolved. Our purpose is to highlight challenges in IO public e-service development with implications for research and practice. Findings are presented as eight emerging lessons learned from an inside-out perspective related to phases in IO public e-service development processes.

Place, publisher, year, edition, pages
Springer, 2015. Vol. 9248, 183-196 p.
Lecture Notes in Computer Science
Keyword [en]
Public e-service, Inter-organizational, IO e-service development, IO dimension, Government, IS development
National Category
Information Systems, Social aspects
Research subject
Information Systems
URN: urn:nbn:se:kau:diva-38065ISBN: 978-3-319-22478-7 (print)ISBN: 978-3-319-22479-4 (print)OAI: diva2:857391
14th IFIP WG 8.5 International Conference, EGOV 2015, Thessaloniki, Greece
Available from: 2015-09-29 Created: 2015-09-29 Last updated: 2015-10-12Bibliographically approved

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Christiansson, Marie-Therese
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