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Customer experience from a self-service system perspective
Åkesson, Maria
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
Edvardsson, Bo
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
ORCID iD:
0000-0003-2705-0836
Tronvoll, Bård
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
ORCID iD:
0000-0002-5605-9285
2014 (English)
In:
Journal of Service Management, ISSN 1757-5818, E-ISSN 1757-5826, Vol. 25, no 5, p. 677-698
Article in journal (Refereed) Published
Place, publisher, year, edition, pages
2014. Vol. 25, no 5, p. 677-698
Keywords [en]
Value co-creation, Customer experience, Self-service technologies, Service dominant logic, Service experience, Service system
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN:
urn:nbn:se:kau:diva-34550
DOI:
10.1108/JOSM-01-2013-0016
ISI:
000345149000007
OAI: oai:DiVA.org:kau-34550
DiVA, id:
diva2:761008
Available from:
2014-11-05
Created:
2014-11-05
Last updated:
2020-05-12
Bibliographically approved
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Åkesson, Maria
Edvardsson, Bo
Tronvoll, Bård
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Edvardsson, Bo
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