Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Customer experience from a self-service system perspective
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.ORCID iD: 0000-0002-5605-9285
2014 (English)In: Journal of Service Management, ISSN 1757-5818, E-ISSN 1757-5826, Vol. 25, no 5, p. 677-698Article in journal (Refereed) Published
Place, publisher, year, edition, pages
2014. Vol. 25, no 5, p. 677-698
Keywords [en]
Value co-creation, Customer experience, Self-service technologies, Service dominant logic, Service experience, Service system
National Category
Social Sciences Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-34550DOI: 10.1108/JOSM-01-2013-0016ISI: 000345149000007OAI: oai:DiVA.org:kau-34550DiVA, id: diva2:761008
Available from: 2014-11-05 Created: 2014-11-05 Last updated: 2017-12-05Bibliographically approved

Open Access in DiVA

No full text in DiVA

Other links

Publisher's full text

Authority records BETA

Åkesson, MariaEdvardsson, BoTronvoll, Bård

Search in DiVA

By author/editor
Åkesson, MariaEdvardsson, BoTronvoll, Bård
By organisation
Service Research CenterKarlstad Business School
In the same journal
Journal of Service Management
Social SciencesBusiness Administration

Search outside of DiVA

GoogleGoogle Scholar

doi
urn-nbn

Altmetric score

doi
urn-nbn
Total: 378 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf