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Turning the customer satisfaction numbers into action: The ky to succeed with customer satisfaction programs
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.ORCID iD: 0000-0001-8278-1442
2013 (English)Conference paper, Abstract (Refereed)
Place, publisher, year, edition, pages
2013.
National Category
Social Sciences
Identifiers
URN: urn:nbn:se:kau:diva-34063OAI: oai:DiVA.org:kau-34063DiVA: diva2:753183
Conference
QUIS13, Karlstads universitet, 10-13 juni
Available from: 2014-10-07 Created: 2014-10-07 Last updated: 2014-12-11Bibliographically approved

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Witell, LarsGustafsson, Anders
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Service Research CenterDepartment of Business AdministrationKarlstad Business School
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