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Striking the right balance: How to design, Implement, and Operationalize Customer Experience Management Programs
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.ORCID iD: 0000-0003-2705-0836
2014 (English)In: Managing Customer Service: Factory or Theater? / [ed] Enzo Baglieri & Uday Karmarkar, Springer, 2014, p. 69-90Chapter in book (Refereed)
Place, publisher, year, edition, pages
Springer, 2014. p. 69-90
Keywords [en]
Back-office management, Front-office management, Service factories, Service industrialization, Service innovation, Service management, Service operations
National Category
Social Sciences
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URN: urn:nbn:se:kau:diva-33981ISBN: 978-3-319-04289-3 (print)OAI: oai:DiVA.org:kau-33981DiVA, id: diva2:752345
Available from: 2014-10-03 Created: 2014-10-03 Last updated: 2015-05-27Bibliographically approved

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Edvardsson, Bo

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CiteExportLink to record
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  • apa
  • harvard1
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