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The role of service systems in executing customer-service experience strategies: A critical examination of existing practices
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.ORCID iD: 0000-0003-2705-0836
2014 (English)Conference paper, Oral presentation with published abstract (Refereed)
Place, publisher, year, edition, pages
2014.
National Category
Social Sciences
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-33137OAI: oai:DiVA.org:kau-33137DiVA: diva2:732258
Conference
13th International Research Conference in Service Management, La Londe les Maures, France, May 27-30
Available from: 2014-07-03 Created: 2014-07-03 Last updated: 2015-05-27Bibliographically approved

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Edvardsson, Bo

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CiteExportLink to record
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  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
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