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Managing service quality with contracts - a study of contracts in the public transport business
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
2008 (English)Conference paper, Abstract (Refereed)
Place, publisher, year, edition, pages
2008.
Keyword [en]
Contract, Service quality, Public transport
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-30484OAI: oai:DiVA.org:kau-30484DiVA: diva2:668640
Conference
SERVSIG Conference Liverpool 5-7 juni
Available from: 2013-12-02 Created: 2013-11-30 Last updated: 2013-12-30Bibliographically approved

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