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Managing service quality through contracts – an analysis of public tendering contracts
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
2010 (English)Conference paper, Abstract (Refereed)
Place, publisher, year, edition, pages
2010.
Keyword [en]
Service quality, Contract, Public tendering
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-30486OAI: oai:DiVA.org:kau-30486DiVA: diva2:668634
Conference
13th QMOD Conference in Cottbus, Germany 31 aug-1 sep 2010.
Available from: 2013-12-02 Created: 2013-11-30 Last updated: 2013-12-02Bibliographically approved

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