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Innovating value-configuration spaces: Insights from public transport services in industrialized and newly-industrialized countries
Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
EAWAG.
Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group. (Centrum för Tjänsteforskning/SAMOT)
2011 (English)Conference paper (Refereed)
Abstract [en]

To really fulfill the ambitious goals for a sustainable public transit, innovations should aim on innovating value-configuration spaces through re-inventing the way value is created between service providers and customers. Solving the upcoming traffic challenges in urban regions, research can either focus on advancing single provision of public transit services, or it could use the perspective of value-configuration spaces. Value-configuration spaces consist of value creation and value networks. We applied the perspective of value-configuration spaces to multiple urban regions in industrialized and newly-industrializing countries. Our findings replicate theoretical contributions of elements for conceptualizing value networks and value cocreation. Theoretical extensions refer to the value-configuration spaces for public transit services in urban regions, which seem to evolve through five distinct stages: (1) establishment of reliability of single transportation modes, (2) integration of different transit modes, (3) regional integration, (4) service extension, and (5) individual mobility. Interestingly, whereas these five stages are relatively stable across urban regions in industrialized and newly-industrializing countries, value network and value creations differ according to whether urban regions are located inindustrialized and newly-industrializing countries

Place, publisher, year, edition, pages
IRSSM-2 , 2011.
Keyword [en]
value configuration spaces, value creation, public transit services, service dominant logic
National Category
Social Sciences
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-29624OAI: oai:DiVA.org:kau-29624DiVA: diva2:657207
Conference
The 2nd International Research Symposium in Service Management, July 26 - 30, 2011, Yogyakarta, Indonesia
Available from: 2013-10-18 Created: 2013-10-18 Last updated: 2016-09-28Bibliographically approved

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Sebhatu, Samuel PetrosGebauer, HeikoEnquist, BoJohnson, Mikael
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