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Do contracts restrict front-line employees to be innovative and co-create value?
Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
2013 (English)Conference paper (Refereed)
Place, publisher, year, edition, pages
2013.
Keyword [en]
Front-line employees, Value co-creation, Contract, Service innovation and public organization
National Category
Social Sciences
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-29338OAI: oai:DiVA.org:kau-29338DiVA: diva2:654891
Conference
16th QMOD conference on Quality and Service Sciences ICQSS 2013, September 4-6, Portoroz, Slovenia
Available from: 2013-10-09 Created: 2013-10-09 Last updated: 2013-10-29Bibliographically approved

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Camén, CarolinaÅkesson, Maria
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